Hotels near Reagan Washington National Airport

Hotels near Reagan Washington National Airport

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Reagan-National (DCA) - Washington, DC, United States
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Best hotels near Reagan Washington National Airport

Cleanliness
9.4
Comfort
9.4
Facilities
9.6
Location
8.9
Overall
9.5
Overall 9.1 Excellent
Based on 543 reviews
Cleanliness
9.4
Comfort
9.4
Facilities
9.6
Location
8.9
Overall
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.3
Location
9.1
Services
9.1
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
9.5
Facilities
9.5
Location
9.0
Overall
9.0
Cleanliness
9.4
Comfort
9.5
Location
8.9
Services
9.2
Staff
9.3
Cleanliness
9.5
Comfort
9.5
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Facilities
9.6
Location
8.8
Overall
9.6
Cleanliness
9.3
Comfort
9.5
Location
8.6
Services
9.1
Staff
8.8

Excellent 10.0
Pros: Everything else
Cons: No pool
Excellent 10.0
Pros: Beautiful newer hotel in great area.
Cons: The parking and pet fees were highway Robert!
Excellent 8.0
Pros: Cleanliness and location
Cons: Complementary breakfast can be better The room keys did not work next day, had to get new set from front desk
Excellent 9.0
Pros: Loved the location and cleanliness. Room was very comfortable, the TV is huge and swivels. The shampoo was amazing, lol! Breakfast could be better (grab and go because of covid), but it was okay. Parking is $37/day but we were able to find parking on the street (free on the weekends). We enjoyed our stay. Restaurants within walking distance. Nice area around.
Cons: Wish they could offer self serve tea/ coffee during the day. I wish they’d offer water/ milk for breakfast.
Excellent 10.0
Pros: The location is nice, and being inside the hotel had a very jazzy vibe to it. It felt like a place of elegance.
Cons: I expected the breakfast to be more than just a small variation of fruit, juice and pastries. I also had to buy water because there was none with the breakfast.
Excellent 9.0
Pros: Everything
Cons: I wish the breakfast was a little better buy other than that it was great👍
Excellent 8.0
Pros: There were quite a lot things that I enjoyed at that location One other thing that is not good is that the elevators are not secured by a key card which means anyone can come in off the streets and get on the elevator and go whereever they want. Scary!
Cons: I didn¿t like that a few different times during the day I called and no one was at the front desk to answer my call. I had to wait until the even to speak to someone... Also, the front doors to the hotel are unlocked after 9pm is quite daunting. T
Excellent 9.0
Pros: The staff and how quiet it is at this hotel. Plus it's in a great location. Can go for walks, lots of places to shop at near by.
Cons: It's minor but I wish the plates and silverware were more cleaner, but I normally clean them before using them anyway because it's their being shared by every guest that stays. I don't like the lack of counter space and the out dated/ worn out furniture
Excellent 8.0
Pros: My grandchildren loved staying here. The rooms were clean and inviting. Excellent attendant when checking in.
Cons: The only part I disliked was the bag breakfast. I miss having a hot meal. You should offer points (ie. 250) or a bag breakfast. After leaving the hotel, I had to find a breakfast spot.
Excellent 8.0
Pros: It was nice & cozy
Cons: I would have like to have had a better selection on breakfast but I’m thankful.
Excellent 10.0
Pros: Very clean rooms quite location.
Cons: The check out time they didn’t extend to us a late checkout most hotel will give an extra hour especially considering we checked in at 11pm not at 3pm that day. Then the room keys was literally deactivated at 11:55 am.
Excellent 10.0
Pros: 2 king beds
Excellent 9.0
Pros: The room includes everything, pots , knife , forks.
Cons: The refrigerator was too noisy and can't set the thermostat higher. Highest it goes is 72
Good 6.0
Pros: nice room.
Cons: Crazy parking! Costs $37 and the exit arms are often stuck!
Excellent 10.0
Pros: The hotel was very spacious and clean. We were highly impressed.
Excellent 10.0
Pros: Easy check-in, nice staff, loved the kitchenette in the room, very clean, large breakfast options!
Excellent 10.0
Pros: The breakfast was amazing and it had a complimentary shuttle to get you to the metro and airport.
Cons: Our room smelled a bit funky (we think it was the fridge) but nothing too terrible that room spray couldn't fix.
Good 6.0
Pros: Great food! Clean room.
Cons: The parking garage always seems to be broken.
Good 6.0
Pros: Clean. Free food.
Cons: Had difficulty getting out of the garage and the parking was very expensive ($32/day).
Good 6.0
Pros: Good food, nice staff.
Cons: Parking was expensive and the exit was broken and I had to wait to be let out.
Okay 5.0
Pros: Clean. Nice free breakfast and Happy Hour.
Cons: No.
Good 7.0
Pros: Lots of free food and great amenities.
Cons: Very expensive parking!
Good 7.0
Pros: Free food. Nice room.
Cons: $37/day parking!! Also, sink had a distinct odor of mold.
Good 7.0
Pros: The size of the room
Cons: The breakfast
Excellent 10.0
Pros: Ntrakgast
Cons: Nothing
Okay 5.0
Pros: Room was clean and some, not all, of the desk staff was helpful. Restaurant was the best hotel restaurant I have experienced.
Cons: The afternoon shuttle bus service was terrible. They did not come close to maintaining the schedule. They rarely answered the telephone. The front desk never knew where the bus was and they could not reach the driver by phone.
Good 7.0
Pros: Comfortable rooms
Cons: The airport shuttle does not accommodate early and late flights. Waited for the shuttle almost 40 minutes even though they state it runs every 30 minutes.
Excellent 10.0
Pros: The accommodations were wonderful. I really enjoyed my stay.
Cons: Everything was great.
Excellent 10.0
Pros: The service at the Residence Inn Arlington- Capital View was outstanding! Everyone on the staff was friendly and willing to help with anything we needed.
Excellent 10.0
Pros: The free breakfast, outstanding gym, and comfortable suites.
Cons: Distance from Metro can be a pain, but the free shuttle service helps.
Excellent 10.0
Pros: Terrific staff. Rooms are spacious, clean, and quiet. Easy to downtown but away from the crowds. Reagan National is a 3-minute shuttle ride away.
Excellent 9.7
Pros: Clean Room, Friendly Staff, Great Shuttle service
Cons: Too Far To Walk Anywhere In The Cold Weather.
Excellent 9.6
Pros: Kettle in the room
Cons: Everything was perfect
Residence Inn Arlington Capital View - Arlington
Rated #1
9.1
Excellent 9.1
Based on 543 reviews
Details
Reviews
C$ 198

Cleanliness
9.3
Comfort
9.3
Facilities
9.0
Location
9.2
Overall
9.2
Overall 9.0 Excellent
Based on 979 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
9.0
Location
9.2
Overall
9.2
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Location
10.0
Overall
8.6
Cleanliness
9.4
Comfort
9.3
Facilities
9.0
Location
9.7
Overall
9.4
Cleanliness
9.2
Comfort
9.2
Location
9.1
Services
9.0
Staff
9.0
Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
9.0
Overall
8.6
Cleanliness
9.4
Comfort
9.4
Location
9.3
Services
9.1
Staff
9.3
Cleanliness
9.3
Comfort
9.2
Facilities
9.0
Location
9.1
Overall
9.0
Cleanliness
9.4
Comfort
9.3
Facilities
9.3
Location
9.1
Overall
9.8
Cleanliness
9.2
Comfort
9.0
Location
8.9
Services
8.8
Staff
8.7

Excellent 9.0
Cons: difficult to locate hotel from directions
Excellent 10.0
Pros: Bed was comfortable, clean and the room was quiet.
Cons: No
Excellent 8.0
Pros: Co-located with Crystal Springs Metro Station Easy shuttle Good Front Desk staff
Cons: They did not make up the room until I pressed them saying that it was "upon request" and that I should have been informed upon check in. Pen and paper were not available in the room. Bar was understaffed. In short, one too many MBA's involved.
Excellent 9.0
Pros: He view very great
Okay 4.0
Pros: Well for starters! Nothing. Only thing that IS worth It would be the area and surrounding restaurants and stores. Extra $100 Fee added so expect to pay $100+ more once you arrive at the hotel. No room service. No breakfast it wasn’t even mentioned by the workers or front desk people. We got 0 Room cleaning. No clean sheets or Towels. Def gonna book somewhere else. Don’t let the Marriott name fool you.
Cons: Nothing. Only thing that IS worth It would be the area and surrounding restaurants and stores. Extra $100 Fee added so expect to pay $100+ more once you arrive at the hotel. No room service. No breakfast it wasn’t even mentioned by the workers or front desk people. We got 0 Room cleaning. No clean sheets or Towels. Def gonna book somewhere else. Don’t let the Marriott name fool you.
Excellent 10.0
Pros: The promptness
Cons: The staff was awesome 👌
Excellent 10.0
Pros: Cleanliness, friendly staff
Cons: No complaints
Excellent 8.0
Pros: Quite a few things
Cons: Some staff members are rude....
Good 7.0
Pros: Room was very dusty. TV stand, bed frame. I kept waking up with allergies for 5 days and we did not know why. Until the last day I start checking I found those areas very dusty. Got pictures. Show it at check out and nothing was offered.
Cons: Dusty room.
Excellent 9.0
Pros: The location was perfect for the metro and great restaurants.
Cons: The doors to the rooms closed like bank vaults, they were aggressively loud.
Excellent 9.0
Pros: Location was great. An easy walk to grocery stores, restaurants, and the Mt. Vernon trail. Easy bike ride into D.C.
Cons: Parking is expensive in my opinion, but appears to be on par with all the hotels in the area.
Excellent 10.0
Pros: Very nice and super clean!!!
Excellent 8.0
Pros: The housekeeping staff continues to walk in my room unannounced....
Good 7.0
Pros: Location. Downstairs is the subway, super convenient to gallery mall
Cons: No
Excellent 9.0
Pros: Location
Cons: No maid service. No electrical plugs on left side of bed
Excellent 10.0
Pros: Clean and quiet
Cons: Need to pay for parking, and parking garage is quite a walk to the room.
Excellent 10.0
Pros: Atmosphere
Cons: No
Excellent 9.0
Pros: the room was clean and big
Cons: parking
Excellent 10.0
Good 7.0
Pros: The shower.
Cons: The attitude.
Okay 5.0
Pros: nice view.
Cons: I have never had to pay $40 a night for Parking. That should me made very clear before booking. Won't go this route again.
Excellent 10.0
Mediocre 2.0
Pros: The room
Cons: The front desk lady was rude and impatient. She also seemed to have little knowledge on the money they take for an incidental fee, as to whether the $20 parking fee is included! So my card got charged twice! In the middle of a pandemic! It’s an out
Good 7.0
Pros: Reception was nice and welcoming
Cons: We spent two night but didn’t get room services so , also there were chipped paint in the windows we were quickly moved to another room and that room had the same issue so we just didn’t bother any more .
Good 7.0
Pros: Beds seems comfortable for the night and they compt the parking .. due to everything being closed and no amenities that was a good think
Cons: Not clean in the hallways .. and the lady next morning was rude !!! In the lobby ..
Okay 5.0
Pros: Bedding
Cons: Hotel was advertised as having an airport shuttle but the shuttle did NOT run all day. I had to take an uber to the airport.
Good 7.0
Pros: Staff was attentive. When people in an adjacent room were too loud they moved me quickly to an upgraded room. I appreciated the prompt response to a problem that was not their fault.
Cons: Only that none of the amenities were open. But that is a Covid problem, not theirs.
Good 6.0
Pros: Location
Cons: Hotel shuttle did not stop at the airport pickup point.
Poor 1.0
Pros: The location
Cons: The noise and the lack of attention to deal with issues from the staff. I was unable to sleep because of the noisy folks on my floor and was not offered to switch rooms.
Excellent 9.1
Pros: A good clean room in a meeting hotel, for a reasonable price
Excellent 8.0
Pros: Staff was incredibly kind to my son and to us from check-in to departure. Pool is a plus for families with kids. Soooo close to the metro for business or leisure and close to coffee and a drugstore for incidental purchases.
Good 7.7
Pros: The facility was nice and the staff was friendly.
Cons: The huge difference between rooms. Our double was way less elegant than the single queen rooms. So we had to choose if we wanted a nicer room or two beds.
Excellent 10.0
Pros: Great renovations/updates and well stocked club lounge.
Excellent 8.2
Pros: Guests with lounge access have access to full breakfast buffet
Cons: Needs a new gym and guest rooms in the Capitol Tower need renovations
Excellent 10.0
Pros: The location was excellent. The hotel staff were very helpful. The Hotel is connected by underground tunnels to shopping and the metro system. The catering staff were very accommodating to my wife who is a vegan.
Cons: The only bad part was the hotel restaurant was very slow and overpriced.
Good 7.7
Pros: Clean room, pleasant, modern decor. EXCELLENT location as the metro was accessible without going outside the building - this was extremely important to us as we were there for the women's march and transportation in and around DC was stretched to its limits. There was no hassle with having to get a shuttle to the metro as has been needed with other hotels I have stayed in, in the area. Staff was polite and professional - no problems checking-in 2 hours earlier than planned. Parking was secure and not excessively expensive. Negatives: No free in-room wifi, television was so-so.
Excellent 10.0
Pros: Size of room Late check out upon request Clean Nice amenity products Bathtub Friendly, helpful staff
Excellent 9.4
Pros: I loved that the metro was right under the hotel. So convenient. The pool and spa were beautiful. The staff are excellent.
Cons: Spa was a bit too hot at 108 degrees You couldn't bear to get into it and if you did it was only for a few seconds before feeling light headed.
Excellent 9.4
Pros: Loved the Metro connection near the hotel!
Crystal Gateway Marriott - Arlington
Rated #2
9.0
Excellent 9.0
Based on 979 reviews
Details
Reviews
C$ 184

Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.4
Overall
10.0
Overall 8.9 Excellent
Based on 759 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.2
Location
9.5
Services
9.0
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.4
Location
9.5
Services
9.2
Staff
9.1
Cleanliness
9.3
Comfort
9.5
Location
9.5
Services
9.5
Staff
9.0
Cleanliness
9.1
Comfort
9.2
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.1
Comfort
9.0
Location
9.3
Services
9.1
Staff
8.8

Okay 4.0
Pros: I stayed at the InterContinental - Washington D.C. - The Wharf The only thing I liked was the soft bed & pillows!
Cons: The room was kind a small. the view wasn't that great for the money. I'm looking outside of the window into strangers apt. Housekeeping walked in my room and stared at me as if I'm in the wrong room. My room was next to a dog barking all night/early morning and all I got from management was a text saying I'm sorry! We can offer you $50 breakfast! Two eggs cost $50 and I'm with my husband for his Birthday so that was so EMBARRASSING!
Excellent 10.0
Pros: The location, the marina view and the staff, especially the valet guys on night shift.
Cons: I booked a king room with a balcony, thought I was getting a room with a balcony, the view was amazing, then, when I asked her about the balcony room, she said a stand on balcony( no sitting), would be $100 more dollars on top of my $300 I already payed and $240 more for a sit on balcony.
Excellent 9.0
Pros: Location was perfect! All the charm of being on the Wharf, but still within walking distance of many DC-area attractions.
Cons: The pool was great, but very crowded.
Excellent 10.0
Pros: Great location! Beautiful hotel and excellent cleaning service. The roof top bar with the pool is just “wow”
Excellent 10.0
Pros: Staff friendly and helpful. Really nicely appointed- great light in rooms
Okay 5.0
Pros: Location
Cons: The knob under the main shower was cheap and fell off upon touching it They gave me a late checkout but my key was deactivated Too many questions on arrival when they had everything they needed prior to my arrival There was nothing special about the room at all Average hotel interior
Excellent 10.0
Pros: Beautiful hotel in the best location. Staff is pleasant and helpful and everything is well appointed and lovely.
Excellent 10.0
Pros: Design
Excellent 10.0
Pros: Great customer service, friendly valet and front desk!
Good 6.0
Pros: It was fairly new.
Cons: The pictures for the deluxe room showed a water. When I arrived, I was told there's a $140 upgrade fee per night for a water view. Additionally, the hotel was empty so I could have been put in a room with a view.
Excellent 9.6
Excellent 10.0
Pros: Location was great and very nice hotel
Cons: Nothing
Excellent 10.0
Pros: Clean room and COVID responsible hotel. Great location next to some amazing food options.
Cons: Send ketchup with breakfast orders containing eggs and home fries!
Excellent 10.0
Pros: This hotel was amazing! The balcony overlooking the river was perfect. Small but just enough to give you a beautiful breeze and a great view. The hotel is located in between multiple amazing restaurants. I was extremely satisfied..
Excellent 8.0
Pros: Good place
Cons: Woke up to thundering bass music at around midnight to 1am. Called and it was quickly resolved but ruined my sleep.
Good 7.0
Pros: loved loved the location, staff extra nice!
Cons: Without amenities, like the pool and other things, I don't think this hotel is worth the price.
Excellent 10.0
Pros: This location was very clean and took many precautions to mitigate covid issues. The location has many restaurants around they were pretty pricey but they were idealy placed. We would have airboat a garden tub being in the room we did assume that was stan
Cons: Pricey mini bar was unnecessarily expensive.
Excellent 10.0
Pros: Location, staff, room size, shower size.
Cons: n/a
Excellent 8.0
Pros: The location and views were great. Beautiful decor and clean location
Cons: We had to utilize room service for coffee and was charged so many fees a pot of coffee was 26.00. It would have been appreciated having information about restaurants that were open for breakfast lunch and dinner and house keeping request, schedules etc.
Excellent 10.0
Pros: I loved everything about this hotel - location, cleanliness, amenities and staff were exceptional!
Cons: No
Good 7.0
Pros: Location
Cons: The pool situation is small an no one is monitoring people throwing a football in a tiny pool. In addition there were not enough lounge chairs. Poolside food was very poor. The service was very good.
Good 6.0
Pros: Location
Cons: Valet prices and upon arrival my room wasn''t ready. Check in was at 3 , I arrived at 330 but room wasnt ready so I ended up checked in st about 430
Poor 1.0
Cons: I wait almost 2 hours for checking in.
Excellent 9.7
Pros: Location!
Cons: N/a
Okay 5.0
Pros: Nice location.
Cons: There was hair in the shower a large stain on the carpet. Air conditoner unit would not stay on. Overnight parking was $50. No ice available on level three.
Excellent 10.0
Pros: Was only there for a day, but what a beautiful outlook. And genuinely personable staff - from front desk to valet...
Cons: cost of valet parking stung a little!
Okay 4.0
Pros: Nice location. Nice view. Loved the shower and the shampoos.
Cons: 75 dollar non refundable pet fee. Coffee was not replenished from the last customers who stayed in the room. There were only 2 full size towels in the room. Housekeeping was cleaning rooms on my floor at 9pm.
Poor 1.0
Pros: It was new
Cons: Staff was under trained. Too expensive for New staff. No ice machines had to call for small bag every time. WiFi very hard to connect and staff had no clue. No answer when calling front desk. Called bar staff had no list or pricing waited 15m to respond
Intercontinental Washington D.C. - The Wharf - Washington
Rated #3
8.9
Excellent 8.9
Based on 759 reviews
Details
Reviews
C$ 340

