Good to know
|Distance to city centre||3.8 km|
|Nearest Airport||Puebla City Huejotsingo|
|Distance to airport||19.0 km|
Time of year
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The governor suite is super comfortable, it has a lot of space. The livingroom is a great space to relax. Amazing staff.
The bathtub didn't work, but they tried to fix it and offered a temporary solution, so that was great.
The size of the rooms
The bathtub of room 238 was not working properly
Room was big.
The staff were pretty unfriendly at times and they kept trying to charge for everything extra, a puppy and even extra towels. I wouldn't mind but there are no clear details of extra costs on booking.com at the time of booking. It just days they 'may charge' in a very hidden text with no actual details on how much. So it is impossible to know. They didn't charge after I complained a lot. Service is also normally excellent in Mexico, in a basic way such as saying good morning before the guest etc. I had a delayed response twice when saying good morning. The staff need better training and more focus on the customer. Floor also had some hairs.
almost all people of the service were very kind and helpful
the buffet was poor there was no hot water and I had to pay for an extra towel since in the room there was only 2 medium and old towels
With a stay at MM Grand Hotel in Puebla, you'll be within a 10-minute drive of Angelopolis Commercial Center and Estrella de Puebla Observation Wheel. Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Puebla? This hotel has 3918 square feet (364 square meters) of space consisting of a conference center and a meeting room. Free valet parking is available onsite.
based on 819 reviews
Things to Know
- Nice building
- Very quiet
- Spacious rooms
Policies vary by room type and provider.
Most Popular Landmarks
- Angelopolis Mall 1.4 km
- Museo Internacional Barroco 2.8 km
- Downtown Puebla 3.1 km
- Amparo Museum 4.1 km
- Catedral de Puebla 4.2 km
- Zócalo de Puebla 4.2 km
|Puebla City Huejotsingo||19 km|
|Mexico City Benito Juarez||97.8 km|