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Pros: "Crew was great, plane was modern and clean"
Cons: "We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own"

Cons: "Nothing really."

Pros: "Everything. Air NZ has the best Premium Economy class in the sky."
Cons: "All good."

Pros: "Everything"
Cons: "More food would have been better"

Pros: "The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly."

Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"

Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"

Pros: "The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight."

Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."

Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."

Pros: "Great pitch"
Cons: "All good: 777:300"

Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."

Pros: "trivia was fun"

Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"

Cons: "Not clear that I wouldn't be able to check a bag for my return flight. I flew to New Zealand with a large bag and then when I went to check in for my return flight they told me I couldn't check it to bring it back and my only option was to cargo it, which was not helpful being that the cargo was out of the airport and I needed to catch my flight. I was luckily able to check it on a separate flight my boyfriend was going on. But I would have either have had to leave my bag or miss my flight if he hadn't been there. It should have been more apparent that I wouldn't have been able to check it on the way back. It makes no sense to be able to bring a bag to New Zealand and not bring it back. That was very frustrating and overall I was very disappointed with this experience."

Pros: "Food"
Cons: "it was very cold"

Pros: "The sleepers in business were perfectly flat. It's the best sleep I've had on a flight."

Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"

Pros: "Punctuality. Confortable plane."

Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"

Cons: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."

Pros: "Clean modern plane, on-time, nice Regional lounge"

Pros: "Air New Zealand is one of the best air experiences we've had. Employees seem to enjoy their jobs and are usually happy. Very service oriented. Ground staff and check in terrific. Why can't USA folks and TSA figure this out? Updates from flight deck were good and pilot seemed to avoid some expected turbulence. Cabin crew friendly, competent, helpful. Food was very good, nice touch with comp wine. Entertainment options were many and good variety. Hope to fly ANZ again someday."
Cons: "A little weird, to go out of secured concourse and go back through security, again, in Auckland. Safety, I suppose. At least process was fast and efficient and folks were friendly."

Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."

Pros: "staff was lovely"
Cons: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"

Pros: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Cons: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."

Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."

Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"

Pros: "Top quality flight"
Cons: "The black boxes next to your feet are oddly placed and limit leg room."

Cons: "Issue with baggage, i.e. no indication of what was included in the ticket and no way to pre-pay for luggage (at what I already considered an exorbitant rate of 60$ per piece) so ended up having to pay120$ each for 2 checked bags at the airport!"

Pros: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok. The entertainment system, as usual, was excellent, and we had room enough to stretch out during the long flight."
Cons: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok."

Pros: "The seat and leg space, blankets and pillows. Good dinner and breakfast and great sleep between"
Cons: "Engine noise at times drowned out the sound system"

Pros: "Entertainment was good, crew was nice, flight was very smooth"
Cons: "Took forever to take off, but not company fault"

Pros: "The friendliness of the crew."

Cons: "Economy was too squished. Hard to eat with people next to you."

Pros: "Not very much"
Cons: "The crew in my area didnt like her job or passengers in general and it was obvious."

Pros: "Service and attitude superb"
Cons: "comfort and seats. On the flight back, although crowded, it would have been nice to have the assistance that 3 large guys could have used to find a seat. Spent the entire flight sweating between two large gentlemen. Luckily, they were polite and we all managed."

Pros: "Staff did a great job"
Cons: "The plan was very small feeling for a 777. Much more cramped than any Cathay Pacific or United flight I frequently take."

Pros: "Air New Zealand staff are very friendly and helpful."
Cons: "The seats are the most uncomfortable and tight I have ever experienced on an international flight, and we were in exit row seats. For a 15 hour flight, it was miserable."

Pros: "Free drinks!"

Pros: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Cons: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."

Pros: "Food, service, comfort was all very good."
Cons: "The pillow I was given smelled terrible, it seems they may change only the pillow case, but re-use pillows. They really should provide fresh pillows."

Pros: "I absolutely LOVE AIR NEW ZEALAND !!!!! SPACIOUS , WELCOMING, AND VERY SATISFYING !!!"

Pros: "Premium Economy is worth it on long flights, especially if they're overnight flights!"

Pros: "flight was okay, leg space kind of small, but flight was short"

Pros: "Good house of entertainment and food was good for a short flight!"
Cons: "Nothing that stood out overall a good flight but I've had better."

Pros: "The Air Canada flight to LA was fine. It was the second leg of the trip that wasn't all that good."
Cons: "The very long stop over in LA. The airport is not great."

