The Pacific Sutera Hotel

1 Sutera Harbour Boulevard, Kota Kinabalu 88100, Malaysia
+60 8831 8888

Cheapest
rate per night

8.2

Excellent
based on 978 reviews
The Pacific Sutera Hotel - Kota Kinabalu, Malaysia
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
Agoda.com C$ 182
Hotwire C$ 184
KAYAK C$ 195
Agoda.com
Hotwire
KAYAK

Good to know

Value for money 7.5
Distance to city centre 2.1 km
Location rating 8.6
Nearest Airport Kota Kinabalu
Distance to airport 4.1 km

Rooms

Check-in
Check-out

Double Rooms

C$ 276+

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Bed Type
Provider
Nightly base price
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Unknown
C$ 276 per night

Deluxe Rooms

C$ 182+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 182 per night
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Unknown
C$ 184 per night
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Unknown
C$ 195 per night
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Unknown
C$ 216 per night
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Unknown
C$ 232 per night
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Unknown
C$ 247 per night
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Twin bed
C$ 285 per night
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Unknown
C$ 285 per night
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Unknown
C$ 313 per night

Reviews

Pros

Cons

Traveller rating

132
97
21
6
0

Time of year

Traveller type

Show reviews that mention

+
bit old in 111 reviews
buffet breakfast in 76 reviews
close to the airport in 20 reviews
club lounge in 12 reviews
facilities are good in 25 reviews
free drinking in 2 reviews
good hotel in 65 reviews
good location in 49 reviews
great place to stay in 12 reviews
loud music in 10 reviews
lovely setting in 6 reviews
magellan in 9 reviews
private beach in 9 reviews
room is so big in 97 reviews
room service in 37 reviews
sea view in 77 reviews
shuttle bus in 8 reviews
smoking room in 14 reviews
staff were friendly in 127 reviews
swimming pool in 130 reviews
  • Okay
    Oct. 2019
    4.6

    The Sea View which I had booked & almost didn't get.

    No value for money. Mediocre service n not up to par quality of food. General cleanliness sorely lacking.

  • Okay
    Oct. 2019
    5.0

    The Sea View.

    1. Bad Check in Experience. A) Check in experience was well below par for a Club Floor room. Room was not a Club Twin as requested. Was upgraded to a Jr. SUITE without a Twin beds. Had to wait for a Twin room for some time. Stressful check in experience. Booked Sea view. No sea view available had to wait for sea view room to be vacant. B) Service is horrible. Staff not attentive. No managers or supervisors monitoring Staff constantly had to be called for service. C) Food quality & selection is poor. For the price paid :No value for money. Worse Club Cocktail hour ever experienced. D) Lounge full of mosquitoes n staff could do nothing. Bitten all over while drinking bottle of wine. E) Cleanliness of property. The small beach & surrounding waters was dirty. Had rubbish floating in water ect. Pool side Cafe. Staff didn't clear fast enough even though not busy. Pigeons attacked leftovers on plates left uncleared. Huge mess of food bits all over courtesy of the pigeons. Staff not attentive or service oriented. Property needs better maintenance & upkeep.

  • Good
    Oct. 2019
    7.5

    Badminton and workout!

    too many Korean people, noisy

  • Excellent
    Sep. 2019
    10.0

    From Our arrival to departing.. Excellent service throughout! So Happy & especially the Brekky is just amazing!!

    No Comment!!

  • Good
    Sep. 2019
    7.5

    Flight sounds so loud

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About

Overview

Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within a 5-minute drive of Sabah State Mosque. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.2 Excellent

based on 978 reviews

8.3

Cleanliness

8.3

Comfort

8.4

Staff

7.5

Value for money

Check in

2:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled Access
ATM on-site
Business centre
Car rental
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24hr front desk
Night club
Safe
Sauna
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Elevator
Massage
Laundry facilities
Golf
Child pool
Hairdryer
Cable or satellite TV
Babysitting/child services (surcharge)
Free Internet
Pets not allowed
Indoor tennis
Wedding services
Outdoor tennis
Coffee shop

Photos

The Pacific Sutera Hotel - Kota Kinabalu All Photos (85)
The Pacific Sutera Hotel - Kota Kinabalu - Banquet hall Banquets (2)
The Pacific Sutera Hotel - Kota Kinabalu - Bar Bar (2)
The Pacific Sutera Hotel - Kota Kinabalu - Bathroom Bathroom (6)
The Pacific Sutera Hotel - Kota Kinabalu - Beach Beach (1)

Location

Most Popular Landmarks

  • Sutera Harbour 0.5 km
  • Masjid Negeri Sabah 1.2 km
  • Muzium Sabah 1.6 km
  • Pantai Tanjung Aru 2.2 km
  • Centre Point Sabah 2.2 km
  • Pasar Besar Kota Kinabalu 2.8 km

Kota Kinabalu Travel Guide

Learn about Kota Kinabalu on KAYAK

Getting Around

Kota Kinabalu 4.1 km
Labuan 115.8 km

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