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Hotels near Knoxville McGhee Tyson airport

Hotels near Knoxville McGhee Tyson airport

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McGhee Tyson (TYS) - Knoxville, TN, United States
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Best hotels near Knoxville McGhee Tyson airport

Cleanliness
9.2
Comfort
9.3
Facilities
8.4
Location
9.2
Overall
8.8
Overall 8.8 Excellent
Based on 282 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
8.4
Location
9.2
Overall
8.8
Cleanliness
9.5
Comfort
9.3
Location
9.1
Services
8.9
Staff
9.1
Cleanliness
8.5
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
8.5
Cleanliness
9.3
Comfort
9.5
Location
9.4
Services
9.2
Staff
9.2
Cleanliness
8.6
Comfort
9.1
Location
9.0
Services
8.6
Staff
8.6
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
8.3
Comfort
8.6
Location
8.9
Services
8.0
Staff
8.5

Excellent 10.0
Pros: Very clean and crisp! Our bed is very comfortable!!! We all slept well!!!
Cons: The carpeted hallway - it is hard to roll our spinner luggages
Excellent 10.0
Pros: I liked my room, it was spacious and clean. The food I had breakfast and dinner and it was delicious. 😋
Cons: I wouldn’t say I didn’t like the location..... the planes really wasn’t that noisy. At least they weren’t taking off in the middle of the night.
Excellent 9.0
Pros: Pool was great bonus. Ladies at Coopers breakfast buffet were very attentive.
Cons: I was over booked in this hotel/stay. But I saw blue tags saying otherwise. Arrived at midnight to a not helpful person behind the desk..Couldn't find my reservation. Luckily I had a family member staying in the same hotel. When I asked to have a cot put in that room he had the nerve to charge me $10. Why you guys couldn't have waived that is beyond me. He was not helpful, didn't point me in the direction of another hotel. Not that I could have got there anyways as I had no rental car. Was not treated like a valued customer.
Excellent 10.0
Pros: Super clean, friendly staff, beautiful hotel
Cons: Walk from parking
Excellent 10.0
Pros: Beautiful pool and so convenient to airport .
Okay 5.0
Pros: Waited in a check line for more than 10 min. After we got to the front of the line and wasbeing help a second person showed up to help.
Cons: price and bathroom door
Excellent 8.0
Pros: The location was convenient to my planned destination. Had I had more time, I would have enjoyed the various ammenities. The decor was appealing.
Cons: Did not like having to walk up stairs from parking to the hotel entrance and hated the mirror facing the toilet. Who in the world thought this was a great idea? lol
Good 7.0
Pros: Nice hotel..shower had no water
Cons: My shower had no running water.Called & spoke with the manager on Sunday April 11th..Waiting on response
Excellent 10.0
Pros: Location and comfortable beds, great restaurant
Cons: No
Poor 1.0
Pros: Good food
Cons: Urine stained toilet, would like to post photos.
Excellent 10.0
Pros: convenience
Cons: it was a bit too close to the airport
Excellent 10.0
Pros: Very accommodating.
Cons: Everything was pleasant.
Excellent 10.0
Pros: It was clean and the staff was very friendly.
Cons: The toilet was a bit dirty...there was hair in the shower.
Excellent 10.0
Pros: Clean and the beds were very comfortable
Cons: No
Excellent 10.0
Pros: Clean and modern
Cons: Nope
Mediocre 3.0
Pros: Quietness.
Cons: Shower was terribly. Not even Luke warm water. Two days of cold showers. Towels had hair attached untwined in them. The supply of hair products for showering was limited.
Excellent 10.0
Pros: Very lovely staff. Second time staying there and it is a lovely hotel with very good food and even better service.
Cons: They are doing instruction on 129 (Alcoa Hwy) in front of the hotel so getting to it was a bit tricky but this isn’t the hotel’s fault.
Excellent 10.0
Pros: Connivence - cleanliness - on site restaurant
Cons: Not a thing.
Excellent 10.0
Pros: Everything
Cons: No
Excellent 10.0
Pros: What a beautiful hotel, amazing pool, gym great bar and excellent restaurant
Cons: The parking situation
Good 6.0
Pros: It's location was very convenient.
Cons: All the restroom doors were sliding barn doors and did not lock. This is not suitable for two people sharing a room who are not a couple.
Excellent 9.6
Good 7.0
Pros: Very convenient to the airport
Cons: I had to call housekeeping because there was toothpaste splatter on the faucet and garbage in the trash can. They promptly came and cleaned the bathroom
Good 6.0
Pros: Hotel was clean and fairly priced.
Cons: The walk from the parking lot. The last night of my stay, there was a special event (guests were not notified) which included kids playing drums for hours directly outside my window. Plus, you had to walk to walk through the dummers to leave the hotel.
Okay 5.0
Pros: Just overall a great hotel.
Cons: Parking sucks!
Excellent 8.8
Pros: Front desk staff friendly and helpful
Poor 1.0
Pros: 5th floor had little to no air conditioning felt muggy. Carpet in front of room went unvacuumed for our entire stay, which had visible crumbs from last occupants room service. Our room air conditioner would not cool below 74 degrees, barely tolerable.
Cons: I am very disappointed in level of service I would expect from a Hilton owned property. Certainly went down a notch in my expectations.
Good 7.0
Pros: Location is convenient. Starbucks in the hotel was nice.
Cons: Rooms and decor are fairly dated. There is no ventilation in the bathroom, so the steam from the shower set off the fire alarm several times, which was incredibly annoying.
Good 6.0
Pros: Pool and hot tub were great
Cons: Somewhat difficult to navigate entrance to check in and park
Okay 4.0
Pros: Location
Cons: Room smelled old and musty!!
Good 7.4
Pros: My wife arrived late on a business trip and we were able to walk from terminal to our room. Very convenient. Room was spacious and clean. Room service was prompt and food was good. I would definitely stay again.
Cons: Construction/maintenance on our floor
Okay 4.0
Pros: The hotel was clean.
Cons: The front desk is on the far end-no signage showing where to go. Bar tender provided poor service. The food was poor. Gave maintenance a full day to repair in room safe-no one attempted to fix it while out for the day - requested different room with safe
Hilton Knoxville Airport - Alcoa
Rated #1
8.8
Excellent 8.8
Based on 282 reviews
Details
Reviews
C$ 191

Cleanliness
9.2
Comfort
9.0
Facilities
10.0
Location
9.1
Overall
10.0
Overall 8.7 Excellent
Based on 178 reviews
Cleanliness
9.2
Comfort
9.0
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.3
Location
9.5
Services
9.0
Staff
9.4
Cleanliness
9.1
Comfort
8.9
Location
8.8
Services
8.8
Staff
9.0
Cleanliness
8.5
Comfort
8.3
Location
8.8
Services
8.5
Staff
8.5
Cleanliness
9.2
Comfort
9.1
Location
9.0
Services
9.2
Staff
9.1
Cleanliness
9.1
Comfort
9.1
Location
8.9
Services
8.6
Staff
8.4

Excellent 10.0
Pros: Very nice very clean
Cons: No issues
Excellent 9.0
Pros: Very good
Cons: No complaints
Excellent 10.0
Pros: The staff's friendliness & quick response to guests' requests & problems was great. We needed plunger, but room phone wasn't working well, and front desk girl came up to check what we needed & promptly brought plunger back. Then we were stuck in elevator & they came to be sure we were ok while they reset it. Breakfasts were delicious & plentiful. Pool was very clean. We were part of softball tournament groups & liked the easy ride to Sandy Springs Park. The room was perfect, and we slept very well.
Excellent 9.0
Pros: Staff, breakfast, cleanliness, location, check in was really easy.
Cons: My room had a door connecting us to another room. Our neighbors were up past 3am talking, laughing and watching their TV really loudly! I have no complaints about the hotel or staff they were great! 😊
Excellent 10.0
Pros: it was ok
Excellent 10.0
Pros: Very clean and staff were very helpful and nice
Cons: No
Good 6.0
Pros: Breakfast was above average.
Cons: Pricing. Staff was not at front desk when arrived and had to wait 5 minutes for them to return. Told that they were needing additional staff.
Okay 5.0
Cons: I ask manager to make bed and deliver towels to room. Never done
Excellent 8.0
Pros: Good value
Poor 1.0
Pros:  
Cons:  
Excellent 9.0
Pros: The staff was friendly. Breakfast was better than expected.
Excellent 10.0
Pros: Good breakfast. Exceptionally clean rooms and professional staff.
Cons: No.
Mediocre 2.0
Pros: The Location.
Cons: The Staff. They did not answer the phone, and the morning staff completely ignored me. Didn¿t even speak and it made me feel extremely uncomfortable.
Excellent 10.0
Pros: The employees were excellent and helpful. The handicap room was excellent for taking care of my wheelchair-bound wife.
Cons: Unfortunately, the location is an issue for me as it puts me 20 minutes away from my daughter's family. For travelers though, it is in a good location.
Excellent 9.0
Pros: Very clean
Cons: Beds were double beds not queen
Good 6.0
Pros: It was clean
Cons: I had a door separating the rooms and I could hear everything tht was going on in the room next to me, doors are to heavy, heard slamming doors all morning. Breakfast was pathetic.
Excellent 10.0
Pros: Cleanliness of hotel overall, especially the room. Friendly staff. Centrally located between Knoxville and Maryville with easy freeway access. Airport nearby.
Cons: The external door from my room to outside was very stubborn to use. Needs a little work.
Excellent 10.0
Pros: The clerk that checked us in was very nice and helpful. Breakfast was above par for hotel COVID restrictive breakfasts. Thank you!
Excellent 9.0
Pros: Clean, 100% non-smoking, great breakfast considering it's the COVID era. Quiet, nice sized room and OMG the mattress and pillows are from a 5 star. Staff was exceptionally nice, friendly, and helpful.
Cons: Room AC had a leak around the condensate drain line so the area near the unit in the room always had a wet spot on the floor, which was exceptionally bothersome during the night when you stepped in it.
Excellent 9.0
Pros: Our room was spacious, clean and nice. The hotel staff at the check out was very blunt about the whole mask thing. They served a good breakfast. The serving staff were very kind and friendly. The pool was open. They tried hard to accommodate the 8 of us
Cons: Not really. Just the whole pandemic thing makes it much more difficult.
Excellent 8.0
Pros: I had reservations so I checked in right away.The motel was easy to find.
Cons: Since this virus is going on the staff wasnt cleaning the rooms. If I needed toliet paper or freash towels I have to ask for them. Toliet block had to ask for maintenance to come up to check it out. My card wouldnt work on the back door to let me in/out
Okay 5.0
Pros: Nice clean rooms
Cons: Most of the people who work there are not friendly or nice at all. The only one tjat did a very good job was the man working last night into this mornings shift. Jew a great the other two ladies I dealt with had 0 personality
Excellent 10.0
Pros: Everything great
Holiday Inn Express & Suites Alcoa (Knoxville Airport), An Ihg Hotel - Alcoa
Rated #2
8.7
Excellent 8.7
Based on 178 reviews
Details
Reviews
C$ 164

