Cons (-) We really loved this hotel. Staff great and super friendly. So convenient to everything we wanted to do. Room waa really clean and bed was super comfy. I will definitely stay again.
3 stars
Hilton Garden Inn New York/Manhattan-Chelsea
Photos of Hilton Garden Inn New York/Manhattan-Chelsea
Overview
Set within minutes from Madison Square Garden, Hilton Garden Inn New York/Manhattan-Chelsea is a modern hotel that provides contemporary accommodation for guests. The hotel features 169 non-smoking guestrooms arranged over 22 floors. Standard room features include complimentary Wi-Fi, tea/coffee making facilities, and mini-refrigerators. Upgraded rooms come with added living space and scenic city views.
Dining options at the hotel range from cooked-to-order breakfast items prepared at The Garden Grille® (the hotel’s full-service restaurant) to light bites and beverages offered at the 24-hour Pavilion pantry. Guests can also opt to dine in the comfort of their room, using the hotel’s in-room service. As a bonus, Hilton Garden Inn is located to several nearby restaurants, including Morimoto, BLT Prime, Grand Central Oyster Bar, and Vong.
The hotel provides a complimentary fitness center for guests as well as a concierge desk. Other services and amenities include safety deposit boxes, luggage hold, and an on-site convenience store. Visiting families can request for playpens and high chairs, while business travelers can take advantage of the business center to send emails, send and receive faxes, make copies, print documents and more.
Nestled in Midtown New York, the hotel’s location puts it within minutes of several of the city’s attractions. It’s within a 10-minute walk from the Empire State Building and 20 minutes from Time Square. It’s also conveniently located within a 20-minute drive to LaGuardia and JFK airports, making it a suitable pick for business travelers and tourists.
Latest deals for Hilton Garden Inn New York/Manhattan-Chelsea
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Hilton Garden Inn New York/Manhattan-Chelsea
- Fitness centre
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- ATM on-site
- Business centre
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Microwave
- Snack bar
- Restaurant
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Hypoallergenic pillow
- No smoking
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
General
- Telephone
- Privacy curtain
- Storage available
Laundry
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
Bathroom
- Hairdryer
Bedroom
- Feather pillow
Fitness
- Fitness centre
Reviews of Hilton Garden Inn New York/Manhattan-Chelsea
7.6
Good
3079 verified ratings
Wonderful
1168
Very good
841
Good
487
Okay
258
Fair
131
Mediocre
70
Poor
124
Summary of reviews
Guests say
Guests appreciated the hotel's great location, close to attractions and public transport. However, many expressed dissatisfaction with the service, citing rude staff and issues with reservations. Cleanliness was also a concern, with reports of unclean rooms and inadequate supplies. Overall, while the location is a strong point, improvements in service and cleanliness are needed.AI-generated from customer reviews
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7.6 out of 10
160 reviews
8 out of 10
7 reviews
All reviews
Pros (+) The hotel is in a great location, near Midtown sights and subways, but on a relatively quiet side street. Hotel staff was accommodating and placed to baby Pack-and-plays in our room before we arrived for our two young children. Plenty of very good food and dining options nearby. We'd stay here again for sure. The room was clean and comfortable.
Cons (-) The bar is not open on weekends and the room was relatively small. That said, it's NY and at this price palatial we did not expect. Putting coffee in the lobby would be a nice amenity.
Cons (-) Arrived a couple hours after check in and discovered that our room had been given away.We had booked a room with 2 Queen beds (there were three adults) and they put us in a room with 1 king and a roll away. Roll away bed was very uncomfortable. The room they stuck us in was right above the entry, so very noisy.
Cons (-) wifi did not work in my room - weak intermittent signal
Pros (+) The location on 28th Street is very central and convenient.
Cons (-) One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Pros (+) Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special.
Cons (-) They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Pros (+) Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs.
Cons (-) Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
Location
121 West 28th Street, New York, NY 10001-6102
What's nearby
- Koreatown340 m
- Madison Square Garden0.4 km
- Empire State Building0.5 km
- Times Square1.5 km
- Broadway1.7 km
- Rockefeller Center1.7 km
- Theatre District1.8 km
- United Nations Headquarters2 km
- Museum of Modern Art2 km
- New York City Center2.2 km
- Midtown Center2.2 km
- Tiffany & Co.2.3 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn New York/Manhattan-Chelsea
Low season | January |
|---|---|
High season | October |
Average price (weeknight) | C$ 296 |
Average price (weekend night) | C$ 324 |
When to book a room at Hilton Garden Inn New York/Manhattan-Chelsea
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.3 |
|---|---|
Distance to downtown | 1.2 km |
Nearest Airport | New York LaGuardia |
Distance to airport | 10.5 km |
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