Hotels near Richmond Byrd Airport

Hotels near Richmond Byrd Airport

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Byrd Intl (RIC) - Richmond, VA, United States
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Best hotels near Richmond Byrd Airport

Cleanliness
8.7
Comfort
8.6
Facilities
9.2
Location
8.9
Overall
9.2
Overall 8.5 Excellent
Based on 129 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
9.2
Location
8.9
Overall
9.2
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.6
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.4
Location
9.0
Services
8.4
Staff
8.9
Cleanliness
8.8
Comfort
8.8
Location
8.5
Services
8.3
Staff
7.3
Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Location
9.0
Overall
8.6
Cleanliness
9.5
Comfort
9.7
Location
9.2
Services
9.5
Staff
9.5

Mediocre 3.0
Pros: There weren’t any eggs left.
Cons: When I checked in they couldn’t find my reservation. I showed my confirmation number and the girl still gave me a hard time. I have spent the last month in the hospital with my husband and just needed to get to my room but the check in process lasted extremely longer than necessary. Not helpful at all.
Excellent 9.0
Pros: Clean
Excellent 8.0
Pros: This is a great hotel for anyone traveling--reliable and free of charge airport shuttle each way, clean and comfortable rooms, friendly front desk staff, and a decent free breakfast (the hot items [sausage, eggs, and a wafflemaker] are a plus, in addition to the typical continental breakfast fare of yogurt, bananas, muffins, and cereal, etc.). It's an airport hotel, of course, but it wasn't especially noisy. I would stay here again.
Cons: The only bummer is the fact that the area is a virtual food desert for people without a car, but we made do with the hot food made to order options at Wawa. There's also a Sheetz going up across from Wawa. But with four airport hotels on the same street, I'd say this area is prime real estate for restaurant development--it's pretty necessary.
Good 7.0
Pros: Room was clean and comfortable.
Cons: Had a problem with the staff on our return trip. The person was not helpful and hung up on me when I inquired about having the shuttle pick us up at the airport. Fortunately a shuttle from another hotel agreed to take us to the Hampton.
Excellent 8.0
Pros: Close to airport, we could leave our truck at property for way cheaper than airport
Excellent 8.0
Pros: Location was excellent, breakfast was included in price, but was just OK, nothing special.
Poor 1.0
Cons: Housekeeping knocks but just comes right in. I mean I could have been naked or having sex and they would have seen it all. They shouldn’t come in unless the room has been checked out
Excellent 9.0
Pros: Clean, Location and Staff
Cons: No
Excellent 9.0
Pros: Good location
Excellent 10.0
Pros: Cleanliness, great price, conveniently located near airport
Cons: Na
Excellent 9.0
Pros: clean, comfortable. nice breakfast, work area.
Good 6.0
Pros: I liked that the proximity to the interstate and airport were convenient. Plus once you got on I-64, it was a straight shot to downtown Richmond.
Cons: I stayed on the 3rd floor and it seemed like I heard every footstep that the person on the 4th floor took & I mean every step. So I can attribute that to thin flooring. I can't speak on the walls because there was no one in the room next to me.
Excellent 8.0
Pros: Location Free parking ad advertised
Excellent 9.4
Pros: Convenience to the airport
Cons: N/A
Good 7.7
Pros: I think the hotel is a great mid way point for travelers to stop and rest. I would stay there again. I travel south sometimes, so if I get tired of driving I can rest up at th Hampton Inn.
Cons: A recommendation: extend your breakfast by one hour. Close the hot bar at 10am as usual. From 10am to 11am provide donuts, fruit, yogurt, garnola bars, muffins, coffe, water, orange/apple/cranberry juice. "On the go" food for late risers. The Hot Bar/Food was great.
Excellent 10.0
Pros: we like hampton inn for its quality and location
Excellent 10.0
Pros: The room was big and very comfortable space.
Cons: No
Mediocre 2.0
Cons: Extremely noisy air conditioning unit on the roof above my room. Complained to front desk staff, was told it would eventually stop, just get usedan to it.
Excellent 8.0
Pros: Accidentally booked smoking, but hotel was packed for marathon. Room was great beside that. Helpful staff, good shuttle service time. Very organized
Hampton Inn Richmond - Airport - Sandston
Rated #1
8.5
Excellent 8.5
Based on 129 reviews
Details
Reviews
C$ 199

Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Food
0.0
Location
9.0
Overall 8.3 Excellent
Based on 190 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.8
Food
0.0
Location
9.0
Cleanliness
8.4
Comfort
8.3
Location
8.8
Services
8.5
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.3
Comfort
4.6
Facilities
7.0
Food
0.0
Location
9.3
Cleanliness
8.2
Comfort
8.4
Location
8.5
Services
7.7
Staff
8.4
Cleanliness
8.6
Comfort
8.9
Location
9.4
Services
8.6
Staff
9.4
Cleanliness
9.0
Comfort
9.1
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
8.5
Comfort
8.9
Location
9.3
Services
8.7
Staff
8.9

Excellent 10.0
Pros: Exceptional customer service demonstrated by all staff.
Cons: Nothing
Excellent 10.0
Pros: Didn’t eat the breakfast, but the location was excellent
Cons: Nothing
Excellent 10.0
Pros: Great customer service 👏
Excellent 10.0
Pros: Convenient Location
Cons: Pool being closed
Excellent 9.0
Pros: Great location next to plenty of stores and restaurants!
Cons: Pool was closed but I understand due to Covid
Good 7.0
Pros: Location was ideal for all I had planned while in RVA
Cons: I never received any housekeeping, no refreshing of my room or towels, they were running low on breakfast foods (served the same breakfast each day I was there). There was a water leak in the lobby, water bugs by the shower. Pool was closed so that sucked.
Poor 1.0
Pros: Nothing
Cons: Everything
Okay 5.0
Pros: Convenient to shopping areas for any last minute items.
Cons: Didn’t seem as clean as I expected. Especially since they were awarded some kind of clean hotel award. Found a cockroach in the bathroom and only 2 of the 10 outlets in the room worked.
Okay 4.0
Cons: We arrived very late. It Took a while for us to check in , but the room keys were not working. Then we found out the front desk gave us wrong keys. Finally we got into the room but it was not the room we booked. Booking.com stated our reservation was guaranteed. But it was not what we booked (2-queen room). Hotel would not change the room for us. He suggested we took it to the booking.com. It was very late. One of us have to sleep on a sofa-bed. This was Not a good experience.
Excellent 10.0
Pros: Quality, close to my job and convenient
Cons: Nothing
Excellent 9.0
Pros: Location for the event I was in the area for
Cons: There was a mix up with rooms I receive a room that someone else was already occupying
Excellent 10.0
Pros:  
Cons:  
Excellent 9.0
Pros: The room set up
Excellent 10.0
Excellent 9.0
Pros: All the staff was very friendly and helpful.
Excellent 9.0
Pros: Great staff
Cons: Bathroom tile grout is looking a little grungy.
Mediocre 3.0
Pros: I have stayed here the last 5 years for sports tournaments. The hotel has gone way down. Location
Cons: Roaches, ran out of towels staff not concerned. The rooms are spacious but this hotel has gone down hill. Breakfast was a joke 7 am no oatmeal yet they opened at 6am. Use to be a favorite not anymore
Excellent 10.0
Pros: Very clean. Professional staff!
Cons: Everything was excellent!
Excellent 10.0
Pros: The hotel was very clean and the staff was so helpful and friendly. They will go way beyond and above to accommodate your needs.
Cons: The pool was under renovation
Excellent 10.0
Pros: The room size was wonderful, very large for a standard room.
Cons: No
Good 7.0
Cons: Breakfast choices were minimal
Okay 5.0
Cons: Food was stale, ottoman dirty, staff indifferent, no rolled blanket, elevator dirty
Good 7.0
Pros: Location
Cons: The smell of the room, room did not smell fresh. The heater in the room made too much noise especially while watching tv and sleeping.
Mediocre 3.0
Pros: Free breakfast , nice staff out front .
Cons: My first room was perfect but the air stopped working so I was moved to another room. This room looked horrible, lights didn't work, toilet wouldn't flush, shower drain clogged, and sheets were dirty. I could not wait to leave. My card was double charged
Okay 4.5
Pros: THE STAFF WAS NICE ENOUGH. MOST OF THEM ANYWAY
Cons: THE PLACE IS TERRIBLY DATED. THE ROOMS ARE GETTING A BIT OLD AND NASTY. THE FURNITURE IN THE ROOMS IS FULL OF STAINS. ITS VERY, USED. THERE ARE TWO OTHER HYATT PLACE LOCATIONS BY THE AIRPORT. I WOULD TRY ONE OF THEM BEFORE I'D GO BACK TO THIS PLACE. THIS IS THE WORST HP THAT I HAVE STAYED IN. NO OFFENSE TO THE STAFF.
Poor 1.0
Pros: The overall hotel was nice! Loved the decor.
Cons: My room was at 76 in 90 degree whether my entire stay. I made a complaint they sent maintenance who re set the thermostat however the temperature never changed and no one came back to fix the problem.
Excellent 10.0
Pros: Service was excellent.
Hyatt Place Richmond Airport - Richmond
Rated #2
8.3
Excellent 8.3
Based on 190 reviews
Details
Reviews
C$ 200

Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
8.8
Overall
7.5
Overall 8.2 Excellent
Based on 308 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
8.8
Overall
7.5
Cleanliness
2.0
Location
8.0
Overall
4.0
Staff
2.0
Value for money
2.0
Cleanliness
8.3
Comfort
8.6
Location
8.7
Services
8.1
Staff
8.4
Cleanliness
8.0
Location
10.0
Overall
9.0
Staff
10.0
Value for money
8.0
Cleanliness
8.6
Comfort
8.4
Location
8.8
Services
8.4
Staff
8.9
Cleanliness
8.1
Comfort
8.0
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
8.6
Comfort
8.8
Facilities
8.0
Location
9.1
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Location
8.8
Services
7.9
Staff
8.3

Mediocre 2.0
Pros: Location
Cons: Not clean Customer Service
Good 6.0
Pros: Staff helpful friendly nice towels
Cons: old carpet in hallways also stained pet friendly smells hall decor not fresh looking
Good 7.0
Pros: The size of the room was really great
Cons: The location, trashed was in the bathroom trash can, bathroom vanity needed to be replaced along with the faucet.
Excellent 10.0
Pros: Quiet room. Comfortable bed.
Excellent 8.0
Pros: Close to Richmond Airport
Cons: No ice machine provided and lack of A/C in the hotel common areas. These areas were hot and stuffy.
Excellent 8.0
Pros: The gentleman at the front desk in the evening was very helpful and polite.
Cons: The bathroom sink faucet didn’t get hot. The shelves in the shower has black mold on them. Definitely not sanitary.
Mediocre 3.6
Excellent 10.0
Pros: The manager was so helpful and understanding.
Excellent 8.0
Cons: The 100.00 hold on the room
Excellent 8.0
Pros: The room had a full size fridge and a decent kitchenette area. The AC is very strong so you can set it however you like to be comfortable. The bathroom is a good size & has everything that you would expect. The beds could be a bit more comfortable though.
Cons: Elevator is slow and kind of grungy looking.
Okay 4.0
Pros: Room had two problems an had people on top of us making noises from 11pm til 3am
Excellent 8.0
Pros: I like the location and cleanliness of the rooms
Good 6.0
Pros: The room had a kitchen in it
Cons: Yes my room wasn’t being clean and it made me sick
Excellent 8.8
Excellent 10.0
Pros: The staff was courteous and very friendly. I loved the pillows so much that I purchased two.
Cons: The hotel was fine, but I still haven't received my refund from the coincidental deposit. The deposit was $100, $50 went to the purchase of the pillows.
Excellent 10.0
Pros: Comfy bed
Cons: Nope
Excellent 8.0
Pros: The hotel staff were very nice. They had everything ready for me to check in. I had my key ready as soon as I got there. My room was very clean.
Cons: The only thing I didn't care for was the location. It sits behind woods. I could not find the hotel at first.
Excellent 10.0
Pros: Proximity to the Richmond International Airport, free parking, free internet and 24 hour desk service.
Cons: No.
Excellent 10.0
Pros: Clean and very comfortable bed. The staff assisted in helping to make room warmer
Cons: TV did not work.
Excellent 10.0
Pros: Staff, shuttle and location
Good 7.0
Pros: convenient location for our purpose
Cons: Our room was right across from the laundry...noisy to say the least.
Excellent 8.0
Pros: Rooms were big enough and clean
Cons: No breakfast included
Okay 5.0
Pros: Location was good, staff was pleasant
Cons: The room wasn't really cleaned well. food splatter was stuck on wall by the stove and on cabinets and the floor was sticky. Had to go buy cleaning products and clean it myself.
Good 6.0
Pros: Staff was nice
Cons: There were rose pedals on the bathroom floor left from the people before me I am assuming.. so that was pretty gross.
Excellent 10.0
Pros: Everything was great...I couldnt pick just one thing.
Cons: No
Mediocre 3.0
Pros: The air conditioner was loud heated and cooled unevenly. Pillows we're hard and uncomfortable. Insufficient parking in front. Felt unsafe to use rear parking lot.a
Cons: Slow elevator. Television limited channel selection. Hard pillows.
Mediocre 3.0
Pros: Nothing
Cons: Poor lighting around the hotel. It seems like low income housing at the hotel.
Mediocre 3.0
Pros: I made it through the night!!!
Cons: My experience felt like the bates motel by the airport. The internet stopped working, my cell phone reception was horrible, and they had emergency exit doors propped open with rocks so anyone could enter.
Okay 4.0
Pros: Staff
Cons: I have stayed at this hotel in the past, not as clean, and rooms were worn out , beds bad, walls dirty mold in bathroom shower tub calked over bad job ,changed rooms three times . Just gave up.
Poor 1.0
Pros: The room itself
Cons: The customer service, lack of professionalism
Excellent 8.0
Pros: Traveling on business. Needed a place to stay overnight. Beds were cozy. Close to many restaurants and shopping, which was convenient. Staff was very helpful and polite.
Excellent 8.8
Pros: Needed a place to stage for mid morning flight. Being a short distance from runways made this a quieter sleep than other hotels. Very helpful staff, nice room, nearby food, 5 minutes to rental return. Great value, will book again.
Cons: My flight, Virginia reminding this New Orleans guy what winter is about, the gear select in my rental was one of four knobs all at fingertip reach... ...but nothing about the facilities.
Candlewood Suites Richmond Airport - Richmond
Rated #3
8.2
Excellent 8.2
Based on 308 reviews
Details
Reviews
C$ 149