Pros: "the flight was direct from CHC to MEL and it was on time"
Cons: "Even though i was booked on Air NZ, the flight was operated through Virgin Australia. This was only an issue when i tried to check in at Air NZ and was directed over to Virgin Australia. Once i found the right ticket counter to check in, i found that there was an extra baggage fee of NZ$130 that i had to pay to check my bag. Also, dinner seemed to be included for just about everyone sitting around me, and it was not included for me. I don't remember having the option of booking dinner with my flight. The agent at the Virgin Australia counter mentioned that this often happens when booking flights through the websites that are not the carrier's direct website. I have used others before, and not had these same issues... oh well - i guess that's what i get for booking through FlightNetwork.com. I'll probably go directly to airline websites in the future."

Pros: "A good amount of legroom (in economy!) and really pleasant staff."
Cons: "Paying $233 for an extra bag was ridiculous."

Pros: "Alaska air has WiFi for customers and comfortable seats which is awesome"
Cons: "I heard a kid ask for sparkling cider! That would be so awesome at least during holiday traveling for the month of November thru January"

Cons: "Boarding is not very organized."

Pros: "The crew was great. I love the hot tea selection on Alaska."

Pros: "Was a nice flight all around."
Cons: "One first class passenger was served a little to much alcohol. He got pretty loud but nothing was done to quiet him down. That was the only bad thing."

Pros: "Good boarding process even when every seat was full."
Cons: "More legroom. Not asking for a ton, but at least another 2 inches. My knees were killing me by the time we landed, & it was only a 3 hr flight."

Cons: "Boarding can be little more faster"

Pros: "Crew was great"

Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."

Pros: "They could’ve told us we needed to download the app for free entertainment prior to leaving the ground, but other than that I was very please. Alaska Airlines is always great to fly."

Cons: "Very poor internet"

Pros: "Crew was very pleasant."
Cons: "Spent an hour attempting to get the "free" wifi to work on two different devices on my round trip flights. It is probably not the airline's fault, but with that being said, it was extremely inconvenient."

Cons: "N/a"

Pros: "Good leg room, thank you"
Cons: "I can't complain, it was a cheap flight, they got me there."

Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."

Pros: "I liked nothing"
Cons: "I didn’t like everything"

Pros: "The flight attendant was friendly."

Pros: "Y'all are the best!"

Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"

Pros: "Seats are ok."
Cons: "The flight schedule was delayed two times."

Pros: "Booth planes we flew with had horrible intercom systems. Could not understand the pilot. Might want to fix them. In case of an emergency."

Cons: "We can't get boarding pass in Taipei. Hence, we have to go through Canadian immigration process to obtain boarding pass, then enter US immigration zone for US immigration process before get on board."

Pros: "It was good"
Cons: "Can’t really think of anything"

Pros: "Loading was efficient"

Pros: "Friendly service"
Cons: "Nothing"

Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."

Cons: "Baggage delay inconvenience."

Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."

Pros: "Smooth fight and ahead of schedule"

Cons: "By this time in my trip, my day had been so long, and I was still so upset over how late we were due to some selfish individuals and an airline catering to them, that I was not capable of assessing the flight. Icelandair did lose my check baggage. Which means that out of three times I have flown with Icelandair, they have lost my checked baggage twice. Another reason I doubt I will ever use Icelandair again."

Cons: "long delay before depaarture"

Pros: "Flight crew was great."
Cons: "The flight was fine, however the customer service at the airport in Seattle was the worst experience I've ever had. I ended up missing my flight because of it. Everyone I dealt with, apart from the gentleman that changed my flight to the next one, was rude. I will likely try to avoid Alaska Airlines in the future for fear of having to deal with them in the airport."

Cons: "$25 checked bag fee!"

Pros: "I loved how fast I got my luggage at the baggage claim. I was very impressed."

Pros: "The staff"

Pros: "The flight attendants and gate agent were outstanding."
Cons: "The food choice (a cookie)."

Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."

Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."

Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."

Pros: "Fast, friendly, convenient"

Pros: "Great customer service! The crew was super patient with me and a flight issue I had"
Cons: "I never like the drinks offered on a plane."

Pros: "Alaska Airlines is the best."

Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."

Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."

Pros: "Delay, Plane workers kept say " that bag has to go underneath" to people as they walked down the aisles like fill Sargents. Do they know the word "please"?"

Cons: "It was a fine experience. There was nothing that i really didn't like."

Pros: "arrived earlier"

Pros: "Leg room! Way better than delta!"

