Relais Villa San Martino

The basic building and grounds are lovely - a beautiful pool in a breezy, shady grove. The staff are nice and do their best.

Firstly, the "Deluxe room" should not have been described as "Deluxe". It was small and dark: I've had more spacious rooms in three star hotels, and this is supposed to be five star. We paid to upgrade to the noticeably more expensive next level up, which was at the other end of the scale - very spacious indeed. Secondly, the hotel shows all the signs of poor management with lack of attention to detail, with lots of little things which are individually trivial but add up: a light not working in the room, reception left unmanned, no toilet near the pool, unadventurous menus for a hotel in a region with so much local food culture, and several more. Better managed, the place would justify its price tag. As it is, it doesn't. By the way, booking.com's GPS co-ordinates are correct, but the address gets you to the wrong place on Google Maps. So it's outside the main bit of Martina Franca, not on the edge of it as the address would have you believe.