Trips
Sandos Caracol Eco Experience Resort

Sandos Caracol Eco Experience Resort

8.3
Excellent

Based on 3,869 reviews
 
Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
  +52 984 873 4444
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Mon 20/8
Tue 21/8
Compare vs. KAYAK |
Cancelon C$ 202
Agoda.com C$ 204
KAYAK C$ 219
Cancelon
per night
Agoda.com
per night
KAYAK
per night

Rooms

Mon 20/8
Tue 21/8

Double Rooms

C$ 240+

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Nightly base price
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Unknown
C$ 240 per night

Superior Rooms

C$ 270+

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Nightly base price
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C$ 1378 per night
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C$ 1739 per night
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C$ 270 per night
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C$ 302 per night
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C$ 316 per night
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Unknown
C$ 336 per night
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C$ 355 per night
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Unknown
C$ 363 per night
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C$ 363 per night
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Unknown
C$ 372 per night
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C$ 377 per night
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C$ 392 per night
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C$ 506 per night
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Unknown
C$ 506 per night

Standard Rooms

C$ 202+

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C$ 202 per night
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C$ 204 per night
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C$ 219 per night
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C$ 234 per night
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Unknown
C$ 236 per night
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Unknown
C$ 238 per night
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Unknown
C$ 245 per night
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Unknown
C$ 246 per night
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Unknown
C$ 250 per night
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Unknown
C$ 260 per night
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C$ 266 per night
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C$ 274 per night
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C$ 275 per night
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C$ 294 per night
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C$ 303 per night
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C$ 333 per night
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C$ 333 per night
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C$ 348 per night
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C$ 414 per night

Deluxe Rooms

C$ 234+

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Provider
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C$ 234 per night
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C$ 244 per night
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C$ 251 per night
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C$ 253 per night
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C$ 278 per night
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C$ 291 per night
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C$ 300 per night
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C$ 300 per night
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C$ 302 per night
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C$ 302 per night
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C$ 302 per night
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Unknown
C$ 305 per night
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C$ 337 per night
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C$ 357 per night
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C$ 361 per night
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C$ 493 per night

Reviews

Traveller rating

67
43
21
9
2

Time of year

Traveller type

Show reviews that mention

+
water park
shows
restaurants
seeing all the wildlife
lots of animals
trained deal
great food
lots of activities
natural environment
nice and the beach
nice pool
fruit drinks
omelette station
lunch buffet
great for the kids
room was two queen
activities for adults
nice staff
years ago
  • Excellent
    Apr 2018
    10.0

    Best Resort for Family

    Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.

    Room wasn't always stocked properly.

  • Good
    May 2017
    6.8

    It's very nice but it could be improved

    I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.

    I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.

  • Okay
    Apr 2017
    5.4

    Bell boy and reception

    Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo

    Improve the customer service

  • Good
    Mar 2017
    6.2

    The food was good and bar staff was friendly. The resort itself was also beautiful.

    I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.

  • Poor
    Aug 2016
    2.0

    Rooms are terrible Bee Hives next to your room Mosquito are outnumbered the guest Very Dark No air condition No sun in the rooms Beach is rocky Don't go their

  • Excellent
    May 2016
    8.5

    Beautiful resort, great family place

    This is definitely a place families can go with their kids. There are lots of animals and outdoor activities. I would recommend bringing your own shampoo and conditioner. the beds were okay, could have been better, but outside of those things the resort offered great food, lots to do, and gorgeous scenery. The beach, unfortunately, is way too rocky to swim in, but you can still get in. Temperature was perfect!

    This only thing I didn't like about the resort is that the room smelled of mold the entire time and the shampoo (no conditioner) was not good for us at all. The beach, unfortunately, is way too rocky.

  • Poor
    Dec 2014
    2.0

    I Got Attacked By Bedbugs

    Room With Out BedBugs

    BedBugs Attacking Me & Front Desk Not Willing To Help Me, They Just Asume I Am Making It Up.

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About

Overview

SANDOS CARACOL BEACH is 5 star Resort located Central. This Resort has about 778 rooms on 3 floors. This Resort's room amenities include Television, Air conditioning, Mini bar, Hairdryer; This Resort's facilities and services include large sized lobby, indoor swimming pool, tennis courts, beauty salon, fitness club, sauna, disabled facility, parking lot, room service, Porterage, Baby sitting;

HanaTour

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet-friendly
Spa

8.3 Excellent

Based on 3,869 reviews

8.4

Location

7.2

Service

4.7

Bar and Beverages

4.6

Cleanliness

Things to Know

  • Friendly service
  • Friendly atmosphere
  • Recreation staff is nice
  • Pleasant hotel grounds

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
ATM on-site
Babysitting or child care
Car rental
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Bicycle rental
Game room
Spa
Hot tub
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24 Hour Front Desk
Night club
Safe
Sauna
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Increased Accessibility
Kid-friendly
Child pool
Hairdryer
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Elevator

Photos

Sandos Caracol Eco Experience Resort - Playa del Carmen - Pool All Photos (35)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Business centre Provided by Hotels.com ビジネスセンター (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Front desk Provided by Hotels.com フロントデスク (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen Provided by Hotels.com ホテル設備 (3)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Kitchen Provided by Hotels.com キッチン (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Living room リビングルーム (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Outdoors view 屋外 (3)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Pool プール (4)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Restaurant レストラン (3)
All Photos (35)
スパ (1)
フロントデスク (1)
レストラン (3)
プール (4)
ビジネスセンター (1)
バルコニー (1)
寝室 (7)
バー (2)
ロビー (1)
屋外 (3)
ビーチ (2)
リビングルーム (1)
ジム (1)
キッチン (1)
会議 (1)
浴室 (2)
ホテル設備 (3)
All Photos (35)

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club 3.3 km
  • Mamita's Beach Club 4.3 km
  • Navega Pier 4.7 km
  • Calle Quinta Avenida 4.8 km
  • 28 de julio Park 5.3 km
  • Playa del Carmen Main Beach 5.4 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

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