Cleanliness
8.8
Comfort
8.9
Facilities
6.0
Location
9.0
Overall
6.4
Overall 8.4 Excellent
Based on 584 reviews
Cleanliness
8.8
Comfort
8.9
Facilities
6.0
Location
9.0
Overall
6.4
Cleanliness
8.0
Comfort
6.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
8.5
Cleanliness
8.5
Comfort
8.7
Location
8.8
Services
8.2
Staff
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.0
Comfort
7.3
Facilities
4.0
Location
6.6
Overall
6.0
Cleanliness
9.1
Comfort
9.1
Location
9.2
Services
8.9
Staff
9.1
Cleanliness
8.8
Comfort
8.7
Facilities
6.0
Location
9.0
Overall
6.0
Cleanliness
8.8
Comfort
8.8
Facilities
4.6
Location
8.7
Overall
4.6
Cleanliness
8.7
Comfort
8.7
Location
8.6
Services
8.5
Staff
8.9

Excellent 10.0
Pros: I loved that they still had the pool open. Staff was very nice.
Cons: Nothing
Excellent 10.0
Pros: Our stay was fantastic. The staff was great, everything was nice and clean, beds were so comfy. The location is close to everything... Just GREAT!!! 😁👍🏻👍🏻
Cons: Not all the facilities were open because of Covid, that was the only sad part. The indoor pool was open 👍🏻
Excellent 9.0
Pros: The facilities were clean and nice looking. The staff very nice. Appreciated the tea and coffee being available. Nice selection of tea.
Cons: Breakfast could have been a little better.
Good 7.0
Pros: Location was good. Pool looked inviting just didn't have time to visit.
Cons: Water pressure was horrible. Bathtub/ shower needed something grippy on it to keep from slipping. Lighting was really bad.
Excellent 10.0
Pros: Everything
Cons: Nothing
Good 7.0
Pros: Clean and friendly
Cons: Small pool and hot closed. Not enough verify for breakfast.
Good 7.2
Excellent 10.0
Pros: Easy to find, clean room, comfy bed, personable staff Quiet and restful sleep
Cons: After 8 am- little hot water (only tepid). Only 1 elevator at far end of hallway. Crossing Rte 129 to get to any hotels across from airport is treacherous! NO traffic lights.
Poor 1.0
Cons: everything
Excellent 9.4
Pros: Clean and comfortable
Cons: Breakfast but not their fault that Covid limits what they can offer.
Mediocre 3.0
Pros: hottub
Cons: hard beds
Excellent 8.0
Pros: Its newly renovated and now a different brand. I stayed here a year or two ago when it was a different brand. BW is much better!
Cons: The bed I had wasn't as comfortable as I had hoped. After 3 nights I had a backache.
Excellent 10.0
Pros: Free breakfast was nice!
Cons: No
Okay 4.0
Pros: Staff was very friendly. Our room was clean & updated.
Cons: The entire hotel except for the 3rd floor was under complete renovation.
Poor 1.0
Pros: Nothing really, the only good thing was a guy behind the desk nicknamed Bear. He tried hard.
Cons: The whole place was in shambles, the pool and jacuzzi were not working. The hotel fitness center didn't have a treadmill amongst the other out of order gym equipment. The hotel guests were wiping off their own tables at breakfast while the girl watched!
Good 6.0
Pros: Was close to the airport
Cons: The hallway smelled like cigarette smoke. The bed had a hole in the mattress, the toilet was not bolted securely to the floor, the bathroom floor was dirty.
Excellent 10.0
Pros: The bed was nice
Cons: No
Good 6.0
Pros: Close to airport
Cons: Refused to assign two beds room, spoke to manager finally agreed since there are plenty room available.
Poor 1.0
Pros: We liked the hotel but had a MAJOR fail. We needed a wake up call for 715. We called from our room at 9PM and went to bed. NEVER received a call, missed our appointment. No remorse from any staff. Feeling screwed with no avenue for correction.. sad!
Cons: See above!
Excellent 10.0
Pros: Great location and staff...near to many resturants and highway area to get around.
Cons: Noise level from hall is quite loud.
Excellent 9.0
Pros: Location
Cons: No
Good 6.0
Cons: Furniture and decor were old. Not up to what I normally have at a Country Inn but adequate.
Excellent 9.0
Pros: good sized rooms and good amenities. A little older but overall good.
Mediocre 2.0
Pros: Nothing
Cons: They charged me for a room that the reservation was canceled.
Excellent 9.0
Pros: Close to the airport afta late flounder.
Cons: It's not close to any supermarkets but we got by.
Excellent 10.0
Pros: Loved the location. Very close to restaurants and a few fast food chains. Parking was adequate. Great Breakfast.
Cons: Even though room was non smoking, there was a huge overwhelming smell of smoke. A/c unit was very hard to regulate..freeze you out one moment and then hot the next. Rooms are not well insulated.
Okay 5.0
Pros: The hotel location was convenient. Staff was very accommodating in meeting our request for a room chance.
Cons: Our first floor rooms were very damp. We moved to the third floor for our second night. Interior emergency lights and signage was not working and minor repairs were needed throughout.
Excellent 10.0
Pros: Super comfy sleeping!!!
Cons: No
Okay 5.0
Pros: It was priced reasonably.
Cons: The hall carpet was worn. There were nicks and scratches on most doors and door frames. The room furniture, too, was peppered with nicks and scratches. The refrigerator was noisy enough to keep me awake for some time. The breakfast bar was disappointing.
Okay 4.0
Pros: Close to airport. Pool and hot tub were decent. Bed was good.
Cons: Water pressure bad in shower. Toilet needs to be replaced. Faucet on sink barely worked.
Good 7.0
Pros: Indoor pool was definitely a feature I was looking for considering a rainy day.
Cons: Rooms are a little dated.
Good 7.0
Pros: Price and location
Cons: The showerhardly worked...just a dribble. After the requested maintenance, it worked only slightly better. Breakfast not great but ok.
Okay 4.0
Cons: The smell of cloramines from the Pool throughout the Hotel. Would not swim in a Pool that is not properly taken care of
Good 6.0
Pros: The location, Less than a mile from Knoxville, TN airport.
Cons: Virtually every staff member I saw or interacted with seemed distant and almost irritated, a few borderline rude. Friendliness and a smile are very important in the "hospitality" industry.
Okay 4.0
Pros: Friendly and helpful
Cons: Power went out, no information provided until checkout.
Okay 4.2
Cons: Checkout was at 12 They called me at 12:05 to I was supposed to be out at 12. I told them I was taking a bath and leaving. Their answer was: I CAN GIVE YOU UNTIL 12:15, AFTER THAT I WILL HAVE TO CHARGE LATE CHECK OUT I will not stay at this hotel anymore.
Good 6.8
Pros: My fiance and I went for our "babymoon" as one last relaxing night before our son arrives . It was very quiet , comfortable .
Cons: The hot tub was the color of lake water . Very dirty . The pool was way too cold to be considered a "heated" pool . There was not any parking available , so we had to park at a nearby hotel . The Wi-Fi didn't work at all our whole stay . We had a non smoking room that stunk horribly of cigarettes , especially in the bathroom . I'm 30 weeks pregnant and did not enjoy sleeping in that .
Excellent 8.8
Pros: Building needs some maintenance done. Back entry does not lock. Room had a loose electrical outlet.
Excellent 9.7
Pros: Staff and location
Good 7.1
Pros: I found my unit to be adequate and clean. The walls are a little thin. Overall was pleased given the price I paid. Would stay again.
Best Western Knoxville Airport/Alcoa - Alcoa
Rated #3
8.4
Excellent 8.4
Based on 584 reviews
Details
Reviews
C$ 141

Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.7
Overall
9.0
Overall 8.5 Excellent
Based on 100 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.7
Overall
9.0
Cleanliness
8.9
Comfort
9.1
Location
8.9
Services
8.6
Staff
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.0
Comfort
8.9
Location
8.4
Services
8.8
Staff
8.6
Cleanliness
7.5
Comfort
2.5
Location
7.5
Services
5.0
Staff
7.5
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.2
Comfort
9.4
Location
9.2
Services
9.2
Staff
9.4

