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Cons: "It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome"

Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"

Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."

Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."

Pros: "The plane, seat, food, amenities, staff, etc were all world class"
Cons: "LAX immigration is a nightmare but not NZ fault."

Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."

Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"

Pros: "flight crew are good, other general categories are average."
Cons: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."

Pros: "Everyone was very nice, food was good, movie choice was great"
Cons: "Would have liked a more comfortable seat. Couldn’t sleep well"

Pros: "Very friendly flight attendants"

Pros: "The flight was delayed for two hours but they kept announcing the delay as though we were about to begin boarding and reason they gave for the delay was hard to believe."
Cons: "Communication"

Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"

Cons: "Seats too small."

Pros: "The flight was on time, staff courteous and we made good time to the destination."

Cons: "Set seats for 2 middle of 4 middle row E & F seatsw"

Pros: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."

Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."

Pros: "My first long flight. Although long flights can be difficult, my experience was great. The staff was nice and friendly. The flight was enjoyable I liked the food and drink service. Good selection of music, movies, as well as other information provided, such as information about place to be visited. I was traveling with two friends, we did not sit together, but we were able to message each other via the texting service on the screen, that was awesome!"
Cons: "N/A"

Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."

Pros: "Nothing"

Pros: "Will never book though BYOJet again."

Pros: "friendly staff, ease of boarding"

Pros: "vvery comfortable flight"

Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."

Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."

Pros: "Everything! It's Air NZ!"
Cons: "Nothing!"

Pros: "The customer service is stellar, the planes comfortable. I will fly with them again in the future."

Pros: "Friendly, polite helpful"
Cons: "N/A"

Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."

Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"

Cons: "- Crew was ok, not friendly just professional."

Pros: "Everything comfy spacious seats row 8"
Cons: "Nothing"

Pros: "Service was great, kids were comfortable entertained and I loved the movie selection."
Cons: "Food wasn't good but that is low priority for me"

Pros: "Very friendly crew, clean and comfortable."

Pros: "The crew were wonderful! Lots of leg room, quick and helpful boarding. Loved my first time on Air New Zealand."
Cons: "I should've asked for a vegetarian meal but I didn't think to. I will next time! I'd also love some more NZ movies...Whale rider, Hunt for the Wilderpeople, etc! That'd be great!"

Pros: "Air New Zealand staff are very friendly and helpful."
Cons: "The seats are the most uncomfortable and tight I have ever experienced on an international flight, and we were in exit row seats. For a 15 hour flight, it was miserable."

Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."

Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."

Pros: "Best airline I've ever traveled on. The staff was amazing! I felt well cared for and tended to. This airline is very attentive to detail. We took a Christmas Day flight and were told that the very slight turbulence was attributed to Santa landing on the plane. A few minutes later, St Nick made a little cameo to say hello to the children aboard! Loved it!!"

Cons: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."

Pros: "Friendly crew, always."
Cons: "Whatever was served for hot breakfast on my flight (I think it was supposed to be scrambled eggs and baked beans) was absolutely horrible. Everyone in my section of the plane took one bite and passed it back to the stewards."

Pros: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Cons: "There was't anything I didn't like I thought it was all good"

Cons: "For the original flight 704 on 6/10/16 We arrived at the airport at 9:30 am for our 11:50 flight, we were ready for boarding at 11:10 but no boarding. They finally announced the flight would be delayed until 1330 then we saw the plane with fire engines on the ground. They then said flight delayed until 1500. The problem was there was no communication from them and lots of people in line to talk with them. Infact communication was seriously lacking and needs a lot of improvement. They finally announced that the flight was delayed until 2200. I finally stood in line to confirm that they had made other flight arrangements for us to get to SF, again they didn't communicate. We couldn't get another flight until 6/11/16 @ 1845 but they did provide lodging and 3 meals. We didn't mind the delay but they need serious on improving their communication with their passengers"

Pros: "Business class flat bed is proper flat with amazing bedding. Airline is professional but doesn't take themselves too seriously. There when you need them, no attitude when you request something."

Pros: "The comfort of the seat, the quality of the food and the friendly accommodating service."
Cons: "Absolutely nothing."

Pros: "Consistent quality experience. Friendly staff. Good food. Great in flight entertainment."
Cons: "Headphone socket was crackly with the supplied headphones."

Cons: "United is so blegh: staff, seats, service, etc."

