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|"Location Smart Clean Excellent staff"||(in 265 reviews)|
|"Excellent location for West End theatres."||(in 18 reviews)|
|""Friendly staff, room was clean.""||(in 188 reviews)|
|"Worst Hilton hotel ever!"||(in 50 reviews)|
|"Also the air conditioning was a nightmare."||(in 30 reviews)|
|"Dirty and ripped bed base"||(in 57 reviews)|
|room was very small||in 945 reviews|
|staff were friendly||in 652 reviews|
|great location||in 615 reviews|
|good breakfast||in 373 reviews|
|bed was comfortable||in 294 reviews|
|hotel in a great||in 244 reviews|
|air conditioning||in 164 reviews|
|cookie on arrival||in 144 reviews|
|hot water||in 121 reviews|
|shower screen||in 113 reviews|
|bar area||in 35 reviews|
|west end||in 29 reviews|
|covent garden||in 25 reviews|
|view from our room||in 24 reviews|
|holborn tube station||in 20 reviews|
|double tree||in 18 reviews|
|british museum||in 17 reviews|
|bed uncomfortable||in 9 reviews|
Breakfast was famtastic
Couldn’t control the temperature in the room. Hot in the evening
Lacking attention to detail
Lobby was a large, warm, relaxing atmosphere.
Housekeeping lacked attention to detail, first night’s bedding was not clean, toilet and shower in “premium” were falling apart, again, no attention to detail from housekeeping or maintenance. I felt like I was in Mexico, not London!
Excellent time at this hotel! Everyone was very friendly!
Location was convenient
Was cold, old and dirty
I can't believe it is a Hilton. I use this chain a
Location is great. Bed was fine and apples were a nice touch. Gym was okay.
Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful.
Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends.
Met all our needs.
DoubleTree by Hilton London - West End is set in London and is a short walk from Russell Square Tube Station. It is situated a brief walk from Central Saint Giles and British Museum.
There are a variety of amenities on offer to those staying at the hotel, including 24-hour room service, an express check-in and check-out feature and meeting facilities. Staff are available 24/7 and can assist with booking tours and tickets.
All rooms are bright and modern, and have air conditioning. Each includes free tea and coffee making facilities and a private bathroom.
Breakfast is available daily in DoubleTree by Hilton London - West End's relaxed restaurant. In the evening, guests can enjoy a beverage in the in-house bar. A selection of dining options are also found in close proximity to the property.
The hotel is under a 40-minute drive from London Heathrow Airport and Strand is a short stroll away. Guests can also discover Oxford Street.
based on 1,417 reviews
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton London - West End – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton London - West End is located at 92 Southampton Row in Camden, 2.3 km from the centre of London. British Museum is the closest landmark to DoubleTree by Hilton London - West End.
Check-in time is 3:00 PM and check-out time is 11:00 AM at DoubleTree by Hilton London - West End.
Yes, DoubleTree by Hilton London - West End offers free Wi-Fi.
No, DoubleTree by Hilton London - West End does not offer free parking.
No, DoubleTree by Hilton London - West End does not offer free airport shuttle service.
DoubleTree by Hilton London - West End is 12 km from London City.
No, pets are not allowed at DoubleTree by Hilton London - West End.
No, DoubleTree by Hilton London - West End does not have a pool on-site.
DoubleTree by Hilton London - West End has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.