Excellent 8.0
Pros: Beds comfortable. Nice size room. Pretty hotel. Pool was great for kids.
Cons: Room was hot and stuffy. We kept turning the thermostat down. Noisy - traffic noise.
Excellent 8.0
Pros: Great location and rooms were clean and bed was very comfortable
Cons: Air conditioner sounded like a laundry room running all night Noisy unit.
Excellent 8.0
Cons: Clean the place up Ensure the room is up to par
Good 7.0
Cons: The website has airport shuttle advertised but the shuttle only runs during certain hours. If you fly outside of these hours you have to find a taxi and they don't all run early morning. I booked the hotel thinking it had a shuttle included and then had to pay for a taxi.
Excellent 9.0
Pros: It was really clean nice and modern good location like 5 minutes from airport
Cons: At late night there¿s no parking spots due the people with trucks with trailers that take like 3 to 4 parking spot to park their trucks with the trailer I parked on the sideways because there¿s no parking.No free continental breakfast.
Okay 4.0
Pros: Staff was friendly. Location good for need.
Cons: The room wasnt clean. There was hair on the bathroom floor, carpets hadnt been swept. Certainly except better.
Excellent 9.0
Pros: The bed was comfortable. The rooms are very soundproof since the airport is just across the highway.
Cons: We have stayed at this location previously with no issues. However, on this visit, there was hair all over the bathroom floor. There were no washcloths in the bathroom either which is quite inconvenient when you¿re in a hurry and already undressed!
Okay 4.0
Pros: Very clean, the rooms are nice and clean-great ammenitia Trent who is on day shift is the best customer service they have!!! Hes has the most professional and courteous attitude and will help any way he can - give that man a raise!! Ive stayed in alot of
Cons: Charge 25$ extra each night and dont return the money for weeks!! Charge for breakfast ALOT
Excellent 9.0
Pros: Quiet hotel. The windows are thick and we'll insulated. The staff is top notch.
Cons: It is a bit from knoxville but I knew that.
Excellent 9.0
Pros: Very quiet, especially on the backside. The hotel is near the airport so appears to be built with soundproofing in mind. I did not hear any noise. This location is up to courtyard standards. I stayed a week.
Cons: It was a bit far from the city but I knew that when choosing it.
Excellent 9.0
Pros: The staff is amazing. This hotel is very clean. They do have a breakfast bar open. The staff is wearing masks. The room on the back of the hotel was soooo quiet. I'm told there is an airport across the street but I hardly heard the planes.
Cons: I don't care for the suburban location but obviously, that is a choice.
Excellent 10.0
Pros: Everyone was amazingly nice! Room was clean l.
Excellent 8.0
Pros: Clean rooms. Close to airport. Staff very friendly.
Cons: Pool and hot tub broke down due to maintenance issues. We did recieve free breakfast for our trouble which was nice.
Excellent 10.0
Pros: The cleanliness was unbelievable. The staff were all wonderful and went out of their way to make my stay here excellent. This hotel made me feel at home.
Cons: I have loved every minute I have spent here.
Good 7.0
Pros: Nice lobby and a fitness center that was open by appointment . Nice sized bathroom and huge walk-in shower
Cons: Some of the furnishing were showing age.
Good 6.0
Pros: Good location, rooms are nice. Plexiglass barrier and hand sanitizers available. Signs on wall about Covid19 safety.
Cons: Desk staff & cleaning staff were NOT wearing masks or gloves over our 4 day stay. Lobby wasn't sanitized until the day after a reception in a room off the lobby. Wedding guests were wandering everywhere with drinks and NO masks or distancing.
Poor 1.0
Pros: Amazing customer service.
Cons: Hotel room was outdated, the courtyard wasn’t that clean. Pool and hot tub was closed but in gatlingburg same hotel everything was open. Door had damage , around window drywall up too has been broken. Windows were dirty. No room service, no towel
Okay 4.0
Pros: We had no hot water. Tried to accomodate us
Cons: We had no hot water. Manager gave us use of connecting room; however the door between our rooms did not open. Had to go into hall to access this room so we could shower. Seems staff were using the hot water to wash linens.
Okay 5.0
Pros: The bed was comfortable.
Cons: I did not like how the staff did not let me know there would be a holding fee that would fall off later... the way I found out was my bank account. The price was more than the hotel was worth.
Courtyard Marriott Knox Airport - Alcoa
Rated #4
8.5
Excellent 8.5
Based on 100 reviews
Details
Reviews
C$ 153

Cleanliness
8.7
Comfort
8.6
Facilities
9.6
Location
9.0
Overall
9.6
Overall 8.2 Excellent
Based on 132 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
9.6
Location
9.0
Overall
9.6
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.7
Comfort
8.4
Location
9.0
Services
8.6
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.6
Location
9.1
Services
8.6
Staff
9.3
Cleanliness
8.7
Comfort
8.7
Location
9.2
Services
8.3
Staff
9.0
Cleanliness
8.6
Comfort
9.0
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.4
Services
9.0
Staff
9.8

Excellent 10.0
Pros: Love staying here. We make it a point to stay here before an early morning flight. They are crazy about cleaning but the bottom of our bathroom mirror still had water stains
Mediocre 3.0
Cons: Rooms were very small for a Hampton
Excellent 10.0
Pros: The complimentary breakfast was great, many selections. The free water in the lobby hit the spot on my arrival. ALL the staff I had interactions with were top notch, super friendly and helpful. The bed was comfortable, the room quiet.
Cons: everything was fine, absolutely no complaints!
Excellent 8.0
Pros: Nice room and convenient location.
Cons: Telephone in room is filthy!
Poor 1.0
Pros: The hotel check-in process was an easy process
Cons: Yes the hotel rooms were not clean specifically the bathroom. I had to transfer to another room. The new room the bathroom was also not cleaned. I had to ask for cleaning supplies to clean the bathroom out myself due to limited housekeeping staff.
Mediocre 3.0
Pros: Location
Cons: Mattress was terribly uncomfortable. Breakfast was unacceptable. Not up to Hampton standards. Poor experience overall.
Excellent 8.0
Pros: Complementary items
Cons: Somewhat outdated TV was difficult to navigate
Poor 1.0
Pros: So close to the airport
Cons: It didn't feel or look clean.
Excellent 10.0
Pros: The staff was beautiful and the location was excellent.
Excellent 8.0
Pros: The staff was very helpful and friendly.
Cons: There was a smell of sewage in our room the entire stay.
Excellent 10.0
Pros: Staff is always friendly, helpful and outgoing.
Cons: Everything was great!
Poor 1.0
Pros: Near airport
Cons: After 4 trips up and down the elevator & 35 minutes we finally got a key that would open our room. After a 9 hour flight this sucked. The next morning I explained to the front desk what had happened, She told me that her manager would call me. NO callback
Excellent 10.0
Pros: Staff were friendly and attentive
Cons: N/a
Okay 5.0
Pros: location
Cons: checked in after midnight, unloaded only to find fridge was not working. Had to move rooms. Next room had bugs crawling in the bathroom. We were too tired to move again, we shut the doors to the bathroom and ignored the issues.
Mediocre 2.0
Pros: Location close to airport, good shuttle service
Cons: Filthy housekeeping throughout.
Excellent 10.0
Pros: Complimentary bottled water all day was a nice touch.
Hampton Inn Knoxville Airport - Alcoa
Rated #5
8.2
Excellent 8.2
Based on 132 reviews
Details
Reviews
C$ 130

Cleanliness
8.5
Comfort
8.7
Facilities
5.0
Location
8.9
Overall
5.0
Overall 8.2 Excellent
Based on 598 reviews
Cleanliness
8.5
Comfort
8.7
Facilities
5.0
Location
8.9
Overall
5.0
Cleanliness
4.0
Comfort
6.0
Facilities
4.0
Location
6.0
Overall
4.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Location
8.8
Services
8.1
Staff
8.4
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
4.0
Overall
2.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.8
Comfort
9.0
Location
9.0
Services
8.6
Staff
8.7
Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.4
Staff
8.6
Cleanliness
8.2
Comfort
8.6
Facilities
4.0
Location
8.8
Overall
4.0
Cleanliness
8.3
Comfort
8.5
Location
8.4
Services
8.2
Staff
8.5