Cleanliness
9.3
Comfort
9.2
Facilities
8.2
Food
10.0
Location
9.0
Overall 8.9 Excellent
Based on 741 reviews
Cleanliness
9.3
Comfort
9.2
Facilities
8.2
Food
10.0
Location
9.0
Cleanliness
7.7
Comfort
8.5
Facilities
6.5
Location
8.2
Overall
7.7
Cleanliness
7.6
Comfort
8.0
Facilities
7.3
Location
7.6
Overall
6.3
Cleanliness
9.4
Comfort
9.1
Location
9.0
Services
9.0
Staff
9.1
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
8.6
Comfort
8.4
Facilities
8.2
Food
10.0
Location
8.8
Cleanliness
9.5
Comfort
9.3
Location
8.9
Services
9.2
Staff
9.2
Cleanliness
9.5
Comfort
9.4
Facilities
9.3
Location
9.1
Overall
9.3
Cleanliness
9.4
Comfort
9.2
Facilities
9.1
Location
9.1
Overall
9.1
Cleanliness
9.5
Comfort
9.1
Location
9.1
Services
8.9
Staff
9.2

Excellent 10.0
Pros: friendly check in service, free shuttle
Okay 4.0
Pros: Noce rooms.
Cons: Staff needs training or needs to understand the clients they¿re dealing with in terms of professionalism.
Excellent 9.0
Pros: Location - easy to reach and convenient to Washington DC
Cons: A complimentary breakfast would have been lovely - but not expected considering the great price.
Excellent 10.0
Pros: I love everything about that hotel no complaints at all
Cons: None
Excellent 9.0
Pros: The room design was excellent and well put together. It was also clean.
Cons: The confirmation email that guests arriving after 9 pm need to call the hotel to confirm but the attendants on the phone did not seem to be aware of this. Also, it would have been nice to include hand lotion for guests.
Excellent 8.0
Pros: 1- Location-they are 5 min from the airport and close to food area. 2- Waited for 2hrs to check in because their system was down. 3- The staff was so...nice. 4- The only negative are: the tub keep clogged up in room 316 but room 301 was good
Excellent 9.0
Pros: Staff was very friendly & helpful.
Cons: Had to request maid service a day in advance. Otherwise no service. Inconvenient when you are sightseeing & pressed for time.
Excellent 10.0
Pros: Convenient
Excellent 10.0
Pros: Excellent! The staff was great, and the room was also. I had an issue with my reservation and the staff addressed the matter professionally. Thank You¿¿
Excellent 10.0
Pros: Large bathroom. Large shower with rain-shower head and hand shower.
Cons: No
Excellent 10.0
Pros: The staff
Excellent 10.0
Pros: The shower in the view from the room
Cons: $25 parking
Excellent 10.0
Pros: Everything
Good 6.0
Pros: I like they let my husband and I sleep in before we had to get back on the road. The front desk was very accommodating when I expressed my dislike with the cleanliness of the original room given to us. We were moved to a better room. The staff was amazing thank you.
Cons: Make sure they clean the room’s thoroughly. It’s covid and we can’t afford laziness when it comes to cleaning and sanitizing rooms.
Okay 5.0
Pros: The best thing that I liked about this hotel was the price and the location.
Cons: Customer service of staff again could have been more better idk what this man has against me I have stayed in this hotel over 5 times now only thing I asked was about late check-out normally is at 1:30 p.m. that day he said I had to check out at 12:30pm
Good 7.0
Pros: The room was quiet and they changed it for me so it would be more quiet. The staff was nice. Location
Cons: One towel, No body lotion. No microwave. Lost and found policy not working. I lost 30 dollars worth of groceries not found
Okay 5.0
Pros: It was a dope hotel. Local. I loved the room. The bed was the most comfortable. Definitely would stay again.
Cons: The only problem I had was the incidental fee. I wasn’t unaware of the fee until my arrival. Then when I tried to extend it didn’t work out bc they have a different weekend incidental fee hold for 75$ additional to your payment of the room w
Poor 1.0
Pros: The young lady who checked me out on the early morning of the 26th.
Cons: They did absolutely nothing about the continuing noise and disturbance issue from a group of kids they were hosting
Mediocre 2.0
Pros: brand name marriott
Cons: the hotel is in a wierd area in the middle of freeways and high ways . there is no parking at all not even street parking, the only way to park is the hotel forcing me to pay $37 per night. That is ridiculous . i never want to be in this hotel again.
Excellent 10.0
Excellent 10.0
Pros: Excellent location, convenient public parking garage, shuttle across street
Cons: N/A
Excellent 10.0
Pros: Convenient to downtown DC, in the heart of Crystal City, closest airport to Reagan Airport. Friendly, helpful staff
Mediocre 2.0
Cons: I used Kayak to filter hotels with free parking and free breakfast, when I got there non was free, if that was the case why did Kayak included them in the search results???????!!!!!!! The room was described as having two queen beds, it turns out to have had only one queen bed and a bed sofa. Very MISLEADING.
Excellent 8.5
Pros: The staff was very friendly and helpful
Cons: One elevator always smelled like vomit
Excellent 8.8
Pros: The location, room, and the entire facility.
Excellent 10.0
Pros: The location was ideal and conveniently located to a variety of attractions with a huge selection of ethnic cuisines. The overall place was clean, pleasant and met my expectations.
Cons: Large group of teenage tourist were loud when arriving back to the hotel but that is expected..
Good 7.1
Pros: Staff were very friendly and professional, and helpful. Rooms were very clean and smelled good. Staff in restaurant/ bar were even more helpful and friendly. They came by and checked on us and brought us more drinks while we stayed longer in the eating area.
Cons: The price for this weekend. However it is a busy weekend for any inauguration so I can understand the increase in prices. The hours of the restaurant in the hotel were very limited. I would prefer a little earlier on the weekend, and later at night.
Good 7.7
Pros: Location
Cons: Even with the AC on the room felt humid.
Okay 4.8
Cons: - Indoor swimming pool was closed though hotel's website says that they have a swimming pool facility and it is open. the staff said that they have closed it due to end of season which was not convincing as the pool is indoor, the weather was very hot and all other surrounding hotels' indoor swimming pools were fully operating. - No dining room service - No buffet breakfast
Good 7.7
Pros: Price for location near airport.
Cons: The room was a bit worn, though not yet shabby. Mattress was a bit soft for my taste.
Excellent 9.7
Cons: Not many restaurants around.
Excellent 10.0
Pros: Location, room size
Good 7.4
Pros: The room was really clean, Frank always made sure to welcome us back to the hotel and ask if everything was ok
Cons: It was more expensive than double tree hilton, room was a little smaller than dth and they did'nt charge to park the car on their property.
Excellent 10.0
Cons: Parking was so expensive.
Excellent 8.0
Pros: CLEANING CREW FRIENDLY QUIET
Cons: Shuttle service to metro was lacking had two call twice 1 day with no show had to catch other hotel shuttle to get back. Buses kept breaking down so did not know which vehicle was mine and no marking on shuttle. Was told that shuttle would drop me off close destination twice but was dropped off at metro, had to buy another card to get to destination.
Excellent 8.5
Pros: The room I got was pretty big. The furnitures were not the most stylish, but comfortable enough. They have shuttles to the airport and the Metro station, which is very convenient (but not 24/7, so check the schedule). Location is also convenient, close to a good number of casual restaurants.
Cons: The shuttle tracking website is useless. Marriott shuttles at the airport has "north loop" and "south loop" that go to different hotels -- very confusing and not correctly shown on the tracking bus. I ended up waiting for more than half an hour for the correct shuttle. I recommend calling the hotel for actual shuttle arrival time, and make sure to verify the destination with the driver before boarding.
Good 7.4
Cons: The pool was very cold. The in-hotel food options were pretty limited.
Okay 5.4
Pros: Great location close to DCA and 3 Metro stops from L'Enfant Plaza.
Cons: No early morning shuttle to Metro stop as shuttle driver "didn't get his e-mail" and didn't show up on the holiday -- no back-up ! Only 1 elevator (of 3) functioning was completely inadequate for full hotel AND staff use -- especially for the morning rush. $27 per night to park !
Courtyard by Marriott Arlington Crystal City/Reagan National Airport - Arlington
Rated #4
8.9
Excellent 8.9
Based on 741 reviews
Details
Reviews
C$ 147

Cleanliness
9.3
Comfort
9.2
Facilities
8.8
Location
8.9
Overall
9.0
Overall 8.9 Excellent
Based on 336 reviews
Cleanliness
9.3
Comfort
9.2
Facilities
8.8
Location
8.9
Overall
9.0
Cleanliness
8.6
Comfort
9.3
Facilities
8.6
Location
9.3
Overall
8.0
Cleanliness
9.3
Comfort
9.3
Facilities
8.3
Location
9.6
Overall
9.3
Cleanliness
9.3
Comfort
9.0
Location
8.5
Services
8.8
Staff
8.9
Cleanliness
9.5
Comfort
9.5
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.2
Comfort
9.3
Location
9.2
Services
9.3
Staff
9.1
Cleanliness
9.2
Comfort
9.1
Facilities
8.0
Location
8.5
Overall
10.0
Cleanliness
9.4
Comfort
9.3
Facilities
9.2
Location
9.1
Overall
9.4
Cleanliness
9.3
Comfort
9.1
Location
8.8
Services
8.8
Staff
8.8

Excellent 8.0
Pros: The hotel was the most beautiful thing. The view from the window was phenomenal. The beds were comfy and the shower was just absolutely amazing!
Cons: I wish they did have breakfast.
Excellent 10.0
Pros: Lobby, Room, Convenience, and hotel employee at check-in. Thanks so much! THC
Cons: N/A
Excellent 8.0
Pros: The appearance and security. Complimentary water and friendly staff.
Cons: $$Parking $$ is too much… The limited food options in the coffee shop since everything else was closed. The linen and mattress cover was dirty but quickly replaced.
Excellent 10.0
Pros: I liked everything, from the location to the cleanliness of hotel. Very exceptional !
Cons: Nothing great hotel!! Worth the money !!
Excellent 10.0
Pros: Didn't have breakfast change to parking
Okay 5.0
Pros: The lobby design.
Cons: First of all there is no fan in the bathroom which can smell bad. Second the hair dryer is the loudest I have ever used! Lastly, no WiFi available unless you are some kind of club members. Even a cheap hotel will provide free WiFi.
Excellent 8.0
Pros: the hotel was nice I always stay when in area,
Cons: parking is really high 37.oo a day and no in and out for a visiter traveling we need to get around to sight see .
Excellent 8.0
Pros: It was nice and comfortable in the room for my needs.
Cons: I didn't like that the staff gave me the wrong room number when I checked in and I had to go back and get new keys made for the correct room and also I prepaid for parking, but had to pay another parking fee to get out of the garage.
Excellent 10.0
Pros: We had to take an early flight out of DCA and didn’t want to worry about the morning traffic so we booked a last minute stay here. Very comfortable beds and fantastic water pressure. Great stay all around!
Cons: I didn’t like that the restaurant was closed and only the cafe was open. The flatbread at the cafe was awful-don’t get it
Excellent 10.0
Pros: Needed a charger and desk took time out to find one for me!
Cons: If a light sleeper, the airplanes may keep you awake. Bring ear plugs. It did not bother me.
Good 6.0
Cons: Housekeeping was non existent
Excellent 10.0
Pros: It used to be the food but this weekend the restaurant was closed and the band "Pieces of a Dream" and some fans were there and could not get food at the bar
Excellent 8.0
Excellent 10.0
Pros: Location and the shuttle to the metro
Cons: no
Good 7.0
Pros: Location and clean
Cons: The customer service was horrible in my opinion. Check in was fine but everything else was sub sub par!
Excellent 10.0
Pros: The rooms were amazing and the staff was really helpful with dinner options.
Cons: I liked the hotel and I liked there was a shuttle to the metro stop. I wished that maybe the shuttle leave on a more frequent schedule.
Excellent 9.1
Pros: The Metro and all sorts of shopping and dining opportunities are about a 15 min. walk away. The airport is a five minute taxi/shuttle ride (probably 20 min. on foot). The staff is super-nice. I messed up and set my reservation for the wrong date (I choose to blame Kayak poor user interface for that), but the staff was nice and were able to help me out. Those apples at the front desk were delicious... Room was clean and comfy, on-par with other Marriott properties. Will definitely come back, especially if I can get a decent rate.
Cons: A little pricey, but perhaps not by DC standards.
Excellent 10.0
Pros: We stayed overnight in 3 rooms with 6 adults and a four year old child. Very pleasant hotel with clean rooms, clean “home” typo of feel lobby, fresh smelling - like rainbows :)) - I swear I don’t know what they did, but lots of time a place could smell a little dusty/oldish....this one impressed all of us. Conveniently located and I like that Garage is in the building without a need to go outside, unlike when we stayed in DC center and had to park in adjacent independent garage. Starbucks walking distance across the street, illy coffee bar right in the building.
Cons: Maybe we didn’t stay to long to not like something, but everything was great during our stay, no complaints.
Excellent 10.0
Pros: Great staff, clean, best spaghetti
Excellent 10.0
Pros: Hotel was conveniently located within walking distance of many restuarants and several blocks from the train system to get too and from many sights. Hotel was clean and staff was extremely friendly. Would definitely stay again.
Good 7.4
Pros: The hotel was nice and the location was great for work.
Cons: I was charged three times for the same room. I am still fighting to get one of the charges reversed. While the staff at the front desk were unable to help me, I was transferred to a very nice young lady who I have been working with ever since. She admitted there was a mistake and has been helpful. But, the bottom line is that I checked out 2 weeks ago and the excessive charges have not been returned. BUT, nice place to stay. Just be able to handle a surprise.
Excellent 8.5
Pros: Everything was great
Cons: No internet even though we paid for it
Excellent 9.7
Pros: Comfortable beds, nice view, location to the ballpark
Excellent 10.0
Pros: Our stay at the Renaissance was totally top notch service. Everyone is very pleasant and professional. Will definitely stay again.
Cons: NOTHING!
Excellent 10.0
Pros: Clean. Friendly. Easy checkin and out
Cons: All went well.
Good 7.7
Pros: Restaurant was very good, but very pricey.
Cons: The entire time we were there, 4 days, there was the same pile of dirty dishes outside our room.
Good 6.5
Pros: Restaurant and front desk staff were great
Cons: Requested that room be cleaned at 9am and returned at 4pm room was NOT clean.
Excellent 10.0
Pros: The room was clean and the beds were extremely comfortable. Staff was friendly and knowledgeable.
Cons: Nothing to dislike
Excellent 10.0
Pros: Love a new, clean location and very friendly service - the gym was very clean and the towels really help...machines in great condition
Cons: The wifi wasn't working properly, but the staff credited me right away.
Renaissance Arlington Capital View Hotel - Arlington
Rated #5
8.9
Excellent 8.9
Based on 336 reviews
Details
Reviews
C$ 163

