Sandos Caracol Eco Experience Resort

Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8.5

Excellent
based on 6,420 reviews
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
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Check-out
Compare vs. KAYAK |

Provider Nightly total
Cancelon C$ 204
Agoda.com C$ 206
KAYAK C$ 221
Cancelon
Agoda.com
KAYAK

Good to know

Distance to city centre 5.7 km
Location rating 8.3
Nearest Airport Cancun
Distance to airport 45.0 km

Rooms

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Check-out

Standard Rooms

C$ 204+

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Unknown
C$ 204 per night
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C$ 206 per night
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C$ 221 per night
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C$ 236 per night
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C$ 238 per night
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C$ 240 per night
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C$ 247 per night
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C$ 248 per night
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C$ 252 per night
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C$ 262 per night
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C$ 268 per night
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C$ 276 per night
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C$ 277 per night
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C$ 297 per night
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C$ 306 per night
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C$ 336 per night
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C$ 336 per night
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C$ 351 per night
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C$ 418 per night

Deluxe Rooms

C$ 236+

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C$ 236 per night
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C$ 246 per night
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C$ 253 per night
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C$ 255 per night
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C$ 281 per night
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C$ 293 per night
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C$ 302 per night
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C$ 303 per night
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C$ 304 per night
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C$ 305 per night
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C$ 305 per night
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C$ 308 per night
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C$ 340 per night
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C$ 361 per night
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C$ 364 per night
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C$ 497 per night

Double Rooms

C$ 242+

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C$ 242 per night

Superior Rooms

C$ 272+

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C$ 1390 per night
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C$ 1754 per night
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C$ 272 per night
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C$ 305 per night
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C$ 318 per night
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C$ 339 per night
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C$ 359 per night
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C$ 366 per night
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C$ 366 per night
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C$ 375 per night
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C$ 380 per night
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C$ 395 per night
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C$ 511 per night
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C$ 511 per night

Reviews

Pros

Cons

Traveller rating

103
58
29
12
2

Time of year

Traveller type

Show reviews that mention

+
adults alike in 18 reviews
beach as beautiful in 64 reviews
eco friendly in 4 reviews
family friendly in 4 reviews
food was good in 89 reviews
great place in 5 reviews
great time in 30 reviews
international buffet in 14 reviews
japanese restaurant in 19 reviews
jungle in 18 reviews
kids club in 43 reviews
lots of activities in 26 reviews
natural environment in 3 reviews
seeing all the wildlife in 4 reviews
shows in 15 reviews
snack bar in 26 reviews
staff was very friendly in 72 reviews
upgraded room in 55 reviews
water park in 33 reviews
year old in 5 reviews
  • Good
    Sep. 2019
    7.5

    The facilities were nice and the resort itself is beautiful.

    The food was disgusting and closed early. After 10:30, there was no food? Horrible! And I tried getting lunch at 12pm and EVERYTHING was closed. Why am I put on a time limit to eat?? Also, most of the cenotes they were advertising you can swim in were gross and to me, not swimmable. Those who did were very brave...

  • Excellent
    Aug. 2019
    10.0

    Everyone was very friendly and loads to do on the resort

    Got lost looking for the resort it’s not very signposted

  • Excellent
    Aug. 2019
    9.6

    The resort has a fantastic wild, jungle style environmental feel. Spider monkeys, Coattis, iguanas, peacocks and even deer are wondering around the resort seemingly unaware of the tourists walking around the cute shady pathways that meandour through their habitat. The picture window from our ground floor room (1504) into the wild was gorgeous. Loved looking out at the animals. The food we had at the al acarte restaurants (la Riviera, Japanese and elite steakhouse) all fantastic. Staff are all dressed in a sort of crocodile Dundee / bush style outfit which makes you feel a bit like you’re on a film set! Spa area was lovely and free to use as adults. Paid for massage was great - a real treat! Beautiful beach with lots of shade. Rooms are gorgeous & well equipped. Staff all very friendly but not over the top Felt very safe walking around Lots of shade Beautiful Cenote on the grounds Great water slides and fun pool for young kids Very environmentally friendly resort Really good value for money Great dive centre on site Games area with pool & table tennis Fun street market on Sunday night

    The layout is confusing for the first 24hours, a map would be helpful. Air con is only in your room- so restaurants & lobby are hot & sweaty. Pools are nice but we only used the quieter turtle pool because the main pool was rowdy. Bars all shut at 5pm so there’s nowhere to have a Pre dinner drink in the evening. Restaurants aren’t on the beach so you don’t get the view or the sea breeze over lunch or dinner. There is an odd booking system for the Japanese restaurant and some of the others have odd opening hours. Hated the buffets. Just like a school canteen. Massive, noisy, busy and tonnes of food but nothing that tickled your taste buds. Its fine for breakfast but we stuck to the smaller Italian restaurant who operated a buffet breakfast & lunch. It’s missing a beachfront food option during daylight hours. It takes ages to check in and check out. No poolside snacks or towels at the best pool - Tortuga pool. All the drinks use a gross sweet syrup so after the initial excitement of smoothies and cocktails we stuck to beer, water and wine. The shows are all on at 8pm which coincides with dinner then at 9 it was a bit halfhearted in the way of entertainment.

  • Okay
    Aug. 2019
    5.8

    The activities are great, and kept my 6 year old very happy. The cycling, the kids club, monkey spotting, the two big Mayan shows and the street fair were highlights.

    The staff lacked empathy. They get 3000 visitors through their doors and you feel it at check in or any other big check point. My son had an upset stomach for 3 days and they wouldn't change the money I needed to get to a drug store. They didn't give me a proper induction so I had to figure out everything myself. Whenever i queued in the lobby it felt like chaos. I was kept on hold on the phone for hours. Three managers didn't call me back when i asked for an escalation after a series of gaffs in the lobby. I'd recommend the hotel for the personal touches in kids club, at concierge and in restaurants and for the amazing nature, but expect a transactional relationship at the moments that count. There's a reason why they take your full balance the minute you arrive. The senior management tried to resolve the gap in service and offered to let my son see their doctor, and this was appreciated, but it took until my last night to get listened to, and by then the lack of care had left it's mark. It might be a small problem to you and we might be 1 in 3000 to you but every 1 of us 3000 should matter as individuals.

  • Excellent
    Aug. 2019
    9.6

    I'll the customer service it was the best i have ever gotten all the staff was extremely friendly and the are bi-lingual so that help since i don't speak Spanish.

    to much animal running around the facilities.

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About

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.5 Excellent

based on 6,420 reviews

8.3

Location

7.4

Service

5.6

Comfort

5.2

Cleanliness

Things to Know

  • Friendly atmosphere
  • Recreation staff is nice
  • Pleasant hotel grounds

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
ATM on-site
Babysitting or child care
Car rental
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle rental
Game room
Spa
Hot tub
Outdoor pool
Scuba diving
Snorkeling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24hr front desk
Night club
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Disabled Access
Hiking
Massage
Child pool
Hairdryer
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Linens
Towels
Business centre
Laundry facilities
Express check out
Cable or satellite TV
Elevator

Photos

Sandos Caracol Eco Experience Resort - Playa del Carmen - Building All Photos (35)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Balcony Balcony (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bar Bar (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bathroom Bathroom (2)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Beach Beach (2)

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club 3.3 km
  • Mamita's Beach Club 4.3 km
  • Muelle Navega 4.7 km
  • Parque 28 de julio 5.3 km
  • Playa principal de Playa del Carmen 5.4 km
  • Calle Quinta Avenida 5.5 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 6.3 km
San Miguel de Cozumel 19.4 km

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