Okay 5.0
Pros: Very convenient location. Close to shopping and food places.
Cons: The pool area was very dirty! Was not maintained. There was standing water that was green near the whirlpool. No fans for air circulations. The pool was enclosed, which is one of reasons we chose this location. There was mold in our room bathroom around the bathtub.
Okay 4.0
Cons: Was no breakfast. Drain in the shower was very slow and no one on staff to repair it. Pool area was horrible.
Okay 5.0
Pros: Convenient to many location. Plenty of parking.
Cons: People smoking out side at the entranceway/exit around the door. Pool area was dirty and unkept; very disappointed. Pool water was cloudy due to unbalanced chemicals.No fans in pool area. Our room had no fire alarm. Our ironing board was broken. We were here for a special occasion and needed to press clothes. Ceiling tiles were water stained in the hallways. Front desk staff was not familiar with the area and could not answer our questions. Not our typical experience with Comfort Inn and suites. Bathroom had mold in it and stains on the walls.
Excellent 9.0
Pros: bed was awesome...
Good 7.0
Pros: The staff was awesome! Very helpfulness and friendly. Greatly appreciated the free shuttle and them working with us for pick since our flight was delayed in arrival. Beds were comfy and the room was very large and had plenty of seating.
Cons: Breakfast needed a little help. It was just cereal, boiled eggs, and coffee.
Good 7.0
Cons: No hair dryer. No fruit at breakfast.
Okay 5.0
Pros: Bed were comfortable.
Cons: We had to be moved to a different room because the first one smelled like cigarette smoke even though they are supposed to be smoke free. The second room was musty and smelled dirty.
Excellent 9.0
Pros: Paul drescher was exceptionally helpful and courteous
Good 7.0
Pros: Central location to where I needed to be.
Cons: The bathroom had mold stains on the walls. The location is in a less than desirable area (hourly/daily rate hotel across the street).
Excellent 8.0
Pros: No breakfast
Okay 4.0
Pros: Friendly staff, large room
Cons: Leak in ceiling, plaster was falling off. Walls were moldy in bathroom. Broken light switches.
Okay 5.0
Pros: What I like best was the area surrounding the hotel and one front desk person whom checked us out day of check out
Cons: The smell of the room was not so great, the room did not have a list of restaurants nor wifi password. If this was in room everything else would be ok
Good 7.0
Pros: Hot tub looked like a bubble bath. Told front desk. Said they would check. No change.
Cons: Hot tub no good.
Good 6.0
Pros: The pool was open
Cons: This used to be a really nice hotel just a short 3 years ago. They were renovating and updating. This visit showed that something went wrong somewhere. The rooms had drywall breaking off. Shower curtain rods ripped out of the wall and insecurely put back,
Excellent 9.0
Pros: Cleanest hotel ever!! Mattress and pillows are top-notch.
Cons: Room needed maintenance: peeling paint, holes In the wall, shelf missing from shower,, bathtub paint chipped, etc. Very clean and comfy despite this.
Excellent 10.0
Pros: The staff are friendly and it's a nice hotel
Cons: No
Mediocre 3.0
Pros: Location close to where I came for work. See below for comment on bed bugs. Room and hotel only a few years ago was new; this time, it's obvious they aren't keeping up with maintenance, cleanliness. Sad! My final stay here.
Cons: When we arrived, first room had live bed bug on top of sheet of one bed, and residue of dead bugs under mattress. Housekeeping should have seen this. Front clerk sent us to 2nd room. When we entered, live roach ran across the wall. Messy, aging room.
Excellent 8.0
Pros: The cleanliness
Cons: Nothing it was all good😊
Good 6.0
Pros: The location was very good and I felt safe while at the hotel.
Cons: there was a moldy smell that I could not get use to. The bathroom floor was sticky and did not feel clean. The air conditioning unit had a lot of dust in the vents and did not cool well. It looked like it had not been serviced or cleaned in a long time
Good 7.0
Pros: The room was spacious.
Cons: The beds felt like sleeping on concrete.
Okay 5.0
Pros: The rooms are nice good size great hotel for the cost.
Cons: The front desk staff isn’t the friendliest.
Excellent 10.0
Pros: The size of the room was good it had everything we needed for our short stay. The room was nice and clean the furniture was in excellent condition, it's nice and close to Knoxville airport and has a free shuttle plus breakfast.
Cons: Nope
Excellent 8.0
Pros: The room was very comfortable and had a lot of space with the small living room. Breakfast was good. Overall experience was good.
Cons: Bathroom needs some repairs.
Excellent 10.0
Pros: room was great - good breakfast
Excellent 9.0
Pros: The rooms were clean and large. Bed was comfortable. Bathroom was big and also clean. Room had everything your needed. Breakfast selection was extensive and the eating area clean. The motel had all the items a 3 star has and we would stay again.
Cons: No..
Okay 4.0
Cons: Got up middle of night, bathroom floor flooded, staff moved into smaller room
Poor 1.0
Pros: Type of room (2 queen beds and a fold out couch)
Cons: Had a child throw up in the bed. Asked for cleaning supplies and was told they had none at the desk and no clean rooms to move us to. Was given clean bed linens and was told housekeeping would deep clean the next day. No cleaning was done the next day.
Excellent 9.0
Pros: Shuttle was very convenient to and from airport Good complimentary breakfast. Staff was nice
Cons: Rooms and halls need updating, patch work on walls are not repainted. Someone used wrong material in grab bar in tub and bolts have rusted out leaving rust running down shower wall. Very hot water don't find this much at other hotels a plus
Excellent 10.0
Pros: The location was perfect for us.
Cons: can't think of anything.
Okay 5.0
Pros: suite-sized room, comfortable bed, good shower-head, decent quick breakfast
Cons: they need to pay more attention to room conditions - missing light bulbs, broken office chair, broken closet door, raggedly old ironing board covers - simple things that, if fixed, would vastly improve customer experience
Excellent 9.0
Pros: Close to the airport. Free airport shuttle provided. Decent breakfast. Friendly staff, both day and night shift staff.
Cons: Not really... overall everything was good. Maybe just a small cosmetic thing like the bathroom door clothing hook was very loose and almost falling off. But nothing major.
Mediocre 2.0
Pros: The breakfast
Cons: Rooms weren't clean as I expected
Mediocre 2.0
Pros: Close to airport
Cons: Room smelled musty and water leaked out of the wall behind the tub with visible water damage to the wall
Mediocre 3.0
Pros: Location
Cons: Room was smelly and there was a long hair with fuzz attached to it beside the commode. Other small pieces of dirt in bathroom
Mediocre 3.0
Cons: This was a MOTEL not a hotel. Cheap room. Terrible front desk staff. Refused to adjust the heat when it was below 30 outside. Smelly, musty, rooms. Never again!
Good 7.0
Pros: Nicely appointed rooms with good amenities and strong Wifi.
Cons: N/A
Good 7.0
Pros: The size of the room was great. We had a king and sofa bed. Traveled with grandchildren so needed the extra space.
Cons: Front desk lady told us the hotel is being renovated. The pool area was not what we expected. Hot tub was not working. Pool room was uncomfortably warm.
Good 7.0
Pros: The closeness to the airport. It was less than five minutes away.
Cons: The breakfast was not very good. Biscuits and gravy was not good and the orange juice was more water two days in a row. Starbucks was right across the street so you could easily walk there for breakfast instead. (Unless it is really cold)
Excellent 8.0
Pros: The hotel was newly renovated - some parts still under construction.
Cons: Could have been a little cleaner.
Good 7.0
Pros: Shuttle service is excellent. Perhaps a bag breakfast for guest who leaves early will be helpful. Enjoyed our overnight stay.
Cons: None
Poor 1.0
Pros: I reserved a room with two queen beds for some night stay. When I arrived at the hotel, Hotel Employee couldn't finely room. I gave him the confirmation number and he asked me if I had already checked in. I told him no. He said that my room was not availa
Cons: Long story short, my room had been given away I was left with a king size bed for a party of 5. We had to make do with what we had. Hotel Employee told me that he was not going to charge me for their error. He lied and charged my card anyway.
Mediocre 2.2
Cons: There was black mold in our bathroom. The wallpaper in the hallway was falling off and the carpet was ripping up.
Mediocre 3.0
Pros: Location.
Cons: Pool was cold, hot tub didn't work. DIRTY.
Okay 4.0
Cons: A/c did not work very good. Check in time was wrong. Pool was not heated.
Okay 4.0
Pros: Location was perfect for our early morning flight. Less than 5 minutes from the airport.
Cons: Room door was open when we arrived. There were no towels in the bathroom. The room needed some serious TLC. Basic maintenance and upkeep has been overlooked for quite some time. Quality of the accommodations were closer to a minimally cared for motel.
Comfort Suites Airport - Alcoa
Rated #6
8.2
Excellent 8.2
Based on 598 reviews
Details
Reviews
C$ 122

Cleanliness
8.5
Comfort
8.6
Facilities
6.5
Location
9.0
Overall
5.5
Overall 8.1 Excellent
Based on 591 reviews
Cleanliness
8.5
Comfort
8.6
Facilities
6.5
Location
9.0
Overall
5.5
Cleanliness
8.2
Comfort
8.3
Location
9.0
Services
8.1
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
4.6
Facilities
5.3
Location
6.6
Overall
4.0
Cleanliness
8.5
Comfort
8.6
Location
9.0
Services
8.3
Staff
9.1
Cleanliness
9.0
Comfort
9.1
Location
9.2
Services
8.9
Staff
9.2
Cleanliness
8.4
Comfort
8.4
Location
8.7
Services
8.2
Staff
8.6
Cleanliness
8.4
Comfort
8.8
Location
9.1
Services
8.2
Staff
9.2