Cleanliness
8.5
Comfort
8.6
Facilities
7.0
Location
8.8
Overall
8.0
Overall 8.2 Excellent
Based on 283 reviews
Cleanliness
8.5
Comfort
8.6
Facilities
7.0
Location
8.8
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Staff
10.0
Cleanliness
8.2
Comfort
8.1
Location
8.5
Services
8.0
Staff
8.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.6
Comfort
8.7
Location
8.7
Services
8.1
Staff
8.6
Cleanliness
8.6
Comfort
8.6
Location
9.1
Services
8.6
Staff
8.9
Cleanliness
8.8
Comfort
9.0
Facilities
6.0
Location
9.1
Overall
8.0
Cleanliness
8.2
Comfort
8.4
Location
8.5
Services
7.9
Staff
8.7

Mediocre 3.0
Pros: The staff was very polite and understanding.
Cons: The pool was green and doesn’t look like it has been cleaned. The bathroom also hadn’t been cleaned and was dusty and the toilet was not clean.
Okay 5.0
Pros: The Hotel was in a great location and the bed was comfortable.I also loved the lighting in the room.
Cons: I didn’t realize the Jr suite meant the pull out would be so small.Annoyed we had to switch rooms due to a broken refrigerator.The pool hours should be extended that would have made the trip better considering we booked because of the pool.The water was to cold for the kids anyway.
Excellent 10.0
Pros: Everything
Cons: Other people went into our pool time which shortened our time
Poor 1.0
Pros: The location and customer service doing check in and check out
Cons: Roaches, sticky floors, broken light fixture, half working bathroom light, dry blood on pillow case and the extremely loud shower
Excellent 10.0
Pros: The staff was so friendly and took customer service and COVID-19 seriously. We felt welcomed and always assisted. No one was homophobic or weird about us existing in the hotel.
Mediocre 3.0
Pros: It was within delivery range to everything I needed.
Cons: The room was dirty, I ask for washcloths and never got them. I asked for someone to help me with my bags because I could hardly walk, no one came to help me.We found blond hair all over the room, not one soul came to clean the room when asked EVER.
Okay 5.0
Pros: It was clean.
Cons: It was noisy.
Excellent 8.0
Cons: Outside lighting is limited! Didn’t feel secure parking around the back were more lighting is definitely needed. In the front most try to park were their vehicles can be seen. LIMITED LIGHTING FOR CUSTOMER PRKING BOTH FRONT AND BACK.
Excellent 8.0
Pros: The first room we were assigned heat wasn’t working (it never came on when we turned up the heat), and the TV volume didn’t work. They quickly moved us to another room however. That solved our issue. The staff was excellent!!
Cons: The hallway trim work needed some repairs and the issue with the first room. Other than that everything was fine.
Excellent 8.0
Pros: Pool is still open from 11-7.
Good 7.0
Pros: The staff
Cons: The sink was about to fall off the wall. Turned on the heater and it filled the room with what smelled like a porta potty.
Excellent 10.0
Pros: Hotel room could have been mopped and pool Was dirty with hair ect in it
Cons: Everything was pretty much fine. price was great
Okay 4.0
Cons: Me and my wife stayed congested due to the chemicals used in cleaning the bathroom and none of us suffer from allergies. Couldn’t smell the chemicals but when we took a shower they seemed to reconstitute and atomize causing us to sneeze and cough
Good 7.0
Cons: Noise from air conditioner, TV don’t connect to cable
Excellent 10.0
Pros: I love the location and the bed
Cons: The bathroom was not updated and the faucet was loose I did not like that
