location - it is in the heart of Palo Alto & easy access to CalTrains, walking, downtown. Liked the Wine night and breakfast bar and fruit all day long. Coffee is very good and I am picky.
The room are quite small but quite clean. Would stay there again.
Very well located in DT Palo Alto. Like a boutique Euro inn.
Shower water temp could not be adjusted to a cooler temp - it was a hot day and I wanted a cool shower. No on-site parking. There is a city lot next door but limited to 2 hour stays.
I found the staff to be incredibly kind and helpful. I was also highly impressed by their breakfast offerings - Odwalla juice, lots of pastries, hard boiled eggs, bagels, deli meat and cheese, hot cereal, coffee, and espresso.
Parking at 5pm on a friday afternoon was beyond frustrating. I circled for 30 min. to get a spot 3 blocks away. I actually moved my car at 11pm to a spot in the public lot next to the hotel. Our TV also did not work in our room.
More a student sleepover than a three Star hotel. The bathroom even has no doors no privacy at all. Ridicoulous.
I loved the European ambiance! The room was clean and very delightful. My niece enjoyed writing on the dry erase wall! I will definitely stay there on my next visit to Stanford University.
Staff is super nice and helpful
Rooms are kind of small
great location, very clean, welcoming and friendly staff, good breakfast
size of the room, a bit too cramped.
No parking, accidental charges on bank card
Room was very clean and staff were nice
The breakfast was perfect and high quality items. Very modern and clean style.
Size of the room...very tiny! Hardly any room to walk around bed, especially with another person sharing the room. I also prefer more pro in the bathroom; would have rather had a real door and solid, not transparent, wall, and minimal counter space.
The regular rooms are smaller - upgrade to the deluxe! It was a game changer! Complimentary breakfast was great! Lots of options...The location is also PERFECT! Right in the heart of Palo Alto.
Location and complimentary breakfast.
Room is very small. Light is too dim for reading.
Hotel Keen is a 42 room fully renovated and refurbished boutique hotel in downtown Palo Alto. It is ideally situated on High Street between University and Lytton, steps from Stanford University and the Stanford Shopping Center and minutes away from leaders in the financial, legal and technology sectors. Designed by Orlando Diaz-Azcuy, the hotel boasts style and innovative uses of space coupled with exceptional service and overall comfort. Refitted with a completely new infrastructure, the air conditioned, 100 percent non smoking Keen Hotel offers its guests queen sized beds with Down Etc. bedding. Guests can request alternate pillows (including down alternative) from our Pillow Butler. Built in white boards, iHome docking stations, high definition television and complimentary HBO, cordless speakerphones with voicemail, wireless and wired internet, complimentary newspaper, grab and go breakfast, and personalized wake up calls are just some of the service touches in place. Our eager staff will fill in the blanks and connect the dots to ensure that your entire stay is both enjoyable and memorable.
Based on 341 reviews
Policies vary by room type and provider.