I wanted to change my itinerary and bring my hotel stay a day forward, from the 21st to the 20th. I offerred to pay the difference in rate if any. Hotel staff told me they cannot do that for me as booking was made via a third party. It was actually made via a fourth party as Kayak outsorced it to getaroom.com. The actual helpline indicated in the booking email (469-675-5368) was possibly run by a fifth party. They were utterly unhelpful with my request to change the booking date by a day, even though I did offer to pay any difference in price. Rigidly cited some sort of policy. I went back to the hotel staff in person and tey also continued to refuse to help. The consequence was that I had to book another hotel for the 20th, did not stay at Le Meridien on the 21st and my money was wasted. I will not be booking via Getaroom ever again and I will be avoiding Le Meridien.
Staff and management extremely helpful, and made the stay a real treat. Whilst the pool area was being renovated, an offer to use a sister hotels facilities was provided without hesitation - really appreciated.
Rooms are a bit tired and need a refresh. Limited light in the room, made reading in the evening near impossible.
Showcasing the eclectic beauty of Sabah Borneo with its superb views of the city, Mount Kinabalu, and the South China Sea, Le Méridien Kota Kinabalu is located at the heart of the city’s vibrant retail and entertainment districts. Pamper yourself at the Solace Spa. Bask in the stunning views of the South China Sea from the outdoor pool. Or explore a myriad of delectable flavours at our four restaurants and bars. Whatever your pleasure, a world of delights awaits. Our 309 sophisticated guest rooms, including 32 suites, boast spectacular views of the city or South China Sea, state-of-the-art technology, serene bedrooms, and sumptuous marble bathrooms—for a stay as stylish as it is comfortable.
Based on 2,192 reviews
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