Hotel Pedregal Palace

Front desk staff and management were very profesional and kind. Bell boy was good too.

Staff was wonderful specially the front desk and management. Bell boy was good. My room was not ready when I arrived. Restaurant staff has no idea of what a good service is. There was a fly and the captain was doing nothing only nagging on one waiter in front of everyone and watching tv. It was bad. Bathroom was broken, the toilet was plugged and it took 3 hours to be taken care of. I was taking a shower and water just stopped running. Bed was not confortable. When turning the TV off, there was still a bright line on it, that didn't let you sleep. This hotel hasn't been updated. At the end of the road I requested reservation cancellation and move to another hotel.

Restaurant was great, both in food quality and value. Staff there was beyond excellent. Location of the property was good for us.

Facility is dated and in need of update. Bathroom was clean but somewhat bizarre in layout. Pillows were huge and not practical for sleeping. One light in the room was out which I consider inexcusable. We requested a “do not disturb “ door hanger and were bluntly told “no hay” which means we don’t have that. Explained that other doors we had seen did, and after three attempts at getting one, had one provided.