Okay 5.0
Pros: Location
Cons: The walls are very thin. I could hear my neighbors conversation word for word. It was so bad that I asked for a different room. I was told my the young lady at the front desk they didn’t have a different room. But the parking lot only had five cars
Excellent 10.0
Pros: I mostly like the set up of the room. I like how the balcony is overlooking the pool and that everything is indoor :)
Cons: No not really
Excellent 9.0
Cons: The staff... lately is very unprofessional & rude.
Excellent 9.0
Pros: Staff was friendly and accommodating. Front desk was very responsive. Rooms were spotless and the bed was very nice.
Cons: Food service was just a little off. The food itself was delicious but the wait staff seemed a little confused. My fish and chips were hot and fresh but I wasn't given any utensils and I wasn't offered any condiments other than half lemon on the plate.
Excellent 10.0
Pros: The staff when I checked in and out. Hotel employee was helpful whenI checked in. The man on the next morning shift was helpful as well. The distance to and from the airport was perfect for my needs.
Cons: No
Mediocre 3.0
Pros: The location was convenient and the bed was comfortable
Cons: The heat did not work, the internet and tv went out at 10 pm and never came back on and a dog started barking at 6 am and never stopped. We contacted front desk and they said it had been taken care of but it had not. Very disappointed.
Good 6.0
Pros: The staff was very friendly and the room was clean.
Cons: Our room was a bit loud since it was right over the check in desk.
Good 6.0
Pros: Great airport shuttle drivers. I always appreciate having a fridge in the room, too. Everything was comfy.
Cons: I didn't like that I was informed at checkin that extended parking was no longer free, and that I would be charged a flat rate of $15. This fee was waived because I protested that I chose this hotel BECAUSE of its free parking. But still.
Good 6.0
Pros: Staff was very courteous and helpful
Cons: No included breakfast, the elevator sounded like it may break at any point and the layout of the hotel was odd.
Okay 4.0
Cons: Very noisy. Was on first level down at end of hall. Contractors were there who stayed there for awhile and they were coming and going, slamming doors all night. Slept terribly.
Good 6.0
Cons: Pool Appeared dirty now
Good 7.1
Pros: The staff and service was excellent! Everyone went above and beyond to make our stay comfy.
Cons: The hall carpets gave a first impression of...dirty, and as soon as we opened the room door we were greeted by a large stain on the carpet. There was a ball of hair behind the bathroom door, and a hair in the tub.
Excellent 8.3
Pros: Friendly staff, location & restaurant.
Cons: No free breakfast.
Four Points by Sheraton Richmond Airport - Richmond
Rated #4
8.2
Excellent 8.2
Based on 283 reviews
Details
Reviews
C$ 181

Cleanliness
8.7
Comfort
8.5
Facilities
8.7
Location
8.6
Overall
9.0
Overall 8.0 Excellent
Based on 341 reviews
Cleanliness
8.7
Comfort
8.5
Facilities
8.7
Location
8.6
Overall
9.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.6
Comfort
8.3
Location
8.6
Services
8.1
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
7.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.3
Location
8.4
Services
8.3
Staff
8.7
Cleanliness
8.9
Comfort
8.6
Location
8.9
Services
8.6
Staff
8.4
Cleanliness
8.9
Comfort
8.7
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
8.5
Comfort
8.1
Location
8.6
Services
8.4
Staff
8.3

