Sequoia Hotel

Good location! Accessible to public transportation, restaurants, and church.

1. Slow internet - we used our own data instead. 2. Limited wall outlets - we need to pull out our mobile chargers only to get our laptops alive. 3. Not so spacious rooms / overloaded furniture (sofa). We'd love to have a table where we can dock our laptops, but table available is occupied solely by the tea cups which we cannot put anywhere else as the room has no extra space to put aside the unnecessary items. 4. Staff need more customer handling training.

It was located very near an event I was attending. There was ample parking in the basement. Checking in was fast and efficient. The WiFi signal in the room was excellent. The room was spacious. The bed was huge and comfortable. The room service staff was friendly but the front desk people could afford to smile more often.

Room rate did not include breakfast. I’ve stayed in better places with the same or lower rates inclusive of breakfast. The hotel promotes itself as a “business friendly hotel” yet there was only 1 power outlet in the entire room. It had 2 sockets - 1 of which was used to power the refrigerator therefore leaving only 1 sockets for the guest. (There was an outlet under the TV but naturally the TV and cable box were plugged in) After a full day at an event, coming back to the room to charge my 2 phones and work on my tablet at the same time was not possible. No power outlet in the bathroom either. No blow dryer. Good thing I brought my own. But still had to use the one and only power outlet in the room and it was not even by the bed. There were so many places in the room where power outlets could have been installed - by the sink, on the walls beside the bed, near the wardrobe rack. My reservation confirmation said there was a Mini Bar but the refrigerator was empty. There was a water pot / heater and cups but no coffee, tea, tea spoons or stirrers. There wasn’t a single drawer in the room - not by the bed, not at the “work desk”. There was a wardrobe rack - no closet. All my clothes were exposed. I could hang some of my clothes on the rack but still lived out of my suitcase for the most part. I get the whole minimalist attempt in the decor but at least have some function. They asked for a deposit of Php2,000 (or P1,000 per room night), yet they charged me cash for room service saying they could not charge my breakfast to my room. And speaking of breakfast, it took a while for them to complete mine on the 1st morning. The staff who took my order on the phone was efficient and friendly. So I was surprised when they forgot the butter and the coffee. Someone came back to deliver the butter but still forgot the coffee. When the coffee finally came, it was with cream and sugar on the side but they failed to provide a tea spoon or stirrers.