Good 6.0
Cons: Not enough towels and washcloths . Sink had a drain plug issue. Other guest were very noisy slamming doors in the hallway until after midnight
Okay 5.0
Pros: Location was great.
Cons: Had to have the bedding changed it smelled like urine. Room smelled like someone had been smoking in it.
Excellent 10.0
Pros: I like everything about this hotel experience! The hotel was exceptionally clean and the staff were excellent. The location was awesome for anyone looking to be mins away from everything! I planned to stay there again when I visit Tennessee next year!
Cons: I was completely satisfied with everything!
Poor 1.0
Cons: My room was missing lights. The bathroom had blood in it. They gave me a non-smoking rm with 2 beds . I paid for a king smoking room.the toilet paper had obviously been wet. They was rude when we cgecked out. I kinda wanna call and complain& get my $ back
Excellent 10.0
Pros: Cleanliness
Cons: No
Good 7.0
Pros: Clean hotel and great customer service!
Excellent 8.0
Pros: Our room was nice and quiet.
Okay 5.0
Pros: The desk clerk was very friendly and helpful.
Cons: We looked out our window at a nasty pool with green stuff floating around in water. Then the bathroom was the size of a closet and not a walk in closet either.
Excellent 10.0
Pros: The Room !
Cons: No indoor heated pool or hot tub
Excellent 10.0
Pros: this hotel was very under-rated ! Beautiful room ! Looked brand new ! and as clean as can be ! A breath of fresh air !Very pleased
Excellent 10.0
Pros: Front desk was nice
Cons: clean and nice hotel
Excellent 9.0
Pros: Location. Near the airport but off the main highway.
Excellent 10.0
Pros: Very clean very nice people at front desk
Cons: People above us were loud but not the hotels fault
Excellent 10.0
Pros: Very clean. Big rooms. Friendly staff. Great location.
Cons: No
Excellent 10.0
Pros: We love this hotel. We have stayed here several times & will definitely stay again. Staff is friendly. Very clean. Big rooms. Excellent location. Breakfast is great but is not being served now due to Covid but that’s not the hotels fault.
Cons: None. A great place to stay & reasonable prices.
Okay 4.0
Cons: Smoking on 1/2 of 3rd floor - smoke smell on entire floor. Would not move me without extra charge.
Okay 5.0
Cons: Bathroom was tiny and awkwardly shaped. A/C was old and didn’t work well. Housekeeping needs to wipe down was more often.
Good 6.0
Pros: Location
Mediocre 3.0
Pros: Location near airport.
Cons: For $--, there was no pool open, no breakfast served..( used covid as excuse...again!.. even though neighboring hotels had pool and breakfast served).. The vending machines were out of service also and the toilet in the room ran the entire time, nonstop
Poor 1.0
Pros: nothing
Cons: TV messed up mold on wall running toilet the whole time and a noisy air conditioner.
Mediocre 2.0
Pros: The pool was nicextremely but over crowded.
Cons: Bathroom was very small, hallway smelled of smoke, average breakfast, charged extra without letting me know, no towels in room, door key only good for one day not three, entry door was broken.
Poor 1.0
Pros: Close to airport. Decent breakfast.
Cons: No one at desk for 20 minutes. Then given smoking room saying that was all they had. I had ordered non-smoking. Room reeked of smoke and holes burned in everything. TERRIBLE.
Poor 1.0
Cons: Sadly we didnt like anything but the location of this hotel. It smelled like one big cigarette! Was not a clean feeling at all! Smoke smell through out the hotel was awful. Honestly, the worst hotel experiences we'have ever had. Would never stay a
Good 6.0
Pros: This hotel is exactly what it seems like: a budget hotel. I mean, you get what you pay for. It's adequate. The bed was comfortable and the room was clean, if small. It was convenient to the airport, though not as convenient as other hotels (but cheaper).
Cons: The bed is visible from the hallway with the door open. It had the tiniest bathroom I've ever seen in a hotel, check in was not as smooth as I'm used to, and we did not get the wake-up call we requested.
Mediocre 2.0
Pros: Eggs & sausage for breakfast.
Cons: We stayed in August, during 90 degree weather. The AC didn't work in our room. The maintenance guy never showed up to fix it. At the end of our stay, we told the receptionist that the problem wasn't fixed. There was no discount or compensation. She just said, "Thank you for letting us know." You're welcome.
Okay 4.2
Pros: Eggs & sausage for breakfast.
Cons: We stayed in August, during 90 degree weather. The AC didn't work in our room. The maintenance guy never showed up to fix it. At the end of our stay, we told the receptionist that the problem wasn't fixed. There was no discount or compensation. She just said, "Thank you for letting us know." You're welcome.
Okay 5.0
Cons: A 2 1/2 star hotel should have HD tv at a minimum.
Okay 5.0
Pros: Location was convenient. Some places to eat nearby.
Cons: Tiny bathroom. Flimsy tub...it flexed when you stepped on it. Exhaust vent for bath/toilet was not connected to light so some people had not turned on exhaust when showering and resultmoisture build-up had caused unsightly rust to form on exposed metal.
Poor 1.0
Pros: The proximity to the airport.
Cons: The linens were never changed prior to our arrival--hair and crumbs found in bed. When the manager came in to change the sheets after our complaint, there was a shirt found in the linens. The room grossed me out! They should have paid us to stay there.
Excellent 9.1
Pros: My family and I come to merryville about three times a year. We found a hotel that is clean and affordable. Sometimes there can be a weird smell on second floor, like mildew or a stuffy basement. It's not very strong, just a faint smell, it might be that some off the rooms are smoking.all I'm all its a good place to stay. The staff is extremely freindly and helpful.
Cons: Sometimes a faint smell of mildew, or lingering cigarette smoke.
Good 6.0
Cons: Had a non smoking room but you could smell the smoke any how, asked for later check out but they wouldn't give us past 12 noon, our flight was not scheduled until 3;30 pm so made for a long day
Poor 1.0
Pros: Leaving
Cons: The staff put us in a room that had been heavily smoke, despite ordering a no smoking room. Then they lied about it saying they didn't realize it was smoky. Since it was their last room, they said there was nothing they could do about it. Stay away.
Excellent 10.0
Pros: It was a very pleasant stay. The room was clean and big enough to enjoy and not feel crammed. The building had a fresh smell to it and the surrounding lake gives it a nice touch. There were a few restaurants in walking distance so that was convienant
Cons: The breakfast on the weekend was laid out well, but when we left on Mon....let's just say it was slim pickings!
Quality Inn - Alcoa
Rated #7
8.1
Excellent 8.1
Based on 591 reviews
Details
Reviews
C$ 120

Cleanliness
8.4
Comfort
8.4
Facilities
9.0
Location
8.9
Overall
10.0
Overall 8.1 Excellent
Based on 501 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
9.0
Location
8.9
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.6
Location
8.9
Services
8.2
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.5
Location
8.9
Services
8.1
Staff
9.1
Cleanliness
8.6
Comfort
8.0
Location
8.7
Services
8.0
Staff
8.8
Cleanliness
8.2
Comfort
8.1
Location
9.0
Services
7.8
Staff
9.0
Cleanliness
7.9
Comfort
8.1
Location
9.1
Services
7.8
Staff
9.0

Good 7.0
Cons: No breakfast
Okay 4.0
Cons: Unclean, no breakfast, some of the staff was nice but most acted inconvenienced.
Okay 4.0
Pros: The second room smelled clean and the bed was comfortable.
Cons: I had to ask for a different room. The first one was dirty and it stank. Second room was missing the refrigerator and the toilet ran.
Excellent 9.0
Pros: Location by airport.
Cons: No real breakfast.
Excellent 10.0
Pros: Very comfortable!
Cons: There were cracks in the walls and above the shower
Excellent 10.0
Pros: Great coffee always available in the lobby. The gym was excellent, fresh towels, cold water, everything in excellent working condition and very clean. The front desk people were incredibly helpful and kind in every way. Offered to help me find a new home. Housekeeping ladies really nice and brought me whatever I needed. I didn't want to leave. Extended my stay a few extra days and didn't have to change rooms. I may go back and visit just cause they were so nice! Lol
Cons: The bed was a little too soft for my aching back. Could hear noise from the hall. Not much for breakfast, but that was due to Covid. Everything else was great!
Excellent 10.0
Pros: Comfortable bed, super clean, location, nice staff, heated indoor pool!
Cons: Nothing. Everything was great!
Excellent 10.0
Pros: Every staff member, from the guy at the front desk to a gal straightening up rooms, was extremely kind and helpful. That includes the shuttle driver.
Excellent 10.0
Pros: Excellent Experience
Cons: No
Excellent 8.0
Pros: Proximity to airport
Cons: No wake up call
Good 6.0
Pros: Proximity to the airport
Cons: At 6:00am the morning after our arrival a truck backed up to our 1st floor room with loud cussing and swearing, tailgate banging. The morning of our departure we never got our early morning wakeup call! making us rush to the airport.
Mediocre 2.0
Pros: Closeness to airport, friendly helpful staff, price.
Cons: Heat/air did not work in our room, bathroom faucet loose, tub not clean, pool was cloudy, elevator dirty.
Mediocre 2.0
Pros: Friendliness of staff
Cons: Toilet broken ; clothes from Prior customer were in room under chair so room Had not been cleaned. Ceiling in room Leaked all over clothes
Excellent 10.0
Pros: Very clean and the staff was polite and very professional
Cons: No, everything was great
Excellent 8.0
Pros: Starbucks across street and it¿s on road leading to Smokey Mountain scenic highway. Helpful staff.
Cons: Somewhat rundown room with some cracks in wall and large stain on bedskirt.
Excellent 8.0
Pros: Value and staff
Cons: Bathtub in room. Taking showers difficult. Bottom holds water and you can not stand flat - painful if you have foot problems.
Excellent 9.0
Cons: Better Breakfast
Excellent 10.0
Pros: Cleanliness
Cons: Th mirror in the handicapped accessible bathroom was not accessible. It was hung extremely high.
Okay 5.0
Pros: The staff was friendly and responsive to my needs. However, when I arrived at the hotel it took me approximately 10 minutes to find someone to check in.
Cons: The first room I was given smelled musty and neither the TV nor the phone worked. The toilet continued to run after flushing and I had to remove the tank cover to stop the flow. The second room I was given also smelled musty, but the appliances worked.
Excellent 9.0
Pros: The staff was very helpful and very good.
Mediocre 2.0
Cons: Could not change the temperature in the room. The refrigerator did not work. I know it’s COVID but they can still come in and give fresh towels and I shouldn’t have to have pool towels!!!
Excellent 10.0
Pros: The shuttle is not running because of covid, but they aranged for a taxi to get me to the airport on time.
Okay 5.0
Pros: Was close to what we were in the area for
Cons: Suite was small, sofa was worn out
Good 6.0
Pros: Very close to the airport. Room was not very clean, looked like a pipe burst all over the walls and was never cleaned up.
Cons: Cleanliness
Okay 5.0
Pros: Location
Cons: No breakfast or pool fxor the same price
Poor 1.0
Pros: The staff were friendly and professional
Cons: Getting stuck in the elevator. No one responded to the alarm being constantly pushed. I had to call my wife in the room to call the front desk. Even after that , they didn’t even come to the stuck elevator to acknowledge if I am ok or not.
Good 6.0
Pros: Staff was courteous, professional and efficient. Breakfast was excellent.
Cons: Bathroom door did not lock. Called front desk there was no maintenance staff on hand at the time but the situation was handled adequately. And we were satisfied with response.
Good 7.0
Pros: Location, good breakfast buffet.
Cons: Smoke alarm chirping middle of the night in accessible room, unable to be silenced until later in AM.
Good 7.0
Pros: Good breakfst
Cons: Bathroom needed painting and ceiling water marks or mold removed. Rusty bath fixtures
Poor 1.0
Cons: They operate an airport shuttle very limited time. Practically, no shuttle is provided.
Good 7.0
Pros: The Staff was very welcoming and friendly throughout my week there.
Cons: No fault of the Hotel but there was construction going on and there were some leaks that caused the floor I was on to smell "mildewy/wet"
Okay 5.0
Pros: The breakfast was great. Pool are was good. My grandkids loved that.
Cons: Cobwebs on ceiling were bad. Bathroom was not cleaned to my specification.
Excellent 10.0
Pros: Clean, beautifully decorated, clean rooms, comfortable beds, and good breakfast included
Excellent 9.7
Pros: Friendly staff, comfortable beds, quiet hotel. I will definitely stay again.
Cons: No hot tub with the pool. This made me sad.
La Quinta Inn Suites by Wyndham Knoxville Airport - Alcoa
Rated #8
8.1
Excellent 8.1
Based on 501 reviews
Details
Reviews
C$ 135

