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|"Staff extremely nice and helpful!"||(in 82 reviews)|
|"Extremely friendly and helpful staff"||(in 15 reviews)|
|"Romantic athmosphere, friendly staff, good location"||(in 48 reviews)|
|"The parking had tight access"||(in 3 reviews)|
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The location is close to restraunts and shopping. It is quite a walk from the train station. Take a cab.
The electricity and plumbing are old and don't work well. It was extremely hot and too loud to sleep with the window open. They said we couldn't turn on the air conditioning and didn't offer a fan. We were up all night hearing the people above us. The complimentary breakfast gave us food poisoning.
Fabulous hotel in old town Lucca
Mario the business owner was beyond friendly, efficient and informative. Breakfasts were feasts of hot and cold food well beyond the usual continental breakfast. An elevator was also a welcome surprise in this old palazzo.
Location is ideal for exploring Lucca-close to historic centre, restaurants,etc., but in a quiet street away from noise. Staff are excellent- called different restaurants to arrange for dinner reservations tho I had left it too late- going out of their way to deal with requests. Hotel is charming, breakfast is substantial.
I was in a single room that was for disabled guests and had some features in the bathroom that were inconvenent- no self-contained shower stall-only a tiled area next to the toilet- that made for a wet floor. wheelchair users would appreciate this but i didn't. No towel racks either-maid used the hand rail for the toilet to hang towels. These are minor issues that can be easily rectified.
There was a traditional feel to the room and the staff were always most helpful with any queries. Breakfast in the breakfast room was also very pleasant.
There were a couple of minor points about the room that needed attention - eg some of the parquetry floor was lifting which could catch your feet.
Attentive and very polite staff plus the sensibly long hours for breakfast.The location meant we could reach all parts easily but not have a lot of noise
In an ideal world would have liked larger bathroom and wider single beds
A stay at Palazzo Alexander Hotel places you in the heart of Lucca, within a 10-minute walk of Piazza Napoleone and Guinigi Tower. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
based on 569 reviews
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Most Popular Landmarks
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