Good 6.0
Pros: The lady who checked me in was super friendly.
Cons: The air conditioner would not cool past 71. You should be able to control the air in the room to sleep comfortably. Shower had hair and dirty prints on the walls. So they aren¿t cleaned. When I told the guy he did nothing about it.
Excellent 8.0
Pros: Beds was comfy
Cons: No breakfast at the bistro
Excellent 9.0
Pros: It was convenient to the wedding we attended and not in busy downtown with parking fees!
Cons: Commode needs some work and floor needed better cleaning!
Excellent 10.0
Pros: Shuttle service to airport and ability to leave car at hotel
Excellent 9.0
Pros: The staff was amazing
Excellent 9.0
Pros: Everything was great
Excellent 10.0
Pros: Excellent customer service, location, cleanings
Cons: Breakfast not served long enough
Mediocre 2.0
Pros: Poor greetings. Room not available. Dirty.
Cons: Everything below par
Excellent 9.0
Cons: No breakfast
Excellent 10.0
Pros: The people in the front desk were very polite and nice. The room was very clean.
Okay 5.0
Pros: Cleanliness
Cons: Pool didn't open neither day that was the main reason for the trip
Okay 5.0
Pros: Staff
Cons: Loud a/c, 1980's bathroom
Mediocre 2.0
Pros: The shuttle driver and front desk representative were very warm and welcoming.
Cons: The room was filthy. Dead roaches, food left on floor, and someone else¿s hair on the sheets.
Excellent 9.0
Pros: The hotel was perfect for what I needed.
Cons: No
Excellent 10.0
Pros: Clean room, nicely appointed and comfortable bed
Excellent 10.0
Pros: Totally Beautiful
Cons: No
Okay 5.0
Pros: Location
Cons: A/C unit didn't work from wall unit, even though it said use wall unit
Poor 1.0
Pros: It's closeness to our home.
Cons: The cleanliness of the rooms.
Excellent 10.0
Pros: The Staff
Cons: The outside is very outdated
Okay 5.0
Pros: location
Cons: It smelled like cigarette smoke, My room was not clean, Ice machine had mold in it very dirty.
Excellent 10.0
Pros: This Courtyard has a very courteous staff and seemed especially clean!
Good 6.0
Pros: Price
Cons: Though the hotel was clean,nice new linens,carpet in room seemed new and clean.The hotel in general needs a facelift.I felt the rooms in general were older and due for some newness.Very dark.I guess I expected a bit more higher quality fm Marriott courtya
Excellent 10.0
Pros: Near airport nice room big tv
Cons: Covid 19 left many amenities out
Excellent 10.0
Pros: Location relative to the airport.
Cons: No.
Mediocre 2.0
Pros: Clean, location
Cons: I did not appreciate the way the front desk manager checked me in. I walked in just ahead of a group from the airport he shuffled me aside so he could check them in, like I wasn't important, like I was not there first. I had a paid reservation.
Excellent 10.0
Pros: Cleanliness and customer service
Cons: No
Good 7.0
Pros: very clean. quiet. friendly staff
Cons: room was tiny. barely enough room for two people to move about. could not exit both directions onto highway. no exit onto street with traffic light.
Excellent 10.0
Pros: Nice room
Cons: Nothing noted
Mediocre 2.0
Pros: The price the staff members were friendly
Cons: The pool was cold there is no hot tub there spiders in the pool two of them hair floating in the pool and look like drug deals on the parking lot
Mediocre 3.0
Pros: Proximity to airport
Cons: Dingy, uncomfortable bed, toilets make loud banging sound when flushed
Good 7.0
Pros: Had a cafe, pool, and fitness center.
Cons: No continental breakfast!!! And the body hair that was left in the shower for me to wash out before first use.
Good 7.0
Pros: Location
Cons: Yes I always thought when you put a do not disturb sign on your door staff does not come in ! Unfortunately that was not the case on my last trip . Very upset that I did not want anyone in my room and this was not followed by the cleaning staff! I guess .
Excellent 10.0
Pros: Two-night stay. Was really impressed by the staff at this Marriott. The manager, front desk staff, facilities guy, shuttle driver and bistro/bartender all had a great attitude and were very welcoming. Rooms are designed for modern traveler: no-nonsense wi-fi, USB chargers on the desk and nightstand, adjustable wall-mounted TV, rolling work desk/table, very comfortable bed and quiet. Three minutes from RIC but didn't hear a single aircraft.
Good 7.0
Pros: Rooms were nice.
Cons: The location could have been better.
Excellent 10.0
Pros: Friendly and helpful staff. Clean rooms
Okay 5.0
Pros: Location was fine, Staff was cordial.
Cons: Pool temp too cold to use, room had a musty odor and AC unit was very noisy.
Good 7.0
Pros: Close to the airport. Clean and quiet. Most of the staff are great. And they will shuttle you to and from nearby restaurants.
Cons: Shuttle van needs working seatbelts in the middle row. 'Bistro' cafe staff should wait on customers--or at least acknowledge them--in a reasonable time. I left after waiting three minutes and got breakfast at the airport instead.
Good 7.7
Pros: Leanliness, facilities
Cons: No breakfast included, location was unappealing
Courtyard by Marriott Richmond Airport - Sandston
Rated #5
8.0
Excellent 8.0
Based on 341 reviews
Details
Reviews
C$ 179

