Valentin Imperial Maya - Adults Only

Carretera Federal 307 Chetumal, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 206 3660

Cheapest
rate per night

9.3

Excellent
based on 368 reviews
Valentin Imperial Maya - Adults Only - Playa del Carmen, Quintana Roo, Mexico
Fri. 23/10
-
Sat. 24/10
Compare vs. KAYAK |

Provider Nightly total
TripAdvisor C$ 226
snaptravel C$ 261
Stayforlong C$ 276
TripAdvisor
snaptravel
Stayforlong

Good to know

Value for money

8.9

Distance to city centre

20.7 km

Location rating

9.3

Nearest Airport

Cancún

Distance to airport

30.5 km

Rooms

Fri. 23/10
Sat. 24/10

Deluxe Rooms

C$ 261+

Bed type
Provider
Nightly base price
Unknown
C$ 261 per night
Unknown
C$ 276 per night
Unknown
C$ 282 per night
Unknown
C$ 286 per night
Unknown
C$ 296 per night
Unknown
C$ 316 per night
Unknown
C$ 317 per night
Unknown
C$ 317 per night
Unknown
C$ 327 per night
Unknown
C$ 356 per night
Unknown
C$ 364 per night
Double bed
C$ 365 per night
Unknown
C$ 384 per night
Unknown
C$ 402 per night
Unknown
C$ 432 per night
Unknown
C$ 437 per night

Standard Rooms

C$ 307+

Bed type
Provider
Nightly base price
Unknown
C$ 307 per night
Unknown
C$ 478 per night

Double Rooms

C$ 296+

Bed type
Provider
Nightly base price
Unknown
C$ 296 per night

King Rooms

C$ 368+

Bed type
Provider
Nightly base price
Unknown
C$ 368 per night

Reviews

Pros

Cons

Traveller rating

269
21
6
1
0

Time of year

Traveller type

Show reviews that mention

+
staff and facilities in 183 reviews
food and drinks in 173 reviews
staff were friendly in 154 reviews
beach is great in 92 reviews
room service in 53 reviews
main pool in 36 reviews
grounds are well manicured in 29 reviews
beach chairs in 15 reviews
resort is beautiful in 15 reviews
beautiful property in 13 reviews
dinner buffet in 5 reviews
riviera maya in 4 reviews
  • Excellent
    Sep. 2019
    10.0

    Lots of activities, great food, entertaining staff, and adult beverages

    Would have been nice to have a coffee bar.

  • Excellent
    Dec. 2016
    10.0

    Great service

    Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.

    Nothing. We truly found nothing we didn't like.

  • Okay
    Feb. 2016
    4.8

    Groups over 8 and/or LGBT, Gay, Same-sex couples s

    This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.

    The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.

  • Excellent
    Oct. 2015
    9.7

    Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.

    Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.

  • Excellent
    Oct. 2015
    10.0

    Best resort ever

    Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Enjoy vast blue waters, white sandy beaches, and all-inclusive features at Valentin Imperial Maya. The adults-only resort in Riviera Maya is ideal for a romantic getaway or destination wedding as the staff here will cater to its guests’ every need.

Valentin Imperial Maya is located in Playa del Secreto along the Caribbean Sea. It is a 20-minute drive from Cancun Airport and 25 minutes from the famed Playa del Carmen. Guests have easy access to water sports, including kayaking, jet-skiing, and snorkeling. Day excursions to Tulum and Chichen Itza Mayan ruins are a top choice on the itineraries of many guests.

Accommodations at Valentin Imperial Maya offer luxury at its finest. Guests can choose from lodgings like the Deluxe Junior Suite with a private terrace and single hydro-massage tub, the Golden Swim-Up Junior Suite with terraced pool access, full-marble bathroom, and pillow menu, or the Imperial Privilege Suite with indoor and outdoor jacuzzis, and dining and living rooms, with all suites including complimentary Wi-Fi, and many being designed with accessibility in mind.