Pros: "Friendly flight attendants, but not as attentive as the men we had from LA to Auckland. This exit row seat was near 5 bathrooms so not as good a seat as LA to Auckland."

Pros: "The flight was on time"
Cons: "The monitors in our seats didn't work so we couldn't watch anything the whole flight. The light in our seats didn't work so we weren't able to read either. One flight attendant just seemed annoyed when we told him we about the issue. Another one was helpful and gave us a torch so we could at least read. We were given Air NZ vouchers for $120 but we weren't able to buy anything from the store."

Pros: "How safe and comforting it felt."
Cons: "More vegan options. Lol"

Pros: "Seats were comfortable. On time."
Cons: "Food could have been better."

Pros: "Yes"
Cons: "Nothing"

Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."

Cons: "The seat assignment for people who did not one assigned. Last minute."

Pros: "They gave me a premium class seat which was not expected or requested! Was super!"

Pros: "Friendly helpful staff"

Cons: "No power outlets"

Cons: "No drink service - not even water."

Pros: "All staff were professional and efficient. I liked how fast it was getting my bag checked."
Cons: "Didn't care for the net pockets on seat in front of me, my stuff fell out. Guy next to me was really rude and kept bumping me and talking really loud."

Pros: "Love Alaska Airlines"

Pros: "The quality of the aircraft, staff, service and food was excellent."

Pros: "Always felt safe. Crew was friendly."
Cons: "The Gogo app would not play movies. I even deleted and downloaded again and nothing. Made for a long flight. The air was was turned down so low I couldn’t feel it or provide fresh air to counter the offensive body oder of the person next to me. My vent was fully open. Flight delayed."

Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"

Pros: "When flight did finally leave it didn’t take long to get there. Crew was very nice and understanding."
Cons: "That the flight was delayed 3 hours and 10 minutes. I honestly thought I was not going to be going on Monday and most likely going hom on Tuesday."

Pros: "Friendly flight crew"
Cons: "Everything was great"

Cons: "none"

Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"

Pros: "Very friendly! Accomadateing! Fun!"

Pros: "Nothing"
Cons: "Rude staff, they overbooked my flight and I had to wait 9 hours for the next flight. No compensation for time lost. They made it seem like it was my fault that THEY overbooked."

Pros: "Great crew, very friendly and helpful. Enjoyed a flight that was short and sweet."
Cons: "Small cabin, little rougher ride, and small meal choices but understandable with cut backs."

Pros: "Always like Alaska flights"

Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."

Pros: "Seating. Flight time."
Cons: "Everything was good."

Pros: "Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane."
Cons: "I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!"

Pros: "Attendents were great good service"
Cons: "Flight was 2 hours late but the fly attendents"

Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."

Pros: "Usb port to charge your electronics!"

Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."

Pros: "Everything went really smooth, including the flight - hardly any bumps at all. Loved the free movie selection and the free messaging connectivity."

Cons: "The bathrooms are shockingly tiny!"

Pros: "Boarding was so quick and easy"

Pros: "People were nice"
Cons: "They lost my bag...delayed our flights...and made me go mentally insane"

Pros: "Exceptional! Truly enjoyed captain's jovial introduction at beginning of flight. Professional and capable crew."

Pros: "On time..."
Cons: "No service, no snacks!"

Pros: "Love Alaska airlines!"

Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."

Pros: "I like the free texting!!!"

Pros: "I really like Alaska Airlines overall. Their planes are newer, have power outlets at every seat and the oversize luggage compartment make it easier for everyone to fit with their carry on bags. Way more comfortable than their main competitor at our little airport."
Cons: "I got a notice to check in the day before my flight, which is fine except that they had completely changed my flight to a different one with no prior notice. I searched through my email after I got home in case I missed it, but couldn't find anything. I would have appreciated a bit better communication."

Pros: "Easy flight. No issues."
Cons: "No issues to report."

Pros: "I loved the people I met during my flight. Great conversations. I also loved charging my phone during my flight."
Cons: "Nothing upset me. Our staff took great care of me."

Pros: "flight was fine"
Cons: "kayak never sent a precheck email, app told me i was flying american. went to american, no flight. they told me to go to alaska air, a tram ride and a 10 minute walk. could have missed my flight if running late. the app needs to say which airline to go to, i don't care who the flight was booked thru. huge hassle, wasn't happy."

