Knoxville Car Rentals

Cons: Had a reservation for 12:00. When I arrived, they informed me that they would not have any cars until 2:30.

Pros: The person at the counter was nice but not accomodating

Cons: I reserved a car for a price and when I get there, the special was a pick up truck. If I needed a pick up truck, i would just specifically order one. Then I had to pay more for a compact care. The old bait and switch. I was disappointed. I could have gotten the same car with a competitor for less.

Just a headache

Cons: Originally the car was supposed to be 150 total but ended up being 350 for absolute nonsense reasons. I never get insurance on a rental because i have insurance myself. it seems they always charge you for it though. The car was very dirty inside with stains on the front passenger seat and hair in the trunk (likely from an animal).

Smooth ride but last minute gouged price with Thrifty Rental

Pros: I liked the car itself (just not the price that I was charged at the last minute). Pleasant surprise was sirius XM radio which for a long car trip, felt safe and smooth on the road.

Cons: I had a positive experience with the car I was issued, it was safe and clean, and I thought I was getting a good deal. What I didn't realize was that I was gouged with the price by using this service, instead of the manager's special rate I was quoted online, once I was already at the counter picking up, I ended up paying more than twice what I thought due to hidden fees and extra unavoidable upgrades. Instead of driving 30 min out of my way to the car rental places at the airport tog et the best deal, I should've paid the rates for the place around the corner and avoided being gouged. I feel "baited and switched."

Poor service picking up the car but things were resolved by manager

Pros: The rental price was pretty good. The manager really helped after a very bad experience with the front desk clerk who was very unhelpful.

Cons: We arrived in the late evening to pick up a car. I had booked an economy car at a special rate. Then I found out the "special" was at their discretiion and they assigned me a truck. I didn't want a truck and asked to get an economy car but the front desk clerk gave me a hard time and said I had to take the truck, which was absurd. I've never driven a big truck and in a new town would have been dangerous. She finally agreed to call the manager who authorized her to give me a compact car. Thankfully. The manager was reasonable but the clerk on duty was not. Very poor customer service on her part.

Probably won't rent from Thrifty again

Pros: I did end up with a car that ran fine. No problems with the car.

Cons: I had to wait for an hour for a car to be available. They tried to get me to take a more expensive car to avoid the wait. I reserved a Corolla or similar, and I was given a Jeep Renegade. I was charged $25 more than the price quoted online.