Cleanliness
8.4
Comfort
8.5
Facilities
9.3
Location
8.8
Overall
6.0
Overall 8.1 Excellent
Based on 86 reviews
Cleanliness
8.4
Comfort
8.5
Facilities
9.3
Location
8.8
Overall
6.0
Cleanliness
7.5
Comfort
8.2
Location
8.2
Services
7.4
Staff
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
2.0
Cleanliness
9.1
Comfort
9.3
Location
9.7
Services
9.1
Staff
9.7
Cleanliness
9.1
Comfort
8.9
Location
9.1
Services
8.1
Staff
8.3
Cleanliness
8.3
Comfort
8.2
Facilities
9.0
Location
8.4
Overall
8.0
Cleanliness
7.3
Comfort
6.9
Location
8.1
Services
6.7
Staff
7.9

Excellent 10.0
Pros: Clean property and friendly staff
Cons: There was nothing much to eat for breakfast.
Excellent 9.0
Pros: Breakfast was only coffee , tea or a muffin blueberry only. Thank god for WAWA gas station.
Cons: The pool wasn't open, we had six kids with us.
Poor 1.0
Pros: Maintenance staff were great
Cons: Had to move rooms. The 1st one was dirty and had a broken TV. Got into the 2nd room afterb1:00 am. Then we didn't have water all night! Couldn't flush the toilet, wash hands and a shower wasn't possible. For nearly $200 I expect better
Good 7.0
Pros: Na
Cons: Set up and style of the room. Average
Excellent 10.0
Pros: The whirlpool and the bed.
Cons: The bathroom was dirty hair and debris on floor around toilet.
Excellent 10.0
Pros: Polite staff
Cons: All was good
Excellent 10.0
Pros: Very clean
Cons: Lack of breakfast options, BUT I do know the pandemic is probably the reason why.
Good 7.0
Pros: Hotel was quiet and clean.
Cons: Outdated, dark, not a very good location.
Good 6.0
Cons: things are broken....the toilet flapper was broken and toilet running when we arrived. Needed to manually close at each flush. The coffee maker in room did not work. The door entry was broken. Needed batteries replaced...
Mediocre 2.0
Pros: Very nice Hotel. Great location.
Cons: Billing. We are still challenging charges.
Mediocre 2.0
Pros: There is nothing about this hotel that deserves a 9/10 as advertised. Everything was below average.
Cons: There were plumbing issues, no maintenance person on site, no back up person when she did not come in at the right time. There were room signs held up with painter's tape. The front desk people are untrained and inexperienced due to turnover. Stay away!
Excellent 9.4
Pros: The rooms are clean, the staff are friendly, great location (near Richmond Airport, restaurants, and shopping).
Excellent 10.0
Pros: Location and their shuttle service! Awesome stay, great food!
Excellent 10.0
Pros: Customer Service
Cons: no
Hilton Garden Inn Richmond Airport - Sandston
Rated #6
8.1
Excellent 8.1
Based on 86 reviews
Details
Reviews
C$ 232

Cleanliness
8.3
Comfort
8.1
Facilities
7.2
Location
8.6
Overall
7.3
Overall 7.9 Good
Based on 695 reviews
Cleanliness
8.3
Comfort
8.1
Facilities
7.2
Location
8.6
Overall
7.3
Cleanliness
6.0
Comfort
6.0
Facilities
7.0
Location
7.0
Overall
6.0
Cleanliness
8.5
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
8.5
Cleanliness
8.1
Comfort
8.0
Location
8.5
Services
7.8
Staff
8.3
Cleanliness
7.3
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
8.0
Cleanliness
6.2
Comfort
6.0
Facilities
6.0
Location
7.4
Overall
6.0
Cleanliness
8.3
Comfort
8.0
Location
8.5
Services
7.9
Staff
8.4
Cleanliness
8.1
Comfort
7.9
Location
7.9
Services
7.8
Staff
8.2
Cleanliness
8.5
Comfort
8.3
Facilities
7.2
Location
8.9
Overall
8.0
Cleanliness
8.5
Comfort
8.4
Location
8.8
Services
8.3
Staff
8.5