Cons: "I didn't like that my first checked bag was $25. I thought it was no charge"

Cons: "Same comment on boarding procedures."

Pros: "Newer plane. Amazing staff/crew. Lots of flight options and fair prices. Also if you are an Alaska49 member you TWO free checked bags."
Cons: "Crowded boarding. No meals. No inflight movies."

Pros: "Flight crew was awesome"

Pros: "The flight was smooth, I liked that the captains spoke to us and the crew was very friendly."
Cons: "On other flights we get a whole can of soda, on this flight I got a out half as the flight attendant split the soda between myself and another passenger."

Pros: "Very courteous and pleasant"

Pros: "Easy boarding, polite people"
Cons: "I didn't get TSA pre applied--I associate this with buying the Alaska airlines ticket through Delta. They merged my first and middle name into a single long name that TSA didn't recognize."

Pros: "Courteous employees"

Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"

Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."

Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."

Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."

Cons: "Temperature inside airplane extremely hot."

Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"

Cons: "Provide earphones or headphones"

Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."

Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."

Cons: "The snacks were limited. They only had cheez-its and no cookies."

Pros: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Cons: "Nothing- it went very smoothly."

Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"

Cons: "Better choice of snacks"

Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"

Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."

Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."

Cons: "No delay"

Pros: "Never made the connecting flight."

Pros: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."

Cons: "The wrap didn't taste too well."

Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"

Cons: "Departure delayed by 1hr30"

Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"

Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."

Pros: "They let me sleep."

Pros: "good job over all"

Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."

Pros: "On time."

Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."

Pros: "New airplanes.On time schedule .Very professional a"

Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."

Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"

Cons: "It was cold"

Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."

Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"

Pros: "No complaints. A puddle-hopper to a yes."

Pros: "All that one would want."

Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"

Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."

Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."

Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."

Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."

Pros: "Smooth. Fast."

Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"

Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."

Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."

Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"

Pros: "suppose to be Delta but operated by West Jet"

Pros: "Friendly staff; A relatively painless check-in and boarding procedure; Flight arrived a bit earlier than scheduled."
Cons: "No power outlet at seat on 4+ hour flight meant dead phone on arrival when used for in-flight entertainment; Now have to pay extra for basic seat selection even after check-in opens at 24-hours prior to departure (I opted not to pay, and got literally the worst seat on the plane... back row, middle seat by the lavatory); Even the for-purchase snacks taste terrible."

Pros: "for that price I'll fly west jet every time"
Cons: "some water or something was falling from the ceiling on my brother in the window seat on take off at the back of the plane was pretty gross"

Pros: "Smooth flight"
Cons: "Wheel chair services was horrible. 8 passengers needed assistance and there were 2 assistants to aid them. This took over two hours as they attended to passengers with connecting flights first. It was frustrating waiting 2hrs after the flight landed to collect luggage and leave airport."

Pros: "Wonderful service!"

Pros: "Seat was great"
Cons: "Snacks could been better"

Pros: "The crew, as always, was warm, welcoming and very attentive from check-in to the plane. I also enjoyed the snacks that were served."

Pros: "Great experience...."
Cons: "There were wait times...too long"

Cons: "There were so many delays"

Cons: "Seems like all the sandwiches have cheese in them not good when your allergic how about a tuna no cheese"

Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."

Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."

Cons: "Small!!!"

Pros: "The people that work for WestJet are exceptional! I find everyone there is knowledge, helpful and happy. The last one is why I fly with WestJet. Its a real treat to be so well taken care of."

Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Cons: "Nothing"

Cons: "it was very good"

Pros: "Service up to standards"
Cons: "Delay because of “not enough fuel on the aircraft” while ready on the runway for takeoff... 2 hours delay..."

Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."

Pros: "Customer focus and service"
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Cons: "1.2 hr Late departure. Everything else OK."

Pros: "Efficient and Friendly Service. Clean Aircraft. Snacks and drinks."
Cons: "Window seat is very cramped due to curve of the aircraft. Effectively no room to stretch both your legs."

Cons: "Toronto connection takes forever!!"

Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."

Pros: "On the way back boarding started early and we left earlier than planned."
Cons: "Boarding has become quite the painstaking endeavor since all checked luggage is payed because now travellers try to fit everything in carry ons to save money which leads to everyone trying to put their stuff in the overhead bins. This isn't exclusive to one carrier though."

Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"

Pros: "Easy on line check in"
Cons: "Delays on boarding"

Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."

Cons: "The long wait to get my baggage."

Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."

Pros: "Service was great. Seats seemed to have shrunk. I sat in a middle seat. Hmm."

Pros: "Smooth, friendly and cost effective."

Cons: "The bag of treat I got with my coffee don't remember what it was but it had no taste. I tasted it and discarded the rest."

Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"

Pros: "Boarding was handled efficiently."
Cons: "There wasn't much of a welcome aboard. Definitely not the WestJet of earlier years."

Cons: "Having to pay to watch a movie and ear plugs"

Pros: "People very helpful and friendly."
Cons: "N/a"

Pros: "Tv coffee cookies staff"

Pros: "Excellent the staff was very helpful"

Pros: "Great service on time and as expected"
Cons: "Lost my wife's luggage. WJ employees did all they could and were great to deal with. Finally it was found and delivered to us. This was unfortunate event for us and did cause us some stress and issues. However, it all worked out."

Pros: "The service was nice"

Pros: "The experience was very good. My first time taking WestJet. I would recommend and take them again."
Cons: "There isn't much you can do about it. But I'm a bigger guy...I feel squished in any of the seats."

Cons: "N/a"

Cons: "no diet coke"

Cons: "Very long wait for bags"

Pros: "Ride a bit bumpy, but no biggie."

Pros: "Nothing"
Cons: "Everything"

Cons: "they didn't serve anything"

Pros: "Entertaonment did not exist....did not even have a sandwich...just junk food"

Pros: "Plus was more comfortable than economy; food was ok but BARB was a great flight attendant. Funny and friendly!"

Pros: "It was really hard to hear the boarding announcement as I was very close to the gate."

Pros: "Indeed the crew was amazing!"
Cons: "Nothing. It was all good!"

Cons: "flight was late."

Pros: "Front and rear boarding is nice, makes the process go a little bit faster"
Cons: "Seems stingy not to offer any free drinks on a flight, not even water. I'm glad the major US airlines have not started doing that. Checked bag fees are based on weight which is fair in a way, but annoying that I have to pack a travel scale and weigh it the night before to avoid being overcharged."

Cons: "Transferring to another airline that was “serviced by”. British Airways ended up being 2 hours of stress, confusion and running to our gate. This should be made apparent while booking. Had to go through security 3 times in Toronto."

Cons: "Crew could have been more interested. Seat could have reclined and gone upright properly."

Pros: "The crew was good"
Cons: "I didn’t like how I prepaid for my window seat & ended up with a different seat in the middle"

Pros: "the seats were comfortable, boarding systematic and the crew were polite and helpful"

Pros: "The crew was charming and very attentive to passengers."
Cons: "Could have announced that there was a cost for ginger ale etc. before passengers placed request. Frankly overall it was excellent service."

Pros: "Flight on time"
Cons: "Upon check in Dublin there was only one attendant at the check in counter in business class. Had seat assigned when I booked the flight and check in counter gave different seats so was not sitting beside my husband."

Pros: "No issues at all."
Cons: "No issues to report."

Pros: "Comfort of seats"
Cons: "No service even water"

Pros: "I liked the variety of movies/television series shows that were available and having USB charger at every seat. Also liked that they gave headphones free of charge as well as pillows and blankets."
Cons: "The seats were fairly narrow and I had the unfortunate luck of having a mechanical box at foot space taking away half of it. (on the previous flight there was no box and foot space was fine). On this journey I was sitting on the aisle being constantly bumped by the crew moving up and down the aisles. I’m not a big person and wasn’t in the aisle however, on the aisle opposite me was a bigger person. The crew were constantly moving to avoid that person and hitting me. Expect tight seating and narrow aisles."

Pros: "First experience flying business class -- and Aer Lingus has it down to a science! Great food (maybe too much actually!), friendly attendants, great service -- and the most wonderful pods that allow you to lay out flat for a snooze, complete with duvets and pillows."

Pros: "Super friendly staff"
Cons: "Flight left late and landed over 45 minutes late. No support for those that were left late for connections and no allowing those to de-board first. No Aer Lingus staff in the airport when the luggage screw up from Madrid was discovered."

