Great customer service - just far from convention center
Customer service. Manager who spoke English was incredibly helpful and accommodating. All staff was nice but she went over and beyond to make sure my stay was enjoyable...including making sure a taxi was available, which definitely wasn't always the case. Staff promptly brought anything I needed to the door (e.g. Shaver, shower cap). Staff was friendly and if someone didn't know English, they did their best to find someone who did speak English (or at least understood more than he/she did).
Taxis were VERY difficult to obtain, even if I reserved one or requested that the front desk have one ready. I waited for 10-15 minutes for a car, which was a huge inconvenience when trying to get to a conference.
Super clean, perfect location.
Bed was too firm, but that is normal in Japan. Some reception staff didn't speak English.
Extremely clean, great wifi
Bed was too firm, but that is normal in Japan. Staff could speak better English; only one attendant was fluent and the others were very difficult to communicate with, although they were all exceptionally friendly and accommodating.
With a stay at Sannomiya Terminal Hotel in Kobe (Sannomiya), you'll be within a 10-minute walk of Ikuta Shrine and Onohachiman Shrine. This hotel is 0.6 mi (1 km) from Kobe City Hall and 0.7 mi (1.1 km) from Sannomiya Shrine.
Make yourself at home in one of the 190 guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and bidets. Conveniences include blackout drapes/curtains and in-room massages, and you can also request irons/ironing boards.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless Internet access.
Stop by the hotel's restaurant, La page, for lunch or dinner, or grab snacks at the coffee shop/café. Buffet breakfasts are available daily for a fee.
Business, Other Amenities
Featured amenities include wired Internet access (surcharge), dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Based on 1,396 reviews
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