Sandos Caracol Eco Experience Resort

Sandos Caracol Eco Experience Resort

8.4
Excellent

Based on 4,472 reviews
 
Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
  +52 984 873 4444
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
Cancelon C$ 205
Agoda.com C$ 207
KAYAK C$ 222
Cancelon
per night
Agoda.com
per night
KAYAK
per night

Rooms

Check-in
Check-out

Standard Rooms

C$ 205+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 205 per night
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Unknown
C$ 207 per night
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Unknown
C$ 222 per night
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Unknown
C$ 238 per night
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Unknown
C$ 239 per night
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Unknown
C$ 241 per night
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Unknown
C$ 248 per night
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Unknown
C$ 249 per night
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Unknown
C$ 254 per night
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Unknown
C$ 264 per night
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Unknown
C$ 270 per night
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Unknown
C$ 278 per night
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Unknown
C$ 278 per night
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Unknown
C$ 299 per night
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Unknown
C$ 307 per night
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Unknown
C$ 338 per night
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Unknown
C$ 338 per night
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Unknown
C$ 353 per night
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Unknown
C$ 420 per night

Deluxe Rooms

C$ 237+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 237 per night
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Unknown
C$ 247 per night
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Unknown
C$ 254 per night
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Unknown
C$ 256 per night
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Unknown
C$ 282 per night
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Unknown
C$ 295 per night
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Unknown
C$ 304 per night
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Unknown
C$ 305 per night
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Unknown
C$ 306 per night
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Unknown
C$ 307 per night
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Unknown
C$ 307 per night
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Unknown
C$ 309 per night
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Unknown
C$ 342 per night
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Unknown
C$ 362 per night
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Unknown
C$ 366 per night
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Unknown
C$ 500 per night

Double Rooms

C$ 243+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 243 per night

Superior Rooms

C$ 274+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 1398 per night
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Unknown
C$ 1763 per night
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Unknown
C$ 274 per night
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Unknown
C$ 307 per night
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Unknown
C$ 320 per night
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Unknown
C$ 341 per night
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Unknown
C$ 360 per night
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Unknown
C$ 368 per night
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Unknown
C$ 368 per night
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Unknown
C$ 377 per night
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Unknown
C$ 382 per night
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Unknown
C$ 397 per night
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Unknown
C$ 514 per night
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Unknown
C$ 514 per night

Reviews

Traveller rating

71
43
21
10
2

Time of year

Traveller type

Show reviews that mention

+
water park
shows
omelette station which was great
lots of activities
jungle surrounded
lots of animals
great food
natural environment
beach is rocky
great for the kids
international buffet
nice pool
beautiful resort
staff was very friendly
variety of restaurants
smell nauseating
year old
rooms were very old
  • Okay
    Aug 2018
    5.7

    Cheap All inclusive with great lands and pools but no beach

    I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).

    The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.

  • Excellent
    Apr 2018
    10.0

    Best Resort for Family

    Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.

    Room wasn't always stocked properly.

  • Good
    May 2017
    6.8

    It's very nice but it could be improved

    I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.

    I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.

  • Okay
    Apr 2017
    5.4

    Bell boy and reception

    Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo

    Improve the customer service

  • Good
    Mar 2017
    6.2

    The food was good and bar staff was friendly. The resort itself was also beautiful.

    I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.

  • Poor
    Aug 2016
    2.0

    Rooms are terrible Bee Hives next to your room Mosquito are outnumbered the guest Very Dark No air condition No sun in the rooms Beach is rocky Don't go their

  • Excellent
    May 2016
    8.5

    Beautiful resort, great family place

    This is definitely a place families can go with their kids. There are lots of animals and outdoor activities. I would recommend bringing your own shampoo and conditioner. the beds were okay, could have been better, but outside of those things the resort offered great food, lots to do, and gorgeous scenery. The beach, unfortunately, is way too rocky to swim in, but you can still get in. Temperature was perfect!

    This only thing I didn't like about the resort is that the room smelled of mold the entire time and the shampoo (no conditioner) was not good for us at all. The beach, unfortunately, is way too rocky.

  • Poor
    Dec 2014
    2.0

    I Got Attacked By Bedbugs

    Room With Out BedBugs

    BedBugs Attacking Me & Front Desk Not Willing To Help Me, They Just Asume I Am Making It Up.

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About

Overview

SANDOS CARACOL BEACH is 5 star Resort located Central. This Resort has about 778 rooms on 3 floors. This Resort's room amenities include Television, Air conditioning, Mini bar, Hairdryer; This Resort's facilities and services include large sized lobby, indoor swimming pool, tennis courts, beauty salon, fitness club, sauna, disabled facility, parking lot, room service, Porterage, Baby sitting;

HanaTour

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.4 Excellent

Based on 4,472 reviews

8.2

Location

7.5

Service

5.2

Bar and Beverages

5.1

Cleanliness

Things to Know

  • Friendly atmosphere
  • Recreation staff is nice
  • Pleasant hotel grounds

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
ATM on-site
Babysitting or child care
Car rental
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle rental
Game room
Spa
Hot Tub
Outdoor pool
Scuba diving
Snorkeling
Restaurant
Bar/Lounge
Beauty salon
Air-Conditioned
24 Hour Front Desk
Night club
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Increased Accessibility
Hiking
Massage
Kid-friendly
Child pool
Hairdryer
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Elevator

Photos

Sandos Caracol Eco Experience Resort - Playa del Carmen - Building All Photos (35)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Balcony Balcony (2)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bar Bar (2)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bathroom Bathroom (2)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Beach Beach (1)

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club 3.3 km
  • Mamita's Beach Club 4.3 km
  • Muelle Navega 4.7 km
  • Parque 28 de julio 5.3 km
  • Playa principal de Playa del Carmen 5.4 km
  • Yucatek Divers 5.6 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

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