Room and location
A day prior to check in date,we stop to inquire about dropping baggage policy and was informed that we had an extra room reserved and Frederick (front desk) contacted Alexia of Kayak trying to cancel wrongly extra room.After their phone conversation,Frederick ASSURED me that the problem had been taken care of. There was another female employee that witness Frederick statement as well as my wife. next day, Saturday May 19, while checking in I was informed that the extra room reservation was NEVER cancelled. From the room I contacted by phone KAYAK representative CATHY whom showed extremely poor customer service,indifferent attitude and verbally aggressive tone. Being this my first Kayak experience I really expected better results from all involved. I expect your reply.
Not up to par
They worked with us to resolve an issue at check-in
There were two big issues at check-in even though we had a confirmation email: they did not have us staying the full amount of time and they did not have our king bed. Wendy at the Libby check-in counter said she could not do anything since they were fully booked. We asked do a manger and she went to talk with him and came back with a miracle, she got us the right room and fixed the departure date. Amazing how a hotel can go from fully booked to rooms available, especially since we had a "club room with a kink bed", hmmmm The hope tel rooms are dated, the varnish is flaky king off the furniture and bathroom fixtures. The food is so-so for a hotel of this class... it was not worth the money.
The hotel looked much nicer online . The room was clean and the location is just alright.
The noise was awful you can hear everything in the hall. I could even hear my neighbors phone ringing a ton. The AC units were extremely loud and the water pressure in the bathroom would drop making a hissing/squeaking noise after use. Another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on at night you could potentially be waking up your partner or anyone else with you. The parking garage underground is tight and super low, my Jeep Wrangler almost didn't make the height clearance. Wasn't impressed one bit by this hotel very over rated.
Located within the heart of Montreal with easy access to metro stations
Generally reliable and affordable
Affordable choice in downtown, and beds are very comfortable. Hotel staff called around for us on Easter Sunday to see which restaurants would be open before sending us out.
Normally I love the hot tub at this Sheraton. Unfortunately during our stay it was out of order, which is a huge bummer. Not that it will make or break a trip, but when you're deciding between a few hotels in the area at the same price point and allowed that to influence your decision a little, it's a letdown. Also, this is 2015 - who charges for WiFi?
Bed was so comfortable. Breakfast was delicious.
That I couldn't stay longer!
The atmosphere in the reception and foyer area and friendliness of staff in dining room
Stay in the heart of Montreal. Our welcoming hotel is ideally situated across the street from the famous Bell Centre and just steps from the Underground City, top dining and shopping on St. Catherine Street. Plus, the bustling business district is mere minutes away. Share magnificent views from the 37th-floor Sheraton Club Lounge, and connect with our computer workstations, located in the lobby. Stay in shape at the Sheraton Fitness center. Rejuvenate afterward in our indoor saltwater pool, whirlpool, and sauna, or with a massage at Studio Pressurat. Relax in our 825 guest rooms and suites, where Sheraton Signature Sleep Experience beds combine with state-of-the-art technology and modern décor. Additionally, Sheraton Club Rooms offer upgraded amenities and access to the Sheraton Club Lounge with city views.
Based on 2,882 reviews
Value for money
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