Cleanliness
9.4
Comfort
9.3
Facilities
9.1
Location
9.3
Overall
9.0
Overall 8.9 Excellent
Based on 301 reviews
Cleanliness
9.4
Comfort
9.3
Facilities
9.1
Location
9.3
Overall
9.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.5
Overall
9.0
Cleanliness
8.0
Comfort
4.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
9.4
Comfort
9.5
Location
9.3
Services
8.8
Staff
9.5
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.0
Cleanliness
9.6
Comfort
9.6
Facilities
9.6
Location
9.2
Overall
9.3
Cleanliness
9.4
Comfort
9.5
Location
9.3
Services
9.1
Staff
9.4
Cleanliness
9.3
Comfort
8.9
Location
9.3
Services
8.8
Staff
8.8
Cleanliness
9.2
Comfort
9.1
Facilities
9.2
Location
9.4
Overall
9.2
Cleanliness
9.1
Comfort
8.8
Location
9.2
Services
8.5
Staff
9.0

Good 7.0
Pros: The view the rooms
Cons: There was no pool and no fun things to do
Excellent 9.0
Pros: Room was spacious and clean! We ordered room service, it was prompt and delicious. The bed provided an extremely good night's sleep. The bathroom was clean, and robes were very comfortable.
Cons: The window overlooked a lower roof of the building, and a few workers coming and going from there were loud early in the morning.
Excellent 9.0
Pros: The breakfast met my expectations to a large extent.
Cons: The available options were rather limited.
Excellent 10.0
Pros: Thank God , my stay was great & I really appreciate the service
Cons: None
Excellent 9.0
Pros: I really like the lobby, the stairs, the room. Really clean. No noise anywhere in the hotel!! It is right next to the mall. There’s a cvs on the opposite side of the building. There’s also Shake Shack few feet away from the building.
Cons: I didn’t like the view from my room. I think the WiFi should be free for such a nice hotel.
Excellent 9.0
Pros: It was in a great location in Arlington…attached to Pentagon Row mall and on top of metro. Nikole, who checked us in, got us a bottle of champagne for our anniversary.
Cons: Bed was hard as a rock. Prices for “honor bar” and food were crazy high. Our view was the mall HVAC roof and not of the city :(
Okay 4.0
Cons: When I booked my room it said it was less than 300 but when I got to the hotel they told me to pay almost 600. And then they made me pay an additional 300 when I left.
Okay 5.0
Pros: Location
Cons: The hot water in the bathroom wasn’t working. We had flies in our room. Front desk or manager was not accommodating to my needs.
Excellent 10.0
Pros: The location was great so convenient. Also the staff was awesome from front desk to valet and bellman.
Cons: The bathroom is the deluxe king could of bin better. Well it’s just mainly the shower and tub.
Mediocre 2.0
Pros: nothing much
Cons: Bathroom water smelled like sewage, check your car after valet use.
Good 6.0
Pros: The staff at the hotel and the location are great.
Cons: The hotel needs an update, the furniture looks a bit weathered and it's not what I've experienced at other Ritz-Carlton properties. The pillows were especially bad, not sure who thought those were a good idea. Phone in room didn't work.
Poor 1.0
Pros: The morning Staff the evening staff was horrible gave me room key for room that was occupied i Came down stairs 3 times !!!!!!! It was so awful
Cons: The hotel is out dated old building the vents was filled with dust and mold hard to breathe hotel needs to have the rooms clean and air ducts should be sanitized because of the pandemic
Excellent 10.0
Pros: Located directly at metro, top notch comfort and service.
Excellent 10.0
Pros: Across from Metro
Excellent 10.0
Pros: Customer service was over the top
Okay 5.0
Pros: Ritz standard for cleanliness and quality was there.
Cons: Location was great, just outside of DC but it was very awkward to pull in to the hotel. It is directly next door to a shopping area which uses the same entrance. Minor traffic jam and confusion. Front desk supervisor was not very diplomatic about a charge
Okay 5.7
Pros: Great bed.
Cons: Location is not good - no local character. Pretentious - with no good reason.
Excellent 10.0
Pros: The Ritz-Carlton is what we dreamed all our previous hotels would have been. The staff, facility, rooms, food, location, and atmosphere could not be improved. In addition to a beautiful property with excellent customer service, the Ritz-Carlton is literally steps from the Pentagon City Metro station. They treated my children like kings and made our stay well worth the price. The search for lodging in the Washington D.C. area has ended. We will never stay anywhere else again!
Cons: I cannot say I did not like anything. Even the small logistical issues we had, that come with children, were fixed above and beyond expectations. The staff over-compensated for any issue that arose during our stay. Others should learn from the Ritz-Carlton model.
Good 7.4
Pros: Free early check-in. Quiet room.
Cons: No free wifi. Drab view from room.
Excellent 10.0
Pros: The Metro was just outside the front door and it made for very easy trips on the metro. The airport is only two stops away and you avoid the hassle of traffic if you don't have too much luggage to carry. I saw several families there so I think it would be a nice place for families too. And of course, the service was great. The staff was very friendly and helpful.
Excellent 8.2
Pros: Very quiet, no outside noise what so ever despite the location.
Cons: Nothing that set apart the Ritz from the others, room, furniture, bathroom was very medicore and what you get from any other hotel in the same class.
Excellent 10.0
Pros: Everything! Service excellent, great atmosphere and convenient to all local area
Cons: Nothing,
The Ritz-Carlton Pentagon City - Arlington
Rated #6
8.9
Excellent 8.9
Based on 301 reviews
Details
Reviews
C$ 344

Cleanliness
9.1
Comfort
9.1
Facilities
8.6
Location
8.9
Overall
8.4
Overall 8.8 Excellent
Based on 1,245 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
8.6
Location
8.9
Overall
8.4
Cleanliness
6.6
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
7.0
Cleanliness
6.6
Comfort
6.6
Facilities
6.6
Location
6.6
Overall
6.6
Cleanliness
9.0
Comfort
9.0
Location
8.9
Services
8.7
Staff
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
6.0
Cleanliness
10.0
Comfort
9.5
Facilities
10.0
Location
9.5
Overall
9.5
Cleanliness
9.2
Comfort
9.3
Location
9.0
Services
9.0
Staff
8.9
Cleanliness
9.1
Comfort
9.0
Location
8.7
Services
8.9
Staff
8.9
Cleanliness
9.0
Comfort
9.1
Facilities
9.1
Location
8.9
Overall
9.1
Cleanliness
8.9
Comfort
8.8
Location
8.8
Services
8.5
Staff
8.8

Excellent 10.0
Pros: Modern facilities
Cons: Maybe introduce an adult swim hour
Excellent 10.0
Good 7.0
Pros: The room and facilities were extremely clean and the staff took appropriate Covid precautions.
Cons: The pet fee of $100 a night was higher than average, generally these seem to hover in the $25 range.
Good 6.0
Pros: I liked the food and the hotel itself really comfortable and beautiful.
Cons: That they didn’t have good service when it comes to room facilities.
Excellent 10.0
Pros: Nice clean safe
Cons: Parking bad like downtown Richmond
Excellent 10.0
Pros: The hotel is beautiful I loved the view from my hotel room
Cons: Everything was just amazing
Excellent 9.0
Pros: Shuttle transportation was provided. In addition, a very polite, jovial gentleman driver of the shuttle bus from the airport, despite our late arrival to town was very full of energy, and "doubled" as a tour guide on the way to the hotel. Very courteous staff at the check-in and out.
Cons: There was no microwave!
Excellent 10.0
Pros: Everything! It was absolutely perfect.
Excellent 8.0
Cons: Parking
Excellent 10.0
Pros: Location, safety and security
Cons: Parking is unsat!!!!!!!!!!
Excellent 8.0
Pros: This hotel is very nice. Great gym and beautiful Lobby.
Cons: The room struggled to keep low temperature. Couldn't sleep.
Excellent 8.0
Pros: Well run hotel. Staff was very pleasant and helpful.
Cons: I asked for a room away from children. That didn¿t happen as I heard screaming children long after quiet hours.
Excellent 10.0
Pros: Close to Airport DCA.
Cons: 5 star room and feel of lobby really good.
Excellent 10.0
Pros: Loved the area and walkability of the area. Also the closeness to the airport.
Cons: The only issue with the hotel is the hotel shuttle doesn¿t run til about 3pm.
Excellent 10.0
Pros: Location is excellent - close to airport and metro transit.
Excellent 10.0
Pros: Hotel was very clean and seemed to be recently updated.
Okay 5.0
Pros: Location was good, not in the heart of the city but close enough.
Cons: The cost of parking is outrageous! But more concerning is cleanliness, my expectation is for rooms to be cleaned. The room assigned seemed okay, until I went to get in the shower and it appears that the shower curtain was heavily blood stained.
Excellent 10.0
Pros: Every thing
Excellent 10.0
Pros: The room
Cons: No
Good 7.0
Pros: Location.
Cons: Lack of parking!
Good 7.0
Pros: the location was good
Cons: the parking situation was horrible, hotel parking was very expensive and the room doesn't look nearly as good as the lobby. the Bathroom was so small it was hard for me to shower my toddlers in the.
Good 7.0
Pros: There are 53 rooms on each floor and the customers are still clustered together for no good reason even while 5 floors are out of commission there are still 13 available floors and not that many checking ins. We are still in a pandemic...
Cons: I already gave my dissatisfaction rating.
Good 6.0
Pros: The location is great.
Cons: I did not like the feel of the bed.
Okay 5.0
Cons: There is only valet parking at an expensive amount of 45$ or a parking garage around the corner for 20$ and when i got in the room there were dirty washcloths left from previous guests.
Poor 1.0
Pros: Hotel room was clean & the view was amazing from the 15th floor!!! Check in process was very easy!
Cons: Hotel room was very small, parking was a complete nightmare!!!! No microwave! Management let a domestic dispute spiral out of control to the point they had to use wire cutters to cut the lock off a neighboring room¿s door! Would not recommend!!!
Poor 1.0
Pros: The rooms were spacious and clean.
Cons: There were parties going on and front desk staff did nothing following complaints.
Good 6.0
Pros: Modern decor nice furniture good view.
Cons: The parking cost 80 % of the room cost. No microwave in the room, then my card was charged $50. Just in case of damages. It¿s been 2 days money has yet to be refunded to my account. FYI if your funds are limited I would not recommend staying here.
Good 6.0
Pros: Newer place to stay at.
Cons: Cost of valet parking, no microwave in room, small refrigerator, and no roll in shower for the handicap.
Good 7.0
Pros: Huge hotel .
Cons: The parking is expensive. The garage is walking distance but outside access around the building. Room phone did not work
Good 6.0
Pros: Location was good
Cons: Charging $50 for "incidentals"amounted to 3 tiny bottles and a wee chip if soap?! Then, using Covid as an excuse to deprive guests of housekeeping services for the length of our stay, while charging their normal rates!! Restaurant closed during day, too!
Good 6.0
Poor 1.0
Pros: The location of this hotel in relation to the airport was really good! I loved the modern decor in the lobby.
Cons: The beds were so hard and uncomfortable that we asked to switch rooms in the middle of the night. The very rude night manager, Tom, was cold and uncaring in general. He said there were no other rooms available but he could recommend another hotel.
Good 7.0
Pros: Location and clean
Cons: It's been a week and I have yet to receive my $100 deposit. They blame it on your bank but when checking out they say drop the checkout keys in a box. My bank said they still have a hold on the funds. Only experience this long wait at this hotel!
Poor 1.0
Cons: The hotel lost electricity so we were in there with no electricity. I want a refund..
Good 6.0
Pros: Nice hotel
Cons: One thing Not mentioned is the parking fee’s this Hotel charges: $45.00 per day (& unfortunately we had two vehicles there)!!...One of the desk clerks advised us: “There’s a parking garage next door & they charge $26.00 per 24hr period
Okay 5.0
Pros: Comfort of the bed.
Cons: I didn't like that there was no tub.
Okay 5.0
Pros: Location
Cons: 1 Parking was extra and the valet garage was full. 2. Our room smelled like marijuana and the room we were moved to had a leak from the air vent that dripped all night. 3. We were paying for the location. I expected better facilities for the price.
Poor 1.0
Pros: Hotel was clean and nice.
Cons: Staff was extremely rude. Would not help with bags. Told me they were too busy. Airport shuttle driver left us after we were waiting for 10 min. When he came back and we told him we had been waiting to go to the airport he told us to go ahead and go then.
Okay 4.0
Pros: Nice hotel. Clean. Very close to the airport.
Cons: Stuff was very rude and unwilling to help. When I arrived with several large boxes I asked for help and staff said he was too busy. Long wait to check in only 1 person working checkin. Van driver left us then argued with us and told us to just leave.
Mediocre 3.0
Pros: The location
Cons: The hotel staff were not informative st all. All questions were transferred over to the manager on duty.
Mediocre 2.0
Pros: Good location
Poor 1.0
Pros: Comfy bed clean room
Cons: Booked room to rest during layover asked at lobby bar if food available with drinks-told yes have a seat-no order taken for 15 no mention of delays drinks took another 15-still no food-1 hour after we asked if food available told there are delays because
Mediocre 2.0
Cons: cleanliness
Mediocre 3.0
Cons: Shower was broken;
Okay 5.0
Cons: There was a plumbing issue in one room; while you are showering the bathtub does not drain and the water fills up.I was switched to the room next door and I encountered the same problem. Also, the sink did not drain at all. I expected better from Hyatt!
Mediocre 2.0
Pros: Staff didn't seem receptive when I complained about the room. I arrived late in the evening due to a extremely late flight. My room smelled like cigarettes and was in poor condition for a Hyatt property. Very disappointed and really unpleasant stay.
Okay 5.0
Pros: The Room
Cons: There were no free parking.... the cable is controlled by a satellite so the storm knocked it out multiple times during my stay,they said it was an indoor outdoor pool it was only an outdoor pool
Okay 5.0
Pros: Water in the lobby. Seating on pool.
Cons: Hotel is dated. Bed was hard as a board. Service poor. Restaurant limited. Shuttle service inefficient along with inconsistent service quality. Pool dated. No 'adult only' times so as adults don't have to be in the small pool with children,ie,8 to 10 pm.
Mediocre 3.0
Cons: It was very dirty, full of dust, lint, and the carpets smelled. It had a lot of dirt and stains. Will never consider this hotel ever again. Stay away unless u like a dirty room!!
Good 7.7
Pros: Bedding was super comfortable.
Cons: Room had not been cleaned well from previous occupants. Trash on floor in bedroom and bath. Two double beds yet only two sets of towels. When four people are in a room they need more then that.
Okay 5.0
Pros: Location and Comfort were great.
Cons: Expensive parking (32.00) per day (knowing there's not much parking near the hotel); Small refrigerator in room is BY REQUEST ONLY and costs (25.00 per night). We had small children and needed to keep milk chill.
Okay 5.0
Pros: The bed was comfortable
Cons: The iPod dock alarm clock was terrible it went off at 6:40 am and was hard to turn off. As I was leaving I could hear the alarm going off in other rooms down the hallway. On top of that it was outdated with the old style iPhone 30 pin connection
Good 6.5
Pros: Nice room and very clean.
Cons: The $38 Valet Parking surprise with no other parking options.
Poor 1.0
Pros: Lobby
Cons: The rooms were super small. The beds were absolutely horrid and need to be replaced. I'd guess they are original. Parking was a nightmare in this area and the hotel charged an absorbed amount.
Mediocre 3.0
Pros: Location
Cons: The room I stayed was very dirty. .I will not recmend this hotel to anyone
Mediocre 2.0
Cons: I cancel my reservation before arriving after I saw parking cost $27 a day. I stayed at a different hotel which turned out to be much better, with free parking & a shuttle.
Excellent 8.0
Pros: I had a very good experience at this location. My room and the staff was great! I had a medical emergency during my stay and the security staff along with the manager accommodated my family beautifully. The security manager also followed up with me upon my return home. I was shocked to experience such professionalism and compassion with any hotel company. Thank you!
Excellent 9.1
Pros: The room was very clean and spacious. The bed was comfort also.
Cons: I would've like to have had a refrigerator in the room.
Good 7.4
Pros: Very friendly staff, good conference facilities.
Cons: The bath tub/shower was very poorly designed and the plumbing maintenance was notable. small parts missing from faceplate of faucet, significant difficulty to turn on/off. Also very annoying that there was no fridge. Also conference catering support staff was very inflexible-for lunch one day our series had let out about 20 min early. All of the lunch spread was out and the staff was standing there in front of it preparing/readying nothing - great! They were ready early-but then they made us (ultimately about 80 people) wait for 20 minutes politely in line until they let us start the line. That seemed completely unreasonable, and without reason or basis. I did not organize the meeting this year but I may in future years, and this catering in flexib
Excellent 10.0
Pros: I greatly appreciated the shuttle service to and from the airport. It was very convenient. My feet were very happy to find out that the shuttle would pick you up from the metro station as well as dropping you off there. It was a great service.
Excellent 9.6
Pros: Great Room, staff was very friendly, location was close to restaurants.
Cons: Quite the walk to the Metro station. The hotess said 8 blocks, it had to have been longer than that!
Okay 5.6
Pros: Nice and quite
Cons: I had spots on my carpet
Excellent 8.0
Pros: Friendly, helpful staff. Came and picked us up from Crystal City restaurant during heavy rain storm. Restaurant buffets were a good value for the quality of food provided. Good proximity to DCA. Room cleaning services were very good.
Cons: Pool was not clean, probably due to the overcrowding with children on the day we were there. Proximity to the metro not close but staff made frequent trips during the course of the day.
Hyatt Regency Crystal City - Arlington
Rated #7
8.8
Excellent 8.8
Based on 1,245 reviews
Details
Reviews
C$ 169

