Hotel Puerta America

Avenida DE America 41, Madrid, , Spain
+34 917 445 400

Cheapest
rate per night

8.5

Excellent
based on 9,139 reviews
Hotel Puerta America - Madrid, Spain
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
TripAdvisor C$ 121
Agoda.com C$ 144
KAYAK C$ 146
TripAdvisor
Agoda.com
KAYAK

Good to know

Distance to city centre 3.8 km
Location rating 7.1
Nearest Airport Madrid Barajas
Distance to airport 9.8 km

Rooms

Check-in
Check-out

Standard Rooms

C$ 150+

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Bed Type
Provider
Nightly base price
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Unknown
C$ 150 per night
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Unknown
C$ 154 per night
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Unknown
C$ 172 per night
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Unknown
C$ 187 per night

Double Rooms

C$ 163+

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Bed Type
Provider
Nightly base price
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Unknown
C$ 163 per night

Luxury Rooms

C$ 121+

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Bed Type
Provider
Nightly base price
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Unknown
C$ 121 per night
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Unknown
C$ 146 per night
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Unknown
C$ 174 per night
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Unknown
C$ 176 per night
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Unknown
C$ 177 per night
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Unknown
C$ 185 per night

Deluxe Rooms

C$ 144+

Photo
Bed Type
Provider
Nightly base price
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Unknown
C$ 144 per night
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Unknown
C$ 152 per night
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Unknown
C$ 157 per night
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Unknown
C$ 162 per night
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Unknown
C$ 173 per night
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Unknown
C$ 185 per night
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Unknown
C$ 193 per night
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Unknown
C$ 196 per night
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Unknown
C$ 197 per night
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Unknown
C$ 200 per night
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Unknown
C$ 229 per night

Reviews

Pros

Cons

Traveller rating

348
137
49
12
4

Time of year

Traveller type

Show reviews that mention

+
airport and city centre in 81 reviews
best hotel in 165 reviews
bit far in 77 reviews
breakfast was very good in 96 reviews
designs in 164 reviews
far from the city in 121 reviews
floors to see different in 11 reviews
hotel room in 167 reviews
minor issues in 4 reviews
rooftop bar in 67 reviews
shuttle bus in 51 reviews
sinks in bathroom in 3 reviews
staff was very friendly in 139 reviews
star hotel in 16 reviews
value for money in 33 reviews
  • Excellent
    Nov. 2019
    9.6

    Amazing design of our room.

    Prices at the cafeteria were too high.

  • Good
    Nov. 2019
    7.1

    I booked for nights it’s expensive. The ist night me and my friend use the shower and it’s flooding we need to put a lot of water, so went downstairs I talk to the reception about that if they can transfer us to different room, she don’t do anything except send us a lot of towels. The next day same thing I went downstairs again because every time we took a shower water all over we need to put a bunch of towels on the floor towels all soak so the guy said he can transfer us that day so he talk to other receptionist but the lady told me that is fully booked, she said she will give us a call the next day and transfer us the next but never happened. They call me late afternoon before our checkout to us if we want to be transfer to other room like really what’s the point of that going to leave at 3am. Then I called them about the safe box because I can’t use it no battery I keep waiting and waiting finally someone showed up but he don’t bring any battery to replace it and he want us to wait again. I’m so pissed I don’t have time to keep waiting. No choice I need to carry all my important stuffs with me. Man if u charge too much make sure it’s worth it. One more complain omg the key card I hate it how many times I stack in the elevator a lot and takes a long time to open. They keep giving me a new key when I go upstairs it never work so I need to go back downstairs again they change my key more than 6 times it’s a waste of time promise.

    booked for nights it’s expensive. The ist night me and my friend use the shower and it’s flooding we need to put a lot of water, so went downstairs I talk to the reception about that if they can transfer us to different room, she don’t do anything except send us a lot of towels. The next day same thing I went downstairs again because every time we took a shower water all over we need to put a bunch of towels on the floor towels all soak so the guy said he can transfer us that day so he talk to other receptionist but the lady told me that is fully booked, she said she will give us a call the next day and transfer us the next but never happened. They call me late afternoon before our checkout to us if we want to be transfer to other room like really what’s the point of that going to leave at 3am. Then I called them about the safe box because I can’t use it no battery I keep waiting and waiting finally someone showed up but he don’t bring any battery to replace it and he want us to wait again. I’m so pissed I don’t have time to keep waiting. No choice I need to carry all my important stuffs with me. Man if u charge too much make sure it’s worth it. One more complain omg the key card I hate it how many times I stack in the elevator a lot and takes a long time to open. They keep giving me a new key when I go upstairs it never work so I need to go back downstairs again they change my key more than 6 times it’s a waste of time promise.

