Opulence Central London

The ONLY redeeming thing about the entire place was a kid named "Vin" (I think that was his name) He bent over backwards trying to make our stay as good as it could be. He really belongs at a nicer place where his friendliness and hustle isn't wasted.

Where do I start? First of all, I just ticked off the lowest rating possible for each category on your survey and you calculated my review score as "2.5" what is that about?? This is the WORST hotel we've ever stayed in and we do a LOT of traveling. When we arrived, the front doors were wide open and there was nobody anywhere working in the hotel. There was just a sign that said "I will be back in a while." No security, nothing. We called the number and got voicemail. A guy doing construction on the place called somebody for us after waiting for an hour and then s woman appeared at the reception desk. SHE WAS THERE THE WHOLE TIME. She was nice enough to check us in early, but that doesn't begin to make up for anything in this dump. She put me and my pregnant wife on the top (4th) floor. Oh, did I mention that there's NO ELEVATOR? Just a whole bunch of stairs and a staircase that barely accommodates a suitcase. The room was just gross. A bed that was pretty much on the floor. No other place to sit at all. Not a single chair. The room is so tiny, there's no space for anything but the bed. There was no fitted sheet on the bed and they didn't ever change the sheets, just "made" the bed each day. By made the bed, I mean they just threw the sheet and blanket on the bed somewhat neatly and called it a day. There's also no Air conditioning of any kind and there is some crappy heater thing on the wall that never worked. It was cold. There was also what we think was an electric tea kettle sitting on the floor in the corner with old water in it. The bathroom was also gross and the shower was broken. There was a leak in the hose which killed the water pressure. There was also a vent in the bathroom ceiling which was covered in what looks like years of disgusting dust. Not even sure why it was there. Again no exhaust fan or AC in the room.

Bed and bedding ws cosy:)

Very small room. Wasnt what I expected atall. Bathroom was tiny! Shower water went everywhere! Toilet had some one elses blood or poo in :/ drains were skanky. The room was very dusty. Room was very stuffy and warm. No bar! No restaurant! Good location and lovely bed though.