The room was clean when I arrive. I’ve stayed 5 nights. No room cleaning unless you ask for it. I asked for house keeping on day 3, nobody showed up.
3 stars
Sheraton Palo Alto Hotel
Photos of Sheraton Palo Alto Hotel
Overview
The Palo Alto Hotels Sheraton Palo Alto Hotel is located only five minutes away from the Palo Alto Caltrain station and offers 346 spacious guestrooms. Mineta San Jose International Airport is only 14 miles away with SFO International Airport 17 miles away. All rooms are non-smoking and offer air-conditioned accommodations.
The guest rooms range from offering two double beds to one king and sofa beds for extra guests. Every guest has access to a mini-refrigerator, hair dryer, iron and ironing board, and a lighted makeup mirror. The beds feature comfortable pillowtop mattresses and a coffee maker along with free bottled water. There are alarm clocks, in-room safes, desks for work, and room service. Free wired and wireless Internet is included as is a television with cable channels.
The Sheraton Palo Alto Hotel has on-site dining ranging from three breakfast options to scenic dining near the water at the Poolside Grill. There are several other dining options nearby such as the Asian Tamarine Restaurant, Greek food from Evvia, or American cuisine at Joanie’s Café. Pizza, Italian, and other dining choices are also only steps away from this hotel.
Sheraton offers a fitness center with cardio equipment and free weights. There is also a swimming pool available. SoulCycle is also less than a mile away from the hotel. Nearby attractions to enjoy include the Rodin Sculpture Garden, Stanford Shopping Center and Stanford Stadium. There are bike rentals and jogging and hiking trails only steps away from the luxurious hotel. There are also family activities only a mile or two away at the Guild Theatre and Rinconada Park.
Latest deals for Sheraton Palo Alto Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Sheraton Palo Alto Hotel
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Flat-screen TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- No smoking
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
- Kitchenette
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Private bathroom
- Walk-in shower
General
- Garden view
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Storage available
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- EV charging station
- Parking
- Private parking
Outdoor
- Terrace/Patio
- Balcony
- Garden
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Things to do
- Gift shop
- Hiking
- Bicycle rental
Pool
- Pool bar
- Heated pool
- Outdoor pool
Workspace
- Fax/photocopying
- Desk
Health and safety
- Safe
Family friendly
- Cribs available
Fitness
- Fitness centre
Reviews of Sheraton Palo Alto Hotel
8.2
Very good
822 verified ratings
Wonderful
392
Very good
144
Good
132
Okay
53
Fair
52
Mediocre
16
Poor
33
Summary of reviews
Guests say
Guests generally appreciated the hotel's location, cleanliness, and bed comfort, particularly highlighting the spacious and well-designed rooms. However, many were disappointed with the service, particularly during busy times, and considered the hotel overpriced for the value received. Common complaints included issues with bathrooms, including the need for remodeling and low water pressure. Guests also noted disruptions caused by construction and noise from outside.AI-generated from customer reviews
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Score by provider
8.2 out of 10
524 reviews
8.8 out of 10
23 reviews
8.9 out of 10
2 reviews
8.2 out of 10
9 reviews
All reviews
Pros (+) Great location, very close to Stanford
Cons (-) They were under construction.
Pros (+) The general tranquil environment of the central courtyard
Pros (+) Room design detailing was fantastic. Very high quality room!
Cons (-) Key didn't work, and it took staff 30 minutes to meet us at our door.
Cons (-) Parking charge.
Pros (+) Thank you for the free Wi-Fi since I was only staying one night. That helped me prepare for my interview day in Palo Alto. I also appreciated being on the top floor so it was quiet and easy to fall asleep. Thanks to the check-out staff for the complimentary bottled water; it helped me arrive at my interview alert and with a clear voice.
Pros (+) all was wonderful.
Pros (+) We liked : Vicinity to the University, the clean room, the prompt service when we asked for an additional towel.
Cons (-) We didn't liked the breakfast at the hotel. The coffee was "cold" at every refill. The menu "a la carte" was poor and way too expensive!
Pros (+) The surrounding and pool were amazing. Shower in the room was the best after a long night.
Cons (-) Do not get room service, food was burnt and not good and extremely expensive.
Location
625 El Camino Real, Palo Alto, CA 94301
What's nearby
- Arboretum Grove236 m
- Nature Gallery292 m
- Stanford Theatre0.5 km
- Museum of American Heritage0.7 km
- Stanford Mausoleum0.7 km
- Stanford Stadium0.7 km
- Stanford Shopping Center0.7 km
- HP Garage0.8 km
- Cantor Arts Center1 km
- Lathrop House1.1 km
- Elizabeth Gamble Garden Center1.4 km
- Hoover Tower1.5 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Palo Alto Hotel
Low season | May |
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High season | March |
Average price (weeknight) | C$ 1,022 |
Average price (weekend night) | C$ 305 |
When to book a room at Sheraton Palo Alto Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Palo AltoGood to know
Value for money | 7.8 |
|---|---|
Distance to downtown | 1.8 km |
Nearest Airport | San Jose |
Distance to airport | 22.5 km |