  • Excellent
    Nov. 2019
    8.8

    The rooms

    The noice of the road and it was btoo far from centrum

  • Excellent
    Nov. 2019
    10.0

    the interior design is extraordinary!

    The gym is not a 5-star facility. For real athletes like my son, it isn‘t sufficient.

  • Okay
    Nov. 2019
    4.6

    Curiously-looking design, cleanliness.

    I’m fine with almost any amount of deposit to be left at the hotels - as long as I’m warned about it in advance. Upon our arrival at the hotel, with 50kg of luggage and after 5 hours of driving, I’m informed that additional 50 eur per night is to be blocked on my credit card as a deposit. Despite my numerous requests to show where exactly this condition is mentioned, both the receptionist lady, and then her manager, Sara, were saying “That’s the hotel policy”, like a broken record. After I said that I wouldn’t allow that, I was proposed to be reimbursed the initial booking amount of about 400 eur (which I was charged with, say, 4 days before arrival), and, quote “You might choose another hotel”. Cool, huh? As a reception manager I’m willing to forfeit the 400 EUR already invoiced fee for a ghost of 50 EUR per day deposit? I fire such people myself in these cases. However, I decided to concur to the request since I was in no mood and had no strength to look for alternative. And a cherry on this cake - I specifically noted, whether bellboys would help us with luggage. Two of them were chilling around at the time, none moved a finger. “You might look for another hotel” - I definitely will next time. Dear management (in case you read the reviews ) - I’m willing to provide the details upon your request.

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About

Overview

The Hotel Puerta Amrica is a space that invites people to dream. A project that has brought together nineteen of the best architect and designer studios in the world and has the luxury of having three Pritzker Prizes, the Nobel of Architecture (Norman Foster, Zaha Hadid and Jean Nouvel). Each of its 12 floors plays with different materials, colours and shapes to create astonishing spaces for the senses, a sensory experience. In essence, a unique hotel, a museum to sleep.

iHotelier/iStay

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.5 Excellent

based on 9,139 reviews

9.0

Vibe

8.1

Breakfast

5.2

WiFi

4.6

Value

Things to Know

  • Nice building
  • Great view
  • Stylish hotel
  • Beautiful architecture

Check in

2:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled Access
Business centre
Car rental
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24hr front desk
Night club
Safe
Storage available
Terrace/Patio
Elevator
Laundry facilities
Express check out
Hairdryer
Coffee shop
Babysitting/child services (surcharge)
Pets not allowed
Long-term parking (surcharge)
Parking (surcharge)
Designated smoking area
Wedding services
Rooftop

FAQs when booking at Hotel Puerta America

Where is Hotel Puerta America located?

Hotel Puerta America is located at Avenida DE America 41 in Chamartin, 3.8 km from the centre of Madrid. Las Ventas is the closest landmark to Hotel Puerta America.

When is check-in time and check-out time at Hotel Puerta America?

Check-in time is 2:00 PM and check-out time is 12:00 PM at Hotel Puerta America.

Does Hotel Puerta America offer free Wi-Fi?

Yes, Hotel Puerta America offers free Wi-Fi.

Does Hotel Puerta America offer free parking?

No, Hotel Puerta America does not offer free parking.

Does Hotel Puerta America offer free airport shuttle service?

No, Hotel Puerta America does not offer free airport shuttle service.

How far is Hotel Puerta America from the airport?

Hotel Puerta America is 9.8 km from Madrid Barajas.

Can you bring pets to Hotel Puerta America?

No, pets are not allowed at Hotel Puerta America.

Does Hotel Puerta America have a pool?

Yes, Hotel Puerta America has a pool on-site.

Photos

Hotel Puerta America - Madrid - Building All Photos (40)
Hotel Puerta America - Madrid - Bar Bar (1)
Hotel Puerta America - Madrid - Bathroom Bathroom (2)
Hotel Puerta America - Madrid - Bedroom Bedroom (9)
Hotel Puerta America - Madrid - Building Building (2)

Location

Most Popular Landmarks

  • Las Ventas 1.2 km
  • Lazaro Galdiano Museum 1.4 km
  • Museo Sorolla 2 km
  • Puerta de Alcala 2.8 km
  • Plaza de Cibeles 3.1 km
  • Parque del Retiro 3.1 km

Madrid Travel Guide

Learn about Madrid on KAYAK

Getting Around

Madrid Barajas 9.8 km
Madrid-Nuevos Ministerios 2 km
Madrid-Recoletos 2.6 km

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