Hotel San Fernando Plaza

Hotel San Fernando Plaza

8.9
Excellent

Based on 3,523 reviews
 
Cra 42 1-15, Medellín, Colombia
  +57 4444 5353
Hotel San Fernando Plaza - Medellín, Colombia
Check-in
Check-out
Compare vs. KAYAK |
TripAdvisor C$ 103
KAYAK C$ 112
Booking.com C$ 112
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per night
KAYAK
per night
Booking.com
per night

Rooms

Check-in
Check-out

Superior Rooms

C$ 122+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 122 per night
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Unknown
C$ 144 per night

Standard Rooms

C$ 115+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 115 per night
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Unknown
C$ 115 per night
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Unknown
C$ 116 per night
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Unknown
C$ 116 per night
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Unknown
C$ 116 per night
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Unknown
C$ 170 per night

Double Rooms

C$ 103+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 103 per night
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Unknown
C$ 105 per night
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Unknown
C$ 112 per night
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Unknown
C$ 112 per night
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Unknown
C$ 113 per night
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Unknown
C$ 122 per night
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Unknown
C$ 124 per night
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Unknown
C$ 130 per night

Reviews

Traveller rating

93
40
15
5
0

Time of year

Traveller type

Show reviews that mention

+
left lying
great hotel
family members
towels in the pool area
staff at the reception
internet in the room
great location
nice pool
good breakfast
second time
malls and restaurants
complementary water
drapes shut
parque lleras
friendly staff
room and bed
language is spanish
tasty and reasonably priced
  • Excellent
    Jul 2018
    9.7

    Great staff

    Lobby bar. Mr Jaimie expert service. Very attentive and profession. Every evening when we returned we sat and had coffee and cookies. He made us feel at home. Even in pjs we went down to have coffee we him. Mr. Juan Pablo our bell hop was also excellent very observant and wiling to help. The rooms curtains or drapes were run down. Too much day light to sleep. He actually came to room and taped drapes shut. Thank mr. Juan Pablo. Teo members of staff that were very friendly and always willing to help. Front desk were younger employees felt like they were just learning the ropes.

    Toiletries and no hand wash towels for bathing. Also you had to ask for hair conditioner or shampoo wasn’t just daily replaced. Towels did not feel soft to touch or or skin. Definitely needed some fabric softeners or new towels. Mattress a little too did for my liking. Other than that we tried to make it home.

  • Excellent
    Jun 2018
    9.7

    Service was excelent, every person that works there always had an smile in their faces and were more than happy to help You with anything you needed.

  • Excellent
    Sep 2017
    10.0

    Great hotel!

    Breakfast was included every morning which was very convenient. Staff were very friendly and room was perfect. Hotel is close walking distance to malls and restaurants if you feel like leaving the hotel for lunch or dinner. Overall great hotel and would definitely stay there again.

  • Mediocre
    Jan 2017
    4.0

    Mediocre 5 star hotel

    I really liked the services and the attention of a doormen(Fernando restrepo) who made my stayed more pleaceant . He understood customer service better than the front desk manager or staff

    The internet (wifi )only worked in the bathroom so after 3 calles to the front desk and after nobody came to help I had to moved my office to the bathroom and I worked all night sitting on the toilet because it was the only place the wifi worked(afemter speaking to the front desk manager ,36 hrs later they brought a modem to the room and the wifi connection finally worked ) . Both rooms I experienced had smelly courtains ,the toilet on the first room leaked all night and created a large pool in the bathroom .the bath tub was not draining properly in both rooms that I slept during my stayed . The second room I was moved in to ,was directly in front of a major construction project on (la loma de los parra)and the air powered jack hammers began operating at 7:59 am so I never had a chance to fully rest .it was not a great experience and I won't be back to that hotel .