Cleanliness
9.0
Comfort
9.0
Facilities
9.1
Location
9.1
Overall
8.8
Overall 8.8 Excellent
Based on 279 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.1
Location
9.1
Overall
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.6
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Location
9.0
Services
8.9
Staff
9.1
Cleanliness
9.2
Comfort
9.2
Facilities
10.0
Location
9.1
Overall
8.0
Cleanliness
9.1
Comfort
8.9
Facilities
8.0
Location
9.0
Overall
8.7
Cleanliness
8.7
Comfort
8.5
Location
8.7
Services
8.4
Staff
9.0

Excellent 8.0
Pros: No complaints
Excellent 10.0
Pros: The restaurant, the staff was friendly, rooms nice and comfy ....I will be staying again
Cons: I loved everything
Excellent 10.0
Pros: Location, friendliness of staff and management , price
Cons: Breakfast
Mediocre 3.0
Cons: It was so noisy that I was awakened at midnight. I called security and got no help. It didn¿t quiet until 2:30 AM. I was not able to get back to sleep. I will not return to this Marriott. I should be reimbursed for the second night.
Excellent 10.0
Pros: Close to my work (airport) and lots of food options within walking distance.
Cons: I stay here whenever my work sends me to DC. My favorite hotel. Staff is always absolutely amazing, and the hotel is always absolutely spotless!
Excellent 10.0
Pros: The staff and room comfort
Cons: No
Excellent 10.0
Pros: The rooms were spacious, the beds incredibly comfortable, perfectly located near the metro.
Cons: nope
Good 7.0
Pros: We parked at the underground parking lot as per the sign and gps however we missed the signage and went above ground. We walked to the Marriott sign and were checking in but found out that there are two marriott crystal city hotels within a block and a
Cons: half of each other and we were at the wrong one. The young lady at the correct hotel however gave us half off parking for our troubles so all in all she saved our stay.
Excellent 8.0
Pros: The hotel is undergoing renovations. I like the location and the convenience of accessing the metro directly from the hotel. The rooms are spacious and nicely designed and decorated. The bathroom was also nicely designed. I love the tiled shower.
Cons: The bed was pretty firm and the pillows were pretty flat. I also did not like that they did not have vending machines on the floor. I was thirsty and had to go downstairs to the lobby to buy vending items out of their store.
Excellent 10.0
Pros: Room was spacious and clean.
Excellent 9.0
Pros: No carpet on room floor which reduces germs. Loved it! Remind me if European rooms. Staff were pleasant and accommodating
Excellent 9.0
Pros: Location, great room
Cons: Entrance and lobby area,
Excellent 10.0
Pros: Clean nice
Cons: Clean and very nice
Excellent 10.0
Pros: Great location very clean
Cons: Vish there was free coffee in lobby
Good 7.7
Cons: There was construction with hammering noises and then heavy drilling (you could feel the vibration on the floor) starting at 9am and going through all the way past 1pm. If you aren't in the room at that time, you wouldn't have noticed it. But if you're sleeping in, beware of the construction. This was on the 9th floor.
Excellent 9.2
Excellent 9.4
Pros: Location is fantastic, as is the staff. You're a block from the Crystal City Metro stop and there's also a shuttle that runs to the airport if your luggage requirments make the Metro too painful.
Cons: Some aspects of the room feel slightly dated and could stand to be updated. That's about it!
Excellent 8.5
Excellent 9.7
Pros: The fitness center was the best we've seen in our many years of traveling to many varied Marriott facilities. Better than Hilton and Sheraton too!
Good 7.7
Cons: eating facility not that good service staff isOK prices very hi for what you get
Excellent 10.0
Pros: Super Convenient!!
Cons: A quick trip to everything DC
Excellent 8.6
Pros: Convenient to DCA. Shuttle to airport. Restaurants within walking distnace.
Cons: Charm-free neighborhood.
Crystal City Marriott at Reagan National Airport - Arlington
Rated #8
8.8
Excellent 8.8
Based on 279 reviews
Details
Reviews
C$ 180

Cleanliness
8.7
Comfort
8.8
Facilities
10.0
Location
9.4
Overall
9.6
Overall 8.7 Excellent
Based on 561 reviews
Cleanliness
8.7
Comfort
8.8
Facilities
10.0
Location
9.4
Overall
9.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
9.4
Services
8.4
Staff
9.0
Cleanliness
10.0
Location
10.0
Overall
9.0
Staff
8.0
Value for money
8.0
Cleanliness
8.9
Comfort
9.0
Location
9.2
Services
8.8
Staff
8.9
Cleanliness
9.1
Comfort
9.0
Location
9.5
Services
8.9
Staff
9.0
Cleanliness
8.4
Comfort
8.7
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.4
Comfort
8.8
Location
9.3
Services
8.2
Staff
8.9

Excellent 10.0
Pros: When I arrived I was in tears from being lost. The most amazing woman helped me get checked in and was such a delight to see. She really turned my day around and made our stay amazing.
Excellent 9.0
Pros: The room was beautiful, and the view was amazing
Cons: Bed was too small
Okay 4.0
Pros: Due to mishaps through booking I had difficulty checking-in. The staff member helped as much he could be and was very apologetic. The location was convenient, very nice area. Absolutely loved the kitchen!
Cons: The amount of time I had to wait to check-in interfered with my schedule.
Excellent 10.0
Pros: Location and friendly staff
Excellent 9.2
Excellent 10.0
Pros: Fully furnished, lovely view. I really had a great and welcoming time there! Makes me want to live there.
Oakwood Crystal City - Arlington
Rated #9
8.7
Excellent 8.7
Based on 561 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
8.6
Location
9.0
Overall
8.8
Overall 8.5 Excellent
Based on 953 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
8.6
Location
9.0
Overall
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.0
Facilities
8.7
Location
9.0
Overall
8.7
Cleanliness
8.8
Comfort
8.9
Location
8.9
Services
8.6
Staff
8.7
Cleanliness
9.0
Comfort
9.3
Facilities
8.5
Location
9.5
Overall
9.0
Cleanliness
8.7
Comfort
8.7
Facilities
8.0
Location
9.0
Overall
8.1
Cleanliness
9.1
Comfort
8.9
Location
9.1
Services
8.7
Staff
8.6
Cleanliness
9.0
Comfort
8.7
Facilities
9.0
Location
8.9
Overall
7.0
Cleanliness
8.9
Comfort
8.7
Facilities
8.9
Location
8.8
Overall
9.1
Cleanliness
8.5
Comfort
8.4
Location
7.9
Services
8.0
Staff
8.1

Excellent 10.0
Pros: The room was immaculate! I was extremely happy with the room and the amenities the hotel had to offer. There was no noise to deal with, the staff was extremely helpful, and the location was perfect to my place of business.
Cons: More attention, in terms of cleaning, was needed in the gym facility. And although the available equipment was awesome, not to mention the variety, the floors needed to be swept and mopped.
Good 6.0
Pros: I loved the location in relation to the Crystal City metro station and restaurants. Great pillows
Cons: The rooms did not have complementary water preplaced. The rooms did not have microwaves. There was not complimentary coffee offered 24 hrs a day. There was not a breakfast or prepared breakfast bags.
Poor 1.0
Pros: Room was advertised for 101 usd tax included and the charge me 124 usd arguing that there was a deposit for the bar. Avoid this hotel at all cost. I am member of Foreign Press Media.
Cons: Room was advertised for 101 usd tax included and the charge me 124 usd arguing that there was a deposit for the bar. Avoid this hotel at all cost. I am member of Foreign Press Media.
Excellent 8.0
Pros: Location great restaurants nearby
Cons: Bed linen smelled like cigarettes and cigarette burn marks on most furniture
Excellent 10.0
Pros: Clean
Cons: N/a
Excellent 10.0
Pros: This is the SOFTEST nicest bed I have ever slept in! I love that you cannot hear out in the hallways as well. The bathroom is lovely and water pressure with two shower heads was fantastic too. I booked here in December and was THRILLED to come back. I truly love this hotel!! Amd now that COVID is kind of over the bar was open too! This will be my go-to hotel in any city I ever stay in!
Cons: The parking! That’s a little ridiculous. I can see $20 if you have a room booked, but an additional $40 even though I have TWO rooms booked?!?!! The room was a little over $80 - that is insanity!
Poor 1.0
Pros: Location
Cons: Customer service.
Okay 5.0
Pros: The bed was extremely comfortable!
Cons: The people next to me were loud, music blasting, and then turned the tv on extra loud. Perhaps the thin walls or adjoining door in my room added to the heightened sounds. Front desk agent was rude and had no customer service skills at checkin.
Good 6.0
Pros: The bed was very comfortable
Cons: The room decor was worn out.
Excellent 9.0
Pros: Gives you a warm welcome and experience
Cons: They had a issue with the hot water but it got resolved before checking out
Excellent 10.0
Pros: Walk in shower with rain shower and hand shower.
Excellent 8.0
Pros: Location is very convenient to metro stop.
Cons: Hotel advertised shuttle service, but was not available the Friday night I arrived (waited 30 mins for it to show up after calling to ask front desk, but gave up). Ended up taking the metro over, which is still simple/fast.
Poor 1.0
Pros: It was in a great location.
Cons: The room did not have the heat turned on im my room in December. Had to wait after checking in for them to come to the room and take the wall apart to fix the problem and was told the system was not turned on. The light,phone and internet did not work.
Excellent 10.0
Pros: Absolutely wonderful experience. Great property and excellent staff!!
Cons: None!!
Excellent 9.0
Pros: Very little drama.....only a couple isolated
Excellent 9.0
Pros: The Staff was very pleasant, professional and understanding.
Cons: N/A
Excellent 9.0
Pros: Great location
Cons: We stayed for 2 nights and no maid service. Not sure if due to Covid or they just don’t freshen up the room daily. I was provided fresh towels when I asked for them.
Excellent 9.0
Pros: Room was nice and was quite clean. Value for price excellent.
Good 7.0
Pros: Free shuttles to the airport.
Cons: For the price of the hotel night, it should include light breakfast as part of the big price?
Good 6.0
Pros: The location was great
Cons: There was a dirty sheet left on my floor when I arrived. The hot water in the shower turned cool very quickly.
Good 6.0
Pros: Nothing
Cons: Had to pay for parking got charged for this ha that wasn’t in the altenary The blankets was wet that I Had to Sleeping on
Excellent 10.0
Pros: Bed was great and staff was great too
Cons: No
Excellent 8.0
Cons: No pool
Mediocre 2.0
Pros: Location
Cons: Cleanliness. Air Conditioning. Bathroom. Parking and Wifi costs. Very disappointing stay. Would not recommend.
Good 6.0
Pros: It was close to where I had to work
Cons: Two of the three exit signs on the seventh floor when I stayed Did not work when tested. I am a light inspector and this is a dangerous fire code violation
Okay 5.0
Pros: It was close to DC. It was very clean.
Cons: They charged my credit card that was on file to hold the room, given that I opted to pay later/on site. That caused a major inconvenience for me, I didn't appreciate that. It was difficult logging onto their wi-fi.
Poor 1.0
Pros: Locations was good Hotel ocean view was nice
Cons: The hotel was old and I had to change rooms because of leaky ac
Poor 1.0
Pros: Location
Cons: Double billed twice for room and incidentals. What a nightmare. I left early
Good 6.0
Pros: It was cheap
Cons: The mattress was too soft! The water temperature for shower was luke warm! The tv guide wasnt working. The screen on tv was too dark. Felt like a 3 star hotel. The table in front of elevators on the 8th floor had an old peice of candy stuck on it.
Poor 1.0
Pros: I liked the area of which the hotel was located.
Cons: Front desk staff didn't work on getting me the room I inquired about, showed no interest at all to help. You also could hear as someone would turn on their sinks or showers. Very unpleasing.
Okay 5.0
Cons: Outdated, run down rooms. Outrageously priced parking. My room had a broken glass shower door that was replaced by a dirty shower curtain. Definitely not what you expect from a Westin.
Good 7.0
Pros: nice room, bedding exceptional
Cons: two people in front of me checking in. 15 minutes later, two people in front of me checking in. Staff seemed incapable of completing the check in process in a timely manner.
Okay 5.0
Pros: The staff was amazing and accomodating.
Cons: I did not like the fact that it is a 4 star hotel with no microwave in the room. The parking fees of $39 per night are ridiculous.
Good 6.0
Pros: Location was
Cons: Staff did not check me out properly and had to fight with desk to get it right delaying my departure over thirty minutes. The price of parking was outrageous.
Okay 5.0
Pros: The location was convienient and clean rooms....
Cons: This was not a typical Westin experience. The hotel check in was nothing short of disasterous with staff that had no ability to make positive customer service decisions. It took hours for rooms to be ready. Horrible service! I'd give them one more chance
Mediocre 3.0
Pros: The bed was comfortable and the staff was pleasant.
Cons: The elevators were raggedy and the carpet in them was filthy. Upon arrival I was scared to see my room based on the elevators.
Good 6.0
Pros: Staff and location were prime. Felt very welcome and well cared for.
Cons: Faucets when running are unusually loud. Shower doors wouldn't close properly. Bottom doorgap let in too much light from the hallway (had to block with a towel). Duvet and duvet fill seemed dirty when in the light... Didn't seem like a 5-star experienc
Good 7.0
Pros: the location is great and we like it
Cons: no
Okay 5.0
Cons: Parking I paid for the room and people who didn't even stay there took all the spaces for some event
Mediocre 3.0
Pros: The rooms were clean
Cons: When I was there, there were room renovation and there were worker getting in and out of the rooms. I have lost some medication I was keeping on the the tv table by that time. The manger was so busy that he couldn't meet me to discuss the problem.
Okay 4.0
Pros: Friendly staff
Cons: Outdated decor, room service breakfast was not hot and bland. There was a large gap under the door so I could hear hallway noise.
Good 6.0
Cons: There was puke all over the area outside the front door and a drunk couple blocking the drive way with their car for over twenty minutes.
Mediocre 3.0
Pros: The location
Cons: Items where missing out of room the hotel honesty did not do anything but make a report very upset money jewelry
Okay 4.0
Pros: Shower
Cons: People complaining about lack of help at front desk.
Okay 5.0
Pros: Bed linens were dirty
Okay 5.0
Pros: I liked the room layout---I upgraded to a King w/couch. Elevator not working. I asked the front desk specifically about whether my room was a King or two doubles. They cinfirmed King which is what I paid for. My room had two doubles. I switched roomf
Cons: Offer a better price for the parking garage. Rip-off for sure
Mediocre 3.0
Pros: Close proximity to the airport.
Cons: The hotel is somewhat outdated. It is not what I expect from a Westin property.
Poor 1.0
Cons: Paid for parking at counter then was forced to pay again when ticked didn't work. Staff double booked my room and gave someone else the key to my room when I was already asleep. I was told management would reach out to me and they never did. Terrible.
Mediocre 3.0
Pros: Location
Cons: Booked room so I could get a few hours sleep before a 2 hour drive home after 18 hours of flying. Arrived 1AM on a redeye flight to find parking was $34. No public parking available. Just drove home rather than be soaked for $34 to park for a few hours
Okay 5.1
Cons: Rude staff at the check in desk. We had booked a king & were given a double right next to the elevators despite having a 1 year old that was a light sleeper. We weren't offered a child crib. They also kept giving us key cards that wouldn't work. Very tiny bathrooms so you can't fit 2 people near the sink.
Mediocre 3.0
Pros: Location
Cons: Fee for parking, fee for buffet breakfast but was very limited, bar close at 10pm on Saturday night.
Poor 1.0
Pros: It was close to the airport
Cons: There was a loud barking dog in the room next to mine that barked my entire stay.
Good 7.1
Pros: Location was great for a commute to my job in DC. Weekend and holiday schedule for Metro is horrible. Don’t plan on getting to work in the morning. I had to Uber twice due to closed Metro.
Cons: Walls are very thin, you can hear your neighbor coughing and speaking. No free WiFi, they do give you a free bottle of water, mine was only replaced twice in 6 days. If you go for the second bottle is $5. Over all, basic lodging with nothing extra.
Mediocre 3.0
Cons: Were above the gym so all you heard was pounding early in the morning from people dropping weights, throwing medicine balls, etc. Extremely disturbing. Parking machine broken as was call button so stuck in garage and had to call hotel staff to let us ou
Excellent 9.4
Pros: Location close to Reagan National airport and value of the offering. Great rate for this stay
Cons: No shuttle after 11pm. Because of my arrival I called and told them not to release my prepaid room due to late arrival nd in spite of this was told to call again the day of my arrival to re, re confirm. No problems but one time should have been enough.
Good 6.5
Pros: The bed was phenomenally comfortable and the room was well-appointed; on-site parking was easy to get in and out of and the facilities were pristine. Westin staff were friendly and professional.
Cons: The walls were paper thin and I could hear everything else happening on the floor; not the best accommodation if you're a light sleeper. Additionally the whole room had bright blue LEDs on the light switches that were angled directly into my face. There was also a notable gap between the bottom of the entrance door and the floor which exacerbated the sound and light issues. It might not be an issue for some people but it wasn't the best way to sleep off a wedding night hangover!
Okay 5.1
Pros: Bed was comfortable, hotel was clean.
Cons: The great price you get from Kayak does NOT include parking, an additional $34, or Wifi, an additional $15! They charged for the parking and wifi even though I included them in my search. The hotel desk staff was pretty nasty about it when I questioned it. By the way, that extra parking charge was not removed even though every time we needed to exit we had to run back inside the hotel to get them to lift the arm on the gate, which would not read or card, or anyone else's.
Poor 1.0
Pros: Close to Metro.
Cons: NO ventilation fan in bathroom leads to moldy smell. No air purifiers available. Got respiratory infection from mold. Thin walls and windows, poor sound insulation. Could hear person coughing in next room, the elevator, buses on street. Cold lobby& room.
Okay 4.8
Cons: I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!
Good 7.4
Pros: good location and room clean.
Cons: Overcharge for parking and Internet.
Poor 1.0
Pros: The restaurant had excellent food!
Cons: Where do I begin, the room smelled old like mildew. The bathroom floor had dust balls all over it. More importantly the sink would not drain, so we were not able to bath until the plumber came. I was disgusted!
Mediocre 3.0
Cons: Air and TV wasn't working
Mediocre 2.0
Pros: The room was clean and nice, this explains my 8/10 rating.
Cons: Nebojsa the staff who checked me in on Saturday 5:30pm was unprofessional. He charged $50.00 to my credit card with no explanations. He said the $50 would be put on hold till check out & confirmation nothing was damaged in the room. Very shocked!
Poor 1.0
Cons: Chintzy budgeting gave this property multiple problems after their latest renovation. Garbage should never receive four stars.
Good 6.5
Pros: Room Staff Restaurant for breakfast
Cons: Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate
Excellent 10.0
Pros: The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet.
Cons: The ATM was down.
Excellent 10.0
Pros: Bed was soooooooo comfortable.
Excellent 8.5
Pros: Nice lobby bar staff. Location is right near metro so very convenient. Lobby is nice and spacious.
Cons: There wasn't anywhere to sit outside - no rooftop lounge, courtyard or even outside sitting area. That was frustrating. Wifi was expensive unless you are a starwood preferred guest -- JOIN!
Excellent 9.7
Cons: We had an issue with our bathroom shower, but they quickly tried to fix it.
Good 6.0
Pros: The staff was very nice and friendly. The lobby was clean and has a luxurious ambiance. The bed was comfortable.
Cons: The room was not as nice as the photos would suggest. Large HDTV with mostly non HD channels. Condominium wrapper on the floor of the room. Wifi cost 12.95 unless you enroll in their rewards program. I won't be back.
Excellent 9.7
Pros: Room, facilities closeness to airport
Cons: Nothing
Excellent 9.7
Pros: friendly staff
Excellent 10.0
Pros: The bed and pillows are so comfortable and the metro is across the street. Great sleep and easy to get around
Cons: It was all good
Excellent 10.0
Pros: We could see the Metro stop from our room - super close. The air conditioner was not limited and actually got the room cool enough to snuggle under the quality bedding. It didn't clank and groan when it cycled. We slept better that we do at home ( no pets to distract us too). Being from drought stricken Northern California, we really enjoyed the long shower with high pressure and consistent temperature. Shuttle service was great to take us to another hotel where other family members were staying ( they waited to book) as we prepared to have my parents interned at Arlington Cemetery - 3 short Metro stops away. We WILL stay there again!!
Cons: No CONS - We were on the go, we arrived after midnight and returned late every night so the hotel restaurant was't open like in larger hotels, but they did have a room service menu that provided good healthy food. They gave us a late check out because of a late departure flight. Really NO complaints. We travel A LOT for our 2 businesses (and a retired federal employee) - I wish they were all like this. Excellent Value and excellent super-helpful staff. oh - and internet is not complementary.... that was a surprise.
Excellent 9.7
Pros: Westin was clean, simple, comfortable and overall a very great place to stay. It was an EASY walk to the Crystal City metro station which was a big plus getting and out of the city. The room was what you'd expect; clean, comfortable and modern. I did not interact much with the staff, but they gave a great impression of friendly and hospitality.
Cons: The parking was very expensive at $30/day. I've stayed at other Crystal City hotels and parking was much more reasonable.
Okay 4.0
Pros: The location was good. Close to DC.
Cons: The hotel was not busy yet it took them over an hour and 3 phone calls later to bring us extra towels and items we requested. The staff person that delivered items brought wrong items and made a dirty face when I requested the correct items that were ordered.
Good 7.1
Cons: Charged for internet
The Westin Crystal City - Arlington
Rated #10
8.5
Excellent 8.5
Based on 953 reviews
Details
Reviews
C$ 147

Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
9.1
Overall
8.5
Overall 8.5 Excellent
Based on 569 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
9.1
Overall
8.5
Cleanliness
9.6
Comfort
9.6
Facilities
9.6
Location
9.6
Overall
9.5
Cleanliness
8.0
Comfort
8.6
Facilities
8.0
Location
8.6
Overall
6.6
Cleanliness
8.9
Comfort
8.9
Location
9.0
Services
8.4
Staff
8.6
Cleanliness
8.6
Comfort
9.3
Facilities
8.6
Location
9.3
Overall
8.0
Cleanliness
8.6
Comfort
9.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.1
Comfort
9.2
Location
9.1
Services
8.8
Staff
8.6
Cleanliness
9.1
Comfort
8.9
Facilities
8.6
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
9.0
Facilities
8.2
Location
9.1
Overall
8.6
Cleanliness
8.7
Comfort
8.7
Location
8.8
Services
8.1
Staff
8.3

Excellent 9.0
Pros: Booking
Cons: Nothing
Excellent 10.0
Pros: I was happy about the shuttle to the airport
Excellent 8.3
Pros: Location, shuttle, clean room.
Cons: Expensive.
Good 7.0
Pros: Location was good- very close to airport. Breakfast decent. Nice decor for bathroom.
Cons: Issue with TV / remote and key to door wouldnt work. Also door to room didnt fit hinges properly and could see light all around frame. Would like to see breakfast on the go bags for people with early flights.
Okay 5.0
Pros: No one mentioned that the property was under construction. Loud banging, very dusty...disappointing.
Cons: Dusty, old, didn’t feel clean.
Okay 4.0
Pros: The location to the event attended
Cons: The room was not ready at previously communicated 3pm time. There were times where the desk clerks were very rude to the staff servicing nearby rooms as I was finally getting to mine. Completely unprofessional and degrading which could explain why they were supposedly short staffed as no one should be treated so poorly. There was also an $25 parking fee for the garage which was not noted or communicated anywhere until checkout. Not a hotel to ever use again!
Excellent 9.0
Pros: Very nice hotel
Cons: Had to pay to park at the hotel
Excellent 10.0
Pros: Very nice remodeled room. Very clean. 1 block from the Metro. Good breakfast. Egg sandwich, yogurt,juice cereal. Very nice hotel
Okay 5.0
Cons: I was very dissatisfied with my stay... I got waken out my sleep by a fire alarm that was not really needed... rushing down 6 flights of steps in a panic ... My other almost fell down the flight of steps. Only for the staff to be outside laughing about it
Excellent 8.0
Pros:  
Excellent 8.0
Pros:  
Cons:  
Excellent 9.0
Pros: Staff and their attentiveness.
Cons: Would have appreciated 24/7 shuttle services.
Poor 1.0
Pros: Location
Cons: Hotel smelled lik smoke staff were smoking out front
Excellent 10.0
Pros: Cleanliness and convenience
Excellent 8.0
Pros: I like that it was clean and the rooms come with microwaves
Cons: We got a room that was literally in front of the ice machine and you could hear everything when someone was using it.
Excellent 8.0
Pros: Location, nice rooms for the price breakfast to go.
Cons: I choose this hotel for the shuttle service.in these times you cant control employment..there wasn't a shuttle,had to take a lyft.(i was trying to save money)
Mediocre 2.0
Pros: Free breakfast
Cons: Gross floors, nasty staff
Good 6.0
Excellent 10.0
Pros: Newly renovated. Very clean rooms
Excellent 10.0
Cons: Corvid-19 restrictions
Poor 1.0
Pros: Nothing as there was construction going on everywhere
Cons: Everything. I would like a refund asap
Excellent 8.0
Pros: Free breakfast
Cons: Heater/air didn't work well and showerhead needed to be replaced.
Mediocre 2.0
Pros: The location is close to the train and airport
Cons: The hotel DOES NOT have a pool!!! This is a lie. It has been permanently closed for almost 2 years. The shuttle never picked us up after 2 calls so we took a neighboring hotel's shuttle instead. Our hotel room had dirty laundry and a burst bathroom pip
Good 7.1
Pros: Clean and in a convenient location. Staff was friendly. Good value.
Cons: Hot water kept running out after a few minutes. Plumber asked for never came.
Okay 5.0
Cons: They charged an additional $25 for parking and $50 incidental fee which we weree unaware ofuntil we checked in.
Okay 5.0
Pros: the breakfast food was vomitus! The sausage meat was not for human consumption. No whole milk yogarts or milk all skim ( so no natural vitamin A and D) Lowest possible doughnuts , everlasting full of chemicals
Cons: Over priced for quality, Bedspreads used by previous guests- I called ahead for fresh laundered linens and they assured me of this-Liars- plus front desk gal just assigned a room without following those notes
Good 7.0
Pros: Location and breakfast
Cons: Staff not very helpful. Floors were dirty.
Poor 1.0
Pros: Perfect location
Cons: Unfortunately, the electricity went out, including WiFi & heat, at around 8pm and did not come on until around midnight. Very upsetting since I was preparing for a meeting. The hotel only refunded $25 parking fee!
Good 7.1
Pros: Close to DCA (10 minutes) via hotel shuttle.
Cons: - Location not pedestrian friendly. Reaching Metro and local restaurants requires crossing busy four lane Jeff Davis Highway. - Room shown wear and was in need of an update
Excellent 9.7
Pros: Clean room and good location to Metro
Cons: No business center or printer available.
Excellent 10.0
Pros: Free hot breakfast, airport shuttle, friendly staff clean room, friendly staff and convenient location.
Cons: Parking fee, lifeguard at pool
Excellent 10.0
Pros: - Close to the subway station - their shuttle runs very frequently - friendly staff - FREE BREAKFAST!
Cons: None
Good 7.0
Pros: Great customer service!
Cons: Bed Bugs😕, but the staff handled the situation very well
Good 7.0
Pros: The staff was friendly and very helpful. It was great to have an early check-in for our room. I love that it was close to the airport and we could take a hotel shuttle.
Cons: N0 A/C in hallways. Pay extra to park in the garage. I thought we had free parking. Free breakfast is great but our flight left very early so we could not take advantage of this hotel experience. Need to improve on breakfast travel bags. Skip water.
Good 6.0
Pros: Staff was friendly and helpful. The room was very clean.
Cons: Breakfast was cold,no place to sit.Room view was of roof and wall.
Good 7.0
Pros: Location to downtown DC and metro
Cons: Toilet was loose and water ran constantly and made a whistling sound. I did alert the staff.
Good 6.0
Pros: The location was very close to Ronald Reagan International Airport. It was easy to get to.
Cons: Paying for parking was not a plus. There were a limited number of parking places. Additionally, there was very little room to unload bags out front. The breakfast area was very crowded and not the cleanest. Staff had a hard time keeping up.
Good 7.0
Pros: The staff was always very nice. We requested extra towels the first day and had the requested towels everyday of our stay without asking again. Even at the best 5 star hotels this request can be a challenge! The free internet worked well.
Okay 5.1
Cons: The personel is not very friendly, they did not help much with some issues we had.
Excellent 8.0
Pros: We liked the waffles! the staff was friendly and accommodating. the location was close to everything we wanted to see.
Cons: Housekeeping kept knocking on the door while our baby was sleeping to see if we had checked out earlier than our checkout time. Just make sure you put the do not disturb sign out!
Excellent 8.5
Pros: We stayed here for 3 nights. The location is great and a quick walk to the metro. Nice and clean hotel with nice staff. The price was just right.
Excellent 10.0
Pros: We loved the friendly staff, awesome breakfast and cookies! Such a money saver for us to have such a great breakfast provided. The rooms were spacious and great for our family.
Excellent 10.0
Pros: Enjoyed the proximity to the restaurants and the Crystal City metro stop. There were lots of families staying there. That was nice. The place had a good vibe. Parking was $17, which was cheaper than at the Westin Crystal City. And internet and breakfast were included, something the Westin didn't do.
Cons: I wish it was even closer to the metro. But that would make it farther from the row of restaurants on 23rd St South. Hmmm...tradeoffs. I wish it was 10 bucks cheaper. I wish there were more breakfast options. But breakfast wasn't limited or bad at all.
Good 7.4
Pros: People who worked there were very nice. They represented the company very well. I appreciated the breakfast. It was wonderful. I appreciated my proximity to the metro.
Cons: Lighting in the bathroom was terrible.
Excellent 10.0
Pros: Everything was great with this hotel. The metro is 2 blocks away and Crystal City is not nearly as crowded as staying in DC and much safer. The staff setup a great breakfast every morning and the parking was reasonably priced compared to parking in DC. A stress free hotel to stay at while on vacation. Will definitely be back!
Cons: no complaints
Excellent 9.7
Pros: I would definitely stay here again. The close proximity to the metro can't be beat. The beds were so comfortable. The breakfast was awesome and more than expected. The shuttle was easy, quick and friendly service. All staff that we encountered were helpful. The area is close to many restaurants as well.
Cons: The one negative was not having an in room safe which is usually so common in a hotel.
Excellent 10.0
Pros: The rooms were clean, and there was always hot water with good water pressure when showering. The complimentary breakfast was fantastic- every day was different, but there were always hot items such as eggs, potatoes, biscuits and gravy, etc. There was an assortment of breads, bagels, and cereals as well as a waffle maker, fruit, and oatmeal. Yogurt and juices were available every day. The Crystal City metro station was a 5 minute walk away, so that made it very convenient to hop on the blue line to all the major tourist attraction. The hotel was very quiet in the evenings- our room was very close to the elevators but we never heard anyone in the hall at night. The free airport shuttle was wonderful. We would highly suggest this hotel.
Hampton Inn & Suites Reagan National Airport - Crystal City - Arlington
Rated #11
8.5
Excellent 8.5
Based on 569 reviews
Details
Reviews
C$ 144

Cleanliness
9.0
Comfort
8.9
Facilities
7.3
Location
8.9
Overall
7.4
Overall 8.4 Excellent
Based on 730 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
7.3
Location
8.9
Overall
7.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.0
Facilities
7.1
Location
9.2
Overall
6.8
Cleanliness
9.2
Comfort
9.0
Location
9.0
Services
8.8
Staff
9.0
Cleanliness
7.3
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
6.6
Cleanliness
8.0
Comfort
8.3
Facilities
7.6
Location
8.5
Overall
8.0
Cleanliness
9.1
Comfort
8.8
Location
8.9
Services
8.5
Staff
8.8
Cleanliness
9.0
Comfort
8.9
Facilities
6.0
Location
8.9
Overall
6.0
Cleanliness
9.1
Comfort
9.0
Facilities
8.0
Location
8.9
Overall
7.6
Cleanliness
9.0
Comfort
8.6
Location
8.8
Services
8.2
Staff
8.4