Pros: "Short flight"

Pros: "It's short flight it's ok. Not applicable on entertainment and food"

Pros: "I liked the power outlet and free sodas"

Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."

Pros: "No food, late by hour"

Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("

Pros: "Good snacks, comfortable flight."

Pros: "Crew, chairs, entertainment"
Cons: "Communication"

Pros: "All was good"
Cons: "All was good"

Pros: "Awesome prompt and courteous service."
Cons: "Nothing"

Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."

Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."

Pros: "Great"
Cons: "Great"

Pros: "Everything"

Cons: "."

Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"

Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"

Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"

Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Excellent Detroit crew"

Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."

Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"

Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."

Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"

Cons: "There was a kid screaming on both flights and t was not a good time"

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."

Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."

Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"

Cons: "One hour late after a stay over already 4 hours."

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "Got a window seat, my luggage arrived with me"
Cons: "Late"

Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "The flight attendants were very friendly"

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"

Pros: "Great staff, quick service."

Pros: "Good flight, professional people."

Pros: "Perfect"

Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."

Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."

Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"

Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."

Pros: "Efficient, comfortable, on time"

Pros: "Service."
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."

Pros: "All went well"
Cons: "Nothing"

Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."

Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."

Pros: "Row to myself"

Pros: "great"

Cons: "More than an hour late departing. Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark."

Cons: "Nothing"

Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"

Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"

Cons: "baggage tag system at CDG Pairs was lame"

Cons: "The airplane is small... the seats are very small."

Pros: "Every thing"
Cons: "Nothing"

Pros: "Great job overall."

Pros: "Dry accommodating staff all around. Thank you"
Cons: "More space between people. Not much you can do I understand that. So overall great"

Pros: "Boarding was fast."

Pros: "Gate agents wonderful - helped with a Passport issue and seating."
Cons: "Onboard flight attendant not happy with a seat change request (as recommended by gate agent) and then remained sullen (to me only) for duration of the flight. Childish."

Pros: "Airplane was comfortable."
Cons: "4.5 hr delay in Hong Kong airport."

Cons: "It was all good."

Pros: "Nope. Just got me to where I was going..."
Cons: "Complimentary food, service (smile a little guys!), comfort."

Cons: "More water and a tv like air Canada"

Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."

Pros: "Flight attendants"
Cons: "Late"

Cons: "Seats too narrow"

Cons: "On time boarding"

Cons: "Choosing my seats without paying extra."

Pros: "NA"
Cons: "NA"

Pros: "The WestJet staff took great care of my dad right from when we entered the airport in Calgary to when he landed in Phoenix. They made sure he was comfortable and that his experience was stress free."
Cons: "No control over this but they waited on the tarmac for 30 minutes before taking off. They made up the time in the air. I'm sure that de-icing the plane was the reason for part of the delay. Safety first."

Pros: "We left Calgary just as the snow started. What great timing! The flight was smooth, the service and food were excellent. We always have a good trip with WestJet, especially thanks to all the great staff on the ground and on-board."

Pros: "Quiet and comfortable"

Pros: "Slick and direct"

Pros: "Prices of flights going to Calgary Canada"
Cons: "Prices did not include specific seat.. that was an additional price to pick a seat"

Pros: "The luggage was taken good care of"
Cons: "There wasn’t any complimentary gluten free snacks :3"

Cons: "Boarding process complicated, bad smells in cabin"

Pros: "Complimentary drinks"

Cons: "Paid extra for preferred seat and had to give it up and sit in the middle seat."

Pros: "Efficient, cost effective and chill flight process"
Cons: "Nothing really, even the coffee was delicias."

Pros: "Friendly staff."
Cons: "Flight Late by Over 1 Hour due to deicing which they should have built into their boarding time schedule and two passenger did not show up causing further delays."

Pros: "Staff was good"

Cons: "Small plane but I know it’s supply and demand"

Pros: "Check-in staff were courteous and helpful."
Cons: "1 lady wanted off the flight during deicing because she thought she would miss her connection. We technically were in flight as we had crosschecked and cleared the gate. Westjet decided they would let her off and delay the whole plane another hour and cause several people including us to miss our connection. Westjet support staff were not very helpful and a supervisor told me that they was out of their control. Wr did get a hotel but our flight was not until the next day. They put us on a 5 hour flight with a connection for a 25 min flight. The lady who wanted off was just a spoiled, she was sitting directly in front of me. So, if you ever just want to get off a plane just ask. Westjet will screw a whole plane for you."

