Park Lane Hotel

Park Lane Hotel

7.6
Good

Based on 8,617 reviews
 
36 Central Park South, New York, NY 10019, United States
  +1 212 371 4000
Park Lane Hotel - New York, NY, United States
Check-in
Check-out
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Cancelon C$ 123
Cancelon C$ 123
TripAdvisor C$ 198
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Rooms

Check-in
Check-out

Executive Rooms

C$ 123+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 123 per night
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Unknown
C$ 123 per night
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Unknown
C$ 198 per night
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Unknown
C$ 218 per night
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Unknown
C$ 228 per night
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Queen bed
C$ 255 per night
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Queen bed
C$ 255 per night
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Unknown
C$ 259 per night
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Unknown
C$ 263 per night
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Unknown
C$ 263 per night
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Unknown
C$ 263 per night
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Queen bed
C$ 264 per night
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Queen bed
C$ 267 per night
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Queen bed
C$ 267 per night
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Queen bed
C$ 269 per night
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Queen bed
C$ 269 per night
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Queen bed
C$ 293 per night
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Queen bed
C$ 293 per night
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Unknown
C$ 293 per night
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Unknown
C$ 296 per night
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Unknown
C$ 300 per night
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Unknown
C$ 300 per night
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Unknown
C$ 320 per night
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Unknown
C$ 323 per night
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Double bed
C$ 334 per night
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Double bed
C$ 373 per night
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Unknown
C$ 375 per night
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Unknown
C$ 382 per night
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Unknown
C$ 407 per night
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King bed
C$ 554 per night
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King bed
C$ 563 per night
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Unknown
C$ 600 per night

Premier Rooms

C$ 216+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 216 per night
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Unknown
C$ 315 per night
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Unknown
C$ 358 per night
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Unknown
C$ 372 per night
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Unknown
C$ 396 per night
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Queen bed
C$ 402 per night
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Unknown
C$ 413 per night
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Unknown
C$ 417 per night
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Queen bed
C$ 418 per night
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Queen bed
C$ 423 per night
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Unknown
C$ 523 per night
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Unknown
C$ 561 per night

Double Rooms

C$ 192+

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Bed Type
Provider
Nightly Base Price
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Queen bed
C$ 192 per night
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Queen bed
C$ 230 per night
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Unknown
C$ 230 per night
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Double bed
C$ 263 per night

Premium Rooms

C$ 282+

Photo
Bed Type
Provider
Nightly Base Price
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Unknown
C$ 282 per night

Standard Rooms

C$ 217+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 217 per night

Reviews

Pros

Cons

Traveller rating

400
277
165
45
5

Time of year

Traveller type

Show reviews that mention

+
central park
happy hour
new york
park view
resort fee
room view
great location
tea or coffee
drinks and snacks
spacious rooms
staff was friendly
great room
coffee shop
hot water
old hotel
comfortable bed
hidden charges
  • Good
    Sep 2018
    8.0

    Ice and coffee all extra. And there is an unavoidable facility fee.

  • Excellent
    Jun 2018
    9.1

    Fabulous location

    The hotel is very well-located. It's close to Rockefeller Plaza, Times Square, Grand Central Station, MOMA and Central Park. All these are a short walk away. Saks 5th Avenue and Rockefeller Plaza are across the road, the Apple Store and Bloomingdales are also close. It's not quite so well-located for the Guggenheim and the Frick Galleries. There is a much longer walk to these places, but if you don't mind taking a taxi or an Uber, it's fine. The main public spaces have their original 1920s decoration and are lovely! We got a great value deal, which made the hotel a steal!

