It was fine. Cool to see some of the history, but it’s like they forgot to evolve it to the 21st century. The shower only pumped hot water every 30 seconds, and even then it was scalding before it reverted to luke warm. It was mostly clean, but not spotless. The rooms were fine, but tiny and a weird layout. Was tough to maneuver luggage around. Nice pool. No hot tub. No bar or room service. People were very friendly.
Great place to stay for the money
Have stayed there many times, will return.
Be careful: do not get an adjoining room.
Noise in the halls all night long from 10:30pm unt
Location & price.
I was given a room key for a room that was already occupied. Then, the guests on my floor (3) were loud all night, as if there was a party in the hallway outside my door.
The front desk lady was extremely rude to start. Absolutely zero parking although the add indicated parking is available. We had to PAY for parking and walk 5 blocks in the 110 heat. No breakfast. The bathroom door had no lock. And, the kicker is this morning I have little bites all over me!
Friendly staff, great pool, very well kept hotel.
Please fix the ice machines that were broken on each floor. And a second working elevator would be great, the past two years I have stayed there only one worked.
Didn't even have soap in the bathroom
I don't expect much when it comes to amenities, but the bathroom didn't even have soap. Like, so I could wash my hands. Both elevators were broken the entire time too
Not a high end hotel but very quaint. Staff were very nice and the place was very clean. I will be returning!
great location, friendly staff
Paper thin walls
The pool deck was gorgeous and the staff was nice. The location was okay but still a little sketchy.
You can hear everything. Every sneeze or soft whisper from other rooms. The windows let every street noise in.
The staff was very friendly and pleasant.
The rooms were old and small. Yes, old building, charm, history, cool, but in the heart of downtown Phoenix in this modern age, you can update your buildings to keep the old charm and still allow for the enjoyment of modern conveniences. A hotel is a customer service oriented business and the building itself is crucial to the customers experience. Our room was very small but ok, could be livable with the right amenities. Very few outlets so tough to charge up computers and phones. None in the Bathroom! None! So I had to blow my hair dry in the other room. The bathroom had a huge sink but zero counter space. So what was the counter put my toothpaste, make up, hairbrushes and such on while i got ready? A toilet seat. Yup. No counter in the bathroom. It had the charm of an old place with the type of tile but so much of the tile was chipped and the paint peeling away from the walls it just felt old and dirty and run down. The drain in the shower didn't work well and I was standing in several inches of water while I showered. No room to room AC so you were at the mercy of how cool the people at the hotel wanted to keep the place. In AZ its 100+ all the time. I bet our room at night was 77 degrees or more. We were sweating and it made sleeping tough. We probably will opt for a more modern place just for the AC and clean feel next time and be willing to pay a higher price for it.
The room was clean, but the electrical was scary. Best was hard and saggy in the middle. I amenities in lobby. Not historic just old and neglected.
Historic and Nostalgic Hotel
The Hotel San Carlos is a fascinating gem out of the 1920s. Great for the history buff, someone willing to try something unique for a lifetime memory. The staff was considerate, always helpful, and very friendly. I had no complaints. Would stay there again. (Plus, the bath towels have to be the largest ever made...the size of beach towels!)
Thankful there were lots of close restaurants. The Vietnamese restaurant was outstanding. Realize that costs and parameters limit what can be done for historic landmarks, but carpeting needs updating, wall art (movie star pictures, etc.) could be updated. And...would be great to receive a handout of all the special floor 'tourist points' or history. Ended up going floor to floor to read everything and see everything.
Privately owned and operated, the Hotel San Carlos in downtown Phoenix offers you personalized service and warm hospitality in a charming, European style atmosphere. The Hotel San Carlos is proudly the only historic boutique hotel in the Phoenix area. Built in 1928 and constructed by nationally known architects in an Italian Renaissance Design. Great for the business or leisure traveler, we are within walking distance to the Phoenix Convention Center, the Arizona Center, Dodge Theatre, Orpheum Theatre, Chase Field, US Airways Arena, and so many other downtown attractions. A major Phoenix attraction for several decades, celebrities such as Clark Gable, Marilyn Monroe, Mae West, Spencer Tracy, Carol Lombard, and others spent time here over the years.
Based on 461 reviews
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