Excellent 10.0
Pros: The bed
Cons: I like everything
Excellent 10.0
Pros: Nice room, all steps taken for Covid safety, excellent staff (Efren was very nice). Next to many restaurants.
Cons: Only downside is the expensive parking ($35) but we didn't have any choice.
Excellent 8.0
Cons: Family request to be on same floor wasn’t honored after being told, we were next door on second floor. I requested for someone to clean my room on Wednesday but, it wasn’t cleaned until Thursday. The cost of parking per day is outrageous especially, when staying more than one night.
Mediocre 2.0
Cons: Tried to charge me for smoking. And clearly there are no signs of any kind that say no smoking. Or nothing verbal.
Excellent 8.0
Pros: the night or evening desk he was awsome he got us food at a discount a ride and helped with our wi fi and that driver was the coolest ever
Cons: no food in morning
Okay 5.0
Pros: Lots to do and eat near hotel all walking distance.
Cons: Front desk staff seemed very irritated when ask a question.
Excellent 10.0
Pros: Comfortable room and bed, staff was super friendly.
Cons: Everything was great
Good 7.0
Pros: Room was small but clean and nice. No breakfast provided which is getting to be a theme with Hilton at this point. Customer service is lacking with claimed covid excuses even after opening and mask off announcement. Not a specific to this hotel
Excellent 8.0
Pros: Updates and appliances
Cons: The shower was like a bath. Clogged and when they came to fix it they left it he bath nasty. No other room to put me in.
Excellent 8.0
Pros: Easy access and parking.staff were really nice
Cons: No
Excellent 10.0
Pros: Location, cleanliness, bed and pillows.
Excellent 10.0
Pros: The staff was excellent and the room!!!
Excellent 10.0
Pros: Excellent
Cons: Excellent hotel
Excellent 10.0
Pros: Gym and room was nice
Cons: All.was good
Poor 1.0
Pros: I was able to get out.
Cons: Bed that burned skin. Aerial pollution, asbestos? Fiberglass? Electrocuting bed. Health department needs to inspect all the hoteks. Unfortunate so many hotels dont allow their customers to get any sleep.
Excellent 9.2
Excellent 10.0
Pros: Charming, comfortable, and clean. Large room with all amenities. Close to restaurants and shops. Very convenient location.
Cons: I liked everything about the hotel
Okay 5.0
Pros: location
Cons: small rooms smaller bathrooms
Excellent 10.0
Pros: Kudos for eliminating noise! I was exhausted from weeks of travel and I slept like a baby. Thanks so much for the care of staff as well. Stellar!
Excellent 9.0
Pros: Hotel was clean and the staff was very friendly. Hotel is within easy walking distance of many restaurants and the Metro. We had a party of 13 people for a reunion. Shuttle driver actually took us to a restaurant and picked us up when we were finished.
Cons: Pet peeve - Housekeeping changed my towels, shampoo, and soap each day. I always hang up my towels unless I want them changed and the soap and shampoo had only been used one or twice. Just seems wasteful to me.
Excellent 10.0
Pros: My sisters and I stayed at this hotel for a girls' weekend. It was very easy to find, and the hotel staff were all very helpful. Our room was amazong...plenty of room for us to relax and enjoy our stay.
Cons: Nothing negative comes to mind!
Mediocre 2.0
Pros: This hotel was a Nice clean hotel. The AC was broken and that led to issues. It shared a shuttle to Ronald Reagan airport. However there were issues. The staff was not very helpful resolving the AC issue.
Cons: The AC in my room was not functioning properly. I checked in it was 71 degrees. Two hours later it was 73 and rising. It was cooler in the hallway. I let staff know. They jerked me around for more than 2 hours before switching my room.
Excellent 10.0
Pros: The location to all the modes of travel and the area has shops in walking distance.
Good 7.0
Pros: The location was very close to the metro
Cons: Nothing .
Good 7.0
Pros: Location.
Cons: Bit difficult to determine entrance to hotel, both auto and walk in.
Good 6.0
Cons: Shuttle bus from airport took 1/2 hour to get there.
Good 6.0
Pros: Convenient location
Cons: I was charged for parking a car at the hotel, when I did not do so. Did not appreciate the charge on my credit card.
Good 6.0
Pros: Quick walk to the metro was great. Room nice and quite.
Cons: Parking garage key stop working twice room key stopped once. Had to return to lobby each time. Also on Wed site it advertised free breakfast and it's not. Lastly the pillows on the bed smelled. Staff quickly replaced them.
Excellent 10.0
Pros: Just loved the way everyone worked together for the customers....from Mek at the bar to guest services, everyone was just great. I would definitely stay again on my next trip. Really helps being so close to the airport......
Cons: No pool, I was really surprised that there was no pool, I guess i should have checked just kind of assumed they would have one. Also had to walk to the hampton in for tylenol, not a huge deal.....oh one last thing no room service, that threw me off but with uber eats I just ordered out....I would think you would want to capture every dollar possible.
Good 7.0
Pros: The staff are really helpful and very friendly. My plans got changed a little bit and needed to extend my stay but was too late and all rooms are booked. The staff took time trying to find me another spot nearby or at another Hilton.
Cons: The bath tub was not working at all. The bed sheets were dated and old.
Excellent 10.0
Pros: Friendly staff with great comfort and great service including hospitality: Johnnique and the other new young lady working alongside her on 5/12.
Excellent 10.0
Pros: It was very clean and well managed. No complaints.
Cons: Seems like another shuttle should be available. And perhaps continental breakfast.
Good 6.0
Pros: Close to Metro Rail Public Transportation.
Cons: Had one night where a loud party was going on in the middle of the night. Had to call house desk several times to do something.
Excellent 8.2
Pros: Free shuttle to and from airport. Nice rooms. Micro and fridge in room plus coffee machine. Furniture comfortable. Room was clean and well maintained. Staff was helpful.
Cons: $14 breakfast was a joke. Same waffle maker and packaged bagels you would find at less expensive hotels. Only extra was omelets, which I did not have. Went across the street and got a much better breakfast for about half the price. Lousy way to gouge customers.
Good 6.0
Pros: The hotel was clean and decently priced.
Cons: Our TV was not functional, the fridge was dirty and overall the decor of the place was bizarre.
Okay 5.1
Pros: The room was nice, clean and decent size for the price.
Cons: The staff was not knowledgeable about the area or events. So could not assist guests. They gave different information on their shuttle services. They were unable to give guest answers or suggestions on places in the area.
Okay 5.7
Pros: The staff was friendly and the location served our purpose
Cons: We were staying because we ran a marathon in the area. We were looking for somewhere we could get a good night sleep and a hot shower; however we were not able to get any hot water for a shower. The morning of the race I was forced to take a cold shower, while my friend refused to take a cold shower. This was very frustrating as we expect, at a minimum, we would be able to shower.
Poor 1.0
Pros: The hotel was undergoing a massive rennovation. I liked nothing about it.
Cons: Massive amounts of construction dust, no food or beverage services available, long elevator wait time due to construction crew use, inconvenient entrance and exit due to construction. I would have NEVER stayed here if I knew there was construction.
Good 6.0
Pros: I like most that the room had a microwave oven, mini refrigerator, bathroom was updated with and outstanding showers and the bed was beyond comfortable; overall the room was very modern in style. Due to the hotel construction, our garage parking was free.
Cons: The hotel was under construction, walls & lobby area was plain jane; no place to sit while waiting to check in or out. The most frustration part was that the hotel had no large logo or illuminating sign to find, it did not stick out like most in the area
Good 6.0
Pros: Location, very close to the airport and metro to the city.
Cons: The hotel was under the renovation and like a mess. We lived on the 2nd floor and there was a bad renovation smell even inside the room. Not very polite staff. One airport shuttle driver was extremely impolite. Found hair on pillows. 2.5 star at most.
Mediocre 2.0
Pros: The location is great! It Is walking distance to much of the Crystal City shops. The airport is five minutes away.
Cons: The hotel is the need construction. Stay away. It will be nice when finished, but currently to get a sofa you have to walk down the street two block to the 7-11. The lobby is a mess and the business office is gone.
Okay 5.0
Cons: Under construction, smells like paint, no lobby, treated like a criminal
Good 6.5
Pros: Staff was great
Cons: Extensive construction going. Will be nice when complete.
Mediocre 2.0
Pros: Nothing
Cons: Hotel is construction site. No restaurant, bar, breakfast. This hotel should not be open. Newly renovated room to Hilton Garden Inn standards looked like a child had painted and grouted the bathroom. Internet did not work. ComPete rip off.
Good 6.2
Pros: Renovated rooms were pretty nice. Modern decor. 2 free water bottles and coffee maker. TV's and cable service were good. Bed was comfortable.
Cons: The entire lobby was under construction and I had no idea until I arrived. Had to use a small hallway entrance and wind my way to a small temporary lobby. Lot of construction noise, but mostly during the day. Access in and out of hotel was cumbersome. Hallways and doors are noisy. Not sure if it is the gap under door or lack of insulation in walls, but I woke up to the noise of many doors in the halls slamming shut. Airport shuttle driver was very unpleasant. If you don't like your job, find something else to do. He pitched a fit when a guest was trying to pull in to the entrance, which blocked him from existing the entrance (not the exit like he should). claimed he couldn't reverse out of the way.
Mediocre 2.0
Pros: Only the location near the airport.
Cons: Hotel was under renovation, and very difficult to access the temporary lobby and hall way dusty. They said the rooms had already been renovated, but tub in room was marked and unable to access shower we had stayed there two years ago, but will not ret
Mediocre 3.0
Pros: Nicely remodeled rooms
Cons: If your room is anywhere close to the elevator you can forget about sleeping. I'm a heavy sleeper and I didn't sleep a wink because my room was near the elevator and is sounds like a construction truck each time it passes the floor.
Poor 1.0
Pros: Location
Cons: Van to hotel was dirty, hotel was under construction and you still show this as a 3 1/2 star hotel, at best it is a two star. How can you show a hotel as a 3 1/2 star when there is no bar or no food and you can't sleep in with construction.
Okay 5.4
Cons: This hotel is under construction and they did not tell us about it until we arrived. I was also awoken at 11pm by concierge asking me if I was staying in the room. They responded that they accidentally double booked my room.
Good 7.0
Pros: The location of the hotel is great. Realizing that it services the airport it's still very ideally located for other things as well.
Cons: Renovation is important but the look of the hotel while undergoing those renovations was not pleasant.
Mediocre 3.0
Pros: Leaving.
Cons: Noisy, door had 1 inch gap under it, traffic noise was loud, construction noisy, no coffee, no restaurant, t.v. remote only works on and off. To change channels you must leave the channel you were watching. Refund should be in order.
Poor 1.0
Cons: The hotel is under construction and they gave me two rooms directly in the construction zone with the noise and so on without even informing me of that. They had no soda machines, sometimes the card to get in the hotel after hours didn't work.
Okay 5.0
Pros: good location for sightseeing
Cons: Half of the hotel was under renovation. Service was atrocious. Requested a hairdryer three or more times over two days before going directly to front counter to demand it.
Okay 5.1
Cons: The noise, the first room wasn't acceptable, requested room change then desk agent didn't complete request so the handicapped room wasn't avail when we returned from our day out. we had to wait for the housekeeper to be finshed, for the room to be ready so we took all our luggage out of the room only to have to move it to a different room that wasn't reserved as requested. the hotel policy is to hold 50 dollars per day for incidentals. not 50 dollars per stay. subsequently 3 days over drafted my account!!!! at check out I was told the hold would take 3 to 5 days to release. that sucks. I wont use a booking service again. to many rules. I will book directly and cut the terms in half that are required. the few bucks I saved wasn't worth the hassel in the end.
Poor 1.0
Pros: Closeness to metro
Cons: It was dirty, with renovations, room not clean by maid in timely manner, I had to go seek her out one afternoon at 3pm. The shuttle driver was rude on arrival at airport. The van was almost full when he picked my party of 8 and stated not coming back.
Mediocre 3.0
Pros: The new rooms were so comfertable.
Cons: A staff member told another guest he had to call the manager to fix a problem and it would take a while to get a hold of her. She was standing in the hallway.
Poor 1.0
Pros: The Crystal City location was excellent for commuting to DC and shopping and restaurant service was convenient. The porter was very kind and professional when taking our bags and arranging for a shuttle back to the airport.
Cons: The hotel was under construction which we did not know about until we arrived there. Being a married couple, we had asked for a king size bed for ourselves and my sister and we received rooms with two double beds. The manager and staff were rude.
Okay 4.0
Pros: Disappointed in the cleanliness of the room. The bathroom was not fully cleaned. The check in staff was professional; we were ignored when trying to check out.
Cons: The parking area was small.
Okay 5.0
Pros: the location for where I needed to go and quick access to the airport
Cons: hotel was under construction which no one indicated when placing reservations. being awaken with nail guns and hammering. plus dust in the air from the work. had to call hotel just to find out how to drive in for check in.
Poor 1.0
Cons: The Radison is normally a good hotel but not on this particular night: had to wait an hour for the van to pick up at the airport (would've taken a cab had I known- they kept saying it was in the way). And then the low battery started randomly chirping
Good 7.1
Pros: Location near airport was good. My husband had surgery at Johns Hopkins. Problem we just got to sleep and the smoke detector battery was bad and it started chirping every few seconds. They came and took it out. Called and woke us up at 7:30 to replace it. Upset because we had planned to sleep in.
Cons: See above
Mediocre 3.0
Pros: Not a great hotel. Been to many better Radissons. They screwed up my reservation. I think they charged me twice. Need to check my bank statemets when I get home.
Cons: Not a great place to stay.
Okay 4.0
Pros: Location
Cons: Under construction, pool closed,services non existent
Poor 1.0
Pros: Nothing.
Cons: They would NOT allow a change in my reservation or refund the charge on my credit card.
Mediocre 3.0
Pros: It had elevators, a bed, a bathroom, and lights.
Cons: The hotel was under construction and it was very difficult to even bring luggage into the lobby. There was no space available to drive to unload luggage from an adjacent driving area. The parking garage was a block away. The construction was very loud
Okay 4.0
Pros: Close to metro line, restaurants and shopping
Cons: Ongoing construction and renovation.
Okay 5.0
Pros: Location was close to metro and airport. Staff were very friendly and accomodating. Bathrooms were clean and bright.
Cons: Hotel was dated and undergoing major renovations. I'm sure this hotel will live up to all expectations when all the renovations are completed.
Okay 4.0
Pros: Location in crystal city and free parking to make up for construction
Cons: Construction and outdated facility
Okay 5.4
Cons: Tried calling for over half an hour for the shuttle and the front desk never answered. My spouse tried to call from the room and no answer. My daughter went down to the desk and no one was there. Another guest had to holler to get the clerks attention from a back room. Desk clerk had adittude when I asked about the phones when I finally arrived.
Okay 5.1
Pros: The room service breakfast was good and front desk, bar and housekeeping staff were mostly friendly. Location is close enough to Crystal City that you can access the restaurants there easily by foot or the roads to DC by car.
Cons: The first room we were given had someone's stuff in it still, which might have been a good thing, given that they are doing construction the hotel and the constant noise from that activity down the hall would have been a nightmare. After moving people and bags to the new room, all was ok until that night, when the thin walls meant that we were party to the neighbor's speakerphone call until 10:30PM. At 4:10AM that morning, a weird beeping woke everyone in the room up. I was told by the front desk that it was probably the smoke alarm battery and given instructions for how to remove the battery (which I did and left in front of the television for replacement by the hotel the following day -- that battery was still sitting in front of the television when we checked out). The room a/c was strong, but in that uncomfortably cold way that you find in roadside motels, so we used it sparingly. The bathroom was ok, but the shower wasn't super hot and the shower curtain hangs so close (more or less touching) the toilet, that it was a bit gross.
Good 7.4
Pros: Beds were crazy comfortable, and the room was cozy and nice. No huge problems with the quality of room. Bathroom was nice and renovated. Nothing to write home about, but good comfortable beds.
Cons: Beds were comfortable but were made very horribly. No mirrors outside of bathroom. Front desk made us go downstairs to get extra necessities? And then they didn't give us everything we needed. Not professional at all. Should have included breakfast. Shuttle service sucked, we waited for 30 min for ours.
Good 6.0
Pros: Very clean. Very comfortable beds. Good price for the area.
Cons: They gave us a single bed room for four people and were out of double bed rooms. We had booked a two bed room, but two of us ended up on cots. The hot water heater wasn't working our first night so we all had to take cold showers.
Excellent 9.1
Pros: It was a great location for seeing DC and super close to the Metro. Our room was spacious and the bed was pure marshmallow fluff!
Cons: Breakfast should be included as there wasn't much around as far as restaurants goes, except for the Dunkin' Donuts in the Metro station. Also our floor was half under construction which we didn't know about until we arrived.
Excellent 8.2
Pros: Great beds and pillows!
Cons: A little noisy.
Excellent 8.8
Pros: The hotel was convenient to the Metro and Crystal City Shops. The room was clean and very comfortable. The TV must have been at least 40+ inches! Would definitely stay here again.
Cons: The view from our window as of the A/C system on the lower room. But, it didn't bother us at all.
Excellent 10.0
Pros: Staying in Crystal City is a great choice when visiting DC. Hotel and parking rates are much more reasonable. The hotel was clean, great room, and Metro into DC close by. So I'm very pleased and will be back for sure.
Cons: The beds were comfy, nice bathroom, microwave and fridge available. Also has free wifi.
Good 7.6
Pros: Hotel was clean and well cared for. Easy location to get in and out of DC.
Cons: Shuttle to the airport was problematic. They didn't know where he was, then he arrived and left immediately without anyone knowing when he'd be back. But the biggest problem was he couldn't be bothered to drop us at our airline. We were left at the arrivals area, 2 floors and a long walk from the airline check-in, with four bags to carry. For an airport hotel, I would expect to be able to get to the airport quickly, easily, predictably, and of course, at my airline.
Good 6.6
Pros: Reasonable price compared to other hotels in the area, complimentary bottled water, ice
Cons: Swimming pool not available at all times
Excellent 8.6
Pros: Great helpful staff
Good 7.6
Pros: Location was our main priority. 2 blocks from Crystal City Metro. Room was good, suite, bathroom was really tiny. King bed backed against elevator. Fortunately it quieted down by midnight. .. or else we were exhausted. Only outside pool. WARNING: parking is $20/night. Not $10 that the booking site says.
Cons: Parking is $20 a night!
Hilton Garden Inn Reagan National Airport - Arlington
Rated #12
8.4
Excellent 8.4
Based on 730 reviews
Details
Reviews
C$ 149

