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Lovely looking facility, great pool, close to beach, comfortable rooms
Very understaffed - staff that were there were, understandably, a little surly as rushed off their feet. Difficult to converse or be understood in either Spanish or English. Food pretty average.
Pool area nice.
The pictures look a lot nicer than what it was. Bed linen not really tucked under mattress so it moved and no mattress protectors.
-the location, you had a road so you could easily go to the beach during the day. -the pool, great! -the warm, fantastic shower -the helpful boy who carried us luggage and helped us well
-No reception could speak English or have difficulty in helping us. -There was a lot of noise in the breakfast room, luckily we were allowed to sit outside. -No shampoo or new towels. For a good price-quality ratio that is allowed. -it is a busy hotel so you should not come here for peace
The location of the hotel is fantastic and there's a beautiful view of the beach. The outdoor area has two pools, one hot and one cold, and both very large. There are also comfortable couches and sitting areas outside making it the perfect place to relax. There was a lot for breakfast and the stock changed regularly.
The check in was a little confusing. When we entered the room we were followed by staff with an agreement to sign, saying we agree to not bring any external food items inside the hotel, and listed the various costs of things. The room didn't have any information book or anything so we didn't know when breakfast ended, what the number was for reception, whether there was room service or what was on offer. Our card for the room kept randomly not working. The staff were nice but it felt somewhat understaffed at times. We were sitting by the pool bar and one staff member was moving constantly between there, the restaurant, and going up the elevator to rooms. It felt like there needed to be a team, so it took like 15 or 20 minutes for us to get two drinks. While the hotel itself and the staff are great, I think the business would benefit from better policies and management to make work easier for staff and the facilities more inviting for guests.
With a stay at Natal Dunnas Hotel in Natal (Ponta Negra), you'll be within a 5-minute drive of Ponta Negra Beach and Morro do Careca. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
based on 930 reviews
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Most Popular Landmarks
- Estádio Maria Lamas Farache - Frasqueirão 1.2 km
- Artesanato Potiguar Shops 2.2 km
- Estatua dos Reis Magos 5.1 km
- Árvore de Natal do Conjunto Mirassol 5.4 km
- Bosque dos Eucaliptos 6.4 km
- Teatro Riachuelo 8.6 km