Cleanliness
8.1
Comfort
8.6
Location
8.9
Services
8.2
Staff
8.7
Overall 8.0 Excellent
Based on 126 reviews
Cleanliness
8.1
Comfort
8.6
Location
8.9
Services
8.2
Staff
8.7
Cleanliness
8.1
Comfort
8.5
Location
8.8
Services
8.6
Staff
8.7
Cleanliness
8.0
Comfort
9.0
Location
9.1
Services
7.9
Staff
8.8
Cleanliness
8.9
Comfort
9.4
Location
9.1
Services
9.2
Staff
9.1
Cleanliness
7.8
Comfort
7.9
Location
8.7
Services
7.7
Staff
8.5
Cleanliness
7.7
Comfort
8.2
Location
8.6
Services
8.0
Staff
8.6

Okay 4.0
Pros: The location is perfect! I love almost every Candlewood Ive ever stayed in and will continue to stay at Candlewood regardless of my poor experience with this Candlewood.
Cons: The amount of construction workers and contractors are taking a toll on the property. The stairwells and side entrances are extremely dirty. The interior hallways are dirty, have too much trash overflowing at the receptacles at either ends of the hall. The second floor wreaked of urine. A room on the second floor was playing music way too loud into late hours.
Excellent 10.0
Pros: Very clean, even the gym room. Good job!
Cons: There was no hair dryer.
Good 7.0
Pros: The Room was nice for the price and had a full fridge stove top freezer A dishwasher and utensils
Cons: We stayed on the 2nd floor and it smelled really bad. Our Room smelled like smoke especially in the bathroom and you could see cigarette Burns on the Bathroom tub.
Excellent 8.0
Pros: Didn’t have breakfast. Didn’t know it was available
Cons: Not sure
Excellent 8.0
Pros: Location is perfect to everything about 45 mins from Pigeon Forge, a few minutes from Knoxville, 10 minutes from department stores.
Cons: One particular clerk did not once speak say hi or acknowledge my spouse and I, we passed her at least 5 times. At one point she even looked at us and shook her head.
Excellent 8.0
Pros: Very clean. I know it sounds conflicting with the strong cleaning smell, but the smell was strong.
Cons: Strong smell of cleaning products
Excellent 10.0
Pros: The location was ideal. The place was very clean and the rooms were well equipped.
Poor 1.0
Pros: Nothing
Cons: Extremely saggy mattress back still hurts 4 days later from first night there! You can hear every step from above floor and people are up all night. Very disappointed this is a good brand I have never had problems with before.
Okay 4.0
Pros: Location
Cons: Microwave was filthy and smelled up entire room.
Poor 1.0
Pros: Found cockroaches on stove and coffee pot also crawling over bathroom sink where I was keeping my tooth brush. Found roaches crawling out of fan vent in bathroom I did take photos. Also power went out about 500 am and had to shower in da
Cons: Was not offered any concessions I felt nasty when I left the place. With the Covid 19 epidemics c I felt that they did not clean at all roaches are disgusting and nasty staff was no help when. I complained did not offer and kind of refund. Horrible
Excellent 9.0
Pros: The room was newly remodeled and clean
Cons: We had a handicap accessible room and the door would stick because the tile floor was unlevel
Excellent 8.0
Pros: The room had been recently renovated, much nicer than the picture that were online.
Cons: Was under the assumption that there was a breakfast bar, but that was probably my mistake from looking at so many hotels online.
Excellent 10.0
Pros: The cleanliness of the room
Cons: Nothing
Okay 5.0
Cons: Booked as non smoking but was not. My Cpap still smells like smoke several days later.
Excellent 10.0
Pros: It was the perfect location and the perfect room! It was clean, quiet, and had everything that you would need for your home away from home.
Cons: Nothing!
Excellent 10.0
Pros: Very. Clean no amenities (tissue,soap,no extra blanket,) nice visit for 1nite.
Poor 1.0
Pros: Location
Cons: From the outside the hotel looked nice. The bathroom and kitchen area were updated and clean. The smell of smoke was overwhelming both in the hallways and in the room. Called the front desk and they said no other room was available.
Poor 1.0
Pros: Location
Cons: The smell of pets was overwhelming. The smoking room stench filled the hallway and the nonsmoking rooms making them almost unbearable. Also, the toilet wasnt even flushed, much less cleaned. And lastly, I'am 95% convinced there were bedbugs or flees
Good 7.0
Pros: Its kocation.
Cons: The bed was horrible. Wokeup with a backache.
Excellent 10.0
Pros: Cleanness and politeness
Excellent 10.0
Pros: The room was very spacious and the bed was very comfortable.
Cons: Didn't like that there wasn't an I've machine in the hall. I would have liked that in addition to the ice maker in the room (the noise)
Excellent 10.0
Pros: Amenities
Cons: No
Excellent 10.0
Pros: There were so many accommodations from a stove and crockpot to children's books. The staff always made sure you had what you needed.
Cons: Cleanliness of hallways
Excellent 10.0
Pros: It's like staying in a mini Appartement. Friendliest staff ever. 10/10
Poor 1.0
Pros: Very simple accommodations. Power went out. Lost internet and cable for two whole days. Nothing was offered as way of recompense
Cons: Pool was not good. No breakfast
Poor 1.0
Pros: Nothing bad and dirty hotel trash laying around everywhere
Cons: Dirty and alot of trash everywhere
Good 6.0
Pros: The room was pretty comfortable. I like having a recliner available and the full, well-equipped kitchen came in very handy. The closet is roomy with plenty of hangers & the bathroom has plenty of space. The mattress & chair are hard; pillows soft.
Cons: The first person who helped me wasn't well trained, resulting in a hassle. The second was lovely at first, but got testy when I reported having trouble with the TV at checkout. I told her it didn't matter but she insisted I should have reported it sooner.
Candlewood Suites Knoxville Airport-Alcoa - Alcoa
Rated #9
8.0
Excellent 8.0
Based on 126 reviews
Details
Reviews
C$ 166

Cleanliness
7.0
Comfort
7.2
Facilities
8.0
Location
8.2
Overall
8.0
Overall 6.9 Good
Based on 163 reviews
Cleanliness
7.0
Comfort
7.2
Facilities
8.0
Location
8.2
Overall
8.0
Cleanliness
6.7
Comfort
7.0
Location
8.2
Services
6.6
Staff
8.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
10.0
Overall
9.3
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
6.6
Comfort
7.0
Location
8.2
Services
6.3
Staff
7.6
Cleanliness
8.0
Comfort
8.4
Location
8.4
Services
7.5
Staff
8.8
Cleanliness
7.6
Comfort
7.4
Facilities
9.0
Location
8.4
Overall
9.0
Cleanliness
7.8
Comfort
7.5
Location
7.8
Services
7.8
Staff
7.5