Pros: "Flight crew were super friendly and helpful."
Cons: "AerLingus representatives noted that my luggage would be shipped directly to Ottawa (Madrid-Dublin-Toronto-Ottawa) - this was false and caused significant pain in Toronto,"

Pros: "My mother uses a wheelchair and the service for her was outstanding"

Pros: "Almost everything"
Cons: "The confort of thé seats. Way too tight for a 6 hour flight."

Pros: "Great service from entering the airport to leaving. Flight a little bumpy at times.."

Pros: "They had vegetarian options for food."
Cons: "I couldn't check in until I got to the airport so I was stuck in a middle seat. Boarding went smoothly but we sat on the run way for an extended period of time. The screens weren't working for the first 45 mintues and when they were finally reset the movies kept skipping which made it unwatchable, the 7 hour flight from hell."

Pros: "Quick flight, great landing"
Cons: "Can believe they charge you for water."

Pros: "Didn’t feel cramped like on the Air Transat flight to Dublin. The food was quite good and they had a great selection of movies."

Pros: "Plane was clean."
Cons: "They seemed to be a bit stingy on the beverages - I was pretty dehydrated so asked for another can of soda or glass of still water and never received it. Crew was not particularly friendly. I had flown British Air on the way over to Europe and that crew seemed genuinely more friendly. The complimentary headphones were terrible. I almost gave up on watching a movie until I pulled out my iPhone headphones and realized that I could finally hear the dialogue over the roar of the plane."

Cons: "Extremely uncomfortable. The seats were too close together and not enough room, but overall the airline is great. Will travel with them again, but will travel business class next time."

Pros: "Having had bad experiences with Aer Lingus before, I was hesitant to book with Aer Lingus again. But sadly, I was booking this flight last minute and had no other option. The route was Dublin to Calgary, via Toronto. I left myself plenty of time im Toronto to clear customs as I know it can take a while. The day of, the flight ended up being 1.5 hours longer than usual due to headwinds, leaving me with only 2.5 hours in Toronto. I ended up waiting 2 hours and 15 minutes for my bag and missing my connecting flight (my sister who was also on the same flight received hers in 30 mins and made the flight). Westjet was wonderful and put me on a later flight but Aer Lingus didn't have any assistance for me."
Cons: "Aer Lingus lost my sister's luggage going to Ireland and never contacted my sister once the luggage was found. She only received it the day we flew back to Calgary. Poor customer service when inquiring about the bag, no compensation for necessities purchased."

Pros: "They really did a great job, kept us informed about what was going on,staff was quick, organized and pleasant. I have to say, best food on a flight that I have had in a very LONG time,!"

Pros: "Seats comfy, staff friendly."
Cons: "Because I booked through a third party, I wasn't able to log on to confirm seats or prepay my luggage or give my phone number for flight changes. When I got to airport they wanted 50 Euro for my extra luggage. They couldn't accept credit cards in Munich! So then I had to do another bank withdrawal. Minimum withdrawal 100, so now I have an extra 50 Euro left and another bank charge. Probably won't do this again through a third party to a foreign country."

Pros: "Left on time and arrived early"
Cons: "Nothing"

Pros: "The employees were very nice and helpful."
Cons: "Our itinerary was a little confusing, because it said british airways, but we were flying on aer lingus. So we went to the wrong gate at first, luckily we had shown up early amd that gave us plenty of time to make it to the correct gate."

Pros: "Best meals I've ever had. Front facing sleepers are easier to sleep in than the diagonal configuration."
Cons: "Connections within Europe have no business class. It is actually a worse experience than Air France and Lufthansa."

Pros: "Flights were on time"
Cons: "Aer Lingus service and equipment is not up to par with other carriers. including food and entertainment systems"

Pros: "Every seat had it's own t.v.; however, the movie selection was limited compared to the British Airways flight we took to Dublin. We were served a meal that did not require an additional fee which was great, but the taste was so-so. The crew was competent and pleasant."
Cons: "The entertainment (movie) selection was not that great."

Cons: "Boarding was very slow and not well organized therefore all passengers were trying to find their seat at the same time. No pillows or blankets available. The entertainment system has not kept up to date. Poor reception and old movies. My new case was damaged that can't be repaired on route from Heathrow-Dublin-Toronto Aer-Lingus is no different from any other airline that fly across the Atlantic - too bad"

Pros: "The plane was clean and seemed new enough. The flight crew were all pleasant."
Cons: "Leg room is atrocious. Food is sub par even fornairline food. The drink cart should be brought around more than once. My entertainment centre was off or in disrepair for large portions Of the flight, and the plug on tomcharge the phone was not only in a difficult place down. Wtween seats but was not functioning. I paid for an internet connection I couldn't use be aide of a dead phone."

