Baymont by Wyndham Louisville East

Awful experience.

The staff was very friendly and helpful, answered all my questions. Room was clean. Bed was comfortable.

When booking, I was unaware of the $15 pet fee and was not informed of it until check in. I wouldn’t have booked with the hotel if I had known. They dont allow pets on the 2nd or 3rd floor, which I also did not find out until check in, so I had to be moved to a different room on the 1st floor right next to the stairs. The stairs have a door that you have to access with your room key and very loud people were coming in and out of it all night long. I was traveling with a baby and had hope that the loud voices and door slamming multiple times throughout the night (past 3am) wouldn’t wake her up or make my dog bark. The vending machines (3rd floor) were out of order. The door to my room was hard to open, however the room next to me had a door that didn’t seem to have anything to prevent it from being slammed shut 5 or 6 times at 2:45am. I had been driving for 14 hours and just wanted to sleep which I was unable to get due to all the noise surrounding my room. Will not stay here again.

Good enough

Comfortable bed and friendly staff.

Too close to the highway -- very noisy! Room could have been a bit cleaner.