The Confidante in The Unbound Collection by Hyatt

Reviews

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+

miami beach

partial ocean

resort fee

beach chairs

great beach

pool area

ocean view room

beach access

view room

valet parking

happy hour

friendly staff

great location

kids and adults

staff was great

food was very good

great service

nice room

Excellent

May 2018

10.0

The service was wonderful, the room was clean, roomy, and had a great view. We will certainly stay again given the opportunity to return.
Okay

Apr 2018

5.7

The spot on the beach, the free coffee am, the location not in the centre of Miami nightlife.

I will expect more cleanliness in the kids pool. In all my stay I saw rest of food and hairs floating in the water. Also not all the walet parkings were gently.
Excellent

Mar 2016

9.1

Nice surprise on

Room, Beach pool

No coffee Long wait for breakfast in restaurant Lack of soundproof walls -noisy elevator
Okay

Mar 2016

5.7

Pool and beach are the best part of this hotel.

Rooms facing Collins are loud. Traffic noise is awful.
Excellent

Feb 2016

8.8

Pleasant Vibe!

Staff was upbeat,sincerely friendly at every encounter,made for a pleasant stay!

Short staffed at breakfast,and lunch,no interest in trying dinner,menus bland, quality subpar,kitchen glitches everyday,restaurant is weakest link in the hotel.
Good

Feb 2016

6.8

Crowded and Loud -lots of extra charges

The room was nice and clean. The people were friendly. The pools were nice. The beach was great.

Room: We had requested an ocean view room with a patio. We were not given any options. The room# was 534. It was on the side of the building facing west so our main view was the hotel rooms on the other side. There was just a sliver of ocean view. If I were to go again I would insist on a room facing East and much higher up. Noise: Music from the restaurant was loud and started at 10:00 p.m. and continued until 4:30 in the morning. Extra Charges: There was a $150 charge extra per night which will be allegedly refunded. the parking was $40 per night. The taxes are a killer.So for two nights at a quoted rate of $260 per night, instead of being $520 turned out to be $729.
Excellent

Oct 2015

10.0

Clean, chic, comfortable rooms, lovely pool, friendly staff and convenient location
Excellent

Sep 2015

9.7

Friendly staff

My stay at Thompson was very satisfactory. Everybody smiled and greeted us everywhere without making us uncomfortable or being too friendly. It was a quiet and relaxing stay that I very much anticipated, and I was glad that I chose Thompson for my first visit to Miami Beach!

Some items in the fridge were gone, which I happened to find out while using it to store some food, but it was immediately taken care of as soon as we called the front desk to notify it. All in all, great experience!
Okay

Feb 2015

5.7

Pool unavailable. Lack of understanding of the lux

It was new

The hotel hosted an event at the pool all day Saturday which meant it was closed to hotel guests. Relaxing and drinking poolside was not an option but one we had counted on and paid for. Management should have mentioned the event when our reservations were booked, alerted us at check-in or made an appropriate accommodation. We expected better.

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