    The bathroom in our standard room was tiny. Literally not enough room to swing a cat. Not good enough for a hotel of this quality. The main bedroom was easily large enough to make the bathroom bigger. It's possibly the smallest bathroom I've ever had in any hotel. I'm not sure it's possible to make it any smaller and still be functional. Decoration of the corridors and rooms is not up to the standard of the entrance lobby, and the bars. It's not bad, it's just pretty characterless by comparison not only with the rest of the hotel, but also of comparable hotels. It's tasteful, well-maintained and spotlessly clean, but just very... characterless... There is no free wifi! I was amazed at this. This is one thing that you expect at every hotel, even cheap ones. Trying to charge $15 for it is a rip-off. Unfortunately, the room was noisy. You expect traffic noise in New York, and you get used to it. You don't expect constant plant noise from the Kitchen. If we had spent longer in the room, this may have been a real problem for us. The staff are great. the hotel is well-staffed and they are all professional, courteous and attentive. Based on our short stay, I would definitely recommend the Lotte Palace.

  • Excellent
    Sep 2017
    9.1

    Lovely hotel and stay. Bathrooms are dated.

    Lovely room- 41st floor great view even though we had a had a southeast facing room. Courteous service.

    Not sure what the resort fee 35/pp goes towards. Not really a resort- but u have to pay it. Not included in the Expedia price. Had I known- prob could have had a better hotel. also-overwhelming horse poop smell right across the way. Not their fault-but it's there.

  • Mediocre
    Aug 2017
    4.0

    Run down room was no where near as nice as website photos.

    Location is absolutely excellent.

    The room was small and dingy/run down - but clean. the a/c/heat did not respond well to temp changes. It reminded me of an old unrenovated best western. certainly NOT what the luxurious photos in the website lead one to believe.

  • Okay
    Mar 2017
    5.4

    Location is great but the customer service was not

    The location of the hotel is perfect, On the edge of Central Park minutes from 5th avenue shopping. There are some restaurants nearby too. If you are interested in doing something touristy the horse and carriage rides are right outside.

    Where to begin. I was only there for one night and it was extremely expensive. On top of that they charged me a $35.00 "facilities fee" which was for WiFi, cocktail happy hour, and other amenities. I used the WiFi which worked fine but the cocktail happy hour was a disaster, very disorganized and the staff wasn't super pleasant. I wish I had the choice of adding on these extras. Also, upon check-in the key machine was not working so I was not authorized a room key. Each time I needed to go into my room I had to ask someone; one time I was waiting in the hallway for 30 minutes until someone showed up. It could've been a better experience.

  • Excellent
    Jan 2017
    9.4

    My Stay,

    The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice.

    The bathroom could be cleaner. There were chipped tiles and the faucet was lose.

  • Okay
    Jan 2017
    6.0

    Great location but the rooms really need an update

    The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request.

    The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.

  • Mediocre
    Jan 2016
    4.0

    Room

    Large

    Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room

  • Excellent
    Aug 2015
    8.2

    Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again.

    There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!

  • Excellent
    Apr 2015
    10.0

    The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything

    You see and hear everything in NY. Its a life experience !

  • Excellent
    Jan 2015
    8.5

    Bed

    The bed was certainly comfortable. Probably the best part of the room.

    A coffee maker would be nice to have.

  • Good
    Dec 2014
    7.4

    The location is amazing and the staff generally helpful.

    Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.

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About

Overview

With a stay at Park Lane Hotel, you'll be centrally located in New York, steps from Central Park and 6 minutes by foot from Barney's. Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms.

Hotels.com

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

7.6 Good

Based on 8,617 reviews

9.7

Location

7.6

WiFi

3.6

Cleanliness

2.7

Vibe

Things to Know

  • Great view

Check in

4:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
Increased Accessibility
Business centre
Internet
Concierge service
Laundry service
Meeting/Banquet facilities
No smoking
Restaurant
Bar/Lounge
Air-Conditioned
24 Hour Front Desk
Safe
Storage available
Elevator
ATM on-site
Laundry facilities
Room service
Hairdryer
Coffee shop
Wedding services

Location

Most Popular Landmarks

  • Museum of Modern Art 0.5 km
  • St. Patrick's Cathedral 0.7 km
  • Rockefeller Center 0.7 km
  • Broadway 0.9 km
  • Frick Collection 1 km
  • Times Square 1.1 km

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