Pros (+) Lots of activities, great food, entertaining staff, and adult beverages
Cons (-) Would have been nice to have a coffee bar.
5 stars
Valentin Imperial Maya - Adults Only
Carr.Fed.307 Chetumal, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 206 3660Photos of Valentin Imperial Maya - Adults Only
Overview
Nestled on a one-half mile stretch of private beach in Playa Secreto in the Riviera Maya, this only-adult, all-inclusive resort offers spa services and a variety of on-site dining and entertainment options. Valentin Imperial Maya All Inclusive features rooms with jetted tubs and balconies. The rooms offer free high-speed internet access as well as iPod docking stations. Breakfast and lunch are served at the beachfront à la carte restaurant. The resort's main buffet restaurant serves breakfast and lunch. For dinner, guests can choose from 7 a la carte restaurants, which serve Italian, French, Japanese, Indonesian, Mexican, steak dishes and seafood. The property arranges kayaking, snorkeling or scuba diving. On spot, guests can relax with a massage in the full-service spa. Among other features are an outdoor swimming pool and tennis courts. Valentin Imperial Maya All Inclusive is located 25 minutes' drive from International Cancun Airport, 30 minutes' drive from Cancun and only 20 minutes' drive from Playa del Carmen.
Latest deals for Valentin Imperial Maya - Adults Only
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Valentin Imperial Maya - Adults Only
- Private beach
- Adults only
- Snorkeling
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
Things to do
- Bicycle rental
- Board games/puzzles
- Game room
- Golf
- Cycling
- Darts
- Scuba diving
- Diving
- Snorkeling
- Bingo
- Evening entertainment
- Cooking classes
- Beauty salon
- Table tennis
- Pool table
- Water sport facilities (on site)
- Basketball court
- Foosball table
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
- Chapel/shrine
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Designated smoking area
- Private entrance
- Disabled Access
- Roll-in shower
- Adults only
- Elevator
- Accessible by elevator
- Adapted bath
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Bidet
- Spa bath
- Toilet
- Toilet paper
- Walk-in shower
Dining
- Wine glasses
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Dining table
General
- Garden view
- Interconnected room(s) available
- Pool view
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Solarium
- Telephone
- Tile/marble floor
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- Books
- TV
- Smartphone dock
Outdoor
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
- Valet parking
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Family friendly
- Complimentary breakfast
Reviews of Valentin Imperial Maya - Adults Only
9.1
Wonderful
746 verified ratings
Wonderful
578
Very good
82
Good
41
Okay
12
Fair
16
Mediocre
12
Poor
5
Summary of reviews
Guests say
Overall, guests experienced excellent service with many praising the staff's promptness and helpfulness, especially in the restaurants and housekeeping. The cleanliness of the hotel and its facilities was also highlighted positively, with several guests noting well-maintained grounds and rooms. However, there were significant concerns regarding the quality of food, with multiple reviews indicating it fell short of expectations. Some guests mentioned specific issues like slow check-in, difficulties in group dining arrangements, and dissatisfaction with meal options, indicating that despite the beautiful setting and good service, the food experience could greatly impact overall satisfaction.AI-generated from customer reviews
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9.1 out of 10
137 reviews
9.4 out of 10
7 reviews
All reviews
Pros (+) Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.
Cons (-) Nothing. We truly found nothing we didn't like.
Pros (+) This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.
Cons (-) The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 w...
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Pros (+) Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.
Cons (-) Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously ...
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Pros (+) Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.
Pros (+) Service, food, pool, rooms.
Cons (-) Coffee is bad. Fruit juice for drinks bad.
Pros (+) Everything
Cons (-) The only thing I didn't like was the coffee at breakfast. All coffee at other restaurants was great. I truly enjoyed everything.
Pros (+) What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.
Pros (+) The staff, food, hotel rooms, pool, beach
Cons (-) Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.
Location
Carr.Fed.307 Chetumal, 77710 Playa del Carmen, Quintana Roo
What's nearby
- Playa Paraíso1.6 km
- Playa Maroma3.9 km
- Parque Natural Tres Ríos9.4 km
- El Camaleón Mayakoba Golf Club12.2 km
- Mamita's Beach Club19.5 km
- Muelle Navega19.8 km
- Parque 28 de julio20.4 km
- Playa principal de Playa del Carmen20.5 km
- Calle Quinta Avenida20.6 km
- Yucatek Divers20.7 km
- Aviario Xaman Ha21.6 km
- Playacar Golf Club22.5 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Valentin Imperial Maya - Adults Only
Low season | July |
|---|---|
High season | June |
Average price (weeknight) | C$ 981 |
Average price (weekend night) | C$ 824 |
When to book a room at Valentin Imperial Maya - Adults Only
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Playa del CarmenGood to know
Value for money | 8.8 |
|---|---|
Distance to downtown | 20.7 km |
Nearest Airport | Cozumel |
Distance to airport | 28.3 km |