Southernstar Mysore

I arrived early (around 9.30) and asked what time it would be ok to check-in. I was very tired and feeling unwell. I was told official check-in was 13.00 but I could pay 2000 rupees to check in before this. (I got into bed and was woken within half an hour by housekeeping so I didn't even get my expensive nap!) After checking out I stayed in reception until I had to catch a train and a very large group arrived, again before 13.00. I queried this with reception who then told me that if I had waited until just 11.00 I could have checked in free of charge. If I had been given this information the previous day I would have waited an hour. The hotel refused to give me even a partial refund, saying it wasn't possible after check out, but that If I had asked for a refund before check-out they could have offered me something. Again, it wasn't my responsibility to know to ask this! The staff here need to be trained better about the rules, if there even are set rules. I feel like the hotel has taken advantage of me as a solo female traveller and has allowed special circumstances for a large booking.