  • Mediocre
    Jan 2016
    2.5

    Chose an other 5* Poblado hotel when you visit Med

    Lobby was pretty and grand

    Towels felt like sandpaper on my skin - and I'm a grown man with rough skin not a dainty lady or child. "Hot" water was lukewarm at best ... A nice hot shower would've been nice at this price. Hotel staff doesn't speak any English Location is away from restaurants or nightlife (though cans are cheap). Better service and nicer properties in the 5* range are Hotel Diez Hoye Charlee

  • Excellent
    Dec 2015
    8.2

    Great hotel

    Stayed for a week with a friend , very nice property, great customer service in an upscale secure location within walking distance to malls, restaurants, secure atm etc. breakfast buffet had very good assortment of food and baked goods. I would say the only draw back was the rather too firm bed.. And we had no pool during our stay as it was being remodeled. Overall a good place and value. Would come back

  • Okay
    Sep 2015
    5.7

    Old

    Big and well located.

    Old rooms, smelly fabric, deficient bathroom.

  • Excellent
    Jul 2015
    10.0

    Stayed at the San Fernando Plaza twice during our vacation in Colombia. Rooms were very nice. After reading some reviews, we were expecting there may be issues with spotty internet, but only experienced it the first time we stayed with the connection not being very strong in our room. Didn't have a problem with the internet everywhere else, but couldn't get a strong signal from in our room. Other family members also staying at the hotel didn't have any problem getting internet in their room, and the second time we stayed, we had perfect connection in our room which was on the opposite side of the hotel from our first room. The breakfast was amazing and we had such great service. Everyone was very nice and helpful, and I didn't feel as though they tried to haggle for tips or anything of that sort. We did have a small mix up with our room not being available despite arriving after the 3 pm check in time, but it was taken care of pretty quickly. Over all no complaints, would definitely return!

  • Mediocre
    Jun 2015
    4.0

    Will not return

    I thought that I would like the location but that was not the case.

    Very poor service from the reception staff and the Internet connection was terrible.

  • Good
    Apr 2015
    7.1

    - Employees are obsessed with getting tips and do not miss out on any opportunity to ask for them. They were even willing to add a tip to which I had not agreed to the room service receipt AFTER I signed it. Very bad style. Thus one star rating.

  • Good
    Apr 2015
    8.0

    Helpful staff and good location

    Fees that could be avoided only if they tell you that those are optional

  • Good
    Dec 2014
    7.4

    Ok hotel

    Location was decent. Hotel was in good shape as far as cleanliness. The breakfast was pretty dang good relative to most hotel breakfast buffets. Receptionist luisa spoke really good English. They gave me late checkout till 3pm! The hotel was a good deal for what I paid.

    My room was not soundproofed at all. Every voice in the hall, phone ringing in other rooms, doors opening and closing, etc, might as well have been happening in my room with me. They did not have the rooms ready when we arrived despite our having arrived at close to 3pm. One of the rooms was not ready till almost 5pm. The Internet disconnects automatically if your device goes to sleep. A minor annoyance but after the 100th time entering the username/password it got to be pretty aggravating.

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About

Overview

The San Fernando Plaza Hotel offers luxurious accommodation with a heated outdoor pool, spa and fitness center in Medellin, in the financial and commercial district of El Poblado. Besides a bar and a restaurant.Rooms at San Fernando Plaza are spacious and include a seating area, high-speed Wi Fi and satellite TV. Some have a large terrace overlooking the city.

iHotelier/iStay

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Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.9 Excellent

Based on 3,523 reviews

9.0

Location

8.3

Breakfast

3.2

WiFi

3.0

Wellness Area

Things to Know

  • Spacious rooms
  • Comfortable beds
  • Friendly service

Check in

3:00 PM

Check out

1:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Fitness centre
Free Wi-Fi
Increased Accessibility
Business centre
Internet
Currency exchange on-site
Laundry service
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Air-Conditioned
24 Hour Front Desk
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Designated smoking area
Storage available
Terrace/Patio
Elevator
ATM on-site
Concierge service
Laundry facilities
No smoking
Hairdryer
Cable or satellite TV
Babysitting/child services (surcharge)
Pets not allowed
Steam room
Wedding services
Rooftop

Location

Most Popular Landmarks

  • Parque Lleras 0.6 km
  • Santa Fe Mall 0.9 km
  • Museo El Castillo 1.6 km
  • Museo de Arte Moderno de Medellín 2.2 km
  • Pueblito Paisa 3.7 km
  • Plaza Mayor Medellín Convenciones y Exposiciones 4.2 km

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