Sannomiya Terminal Hotel

8.2
Excellent

Based on 1,092 reviews
 
1-2-8-Chome Kumoidori, Kobe 651-0096, Japan
  +81 782 910 001
Sannomiya Terminal Hotel - Kobe, Japan
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+81 782 910 001

Good to know

Value for money 6.0
Distance to city centre 1.2 km
Location rating 9.6
Nearest Airport Osaka Kansai International
Distance to airport 29.3 km

Rooms

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Reviews

Pros

Cons

Traveller rating

35
19
3
0
0

Time of year

Traveller type

Show reviews that mention

+
appeared somewhat in 2 reviews
bad wifi connection in 15 reviews
convenient for airport in 6 reviews
effort to locate in 3 reviews
great hotel in 16 reviews
kobe in 6 reviews
limiting factor in 2 reviews
location was very good in 46 reviews
minutes walk in 11 reviews
need to reconnect in 2 reviews
normal in japan in 2 reviews
sannomiya station in 25 reviews
small bed in 10 reviews
small room in 9 reviews
staff was friendly in 24 reviews
station great in 12 reviews
trains station in 13 reviews
  • Excellent
    Jun 2017
    8.8

    Great customer service - just far from convention center

    Customer service. Manager who spoke English was incredibly helpful and accommodating. All staff was nice but she went over and beyond to make sure my stay was enjoyable...including making sure a taxi was available, which definitely wasn't always the case. Staff promptly brought anything I needed to the door (e.g. Shaver, shower cap). Staff was friendly and if someone didn't know English, they did their best to find someone who did speak English (or at least understood more than he/she did).

    Taxis were VERY difficult to obtain, even if I reserved one or requested that the front desk have one ready. I waited for 10-15 minutes for a car, which was a huge inconvenience when trying to get to a conference.

  • Excellent
    Nov 2015
    9.4

    Super clean, perfect location.

    Bed was too firm, but that is normal in Japan. Some reception staff didn't speak English.

  • Excellent
    Nov 2015
    9.1

    Extremely clean, great wifi

    Bed was too firm, but that is normal in Japan. Staff could speak better English; only one attendant was fluent and the others were very difficult to communicate with, although they were all exceptionally friendly and accommodating.

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About

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.2 Excellent

Based on 1,092 reviews

9.6

Location

8.5

Cleanliness

4.7

Comfort

3.2

WiFi

Things to Know

  • Train station is close
  • Close to public transport

Check in

3:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Photos

Sannomiya Terminal Hotel - Kobe - Building All Photos (5)
Sannomiya Terminal Hotel - Kobe - Bedroom Bedroom (1)
Sannomiya Terminal Hotel - Kobe - Building Building (2)
Sannomiya Terminal Hotel - Kobe - Restaurant Restaurant (2)
All Photos (5)
Restaurant (2)
Bedroom (1)
Building (2)
All Photos (5)

Location

Most Popular Landmarks

  • Nankin-machi 0.9 km
  • Sōraku-en 1.2 km
  • Shin-Kobe Ropeway 1.4 km
  • Meriken Park 1.5 km
  • Kobe Port Tower 1.5 km
  • Hyogo Prefectural Museum of Arts 2.2 km

Kobe Travel Guide

Learn about Kobe on KAYAK

Getting Around

Osaka Kobe 7.1 km
Osaka Itami 24.4 km

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