Booked this by accident, when I missed my Peach Air flight from KIX to TPE that morning. And am I glad I missed it. Eva has to be one of the best airlines I’ve ever been on. It was my first official impression of the Taiwan, and it set the bar high.
Pros: "great service, great food."
Cons: "I wanted to try the internet but wasn't able to get it to work. I was tired and I did not ask for help though."
Cons: "Seats in economy are very tight and I'm thin. The movies were not as current as advertised. The crew was not very friendly."
Pros: "Super comfortable coz I got the window seat that I requested- restful flight. Able to sleep during flight"
Cons: "Food could be better"
Pros: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Pros: "Comfortable seat with good storage and lavatories are clean and big."
Pros: "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
Cons: "Boarding time always seem to slip a few minutes lately."
Pros: "Ordered a seafood meal and it was excellent."
Cons: "Small movie screens that not all seats can see well. Boarding zones were not announced clearly."
Pros: "Crew was the best part. They were very friendly and helpful."
Cons: "The food that I could eat was good, but there should be a no fish option. You have a lot of diet types available to choose from but none guarantee no fish. The process for requesting a special meal online was not clear and confusing. Seats were cramped and entertainment options were limited but still ok for only a 4.5 hr flight."
Pros: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Pros: "I like the option to upgrade for a paid seat. Having the window sit with the middle seat available provides extra space."
Cons: "Categorizing travellers together."
Cons: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
Cons: "Hi do veg meal could have been better and communication about my bags could have been better ."
Cons: "in-flight food and beverage choices needs lot of improvement"
Cons: "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
Pros: "Delayed. Late notification of delay. No text notification of delay."
Cons: "The delay of one and a half hour has resulted in a loss of half a day of holiday. Without any compensation."
Pros: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
Cons: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
Pros: "Flight was smooth on time. Aircraft clean and new. Edison vegetarian meals requested were fresh snd excellent. Attendants were polite and helpful."
Cons: "Restrooms could have been maintained more frequently."
person sitting behind me on flight to Calgary was vaping
Pros: "The crew were excellent. The seat was not very comfortable - it had a very firm seat cushion. The flight time was about 5 hours so it was OK. I adjusted to the feel of the chair. We had seats next to an exit door so we had more leg room which was nice."
Cons: "The seat was not very comfortable. The seat cushion was quite firm. I sat for 15 hours on a Qantas seat which was quite a bit more comfortable. There was no onboard entertainment unless you had a cell phone and could download the West Jet app. I was spoiled by my flight with Qantas from Vancouver to Sydney. They had touch screens on the backs of the seats so you could choose movies, radio, games, and flight info and the seats were much more comfortable."
Cons: "Flight delayed due to a mechanical issue (replace a tire) from YYZ to LAX caused me to miss my connecting in LAX to SJC"
Pros: "Excellent airplane, the Dreamliner is amazing with great leg room (I'm 6' 1") comfortable seats and head rest, great lighting and an extensive entertainment system! Crew was efficient."
Cons: "The food was terrible. Cardboard packages that contained tasteless meals."
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Cons: "Explain the reason of the delay to us. Service while boarding was very poor No smile or welcome"
Pros: "Member of the crew was not too helpful. Despite my malfunction"
Cons: "Customer service. Understanding customer needs and provide best possible travel experience."
Pros: "Crew was fine...but, 2nd trip with WestJet and 2nd time my luggage didnt arruve with me. Beyond inconvenient."
Cons: "Having my luggage!!!"
Pros: "Not much, other than it got us to our destination about 15 minutes ahead of schedule"
Cons: "The food on WestJet is atrocious when you purchase Plus seats. If you are on a flight less than 2.5 hrs you get cookies or pretzels and poor wine. If you are on a flight over 2.5 hrs you get some hot in a box. I had an egg and bacon fajita. The fajita was like warm cardboard."
Pros: "The crew was ok and the service acceptable"
Cons: "The got us a terminal in Toronto (for connection flight to Montreal) which took us 1 hr and 10 mins to switch. It is Air Canada which is sabotaging this good airlline. Is it unacceptable and Air Canada Rouge service is worst. Never fly ever again with Air Canada. I will give another chance to WestJ"
Aircraft delayed for more than an hour and I missed my next flight. The flight from OKC had been canceled tho
Had to wait a longtime for a pilot. But the sunset was spectacular
On time arrival would have saved us spending the night in Tokyo.
I got no email or text massage for three hours delay
Flight on an 80 passenger plane was overbooked by 10 people. Next and last flight also overbooked, so that I had to overnight in Seattle and catch a flight the following day. Although my ticket had been purchased from Air Canada, it had been purchased by a third party, so the airline refused to pay for my overnight hotel. The gate agent was polite and did her best to get me on, but she could not do the impossible.
Cons: "They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it."
Pros: "Professional staff"
Cons: "The plane was too small to ever be considered comfortable. AC needs to stop using this aircraft."
Pros: "They got me home"
Cons: "Flight was delayed 2-3 times with no explanation. The food in the gate was trash . After boarding we waited on board for over a hour before take off , during which time someone was duct taping the inside of the plane together and I sat on a broken seat . The single flight attendant refused to take trash from people who didn’t finish their beverage . While the plane was reversing there was a huge bang and the plane shook as if we hit something . I observed gate agent repeatedly tell customers that she couldn’t help them find out if their flight was delayed and to just look at the computer board ."
Pros: "Politeness of crew. The employee at Toronto was able to change my middle seat to aisle as requested. My original seat was aisle but it was changed and I found out in Boston."
Cons: "That it was cramped. I was on a 4seat row, aisle, but I had the man next to me encroaching on my leg and arm space"
Cons: "Both Air Canada flights were late The agent responsible for boarding was an angry person"
Pros: "No problems, our connecting flight was a little late but still made this on time."
Cons: "More comfortable seats."
Pros: "It was fine. It was a short flight, so I didn't get food, or use any of the entertainment or anything like that. It was a little cramped though, but, like I said it was a short flight, so that was fine."
Cons: "I'm not sure the stewardess is really a morning person. She wasn't rude or anything, but she wasn't nice either. :)"
Pros: "I love everything and ANA is so care about every details for customers. Food is good, service is good ,and thank you for the great time."
Cons: "I really really really very very hate United. everything about UA. worst service, worst cost, and everything."
Pros: "Seats were roomier and more padding."
Cons: "Couldn’t find the electronics plug. THe flight attendant locked one of 2 restrooms allowed to be accessed by the ~180-200 coach passengers so the bathroom line was extremely long."
Pros: "Was told there was a delay of 15-30 mins at check in. Flight was actually delayed 1.5 hrs. Would have been nice if they explained why ahead of time."
Cons: "More food options. Almost wasn't able to buy food. Was told they ran out by the time they reached us in the back of the plane. Luckily they had one left. It was luke warm at best and my husband and I split it."
Pros: "Flight was on tims"
Cons: "Seat were tight, snack Was minimal and beverages we provided an hour into the flight"
Pros: "Excellent y"
Cons: "I have no complaints. Service, check in etc. excellent. As a matter of fact, I will rather fly United than Lufthansa"
Pros: "That I made it"
Cons: "The delays, the long standby lists, the 4 hour late arrival"
Pros: "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
Pros: "I got to my destination and didn’t die."
Cons: "Poorly marked gate. Late boarding time. Sat on shuttle for 20 minutes before they took us to the plane. Then we sat on the plane with the heat blasting and no air available. Flight was delayed due to maintenance."