Cons: "Lots of delays on different flights for members of our party flying from various points in US to Calgary and on returns. Several folks had damage to their luggage, including wheels torn off of baggage and a cracked ski helmet."

Pros: "Friendly WestJet Staff."
Cons: "Long hike to the plane but the price of airport expansion."

Pros: "mostly everything that an airline can offer is always on par !"
Cons: "seat sealction - I've booked in advice but seat selection is always a headache. I prefer to have front seats (closes to front in econly class, emergency area) but I got stuck all the way in the back by the washrooms. It would be amazing if on my way back to Calgary I can have a better option?"

Cons: "."

Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"

Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"

Pros: "Quick unload"
Cons: "Big delay"

Pros: "Always a good experience travelling with west jet"

Pros: "Not often do you feel like you really "welcomed aboard." This was not the case on our flights to and from Calgary. The staff was friendly and seemed to enjoy their jobs. That was refreshing. I did like the Westjet Connect feature. You don't have a TV screen in the back of each seat. You download the app and you get to watch TV, Movies, News all on your own device for free. A nice plus is that you can change all your devices with USB power port at each seats you never run out of a charge."
Cons: "The only thing that I did dislike was on the return we flew a 737-600 which did not leg room like the 737-800 we flew on first. The under seat storage is skimpy in the middle seat where an entertainment server is located"

Cons: "I was really tired. Long line getting into the USA section. Argh. Let's just say I was grumpy and wanted to get home. Staff wss really nice."

Pros: "Service was great. Seats seemed to have shrunk. I sat in a middle seat. Hmm."

Cons: "So far better than most of the US airline."

Cons: "Plane needs to be upgraded, don't charge for meals or baggage"

Pros: "the price"
Cons: "they left late"

Pros: "I liked what my dog liked. She always came out of her hard big kennel wagging her tail. She is small. Her hard kennel is like a hotel room. Iced water. Iced peanut butter. Soft daily blanket to sleep on. The kennel is strapped shut. WJ. Brings me a tag that shows me my dog is on board. I love flying Weat Jet with my dog. Be sure your dog is in a hard covered kennel with lots of room to stretch. Make sure it's strapped solidly shut. Weat Jet gives you plastic straps to do that. DO IT. Don't be lazy about it. Your dog depends on you to make it safe."

Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."

Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."

Cons: "The experience was excellent."

Pros: "It was fine the next leg of the trip was cancelled"

Pros: "Everything went smoothly, i had a good seat."

Pros: "I’m alive"
Cons: "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."

Cons: "Better snacks"

Pros: "Everything was good!"

Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."

Cons: "Delay upon delay"

Cons: "The cabin was way too cold."

Pros: "The catering was on point."

Cons: "Food options"

Cons: "Keeping travelers updated with gate changes and issues that may occur with flights"

Cons: "Took forever to get the bags"

Cons: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."

Cons: "My seat did not go back, no entertainment screen in seat, was not allowed to bring on carry on bag because there was “no room”. However, there was plenty of over head spots available. Was overall not happy with Americans Airlines."

Pros: "Ease of bording"

Pros: "The service was very good"
Cons: "All was good"

Pros: "Chicken wrap"
Cons: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device."

Pros: "People were ok"
Cons: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."

Cons: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."

Pros: "great"

Pros: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"

Cons: "Surprised to see they charge $50 carry on fees at the gate."

Cons: "Late departure. Sat on tarmac for 20 minutes"

Pros: "Pleasantly surprised by AA. I would definitely fly AA again"

Pros: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Cons: "On this trip I wanted to see snow and I did not see it."

Pros: "loved having a movie to pass the time. Super friendly attendants."

Pros: "Updated interior. Comfortable chairs. Friendly staff. Pilot communicated well."
Cons: "No charging capabilities for devices. Limited food options."

Cons: "Ct for. R"

Pros: "The free movies and plug in phone charger ..."
Cons: "No problems or worries from me"

Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."

Pros: "Cheap. Easy. Got me to my destination"

Pros: "Friendly service"

Cons: "I still have not received my luggage"

Pros: "Nothing"
Cons: "Everything!"

Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."

Pros: "Timeliness"
Cons: "Nothing"

Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."

Pros: "It was fine"

Pros: "All"

Cons: "all flights delayed"

Pros: "not beat up"
Cons: "people trying to get extra carry on on"

Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."

Cons: "Broken down seat cushion ."

Cons: "The people were rude, the food was mediocre."

Cons: "Departure to late hard to get other fly conection ."

Pros: "Nothing"
Cons: "Uncomfortable. No entertainment."

Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."