Valentin Imperial Maya’s on-site activities and amenities are world-class. Guests can enjoy luxury spa treatments, a cutting-edge fitness center, shopping boutiques, billiards in the playroom, luggage storage, and 24-hour front desk services.

For incredible Asian-fusion cuisine, guests can enjoy meals at Taman Sari. For locally-inspired Mexican cuisine crafted by master chefs, guests can visit La Hacienda while crave-worthy buffet meals for breakfast and beyond is offered at Le Marché. The Sports and Music Bar is an oasis for cold cocktails and live entertainment while Sunrise and Sunsert crafts tropical cocktails for guests to enjoy right on the beach.

A taste of paradise is a sure thing when staying at Valentin Imperial Maya, whether guests go as couples, solos, or groups.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.3 Excellent

based on 368 reviews

9.5

Cleanliness

9.5

Comfort

9.4

Staff

8.9

Value for money

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Fitness centre
Free Wi-Fi
Disabled Access
ATM on-site
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry facilities
Meeting/Banquet facilities
Room service
Smoke alarms
Golf
Hot tub
Outdoor pool
Snorkeling
Restaurant
Bar/Lounge
Beauty salon
Express check out
Hairdryer
Cable or satellite TV
Air-conditioned
24hr front desk
Wake-up service
Airport shuttle (surcharge)
Free parking
Private beach
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Linens
Towels
Adults only
Elevator
Massage
Pool bar
Accessible by elevator
Adapted bath
Additional bathroom
Additional toilet
Alarm clock
Balcony
Bathtub
Bidet
Body soap
Bottle of water
Breakfast in the room
Chapel/shrine
Coffee machine
Conditioner
Desk
Entire unit located on ground floor
Entire unit wheelchair accessible
Fan
Feather pillow
Fire extinguisher
Flat-screen TV
Free toiletries
Garden view
Hypoallergenic pillow
Interconnected room(s) available
iPhone dock
Key card access
Laptop safe
Mosquito net
Newspapers
Non-feather pillow
Outdoor furniture
Pants press
Pool towels
Pool view
Private bathroom
Private check-in/check-out
Private entrance
Radio
Roll-in shower
Safety deposit box
Sea view
Seating area
Shampoo
Shower
Shower cap
Slippers
Snack bar
Socket near the bed
Sofa
Sofa bed
Solarium
Spa bath
Tea/coffee maker
Telephone
Tile/marble floor
Toilet
Toilet paper
Trash cans
TV
Upper floors accessible by elevator
Upper floors accessible by stairs
VIP room facilities
Walk-in shower
Wardrobe or closet
Wi-Fi available in all areas
Daily housekeeping
Entertainment staff
Hammam (Turkish bath)
Ironing service
Mini-market on site
Shops (on site)
Tour desk
Board games/puzzles
Cycling
Darts
Diving
Evening entertainment
Table tennis
Water sport facilities (on site)
Bathrobe
Garden
Shuttle service (additional charge)
Spa and wellness centre
Beach towels
Bicycle available
First-aid kit
Contactless check-in/check-out
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
Process in place to check health of guests
Bingo
CCTV in common areas
CCTV outside property
Cooking classes
Hand sanitizer in guest accommodation and key areas
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Business centre
Laundry service
Spa
Coffee shop
Pets not allowed
Pool table
Free valet parking
Wedding services
Outdoor tennis
Bicycle rental
Scuba diving
Safe
Sauna

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Photos

All Photos (35)
Bedroom (7)
Pool (4)
Beach (2)
Lobby (1)

Location

Most Popular Landmarks

  • Playa Paraíso 1.7 km
  • Playa Maroma 3.9 km
  • Parque Natural Tres Ríos 9.5 km
  • El Camaleón Mayakoba Golf Club 12.2 km
  • Mamita's Beach Club 19.5 km
  • Muelle Navega 19.9 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Hotels North America Mexico Quintana Roo Playa del Carmen Valentin Imperial Maya - Adults Only