Poor 1.0
Pros: Close to businesses
Cons: Falling apart, dirty, smelled like wet dog
Okay 5.0
Pros: Cooking available
Cons: Front desk staff had children with her. Seemed odd, but these are unprecedented times.
Good 7.0
Pros: Staff was very friendly.
Cons: Not a thing needs new carpet in hall ways
Okay 4.0
Pros: Location was convenient to our Maryville activities.
Cons: Room smelled very musty. Corner guard in room was loose. Bathroom sink was dirty. Kitchen sink was dirty. Only one washcloth, NO hand towels. Room looked tired and drab. (Staff did respond by spraying room with air freshener as requested.) Hallways were in need of cleaning. Overall look was shabby and dirty and smelled of slight cigarette smoke and dampness. I would not stay here again.
Poor 1.0
Pros: Nothing
Cons: Yes. Very very dirty. So bad that I did not even sit down. I left the room to check out and told them it was disgusting. Stains all over the floor and bed and just disgusting. Just awful. Went to stay at the Hilton and was excellent.
Poor 1.0
Pros: It was clean
Cons: The staff was horrible. My fiancé was locked out of the room while I was asleep and he was not allowed back in to our room after asking for a new key and give all my information to the front desk and also showing her the key that quit working. Then my hot water was out and my phone didn’t work. Worst experience ever
Poor 1.0
Pros: Location only.
Cons: Receptionist went missing. Future housekeeping employee had to call Mgr to come in and work. 40 minutes to check in since no current employee available. Would have stayed elsewhere if all hotels in area was not booked.
Excellent 8.0
Pros: Distance, food choices.
Cons: Breakfast is not worth the bother. Common areas are not clean, short staffed, and alot of noise from guests who are working in the area...
Poor 1.0
Pros: ROACHES EVERYWHERE IN THE ROOM. CARPET WAS FILTHY. ROOM WAS VERY DIRTY. WORST HOTEL I HAVE EVER SEEN. $--- for 2 nights. Satisfaction Guarantee was on the wall and the General Manager didn¿t even know it was there. No refund like guarantee promised. Rude
Cons: ROACHES IN THE MICROWAVE, ON THE COUNTERS. General manager yelled at me when I requested refund like guarantee says. She said there were no roaches, like we were lying or something! Both my mom and brother saw roaches, so there were no hallucinations!
Poor 1.0
Pros: It was quiet
Cons: Rooms were cheap, smelled really bad, pool was extremely cold, cabinets were broken. Not worth the money.
Poor 1.0
Pros: Close to Restaurants
Cons: Yes, first room given was dirty from another guest. Gave us second room, had fast food packages on coffee table, desk seat was torn apart, bad stains on furniture. Bed was super small, more like a full size.
Poor 1.0
Pros: The kitchenette
Cons: Yes our room had roaches and one of the staff women was very rude and disrespectful....I told ahead that we had a baby and wasn't in the motel Saturday only maybe 10 minutes and then we got a complaint and was even in there long enough to cut the tv on..
Poor 1.0
Pros: Nothing
Cons: Yes I filed multiple complaints, but nobody from the corporate office would even call me back
Excellent 10.0
Pros: Hotel employee at the front desk was excellent. She was friendly, welcoming and efficient. She made me feel at home and went above and beyond for customer service
Okay 5.0
Pros: Just a bad experience...,,,.go there she was giving a room that had someone sleeping in the room. Then giving a second room and the door wouldn’t open. Room was okay clean had a couple spots on top blanket. All around I won’t stay here again
Cons: Not a good experience
Excellent 10.0
Pros: Staff and kitchenette
Cons: Breakfast m-f
Excellent 8.0
Pros: My room was quiet and clean.
Cons: It took too long for the shuttle to pick me up from the airport. It took about an hour for them to come get me.
Okay 5.0
Pros: Location to airport
Cons: No coffee filter holder Crumbs on chairs, thought my grandkids were in the room before my arrival price was right
Mediocre 3.0
Cons: It was very rundown and untidy.
Good 6.0
Pros: Close to the airport
Cons: Wasn't very clean, was overcrowded. When we went to breakfast there were no eggs and there were no staff to help us, but on the way in we noticed many staff members hanging out in the back office.Also there was every parking space taken up! Pool shaded
Okay 5.0
Pros: Large, spacious suites
Cons: Sofa bed mattress had a huge hole in the side. Some of the breakfast items were not completely thawed, much less warm. The 2% milk bottles were expired. There was no ventilation in the bathroom.
Excellent 9.0
Pros: Very friendly staff and comfortable bed.
Cons: It could use some updates and all exterior doors were constantly propped open, allowing anyone access to guest rooms at any time.
Mediocre 3.1
Pros: Location near airport great do we could get to flight next morning.
Cons: The water pipes had busted and the place looked like a war zone. If I had not already reserved on line I would have left and went somewhere else. I know it’s not the companies fault but it was bad!!!! The night clerk that checked us in said it broke on 3rd floor and ran down to first. Our room was on the second floor. There was already signs of mold in the bathroom, halls full of fans and cords everywhere.
Excellent 8.2
Pros: The room was well cleaned and I was very happy with the available amenities.
Cons: The staff was professional, but not warm. Hard workers all, but didn’t create a sense of welcomeness. The beds are also very hard, which I understand is a personal preference.
Excellent 8.0
Pros: Room was clean and comfortable
Cons: It was a little bit high for 1 night at fair location
Excellent 10.0
Pros: It was a nice place, comforable and very friendly
Cons: I want to know why my CC was bill $79 dollars and my paid receipt shows I paid $56.00?
Excellent 10.0
Pros: Great location, easy access to airport, walk to several restaurants nearby
Mainstay Suites Knoxville Airport - Alcoa
Rated #10
6.9
Good 6.9
Based on 163 reviews
Details
Reviews
C$ 130

Cleanliness
7.2
Comfort
7.0
Facilities
9.3
Location
7.8
Overall
9.3
Overall 6.5 Good
Based on 206 reviews
Cleanliness
7.2
Comfort
7.0
Facilities
9.3
Location
7.8
Overall
9.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
10.0
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
4.0
Overall
8.0
Cleanliness
6.7
Comfort
6.4
Location
7.4
Services
6.0
Staff
7.6
Cleanliness
7.4
Comfort
7.3
Location
7.8
Services
6.9
Staff
7.0
Cleanliness
7.8
Comfort
7.1
Location
8.3
Services
7.1
Staff
7.2
Cleanliness
7.2
Comfort
7.1
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
7.7
Comfort
7.6
Location
8.3
Services
7.0
Staff
8.3

Poor 1.0
Cons: The hotel smelled of mold. The room was dirty as well as the bathtub.
Poor 1.0
Pros: Nothing
Cons: The staff was rude the old lady at front desk treats you like it kills her to smile. Or have a kind word.halls where dirt and did not get room I had reserved the week before I stayed.
Poor 1.0
Pros: Nothing.
Cons: The place is horrible!! Dirty, Smelly, doesn’t feel safe. And right after check in I went to the front desk. Told the lady how I felt. She smiled and agreed with me the whole conversation. I ask her to have management to contact me. No one did !! So I had no choice but stay the first night . Went to the desk bright and early the next morning. Fantastic guy talks to me tell him the situation. Who I had talked to when we checked in SHE was a manager!!! Ask for a refund for my next day they agreed I checked out. So far it has not returned to my card. I’m contacting corporate today. The smell is Horrible!!!
Okay 5.0
Pros: Location
Cons: Soap and shampoo unavailable!!!!! Unable to wash hand or shower! Had to go to office to get television remote!
Excellent 10.0
Pros: Very clean, a no nonsense, straight forward, simple room for a great price.
Excellent 8.8
Pros: Very friendly and helpful staff, clean room
Cons: Loud neighbors
Good 7.1
Pros: Kitchen.
Cons: Limited towels. Rude staff. Un-necessary interrogation as if we are entering into united states.
Woodspring Suites Knoxville Airport - Louisville
Rated #11
6.5
Good 6.5
Based on 206 reviews
Details
Reviews
C$ 136

Cleanliness
4.8
Comfort
5.1
Location
6.0
Services
4.7
Staff
5.5
Overall 4.5 Okay
Based on 172 reviews
Cleanliness
4.8
Comfort
5.1
Location
6.0
Services
4.7
Staff
5.5
Cleanliness
3.3
Comfort
3.3
Location
5.5
Services
3.5
Staff
4.6
Cleanliness
5.7
Comfort
6.0
Location
6.4
Services
5.3
Staff
5.7
Cleanliness
5.4
Comfort
6.2
Location
6.3
Services
5.1
Staff
6.0
Cleanliness
4.2
Comfort
4.4
Location
5.7
Services
4.2
Staff
5.3
Cleanliness
5.4
Comfort
5.5
Location
5.5
Services
5.2
Staff
5.5

