Sundial Lodge, Park City - Canyons Village

Sundial Lodge, Park City - Canyons Village

8.4
Excellent

Based on 422 reviews
 
4000 Canyons Resort Drive, Park City, UT 84098, United States
  +1 435 649 5400
Sundial Lodge, Park City - Canyons Village - Park City, UT, United States
Check-in
Check-out
Compare vs. KAYAK |
KAYAK C$ 198
KAYAK C$ 206
Booking.com C$ 206
KAYAK
per night
KAYAK
per night
Booking.com
per night

Rooms

Check-in
Check-out

Standard Rooms

C$ 206+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
Unknown
C$ 1016 per night
IMAGE
Unknown
C$ 206 per night
IMAGE
Unknown
C$ 331 per night
IMAGE
Unknown
C$ 408 per night
IMAGE
Unknown
C$ 465 per night

King Rooms

C$ 269+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
King bed
C$ 1317 per night
IMAGE
Queen bed
C$ 269 per night
IMAGE
Queen bed
C$ 476 per night

Queen Rooms

C$ 588+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
Queen bed
C$ 588 per night
IMAGE
Queen bed
C$ 850 per night

Deluxe Rooms

C$ 569+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
Unknown
C$ 569 per night

Reviews

Pros

Traveller rating

31
28
8
1
2

Time of year

Traveller type

Show reviews that mention

+
ski valet
authorization
boom box
erase
clean your room
great pool
laundry and kitchen
extra toilet paper
bit cramped
resort fees
cleaning needed
hot tub
great location
emailed a receipt
favorite spot
exactly like the pictures
multiple times
excellent staff
horrible customer service
great service
  • Excellent
    Jan 2018
    10.0

    Favorite spot

    Great location

    No daily room cleaning

  • Good
    Mar 2014
    6.6

    Comfortable and well-equipped room, reasonable price for room on Kayak. Good maid service, responsive maintenance, comfortable bed, excellent centralized ski-in, ski-out location at Canyons Resort. Has ski check room with responsive staff. Covered parking garage at no charge.

    Front Desk staff and Check-in was absolutely horrible. Couldn't find my reservation, so sent me to other management company which didn't have my reservation, then back to the "Vail Resorts" desk. Note there were only six reservations on my check-in day....my name was clearly on the list. Front desk then tells me my reservation was "coded wrong"....well I didn't code it and don't have any control over that.. Then I was told I had to pay $20 a day resort fees which I had already paid in advance and were on the Kayak receipt. Fortunately I had my receipt with me or I would have been charged twice. Next my credit card provided for incidentals was charged an "authorization amount" of $1197 - with no explanation for the charges. I inquired with Manager - after 2 days Kristen responds it is a "security deposit" (room was prepaid through Kayak). I ask for a breakdown of the authorization amount twice via email but am ignored. I never could get this resolved, and even at check out they would not provide me a receipt , but promised that they would email it that day ---they never emailed a receipt. Finally the authorization charges were eliminated, after check out. In summary...although I requested the breakdown of authorization charges from the front desk multiple times and approached the Manager personally, I never received a receipt and never received a breakdown of the authorization charges from the manager or anyone. Overall front desk is horribly disorganized, some of the front desk staff are totally unconcerned with customer service, they attempted to charge resort fees twice and Manager Kristen never provided break down of authorization charges placed on credit card. I would not make reservations through Kayak for Sundial Lodge again due to the problems encountered and unresponsiveness of the Sundial front desk and management. There are several other excellent lodging options at the Canyons and Park City, and I will go to one of the others on my next trip. Please note Kayak offered a much better price on this room than resrving directly through the "Canyons" (Vail resorts) site....and the front desk and management problems were not the fault of Kayak. I will certainly use Kayak again, just not return to the Sundial Lodge.

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About

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.4 Excellent

Based on 422 reviews

9.4

Location

7.2

Room

5.0

Food

5.0

Breakfast

Things to Know

  • Spacious rooms
  • Nice building

Check in

4:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Increased Accessibility
Internet
Hot Tub
Outdoor pool
Skiing
No smoking
Air-Conditioned
Free parking
Ski-in/Ski-out
Storage available
Elevator
Hiking
ATM on-site
Business centre
Kid-friendly
Concierge service
Laundry facilities
Spa
Express check out
Hairdryer
Cable or satellite TV
Safe
Sauna
Babysitting/child services (surcharge)
Pets not allowed
Free ski shuttle
Steam room
Wedding services

Location

Most Popular Landmarks

  • Canyons Resort 266 m
  • Utah Olympic Park 3.1 km
  • Redstone 4.2 km
  • Park City Golf Club 4.4 km
  • Swaner EcoCenter 4.4 km
  • Downtown North Park City 4.6 km