Saudade Guest House

The location was very central and easy to get to all places of interest.

Lack of management and communication between staff members. I booked for three nights but had to book under two separate bookings (One under booking.com and one under air bnb). Prior to arrival I messaged the property to let them know it relates to the same booking but no one responded. The first night was booked in a double room and second & third in a larger family sized room. First, we were handed keys to a double room which was currently occupied as there were bags in the room. this could easily have been overcome if the staff came with us to open the door to our room. We returned to the staff member to let them know that the room was Already taken. After some confusion, we were given a set of keys to a different room. The double room given to us was what appeared to be a current or ex staff room. It was very simple and average. We had to check out the second day as was moving to the family room. This was expected as I had booked under two different platforms. So we left our bags with the staff and this was held in the room the staff are sleeping in next to the kitchen. When we returned to check in, we were given another double room as opposed to the family room I had booked. I asked them about this and then they checked us into the family room. We were told later that they had not received the keys back from the previous guest so we had no key to our room. The staff told us they will have a key in 15 minutes. An hour had past and I have not received any updates, so I went to the kitchen to ask them. I spoke to someone different and they said they cannot get the key to the room. They offered us another room but it wasn’t available until the next day. So we stayed in the family room with an unlocked door. The communication was extremely poor and we were left in the dark not knowing what is happening. We also had to deal with a few different staff members so I felt like no one was following up on the matter.