Cleanliness
8.5
Comfort
8.5
Facilities
8.7
Location
8.8
Overall
8.6
Overall 8.2 Excellent
Based on 1,058 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.7
Location
8.8
Overall
8.6
Cleanliness
7.0
Comfort
7.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.5
Location
9.0
Services
8.1
Staff
8.4
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
9.0
Staff
10.0
Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Location
9.1
Overall
8.6
Cleanliness
8.7
Comfort
8.6
Location
8.8
Services
8.3
Staff
8.6
Cleanliness
8.5
Comfort
8.3
Location
8.5
Services
8.2
Staff
8.1
Cleanliness
8.3
Comfort
8.4
Facilities
8.0
Location
8.9
Overall
7.3
Cleanliness
8.2
Comfort
8.2
Location
8.6
Services
7.7
Staff
8.2

Good 7.0
Cons: There was a $30.00 charge for parking.
Excellent 10.0
Pros: Check-In was fast and efficient. Garage Parking is amazing... the elevator in the parking garage literally takes you to the hotel floors. It's easy!
Cons: Front Desk staff are young and could use additional training in the customer service space.
Excellent 10.0
Pros: 5 star service
Cons: It was perfect
Excellent 10.0
Pros: The location, the comfort of the bed, the helpfulness of the staff.
Cons: I could not connect to the free wifi that was offered.
Excellent 9.0
Pros: The area is quiet The facilities are new It's very modern
Cons: Parking is expensive When I booked it was $ 20 a night but they charged me $ 30 a night It has no restaurant, just a tavern
Good 7.0
Pros: I loved the location, staff were helpful even at late hours in the night/early morning. I loved that Starbucks was attached to the hotel.
Cons: I just wish it was more modern & clean looking. The parking garage was so small & hard to maneuver in. The rooms weren’t sufficiently clean!
Excellent 10.0
Pros: It was fantastic in all.
Cons: There is nothing
Excellent 9.0
Pros: Everything was nice and clean. The staff was friendly. The location was great.
Cons: While I was sleeping, house keeping entered my room. It was scary, but she kindly apologized.
Excellent 10.0
Pros: SERVICE EXCELLENT
Excellent 10.0
Pros: The area was close to Metro and full of it's own Amenities. Whole Foods, Bowlerama, a neighborhood Water Park and Stores in the Underground were visited during my brief stay. The Atmosphere and Food in the Restaurant were great.
Cons: Front Desk Staff could have been a little warmer. Perhaps today's climate has too many people on edge. It's tough see a smiling face behind a mask. Since you can't smile with your face, you must do it with your communication.
Excellent 9.6
Excellent 8.0
Pros: Great price
Cons: No
Excellent 8.0
Pros: I love the location. For me a last minute booking it was fantastic!
Cons: For the $$$ the coffee maker made didn¿t make even medium hot water. There were no coffee supplies given. Trash liner laid on trash can, it had not been vacuumed and I had to use my sanitizer wipes to wipe drink rings and hand prints off the desk.
Excellent 8.0
Pros: Nice room
Cons: The $20 parking was a nice surprise
Excellent 10.0
Pros: It was clean & safe.
Cons: Because of prior reviews I was aware of the price to park at the hotel but the staff should definitely tell you that before you go to swipe your card. As you¿re about to pay is when they ask you if you will be parking on site which is an up charge.
Excellent 9.0
Pros: friendly staff, wifi worked well, good location, no complaints
Cons: could be more generous with coffee/tea packs
Good 7.0
Pros: They lied and said they could provide a service and then when I arrived at the hotel they said that they couldn¿t do it. I was annoyed..
Cons: They are liars...
Excellent 10.0
Pros: The price and location
Cons: Well seen a few ants in bed, Price of parking
Excellent 10.0
Pros: The hotel staff was very knowledgeable and quick for check in and fixing the public computer when it was not working. The beds and pillows were all very nice and comfortable. We found out you need to request for room to be cleaned each day.
Cons: The tavern was chilly which made us leave earlier than we wanted.
Okay 5.0
Pros: The relatively low price.
Cons: The first room I was assigned smelled like a mix of smoke and mildew. I was promptly moved to another room. The bathroom in both places looked like it had been there for years - both looked worn down and the shower was rather outdated.
Good 6.0
Pros: Location
Cons: Did not disclose parking fees
Good 6.0
Pros: The people that worked were just not very friendly and welcoming. They were pretty dry and appeared almost as if I were an invasion in their world. I just did not feel the warm welcoming hospitality that I normally feel from Hotel Staff.
Cons: I would have liked to have been put on a higher level than the second floor so that I could have had a better view of the city, but was afraid to ask the check in girl seem to be so interrupted in my just checking in at all.
Good 7.0
Pros: Shower head
Mediocre 2.0
Pros: Bathroom.
Cons: Deposit was not refunded.
Good 6.0
Pros: Location, close to Reagan National.
Cons: I work as a Flight Attendant. Bedtime was at 8:30 because of an early 4:30 wake up. Around 8:30 p.m. when getting ready for bed. There was a group of people in the room next to mine, talking, music and being loud. Couldn¿t get to sleep.
Poor 1.0
Pros: Nothing!
Cons: You must pay $20 night to park in the garage, the room was not clean! There was evidence of marijuana on the floor of the room. Also, the room was extremely small, you can barely close the bathroom door because it also is VERY small. Needs updating!
Good 7.0
Pros: Location. Nice beds.
Cons: Broken chair arm. Room was 61' in Feb when walked in.
Good 6.0
Pros: Location
Cons: Cleanliness
Okay 5.0
Pros: Cheap price
Cons: Hair was on the sink in the bathrooom; toilet was super tiny.
Mediocre 2.0
Pros: Location
Cons: The rooms were clean but it smelled like anti roach spray. The smell was awful. The staff tried to change the room but every room smelled horrible. The parking was expensive.
Okay 5.0
Pros: Location
Cons: Room wasn’t clean. Very thin walls not a very relaxing stay
Okay 4.0
Pros: The location was excellent.
Cons: The atmosphere was one of young adults using the the hotel to party. The halls and elevator smelled of Marijuana. I was so disappointed.
Poor 1.0
Pros: Good behavior of staff and more flexibility
Cons: most things
Poor 1.0
Pros: nothing
Cons: The toilet was broken the tub was dirty and someone left cigar buds in the room {Blunts) the first room they gave us smelled like cigarettes the next room was even worse. We couldn't even use the bathroom because the toilet was broken.
Good 6.0
Pros: I tried talking to someone about an issue I had but haven’t heard back yet.
Cons: I tried talking to someone about an issue I had but haven’t heard back yet.
Good 6.0
Pros: Location was great, close to metro.
Cons: No one cleaned my room during my stay. The room looked outdated, not very clean, and with present odor of old stuff.
Okay 5.0
Pros: Nothing it was average
Cons: Was not very clean..lack of good customer service
Mediocre 3.0
Pros: The staff was great. But the morning rep brushed it off after asking about the situation.
Cons: The fact that was no remote control, no toilet paper, and that we had to change rooms because there was a heroin needle inside the folding couch bed. My 2yr old grandson was playing on it.
Mediocre 3.0
Pros: The location
Cons: We got bed bugs from the hotel and there was black curly hair in the sheets , shower, and bathroom.
Poor 1.0
Pros: Location
Cons: Staff rude. Room was hot and not properly clean. When u told about it the staff was rude. Will never stay again. Then they took a deposit and haven’t returned yet.
Poor 1.0
Pros: Stuff and location
Cons: I got bite by bed bags
Poor 1.0
Pros: Location
Cons: I was woken up at 3:45 am by a the guests in the adjacent room screaming, yelling and bouncing off the walls. This continued to approximately 4:30 when I finally called the front desk to complain.
Okay 4.0
Pros: Location
Cons: My sheets were not clean. Looked like they were already slept on. House keeping just made the bed up.
Poor 1.0
Cons: Dirty and we did not like the hidden fees
Okay 5.0
Pros: The location was good. Not too far from where we needed to be in downtown DC.
Cons: Some of the staff members weren’t that friendly and didn’t give out the proper information.
Okay 5.0
Pros: Excelente atención
Cons: Si ! El Hotel saco $75 dólares en cada una de mis dos reservaciones ! el martes una y el jueves Otra ! y no se cómo hacer para que me devuelvan ese Dinero ! Pues también me cobraron separado por el parking cada día $15 dólares ! Necesito
Okay 5.0
Pros: Locarion
Cons: I have been at this hotel multiple times in recent weeks and it always smells like marijuana. I gave it the benefit of the doubt but I keep getting smoke and marijuana smells drifting into my room from other rooms and the hallway. This is unacceptable.
Okay 5.0
Pros: The staff was excellent. I know because of the virus, rooms have been empty so some things did not function but the staff changed my room immediately.
Cons: Things were dirty and the refrigerator smelled awful but again I am sure it is because of the virus and most rooms have been empty for a long time but it still everything had a gross musty smell to it.
Poor 1.0
Pros: Nothing.
Cons: The parking lot $40!!.
Excellent 10.0
Mediocre 3.0
Pros: The location was good and staff were friendly.
Cons: Booked a 2 double bed room but was given a room with a king size bed and a pullout. No one told us ahead of time or at checkin. When we questioned it we were told there were no other options as all rooms were booked. I paid a lot of money for this room!
Mediocre 2.0
Pros: The security guard on night of check in was very helpful
Cons: Bathroom was way too small. We had to step into the Bathroom to close the door and get into the shower. The shower definitely is in need of renovation.. The refrigerator freezer was full of ice & no microwave
Mediocre 2.0
Pros: Location - short distance to metro/airport.
Cons: Cleanliness. My room was not clean when I checked in and daily maid service was inconsistent.
Excellent 8.8
Pros: Bed, room, Starbucks, parking.
Cons: Too noisy - I could hear every conversation walking down the hallway, even a detailed phone call next door at 10:30pm and exterior noise. Probably the worst hotel in this regard I’ve ever stayed at. Thankfully I was tired, but I ran the air and put a sleep noise on my phone.
Mediocre 2.0
Pros: location
Cons: room temperature- loud air conditioner- old room- very noisy outside- unfriendly check-in
Mediocre 2.0
Pros: It was close to the underground mall.
Cons: Airport shuttle does not begin service until 4:40am. We had a 6:00am flight and ended up taking an Uber. The hotel is showing its age. Certainly not 3.5 star quality, location or service. We were extremely disappointed with this stay.
Excellent 10.0
Pros: I liked to room and the cleaning service. The airport shuttle is extremely useful. The surroundings of the hotel are nice and the metro is close by so getting to D.C. was super easy.
Cons: The restaurant hours were a little inconvenient but the restaurants around the hotel made it ok.
Poor 1.0
Pros: Just the location
Cons: Receptionist tried to charge me extra for a standard room.
Mediocre 2.0
Pros: Location
Cons: Bed sheets appeared visibility stained even though the sheets were crisp and clean.
Excellent 10.0
Pros: Clean, friendly staff, fancy, and free airport shuttle. Liked it better than St. Gregory Hotel.
Excellent 8.0
Pros: Close to metro and fashion mall.
Cons: Canteen was a bit pricey but expected for snacks and drinks.
Excellent 9.1
Pros: The linens were clean and overall pleasurable stay
Cons: Some of decor is very out of date. The ceiling has the stippled look and it feels very 90s. Simple and cheap fix would change the entire ambiance of the rooms
Okay 5.1
Pros: our room was clean - comfortable bed - nice shower - our room had two TV's and a pullout sofa bed.
Cons: i ordered breakfast - 2 items to be taken back to my room for me and my spouse. i received the wrong order - I came back and they were very hospitable - apologized and allowed me to keep the wrong order and offered to make the correct order. Which was very nice of them but the quality of the food was very very poor. I ordered an omelet and sausage gravy & biscuits. The sausage gravy was as if someone used flower and bacon fat to made a sauce and then added bits of meat - it was not good at all. The biscuits so to speak were stale slider buns grilled. Burned actually. I understand that a hotel restaurant is most likely going to charge more but I expect that the quality of the food to be better than what was presented. Also - I found it surprising that in a suite with 2 TVs there was no mini refrigerator. Also - there is a "Starbucks" in the mezzanine level of this hotel. The Starbucks was not very well stocked and I have a dispute on the charges on my card. My order came to $25 and some change. However as I am looking over my online banking charges - it states I was charged $30 and change. I purposely did not tip on my card because I put cash in the tip jar. It appears as though I was charged an additional $5 on top of my order for tip. I am not pleased with the amenities of this hotel and would certainly pay more elsewhere to avoid the things I encountered this past weekend.
Excellent 9.6
Pros: The pool was so nice to have after a busy day of touring. The food in the pub was very good and extremely reasonably priced. We actually ate there every night. The availability of Starbucks on sight was great. We were able to chose between there and the restaurant for breakfast. The staff was extremely accommodating and we were able to take the shuttle to the metro on a rainy day as well as to church.
Crowne Plaza Crystal City-Washington, D.C., An Ihg Hotel - Arlington
Rated #13
8.2
Excellent 8.2
Based on 1,058 reviews
Details
Reviews
C$ 148

Cleanliness
8.3
Comfort
8.4
Facilities
8.3
Food
6.5
Location
8.8
Overall 7.9 Good
Based on 701 reviews
Cleanliness
8.3
Comfort
8.4
Facilities
8.3
Food
6.5
Location
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
6.0
Staff
8.0
Cleanliness
8.1
Comfort
8.2
Location
8.7
Services
7.9
Staff
8.5
Cleanliness
9.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
8.3
Comfort
8.4
Location
8.8
Services
8.0
Staff
8.6
Cleanliness
8.6
Comfort
8.9
Facilities
6.5
Food
6.5
Location
9.1
Cleanliness
8.2
Comfort
8.2
Facilities
8.0
Location
8.7
Overall
8.4
Cleanliness
8.2
Comfort
8.2
Location
8.7
Services
7.8
Staff
8.4

