Flight was delayed due to crew/co-pilot change over delay and Pearson scheduling issue. Flight didn't leave until 20:05 which was 15 minutes before it was supposed to land in YYZ.
I really enjoyed the delicious food and the delicious breakfast; I also liked the seat—it was very comfortable—and the service was absolutely wonderful. The trip was smooth.
The only good part was what we paid for, we travelled premium economy, good comfort travelling with a baby. Flight with AirCanada was again delayed for more than 4 hours, service level is horrible and they don't care. They deliver the bare minimum for a world class price. If you can avoid canadian air lines, do so, oligopoly does not help them to strive for any service level.
I always enjoy international flights with Air Canada, the organisation the brand the prestige. It’s great… Lots of flexibility Text calls around gate and luggage including my connection kept me informed; Sarah the flight attendant on our flight was amazing with just the right amount of professionalism and spiciness which made sure the rude or unresponsive passengers were kept in line while making sure providing five star customer service she was amazing. No improvements assessed on my side.
In flight entertainment from screens on seat back had been disabled. The pilot initially let us know what the time frame was for us to take off but after that initial schedule obviously went way over the time he said, no further updates
The service was really good the crew also very good , the comfort excellent!
The crew, comfort, and food were good but the flight was an hours late to take off.
I would highly recommend Air candidate to anyone that wants to fly and enjoy the experience. The crew is friendly. The seating was comfortable all the amenities you would want were available.
Air Canada did not provide a reservation number for the code share flights with GOL that made it impossible for me to find my three flights with them, reserve flights, make changes, etc. Air Canada was unresponsive to multiple contacts from the concierge at the best hotel in Rio who said the Air Canada line in Brazil was never answered; multiple calls from me over a five-day period to the Brazil and US / Canada numbers were never answered. Also unanswered were Tweet and IM, which were recommended by the Air Canada app and online as a way to reach customer service. I was unable to reserve a seat and confirm a special meal - not life or death but expected and customary interactions with an airline. Air Canada offers an easy way to designate food preference but doesn't include vegan in the choices. Somehow, on the Sao Paolo-Toronto flight, I had food with tofu and soy protein; the flight down was pasta with cheese - not optimal. I give GOL credit (code share partner) for the tofu and soy.
I was upgraded to business so enjoyed it very much :)
