Sandos Caracol Eco Experience Resort

Sandos Caracol Eco Experience Resort

Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444
C$ 164

rate per night


based on 1,201 reviews

Sandos Caracol Eco Experience Resort
Thu 29/9
Fri 30/9

About Sandos Caracol Eco Experience Resort

  • Resort Room
    Enjoy the many amenities of the resort
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi and Parking for free

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

Photos of Sandos Caracol Eco Experience Resort

Latest deals for Sandos Caracol Eco Experience Resort

Fri 30/9
Tue 4/10
Show deals with
Superior Rooms(C$ 164 - C$ 842)
Superior Room
bed type unknown
bed type unknown

C$ 164/night

C$ 164 totalPrestigia
bed type unknown
bed type unknown

C$ 184/night

C$ 184 totalPrestigia
bed type unknown
bed type unknown

C$ 259/night

C$ 259 totalKAYAK
Deluxe Rooms(C$ 421 - C$ 622)
Deluxe room
bed type unknown
bed type unknown

C$ 421/night

C$ 421 totalOrbitz
bed type unknown
bed type unknown

C$ 616/night

C$ 616
bed type unknown
bed type unknown

C$ 622/night

C$ 622
King Rooms(C$ 630)
King room
1 king bed

1 king bed


C$ 630/night

C$ 630 totalTravelocity
Standard Rooms(C$ 238 - C$ 950)
Standard Room
bed type unknown
bed type unknown

C$ 238/night

C$ 238 totaltravelup
bed type unknown
bed type unknown

C$ 243/night

C$ 243 totalSuperTravel
bed type unknown
bed type unknown

C$ 254/night

C$ 254 totalPriceline
Double Rooms(C$ 487 - C$ 490)
Double room
bed type unknown
bed type unknown

C$ 487/night

C$ 487 totalStayforlong
bed type unknown
bed type unknown

C$ 490/night

C$ 490 totalPrestigia

Amenities at Sandos Caracol Eco Experience Resort

  • Private beach
  • Water sport facilities (on site)
  • Snorkeling
  • Outdoor pool
  • Water slide
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service

Things to do

  • Gift shop
  • Shops (on site)
  • Bicycle rental
  • Board games/puzzles
  • Fishing
  • Game room
  • Golf
  • Canoeing
  • Scuba diving
  • Diving
  • Snorkeling
  • Evening entertainment
  • Beauty salon
  • Table tennis
  • Water park
  • Water sport facilities (on site)
  • Pool table
  • Windsurfing
  • Night club
  • Hiking

Health and safety

  • Daily housekeeping
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Mosquito net
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • First-aid kit
  • Enhanced cleaning
  • Carbon monoxide detector
  • Safe

Services and conveniences

  • ATM on-site
  • Business centre
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24hr front desk
  • Wedding services
  • Ticket service
  • Safety deposit box

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Pool with a view
  • Steam room
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna
  • Water slide


  • Internet
  • Fan
  • Free toiletries
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Additional bathroom
  • Additional toilet
  • Toilet
  • Toilet paper
  • Walk-in shower

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground


  • Family rooms
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Solarium
  • Telephone


  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Tea/coffee maker
  • Coffee machine


  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Streaming service
  • TV

Accessibility and suitability

  • Multi-lingual staff
  • Designated smoking area
  • Disabled Access
  • Elevator


  • Ironing service
  • Laundry facilities
  • Laundry service
  • Iron and ironing board


  • Fitness centre
  • Tennis


  • Socket near the bed


  • Desk

Reviews of Sandos Caracol Eco Experience Resort

GoodBased on 1,201 verified guest reviews

Time of Year:
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Newest first
4.0 Mediocre
Activities Check in horrible Luggage handling horrible Food horrible Reservations horrible
5.7 Passable
Pros:I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
Cons:The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.
10.0 Excellent
Pros:Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.
Cons:Room wasn't always stocked properly.
6.8 Okay
Pros:I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.
Cons:I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.
5.4 Passable
Pros:Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo
Cons:Improve the customer service
6.2 Okay
Pros:The food was good and bar staff was friendly. The resort itself was also beautiful.
Cons:I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.
2.0 Bad
Cons:Rooms are terrible Bee Hives next to your room Mosquito are outnumbered the guest Very Dark No air condition No sun in the rooms Beach is rocky Don't go their
8.5 Great
Pros:This is definitely a place families can go with their kids. There are lots of animals and outdoor activities. I would recommend bringing your own shampoo and conditioner. the beds were okay, could have been better, but outside of those things the resort offered great food, lots to do, and gorgeous scenery. The beach, unfortunately, is way too rocky to swim in, but you can still get in. Temperature was perfect!
Cons:This only thing I didn't like about the resort is that the room smelled of mold the entire time and the shampoo (no conditioner) was not good for us at all. The beach, unfortunately, is way too rocky.
2.0 Bad
Pros:Room With Out BedBugs
Cons:BedBugs Attacking Me & Front Desk Not Willing To Help Me, They Just Asume I Am Making It Up.


Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • El Camaleón Mayakoba Golf Club3.3 km
  • Mamita's Beach Club4.3 km
  • Muelle Navega4.7 km
  • Parque 28 de julio5.3 km
  • Playa principal de Playa del Carmen5.4 km
  • Calle Quinta Avenida5.5 km
  • Yucatek Divers5.6 km
  • Parque Natural Tres Ríos5.8 km
  • Aviario Xaman Ha6.5 km
  • Playacar Golf Club7.5 km
  • Playa Maroma11.4 km
  • Parque Xplor11.9 km



Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

FAQs when booking at Sandos Caracol Eco Experience Resort

  • Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.

  • Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.

  • Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.

  • One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.

  • Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.

  • Sandos Caracol Eco Experience Resort is located at Carretera Cancún Chetumal Km 295, 5.6 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Eco Experience Resort.

  • Check-in time is 3:00 PM and check-out time is 12:00 PM at Sandos Caracol Eco Experience Resort.

  • Yes, Sandos Caracol Eco Experience Resort offers free Wi-Fi.

  • Yes, Sandos Caracol Eco Experience Resort offers free parking.

  • Sandos Caracol Eco Experience Resort is 19.5 km from Cozumel. Sandos Caracol Eco Experience Resort is 45 km from Cancun.

  • Yes, Sandos Caracol Eco Experience Resort has a pool on-site.

  • KAYAK scours the web for all room deals available at Sandos Caracol Eco Experience Resort in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Sandos Caracol Eco Experience Resort and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Sandos Caracol Eco Experience Resort.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city centre

5.6 km

Location rating


Nearest Airport


Distance to airport

45.0 km