Stratosphere Hotel, Casino & Tower, BW Premier Collection

Check in took 40 min, and the line up was crazily long

The room was comfortable. The mattress was quite soft and stable.

Check-in took 40 minutes (I am not exaggerating), and the waiting line was incredibly long. I don't know why the registration desk can't improve their service by increasing the speed.

Price, Customer service, convenience to text hotel for checking out and housekeeping needs

Water was shut off for 2 hours due to emergency, Location in a very unsafe area

Mediocre stay

The pool and drinks

My room was given away at check in and I wasn't offered anything complimentary until I complained not to mention our room didn't get clean or offered any clean towels the whole 4 days we were there

Worse hotel I've stayed at in 20 years

Walking distance to LVCC (25 mins)

The rooms are horrible, kinda like a motel 6. Not clean, and the cleaners don't really clean the room every day - DISGUSTING. The whole hotel smells like a coffee shop in Amsterdam, people smoking pot in the rooms and on the floors. Loud noises in the room - one night I actually had to call security. Second night I had to switch rooms as the noise from the industrial a/c outside was just unbearable. I will not stay at this hotel ever again even if they pay me.

Smokey

Price- the room was less than the resort fee. The bed was comfortable- the room was clean

The hotel smelled of smoke. The room was non smoking and it. Was fine, but as soon as you were in the hall or any other place in the hotel, the smoke from cigarettes was very strong.

Check for non smoking rooms

Bed, view and staff

No choice but to take a smoking room. Hotel didn’t have any non-smoking rooms.

Hidden resort fees!

Were charged an additional hidden resort fee when we arrived, which was extremely misleading bf we would have booked a competitors instead (since it ended up being the same price) had we known....loud guests and they went cheap and didn't get the silent close lids for toilets nor a slow close door, so every time someone closes their door or toilet lid, you can hear it through your room. Very little Ammenities --channels suck, everything was bare bones.

Were charged an additional hidden resort fee when we arrived, which was extremely misleading bf we would have booked a competitors instead (since it ended up being the same price) had we known....loud guests and they went cheap and didn't get the silent close lids for toilets nor a slow close door, so every time someone closes their door or toilet lid, you can hear it through your room. Very little Ammenities --channels suck, everything was bare bones.