Pros: "Very clean. Seats are comfortable and food is good."

Pros: "Food is poor!!! The vegetarian meals have no flavor"

Cons: "I didn't like the fact that I was skipped the first time they came around with drinks. It happened on our way to Europe and the way back. I did not appreciate that."

Pros: "Flight crew should have not set our expectations after leaving Paris one hour late then sitting on tarmac in Dublin with the hopes we would still make our connecting flight. Stress level was karen higher by this point"
Cons: "Took us 14 additional hours to make it home. Airline and connections should be more realistic."

Pros: "Fast flight"
Cons: "We borded Kemal time, but did not take off until an hour later"

Pros: "Nothing."
Cons: "The plane was dirty and old, the food horrible, cramped seats, dirty and non functioning bathrooms, stressed out and inattentive staff, poor coordination of seating families together (I was told my seat was given to a woman so she could sit with her adult daughter...I wasn't asked, just told), the flight was 1.5 hour delayed, my bag was lost because the incompetent staff member in Italy didn't give me a bording pass for the Dublin to LA flight (I'm still waiting over 24 hours later to find out what's happened to my luggage). Overall, this flight was a nightmare and a huge let down after flying to Rome on British Airways. I can't say enough about how wonderful that flight was..Aer Lingus was a big disappointment and a poor substitute for BA. Very unsatisfied customer!"

Pros: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Cons: "Crew did not smile. They did their job, but did not seem to enjoy it."

Pros: "It got you from point A to point B safely."
Cons: "The flight within Europe had no food or entertainment options. I would have expected a bit more, if even just a bottle of water and a snack."

Pros: "Movies"
Cons: "Late service, poor communication leading to events that left me angry and frustrated and left my friend in tears. I won't be flying British Airways ever again if humanly possible."

Pros: "See above"

Pros: "Boarding was faster."
Cons: "No free drinks. Tight on legroom"

Cons: "It took so long to get bags on the carousel it eliminated any extra time the pilot gave us in getting to the airport quickly."

Cons: "We arrived in Toronto from Dublin to get our connecting flight with two very tired children and were told by Air Canada that our connecting flight was never booked by Aer Lingus. We were told that the flight we were supposed to be on was full and there was no flights until the next morning. To top it off Air Canada could not locate our baggage and we were told to wait around and check back every half hour. If was past two in the morning Dublin time and our kids were exhausted and fell esleep in the airport. We could not wait around any longer with exhausted children so we booked a hotel and took our kids there without our luggage. Our kids were crying because our baggage was lost and thus was a shitty way to end our vacation and my birthday! Would not recommend flying with Aer Lingus or Air Canada. Horrible service."

Pros: "Not much"
Cons: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."

Cons: "I was recently on a 5 week tour of South America where I took 13 flights. They had a boarding system whereby you boarded by numbers with the highest numbers boarding first and they had 3 designated small queues 1-15 16- 30 30 -46 and this worked extremely well"

Pros: "Lunch was actually ok!! Decent recognizeable tasty chicken is what I chose. Crew was ok, not so friendly, looked stressed actually."
Cons: "Flight was delayed- we left about 45 minutes late but landing in Toronto, it took about 2 hours. Luggage took forever. It took forever to disembark. Customs immigration was a walk through no lineup. Changing flights in Dublin was stressful too - having to line up for passport control when I only had 50 minutes for changing flights. Original flight was delayed, then it was a long walk from one end literally to the other end, then passport control!!!! Although flight was really cheap, I'm n sure I'll use them again. All the flights took forever to disembark, to take off. And the washrooms smelled!!!!"

Pros: "Temperature was good. Fortunately the seat next to me was empty which always makes it more comfortable if only the person in front of me did not move her seat back - that makes it difficult to get up. Movie choices were good and the individual screen was good for watching and could be paused."
Cons: "International flights usually include wine with their meal but this would have been an overpriced purchase. The selection of food was marginal and too spicy, only the dessert was edible. Not the quality of the last trip on aer Lingus. There was a second snack sandwich although soggy and unappealing with a minimal slice of chicken."