Bienville House

Bad experience

The hotel was old which isn't always a bad thing. Our door to our room fell off the hinges and we literally had to sleep with our door opened and unlocked. :( we called downstairs and no one answered. Very dissatisfied

Just not comfy and dated. Front desk clerk did not make me happy with how she handled the door situation. She asked me "What do you want me to do?" I don't feel I should ask. I didn't have privacy in a room with females. You think they would bend over backwards to satisfy us. Not the case. Very disappointing.

Ants in Bed

Location and over-priced hotel in the Quarter. I was here for my 60th birthday. I chose this hotel because I had been here before and had a great experience. Hotel allowed me to change rooms after the ants were reported twice and after my patience had run out.

Ant problem in one of three rooms reserved for my 60th birthday. Since I have been here before the system is the following: they give you a really crappy room (interior dungeon room with no windows or a small, crappy and smelly room) you inform the front desk that you are not happy, they respond by saying they cannot do anything until the next day even though the hotel seemed to be fairly empty and it was at check-in time and finally you are allowed to move yourself the following day. The rates are all over the place, they change on a day to day basis. I reserved one of the rooms at full price because I wanted to make sure my birthday accommodations were great and I received a very disappointing, smelly, cramped room with a tiny bathroom. Unhelpful front desk. Overall a sad experience.

This hotel is located in the New Orleans French Quarter and within walking distance of all the tourist hot spots - Brennan's, Cafe DuMonde, Jackson Square, and much more.

This was our third visit to this hotel. We've always had rooms with ample space, but this "deluxe King" was anything but deluxe. Our room had a nice king size bed with some walking/movement space on the sides - I'd guess about 3 feet on right between bed & desk, 4 feet at foot to bathroom, and about 7-8 feet to closet on left. It was not uncomfortable, but what I would rather see referred to as an "efficiency King". I'm guessing the 300 sq ft included the closet and small bathroom. Who stays in their room, though!

Very good location close to Bourbon St. but still quiet enough for a good nights sleep. Beautiful pool area.

9.95 for internet is just wrong. In addition the payment process didnt work so we couldn't actually use the internet. Ofcourse the person at the front desk had no way to fix this as the service is not actually run by the hotel. The service provider had a support number which is closed during the weekend. Seriously. Paid-by-customer internet at a hotel is the biggest blunder made in the hotel indus

Very nice environment, friendly staff, rooms with nice traditional New Orleans ambience, convenient location to everything in the French Quarter.

Not enough space to put things in the bathroom. Counter is too small.