Poor 1.0
Pros: Nothing
Cons: Thieves and junkies
Poor 1.0
Pros: Nothing
Cons: They broke into my room when I left and took over $700 worth of my things
Poor 1.0
Pros: Not only was the place disgusting, they charged my credit card twice! They won’t refund my money and when I call the manager “is never there”.
Cons: They are crooked
Poor 1.0
Pros: 😠
Cons: Airport planes landing right over the motel. No amenities. Had to finish making the bed. The door knob fell off the door of my brother's room. Ex criminals staying there. Brother's bike trailer got broken into. Don't bother!!
Poor 1.0
Pros: Only positive thing I can say is it was affordable
Cons: THEY HAVE BED BUGS!! I CALLED THE HEALTH DEPARTMENT AND I CALLED THE HOTEL LODGING CERTIFICATION PLACE OF TENNESSEE AND LET THEM KNOW TOO
Poor 1.0
Cons: Fridge or microwave didn't work don't have ice bucket or ice machine. Beds are hard. Remote to tv didn't work.
Poor 1.0
Pros: Hot water; HVAC worked; close to airport
Cons: Cockroach in room upon arrival; dirty floor; burn holes in sheets; smoker room; no tissue; no trash can; carpet wrinkled; broken towel arm; short shower head for height; people up at 1 am in morning roaming parking lot; very unsafe
Excellent 9.0
Pros: Very affordable. Handy location for Alcoa and the airport. Nice motel. Plenty of parking. Loved the ceramic tiles. Very bright lights so can see everything, so no nasty surprises in a dark corner.
Cons: Floors needed to be moped. Sheets just left on top of the blanket, had to make our own bed, but did know it was clean sheet.
Poor 1.0
Pros: I didn't like anything about it, it was roach infested and may of had bed bugs. The room was actually filthy even the blanket was covered in someone else's hair and the sheets had blood stains on them. How is the place even an option on your site?
Cons: They kicked me out for complaining about how filthy the room was and didn't give me a refund either. Apparently with this hotel it's a running theme. I have pictures of roaches and a video of a live one running across the room.
Poor 1.0
Pros: Nothing, it was not clean, no ice machine, had to ask for towels and toilet paper for the room. The bed covers were old and ragged, I would not recommend it to no one
Poor 1.0
Pros: Nothing. It was unkept.
Cons: Yes everthing. Could not stay in a dirty environment.
Excellent 10.0
Pros: It is exactly what I expected. You get what you pay for and I just needed a hot shower and a place to lay my head.
Poor 1.0
Pros: That I have checked out...
Cons: Room was filthy, blankets had cigarette burns, hot water was turned off in sink, tub had hair and soap in it, tub didn't drain, floors were sticky, fridge was dirty, towel rack not secured to wall, drape didn't cover window entirely, credit card fees.
Good 7.0
Pros: Close to what i do
Cons: Everything
Okay 5.0
Pros: Hotel was flexible in allowing us to change rooms.
Cons: The hotel adds a 5% surcharge for credit cards that is not disclosed until check-in. I would not stay there again.
Good 7.0
Pros: It was better and cleaner than last
Cons: So much better than the last stay
Poor 1.0
Cons: Filthy floors. Took my socks off and walked around. Bottom of my feet turned black. Didn't trust the hygiene because of covid concerns. Paid for 2 days but we left after one. No refunds
Okay 4.0
Pros: The water was very hot. there were no bugs. Mini fridge and microwave looked brand new. Heat and air worked very good.
Cons: No wifi, no towel, no remote batteries, my shower faucet didn't work so bath only, ultra bright light strips were hung around the room to glare straight into my eyes. theyre major unbearable so I used the bathroom light and tv. Door damaged like kick i
Poor 1.0
Pros: Roach motel disgusting.
Good 7.0
Cons: Could have had cleaner looking wash clothes and towels
Poor 1.0
Pros: Nothing
Cons: Bed bug bites all over my body.
Royal Extended Stay Alcoa - Alcoa
Rated #12
4.5
Okay 4.5
Based on 172 reviews
Details
Reviews

Cleanliness
3.9
Comfort
4.5
Facilities
3.5
Location
6.2
Overall
3.5
Overall 3.8 Mediocre
Based on 73 reviews
Cleanliness
3.9
Comfort
4.5
Facilities
3.5
Location
6.2
Overall
3.5
Cleanliness
2.0
Comfort
4.0
Facilities
4.0
Location
6.0
Overall
4.0
Cleanliness
4.2
Comfort
4.0
Location
6.0
Services
3.8
Staff
5.8
Cleanliness
2.0
Comfort
4.0
Facilities
2.0
Location
6.0
Overall
2.0
Cleanliness
4.1
Comfort
5.1
Location
6.7
Services
4.4
Staff
5.6
Cleanliness
4.0
Comfort
4.0
Location
6.0
Services
3.5
Staff
4.5
Cleanliness
3.8
Comfort
4.2
Facilities
4.0
Location
6.1
Overall
4.0
Cleanliness
5.0
Comfort
4.6
Location
5.7
Services
3.6
Staff
4.3

Poor 1.0
Pros: This motel is a dump. First room we were put in, the door did not lock. 2nd room was dirty, looked liked it had not been cleaned - edges of floor had dust and trash built up,bathroom floor, when you stepped on floor with wet feet, turned black from dirt
Cons: Everything. Will not stay there again.
Okay 5.0
Pros: Price is good.
Cons: No hair dryer or iron. Plug broken on microwave. Some beds here are comfy but this time we might as well have been on the floor. Noone would bring us towels after taking them the second day. I asked 3 people.
Poor 1.0
Pros: Nothing.
Cons: There was literally nothing in my room. No lamps. No wall hangings. Only a tv. And a staind blanket on the bed. There was all kinds of noise. I slept in my sleeping bag.
Poor 1.0
Pros: Location from the airport.
Cons: The room was dirty and roach were all over the place.
Okay 4.0
Pros: Hot shower
Cons: Place was infested with roaches, one pillow case looked like it was used to blow nose on. Noise all night long made it hard to sleep
Excellent 10.0
Pros: The price
Cons: Rude staff not clean loud neighbors
Poor 1.0
Pros: Nothing really.
Cons: Room smelled like smoke. Sheets smelled like smoke. Bed cover had cigarette burns. There was no soap. Appliances and furniture were falling apart. Probably the worst motel I have ever stayed in in the US.
Okay 5.0
Pros: Awesome.
Cons: Wifi would not work
Poor 1.0
Pros: Nothing
Cons: Beds were hard they didn't have lamps and our 2 year old sons feet were black from the room floor
Excellent 10.0
Pros: The staff most importantly Carla is the one who keeps me coming back. Her professional attitude, kindness and all around happy personality is the perfect asset to this motel
Cons: The beds
Poor 1.0
Pros: Nothing
Cons: It is infested with roaches, the bedding wasn't clean, the toilet wouldn't flush
Poor 1.0
Cons: The hotel room had cockroaches in it in the sink in the tub... My stay was less than satisfying
Mediocre 3.0
Pros: location
Cons: The room was dirty, the door was open & the beds were unmade, it looked like a crime scene. Reported it to the office and we were taken to a different room. No heat/a/c services and no soap/shampoo in the shower or sink. I was scared to sleep on the sheet
Mediocre 2.0
Pros: Carla at the motel in front of this is the only good thing about this
Cons: The guy at the Royal Inn (in the back) is literally the worst person I've ever met and when I tried to get an early check in and he said that he would charge me an additional night, so I contacted their corporate office and was given an early check-in. When I tried to check in, he gave me the key and I had asked for an additional key, and he took my key back and would not let me check in. He told me to cancel my reservation or go to the motel at the front and check in there. Carla is literally an angel and I'm beyond thankful to have worked with her. She made the only positive impact on an extremely horrible trip.
Mediocre 2.8
Pros: Quiet except for the jets flying over. Did not hear the jets during the night. The air was cold.
Cons: Mold in bathroom, there was hair and stains on the sheets, the comforter had some type of hard crusty substance all over the bottom half, hair in the bathtowels, smelled of smoke even though we got nonsmoking.
Okay 4.8
Pros: The staff was very friendly.
Cons: The room was smelly, had a cracked window in need of repair and the room was dirty and aged. My room key stopped working in the middle of my stay and it wasn't very family friendly.
Royal Inn Knoxville Airport Alcoa - Alcoa
Rated #13
3.8
Mediocre 3.8
Based on 73 reviews
Details
Reviews

Cleanliness
4.2
Comfort
4.4
Location
6.0
Overall
6.0
Services
4.1
Overall 3.6 Mediocre
Based on 88 reviews
Cleanliness
4.2
Comfort
4.4
Location
6.0
Overall
6.0
Services
4.1
Cleanliness
4.9
Comfort
5.0
Location
6.5
Services
4.5
Staff
5.4
Cleanliness
4.1
Comfort
4.3
Location
6.1
Services
4.0
Staff
5.4
Cleanliness
3.9
Comfort
4.3
Location
5.2
Services
3.6
Staff
3.9
Cleanliness
4.0
Comfort
4.2
Location
6.0
Overall
6.0
Services
4.1
Cleanliness
4.2
Comfort
4.7
Location
6.3
Services
4.0
Staff
5.3

Poor 1.0
Pros: There was no breakfast. Did not like the facility. I took a few photos on my phone of the room.
Cons: The sheets could have been on the bed. The tile floors were dirty with human hair. Only one lighting strip on the wall worked. The TV or the control was broken. The TV control had black duct tape on it cause the battery cover was gone. The sink did not drain and was not attended to even after I reported it.
Excellent 10.0
Pros: It is easy to explain. The location is very near TYS and easy to find. The staff went out of their way to provide excellent service.
Cons: I have nothing negative to report.
Poor 1.0
Cons: They had cockroaches running around on the floor on the tub and in the air conditioning, the towels were stained and the shower head didn't spit water out, you could hear the people next to you like they were sitting in the same room with you👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Poor 1.0
Pros: Nothing.
Cons: The room smells smoke
Poor 1.0
Pros: I liked the location
Cons: The room itself was nasty there was dirt and all kinds of stuff all over the floors and the bathtub was nasty and hadn't been cleaned I was afraid to even sleep in that bed cuz it looked like it hadn't even been made barely it has got to be the most dirtiest hotel I ever walked into I was very uncomfortable and it wasn't worth the price I wouldnt pay 5 cents to stay at that place ever again they need to clean badly
Poor 1.0
Pros: Good shower
Cons: Floor was filthy. Towels were dirty. And there were bed bugs. Luckily we saw them before it was too late. So many bed bugs. The front desk was gracious about refunding our money.
Poor 1.0
Pros: The motel has roaches and the shower would not drain instead of the manager giving me another room he sent maintenance and they did nothing with the sitting water
Poor 1.0
Pros: Absolutely nothing.....
Cons: I Left promptly after walking into the room and finding it completely dirty the toilet was dirty the floor was greasy the bed sheets were dirty the bed itself was dirty the chair had blood on the arm and I was denied a refund and charged twice!!!!
Poor 1.0
Pros: location
Cons: the smell in the office was horrible, the place was filthy dirty ,bugs in room. i walked into room looked around and left didn't stay. it was gross and drug users all around police were there when i arrived
Good 6.0
Budget Inn Alcoa - Alcoa
Rated #14
3.6
Mediocre 3.6
Based on 88 reviews
Details
Reviews

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