Cascadas Family Resort

Lots of pools close to the beach very nice room

The balcony was tiny

Loved everything else about it its a beautiful resort

Its a bit far from the centre

The property is beautiful and well detailed. It has all you need in the complex.

The staff wore the biggest turn off in the property. We had a man try kick our door in at 4am whilst we wore sleeping and it took security over 30 minutes to get to our room and then the lady at reception laughed at us and basically tried to make it out as if we wore lying about it, wouldn’t answer the phone after we called 2/3 times and it took atleast 6 phone calls to get someone to our room. Then hesitated on giving us another room and gave out to us because she had to wake her manager up from his sleep (we wore woken by a crazy man kicking our door in, we would have preferred been woken to a phone call!)

The resort was beautifully landscaped with a lot of thought into having serene areas to relax and lots of pools. Children were particularly well catered for. There were lots of splash and shallow pools and pools with slides for them. There were excellent playgrounds too. We particularly liked the "eco park" which was a natural adventure playground in a wooded area with lots to do. The location was a 10 minute stroll to the beach and 5 minute stroll from Active Aquapark (we recommend booking online for the best discounts). We recommend visiting the old town at Nessebar (we took the boat there and the bus back - the boat is a lovely way to cross and sea the coast and a pleasure in itself; the bus is much cheaper and stops closer to the resort).

The apartment blocks were a little too close together which meant you felt a little closed in and it blocked the evening sun (very disappointed that the swimming pool/sunlounger area by us was in the shade by 4.30pm; there were few sun loungers in the few spots that did get evening sun - a design flaw). Whilst there were no smoking signs, unfortunately many people disregarded them. Our apartment also smelt of tobacco, particularly in the cupboards. There were no washing up liquid or cloths provided. The washing machine was right next to the toilet which was a design flaw (crammed in; no room). The animators attending children's activities did not speak much English and did not seem to make much effort compared to other resorts we have stayed at, which was a slight shame. They did not always turn up to advertised activities. The area surrounding the resort and walk to the beach felt run down and was not the most pleasant walk. We regretted going half board. You were only allowed to dine at the buffet restaurant, which was a shame (at other resorts we have stayed at you could normally choose to book once or twice at other restaurants). The food was fine, but the selection was fairly limited (others were complaining about this - it would be difficult for vegetarians or those who are on a limited diet or are quite fussy eaters). We mostly enjoyed it, but it was a little samey after a few days. There were supposed to be themes but aside from seafood night, there was little evidence of the theme. The breakfast was ok and we were happy on the days there were pancakes and bacon; but that was not every day.