Good 7.0
Pros: The staff were very knowledgeable and efficient at the front desk. Very easy and quick check in and out. The room was very nice, clean, and quiet. In/out parking was decently priced for the area at $28 per day, and secure. Free wifi is a must and was easy to connect to and reliable.
Cons: The advertised included breakfast was not available due to all onsite restaurants being closed. The desk staff made sure to address this concern by updating our room rate to the non-breakfast rate, so this was not a huge issue although we may have chosen to stay elsewhere if we had known this. Secondly, the room was not once cleaned by housekeeping in the 5 nights of our stay. I don't know if this was a COVID precaution that was not explained to us, but it was a little disappointing having to take out our own garbage and track down a housekeeper cart to request fresh towels, toilet paper, soap, and coffee pod/cups. No explanation was given. Lastly, no pool or outdoor common area such as a patio to hang out in. Not a huge deal, but it would be nice to have those amenities to compete with the many other hotels in the area.
Good 7.0
Pros: Accessible
Excellent 10.0
Pros: The beds were very comfortable Staff was very friendly, attentive and pleasant Right next door to McDonalds
Cons: N/A
Excellent 8.0
Pros: Everything
Cons: No breakfast
Mediocre 3.0
Pros: Location to metro
Cons: Room was tiny
Excellent 9.0
Pros: Cleanliness and location
Cons: Not their fault, restaurant and bar were not open and it was a rainy weekend
Excellent 10.0
Pros: This was very nice and clean facility.
Excellent 8.0
Pros: Location and shuttle driver was wonderful - very professional and pleasant. The early shuttle to airport(0430) was critical to our plans.
Cons: Night desk person was polite but seemed very unsure of how to handle our prepaid parking through “Way”-which was the only option I had when looking for a very early morning shuttle to Reagan. The smell of cigarette smoke emanated from the rooms across the hall from us
Excellent 8.0
Pros: Close to everything
Cons: The incidental fees weren’t included
Good 6.0
Pros: Location. Location was convenient for Lyft rides, metro accessible (12 min nice easy walk) and convenience store 6 min walk away.
Cons: Cleanliness doesn't seem to be there top priority. It met the need, but I probably won't choose them again. I like to feel cozy in my Hotel because it's where I have to feehome away from home. My room needed to be vacuumed the trash can had cigarette ashe
Excellent 10.0
Pros: Very nice room and staff. Plus very convenient with the location and the shuttles to the airport.
Cons: Nope
Poor 1.0
Pros: The price and location
Cons: Several things the sheets had stains and had to request cleaning more then once. The tub was clogged requested attention but never got addressed. The staff was not attentive to request/complaints.
Excellent 10.0
Pros: Location & price
Excellent 9.6
Excellent 9.6
Excellent 8.8
Mediocre 2.0
Pros: Convenient location.
Cons: Rowdy parking lot had no security cameras, wallpapers on walls were peeling. The website lists parking as $15 a night but we were charged 24 and the host on duty was quite rude about it. Room was not cleaned thoroughly (found a french fry).
Excellent 10.0
Pros: Friendly quick checkin
Cons: Air blower was loud when it clicked on
Excellent 10.0
Pros: Every thang was great. thanks for everything God bless you guy's.
Good 7.0
Pros: Location & price
Cons: At the First young staff try to give me a room which no one accept it .when I complain he said no available any room .till tomorrow a nice staff change my room In general by my experience most staff go with their personal attitude. I do traveling alot .
Excellent 8.0
Pros: It was an ok location. However the hot water was lukewarm.
Excellent 10.0
Pros: The front desk clerk  was amazing!Very friendly, professional & & extremely helpful!
Cons: I wish we had a microwave in our room to heat out food late at night.
Excellent 9.0
Pros: The staff was very friendly and helpful
Excellent 10.0
Pros: Cleanliness, and customer friendly
Excellent 10.0
Pros: Location and friendly staff
Good 7.0
Pros: Clean, decently updated rooms with comfy beds
Cons: Over a longer stay, housekeeping and amenity replenishment is non-existent unless specifically requested at the front desk for each applicable day
Excellent 10.0
Pros: The bed was amazingly comfortable
Cons: The view out my window from the 14th floor was directly into someone else¿s window
Poor 1.0
Pros: HORRIBLE nothing.
Cons: The Front desk supervisor was obnoxiously rude and refused to send towels and soap to my room. Holiday Inn is a horrible hotel chain / franchise. Holiday Inn does not care about their customers experience overall.
Okay 4.0
Pros: I liked the location and bed was nice
Cons: The lack of info of what¿s available /that your using crowne replays vans instead of the green van gross soap in bathroom why don¿t the products match?And the burning smell from heater when called office they were not concerned and offered extrA blankE
Okay 4.0
Pros: Location
Cons: Room.was not what i was expecting... broken desk in the room. Did not like.that breakfast not included.
Good 6.0
Pros: Great stay. Everything was good.
Cons: The $20 per night parking fee seemed unnecessary and petty. Also my room was not serviced one time my entire stay. Thought it was because of Covid but I saw the housekeeping staff out there when I would leave each day. It¿s a small hassle but enough to
Poor 1.0
Pros: Nothing
Cons: Nothing work, no hot water, the phone was not working and room was not clean
Okay 5.0
Pros: Location.
Cons: Definitely not a 3.5 star level. Especially in terms of cleanliness and amenities!!
Poor 1.0
Pros: it was a little dirty
Cons: we found used underwear on the floor. behind the television. they put us in a different room which i thought was kind,i would have expected a free night stay. Covid is upon us and that¿s what we get. used underwear.
Poor 1.0
Pros: Location
Cons: Sullen, rude and apathetic staff
Mediocre 2.4
Poor 1.0
Pros: My Vibe stay there yeah I still got my money to cancel on Me
Poor 1.0
Pros: There was a McDonald's next door
Cons: I had to change rooms 3 times! 1st room had dirty towels in the bathroom;2nd room did not have curtains for me to close for privacy and finally the last room was decent. I was not happy and will be sending a letter to corporate.
Okay 5.0
Cons: Hotel is due for a refresh. Location not as convenient to transportation and services as nearby peers.
Good 7.0
Cons: Who provides coffee, but no lids or stir sticks and when you state that you probably have coffee spills everywhere, their response is "not really". Also $20 per night for parking is very expensive and adds up for longer stays. 4th visit, never again
Mediocre 3.0
Pros: The location was convenient.
Cons: The door lock did not work. No key was needed to enter the room. I informed hotel staff of this situation on three separate occasions. Each time I was informed that maintenance would be there shortly to fix the lock. It was never addressed.
Good 6.0
Pros: The front desk clerk was very customer service friendly and very efficient.
Cons: Parking was too expensive so we had to parked on the street.Also the room had no microwave and only ONE bar of soap!!
Mediocre 3.0
Pros: The location and price
Cons: The hotel wasn't well shocked had to ask for Alot of stuff that should have been in the room.The housekeeper that I interacted with on check out was very ahow and rude walked in my room with knocking and will never stay here ever again
Good 6.0
Pros: close to Washington DC
Cons: no coffee in room.??.don't be sooooo cheap !
Good 7.0
Pros: Location near airport and places to eat is great.
Cons: Not as clean as has been. Ice machines turned off.
Good 6.0
Pros: What I liked most about the hotel was the staff was very friendly and courteous.
Cons: After I arrived from my flight from the airport I called to receive my pickup. I was waiting for at least 30 mins. Then when I enter my room my shower was not clean there was hair on the shower head. The shuttle was 15 mins late taking me to the airport.
Okay 4.0
Pros: The location
Okay 5.0
Pros: The location.
Cons: The fire alarm went off and I felled coming out the shower to see what was going on and called downstairs to see what was going on. And it stayed on for a long time.
Mediocre 3.0
Pros: Nothing
Cons: Parking fee. Lack of breakfast. No regular creamers or lids for coffee. Room only had one regular coffee pod. Bathroom extremely small. Not very clean.
Poor 1.0
Cons: Mold on bathroom ceiling. Dirty carpets
Poor 1.0
Pros: Nothing
Cons: Nothing
Okay 5.0
Pros: I like that the location wasn’t too far from the malls and other things in D.C
Cons: When we went to our room there was a wash cloth over the room sprinkler and a clump of hair in the bathroom garbage as if someone had been in the room prior to us checking in. House keeping did not come to the room to check on us or to replace any towels.
Mediocre 2.0
Pros: Location
Cons: Costumer service and room was dirty smell smoke and change room light fixtures wasn’t working and was dirty room as well.
Poor 1.0
Pros: Front desk was friendly.
Cons: Room and bathroom very dirty.
Mediocre 2.0
Pros: Beds were comfortable
Cons: Everything else.They charged $50 per night for incidentals. No shuttle to nearby venues. Rooms had NO coffeemaker, microwave, ice bucket, cups, or wash cloths. When we requested these essentials, we were told to come get them ourselves from the front desk
Mediocre 2.0
Pros: Allowed me to clean my own room. Safety precautions!
Cons: No breakfast , no microwave in rooms they remove them no ice bucket, had to ask for remote controller for tv. No room service.
Mediocre 2.0
Pros: Great Location
Cons: First the cleanliness of the room was terrible, especially during a pandemic. No cups or tissue in the room. Online they advertise free parking but was charged $10 per night. My phone wasn’t working in my room either and front desk is very rude.
Mediocre 2.0
Pros: Employees helped to work on getting a refund due to their lack of cleanliness in the room.
Cons: cleanliness was lacking.
Okay 4.0
Pros: Free parking
Cons: Room smile not good
Mediocre 2.0
Cons: Dirty, rude staff, room was missing furniture and lightbulbs I took my concerns to staff and they ignored them
Okay 4.0
Pros: Location to airport
Cons: spilled coffee in the lobby and no one cared to wipe it up I checked in at 10am and left the next day at 8:30am and the spills were still there I got one room that had blood stains on the mattress pad in several spots that you can see through sheets
Okay 5.0
Pros: The cleanliness and comfort of the room
Cons: very argumentative, unfriendly and known it all kind of attitude . He does not represent such manager position ...
Good 7.9
Excellent 8.2
Pros: Very comfortable bed
Cons: Size of the room- too small!
Good 7.3
Pros: fitness room was nice. besides the toilet the room was nice and kept.
Cons: hair that wasn't mine on toilet. on the phone and the shuttle driver asking for 'a little something for driver'
Holiday Inn National Airport/Crystal City - Arlington
Rated #14
7.9
Good 7.9
Based on 701 reviews
Details
Reviews
C$ 136

Cleanliness
8.4
Comfort
8.1
Facilities
7.1
Location
8.7
Overall
7.0
Overall 7.6 Good
Based on 217 reviews
Cleanliness
8.4
Comfort
8.1
Facilities
7.1
Location
8.7
Overall
7.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
9.0
Comfort
9.0
Facilities
7.0
Location
9.0
Overall
7.0
Cleanliness
8.2
Comfort
7.9
Location
8.7
Services
7.6
Staff
8.2
Cleanliness
8.0
Comfort
6.6
Facilities
6.6
Location
7.3
Overall
6.6
Cleanliness
8.4
Comfort
8.0
Location
8.8
Services
7.6
Staff
8.1
Cleanliness
8.9
Comfort
8.4
Facilities
8.0
Location
8.9
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Facilities
7.7
Location
8.5
Overall
7.4
Cleanliness
8.3
Comfort
8.1
Location
8.6
Services
7.9
Staff
8.7

Poor 1.0
Pros: Nothing
Cons: Everything
Excellent 8.0
Cons: The bathroom was not cleaned properly the toilet had stains
Okay 4.0
Pros: Ms. P in Oasis was a Great Hostess, shuttle drivers were great and one gentleman, sorry I forgot his name, younger guy, had good customer service! Love the convenience to and from airport!
Cons: No FREE breakfast, no microwave, no complimentary coffee and or cookies for a snack. No hot water in faucet. Pillows not firm. Parking was horrible for my guests.
Okay 5.0
Pros: The Location
Cons: parking garage
Okay 5.0
Pros: There was no breakfast with the room
Cons: The bathroom was way too small
Excellent 9.0
Pros: Great hotel clean and in a good location
Good 7.1
Pros: The lobby was nice but the building was a little dated. The room was the standard Hilton room by no Internet TV.
Cons: I called for an early check in and I was told okay but then I was told there was a $25 check in fee! What now...NEVER heard of this!
Poor 1.0
Cons: You need to update the address on your website. Not only did I arrive at the location that you have posted on my itinerary, it was INCORRECT and 45 minutes away from the CORRECT location. This was a major inconvenience and extremely dangerous for us.
Good 6.0
Pros: Like the location
Cons: The bed was uncomfortable. It was too hard . Pillows were too soft
Excellent 10.0
Pros: Always a pleasant experience staying there
Cons: Comfort and location
Poor 1.0
Pros: Nothing
Cons: The staff was rude, my floor smelled of weed smoke, didn’t think due to covid so many people would be booked in rooms so close together. Didn’t have a microwave in room, the ice machine didn’t work on my floor. The walls are paper thin I could hear my neighbor
Excellent 10.0
Pros: I enjoyed everything. The room was perfect. The employees were great.
Excellent 8.0
Pros: Felt like it was a safe environment. You had to have a key card for entry in elevator
Cons: You have to pay for parking
Good 6.0
Pros: Location and very clean rooms!!
Cons: Staff was less than friendly. People skills lacking. Staff was very transactional and mechanical!!
Excellent 10.0
Pros: Good location,clean,professional stuff
Cons: No
Okay 4.0
Pros: Location and price. Starbucks-snacks in lobby.
Cons: Extremely dated, noisy, cars back up trying to get in garage.
Okay 5.0
Pros: The price obtained in the reservation.
Cons: The staff that attended the front desk, when I arrived, was very rude. Moreover, I think it was bordering on the non-importism that we are there.
Excellent 10.0
Pros: Large, clean room. Comfortable bed.
Good 6.0
Pros: location
Cons: parking cost out of line with others we have used
Mediocre 3.0
Pros: Location is close to the Airport.
Cons: Hotel is old. Staff are not welcoming or helpful, especially in the lobby bar. There were homeless people in the lobby being disruptive. Parking is a challenge and the overall hotel is old and tired.
Excellent 8.2
Pros: Room was clean, checking in was speedy. Location was great and close to the metro and there is an underground shopping district that provides a walk way to the metro. Good restaurants near hotel.
Cons: Parking was 35$ a day! That’s a little steep. There was no complimentary breakfast. Rooms need a microwave or Aleast one accessible in the hotel.
Excellent 10.0
Pros: Location courtesy shuttle service.
Cons: No
Good 7.0
Cons: The high priced overnight parking.there was a Halloween party that night and it was noise in the hall for hours because of the time having went back.i had to call the front desk for security and after security left the noise continued.the staff didnt
Good 6.0
Pros: Nothing - just average for the price
Cons: Always get a handicap room at this hotel...wish that would be clear up front. Always have to call an Uber because there not enough room in shuttle
Good 6.0
Pros: Location
Cons: King Bed was 2 twin box springs without additional top mattress
Good 6.0
Pros: Location. Clean.
Cons: $34 per night parking. Bed was hard. Loud noises from water pipe. Could hear doors slam and outside traffic and foot traffic.
Excellent 8.0
Pros: Location
Good 6.0
Cons: Lamp doesn''t work. Nobody came to fix it after calling to reception.
Poor 1.0
Pros: I did not like the fact that they wanted to charge me 34.00 to park in the garage for 8 hours. I was very very upset about this I thought the parking was included in a 3.5 star hotel
Cons: I did not like the fact that they wanted to charge me 34.00 to park in the garage for 8 hours. I was very very upset about this I thought the parking was included in a 3.5 star hotel
Excellent 10.0
Pros: It was clean!! It was in a good location. It was nice and safe. Safety is an issue when traveling with children. I was well pleased with it overall.
Cons: I did not like the parking situation. The parking attendant told my husband there was no parking even after I had paid for 24 hr parking. My husband ran around for an 1hr. And after he found a parking spot they told us that there was parking at the hotel
Okay 5.0
Pros: That I could get there by walking from a Metro Station.
Cons: Parking was $34/night. I decided not to rent a car because of that. They would only give me an extra 30 min as a late check-out.
Good 7.0
Pros: Very comfortable bed, great shower, nice toiletries, & polite staff.
Cons: $34 parking charge per day. No breakfast options at Starbucks cafe at 8:30 on a Sunday morning. The $14.95 breakfast at the restaurant seemed a bit pricey for basic breakfast items.
Good 7.0
Pros: Location to airport and the free transportation was great
Cons: I reported a clogged bathtub after the first night of my stay. The front desk clerk said they'd take care of it but the next morning the tub was still clogged.
Okay 4.0
Pros: The room was comfortable and had the necessary items for an overnight stay. The waitress noticed I didn't eat my dinner because it had alot of grease and replaced it with another meal
Cons: It was noisy in the hall untill late night and the food was cooked with alot of grease.
Excellent 10.0
Pros: friendly staff, loved the soaps and lotions, loved the bed linens
Excellent 9.0
Pros: The location was so convenient. It is very close to DCA airport.
Cons: They did not clean my room for the first night.
Excellent 9.0
Pros: All of the staff were friendly and helpful.
Good 7.0
Pros: Nice area, close to DCA,
Cons: This room had its own A/C heating unit that was too noisy for me.
Mediocre 2.0
Pros: Room was quiet, had a nice TV in it.
Cons: The shower had only scalding hot water. No matter where it was turned, scalding water, even on cold.
Okay 4.0
Pros: The Lobby and Plaza levels were very nice. Clean and new looking. Catered food was acceptable, but average.
Cons: Yes, first they did not have my room, wanted to doen grade me for same price. Then they found a room. It had a broken fridge, dresser, phone, and AC, as well as peeling wallpaper. Second room was as old, but the AC worked. Not worth the price paid.
Okay 4.0
Pros: Location was great. Easy access to D.C. metro Crystal City station.
Cons: Price was high for what you got. No breakfast unless you paid more. WiFi access was difficult to maintain. Cold running water on my first morning.
Okay 4.0
Cons: The room was in poor shape. The ceiling had big cracks in it from a prior water problem. We were put on a floor with a highschool band which was not quiet. For the money, it was not a good deal. Would not stay here again
Okay 5.0
Pros: The location was ideal.
Cons: Upon arrival they told there was construction and we would have some power outages on Monday morning. what they didn't tell us is we wouldn't have hot water an only one elevator for a full hotel. Walked 8 flights of stairs with luggage.. Not happy.
Mediocre 2.0
Pros: The location was within walking distance to the Pentagon and Pentagon City, for our shopping, dining and then the race we were there to see.
Cons: Website said the construction would not disrupt your stay. Well we check in and get a room right next to all the construction that began the next morning at 8 A.M. with our 6 month old baby and we all was woken up. On top of that the room we first checked
Okay 5.0
Pros: It was nice and spacious and had a good view of the city
Cons: It did not have a pool and when I got there they messed up my room at first I was in a king corner but they out me in a regular king but they took care of the situation and switched me to the proper room
Okay 5.0
Pros: Nothing
Cons: It was too expensive and old.
Poor 1.0
Pros: Nothing
Cons: After waiting for items to be fixed had to go to the front desk b/c nobody ever showed. Rooms didn't have wash cloths. Service members were rude. The guy brought hand towels and I told him that's not what I wanted he told me they were bigger & to use them
Mediocre 2.0
Pros: Nothing.
Cons: Rude employees! loud street noise, hallways, and ongoing party could be heard from our room. A light blinking above our bed that could not be covered or turned off. Fire alarm at 1 am led to evacuation but the employees stayed inside and offered no direction or help to us. Complaints and questions to employees led to raised voices (theirs) and no solutions or help. I will never stay here again.
Okay 4.0
Pros: Ventillation system was horrible. The AC/Heat needs major upgrade
Cons: -No room service/dine in -Heat system doesn't work properly -Gave me allergies
Good 6.8
Pros: bed - very comfortable! lobby location by airport and Crystal City
Cons: -tiny, tiny, tiny bathroom -booked a room w/2 beds, but only got 1 bed & over 3 night stay, change was never made -staff wasn't helpful, just polite, but couldn't solve issues -no HH points assigned b/c room was book through Orbitz (who knew)
Excellent 8.3
Pros: I was barely there, so I can't say much.
Cons: Once again, I was barely there. I only came back to my room to sleep.
Hilton Crystal City at Washington Reagan National Airport - Arlington
Rated #15
7.6
Good 7.6
Based on 217 reviews
Details
Reviews
C$ 209

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