Mediocre 3.0
Cons: My room smelled like dogs and then my bed was broken in the middle
Excellent 10.0
Pros: It was perfect for an overnight stay. Shuttle to the airport was great. We left at 4 am. Super nice people!!!
Excellent 10.0
Pros: The courtesy shuttle was ready when we needed it. Had a workout facility on the premises. The staff was very nice and helpful. Missed breakfast because we left so early but they had coffee available for our departure. Courtesy shuttle driver was really nice for 3:30 in the morning.
Cons: Elevator was a bit strange. Would get stuck at times on a floor before it would allow us to board. Button had to be pressed several times to override and get it to work.
Mediocre 3.0
Cons: Roaches
Excellent 10.0
Pros: The staff members are friendly, competent, and welcoming. A well-run hotel. I have stayed at this hotel several times and plan to come back. A home away from home.
Mediocre 3.0
Pros: Location and the shuttle to airport. Shuttle driver was friendly and helpful.
Cons: Door to room didn't shut right; took several shoves to close it. Stairwell filthy; ketchup allover stairs; Door from stairwell to outside not locked to non-guests; it is COVERED IN DUCT TAPE TO PREVENT IT FROM LOCKING
Excellent 8.0
Cons: Only one elevator working. There was some type of power outage where our TV, refrigerator and microwave did not work our first night and half of the next day.
Good 7.0
Pros: The location.
Cons: Carpet stain from previous guests.
Okay 5.0
Pros: The staff was nice and understanding unfortunately they do not make rules like cash rooms. They did their best, breakfast was great...free always is. I stayed here in 2018 and it matched the neighboring hotels back then (one was under construction but really nice looking now). I would say more because it was hilarious but someone may get in trouble. Very interesting stay. I was in town to help host a baby shower.
Cons: If I was the owner I'd move to credit card only reservations because the elevator and 3rd floor smelled like weed. Charging a cleaning fee only works if you can charge those that violate their rules. No smoking is no smoking and we had a minor in one of the rooms.
Excellent 8.0
Pros: Chose this place based on value and proximity to airport. Would highly recommend.
Poor 1.0
Pros: The evening staff was kind.
Cons: The first floor was dirty and smelled like smoke. The noise and people in the halls was disturbing. In the morning no one was at the front desk to answer questions or call the shuttle to the airport. There was no continental breakfast as advertised.
Okay 5.0
Pros: The hotel is conveniently located near the airport, and few fast food restaurants are within walking distance. The shower in the room was spacious and updated.
Cons: After waiting for over 1/2 hour in designated location for complimentary shuttle, I called the hotel to inquire about the schedule, but nobody answered the phone. I called repeatedly over a span of 20 minutes, with no reply. Unacceptable for any hotel.
Excellent 9.0
Cons: Check out time when I reserved a room online said 12 pm. The actual time of check out is 11 am and is posted in the lobby at check in but I failed to see it. The hotel did great in giving me time to gather my belongings after knocking on my door at 11.
Okay 5.0
Pros: the location and space
Cons: the service was questionable
Excellent 10.0
Pros: This hotel was clean. It had automatic hand sanitizing throughout the hotel and staff cleaning around the clock. I’ll be visiting Virginia again and will definitely be staying at Best Western Plus
Cons: Everything was fine
Good 7.0
Pros: Convenient and cheap
Cons: The most agitating experience started at 11:00 am. Between then and checkout at noon, I had three separate housekeeping staff knock loudly at my door asking if I was checking out today. I even verified with them that checkout was at noon. Very invasive.
Excellent 8.0
Pros: Bed was comfortable and the room was quiet.
Cons: Breakfast room was closed every day. I presume it was due to covid-19, but nothing was communicated. And there was insufficient hot water for my shower every morning.
Excellent 10.0
Pros: The hotel is always clean, the breakfast is great and has a wonderful staff.
Good 7.0
Pros: nice breakfast, room made up very nice every day, nice to come home to.
Cons: when walking in hallway could smell smoking odor in hallway on first floor
Okay 4.0
Pros: Parking. Neat alarm clock. Nice shower.
Cons: 1. Room stank, smelled of old smoke. 2. Room was noisy. 3. Room door didn't work well, had to force it open. 4. Breakfast was disappointing. 5. Pets at a hotel?
Excellent 10.0
Pros: The room
Excellent 8.0
Pros: The location was good. The swimming pool was great for young children and is maintained. The room was very clean. The microwave and micro fridge were as expected. The cleaning staff was positive. The breakfast food was excellent for a continental.
Excellent 10.0
Pros: The shuttle is always so nice when we fly out. Very accommodating! Wow! I have recommended your hotel to many people who fly from RIC
Cons: No small bottles of shampoo etc. hate the dispenser in the shower. Weird!
Good 6.0
Mediocre 3.0
Pros: Proximity to the airport
Cons: Felt gloomy, breakfast area was depressing
Good 7.0
Pros: Their body wash products
Excellent 8.0
Pros: Clean
Cons: It's too small
Excellent 8.5
Pros: Great hotel if you're needing to stay somewhere before or after arriving in Richmond. Not a place to stay for vacation. Proximity to the airport is great.
Good 6.5
Pros: Free breakfast Free shuttle from/to airport Staff
Cons: Room noise: people in hallways, room heater/AC unit/refrigerator
Okay 4.2
Pros: New decor is pleasing, bathroom shower had luxurious feel
Cons: Staff was indifferent to guests and did not answer concerns with solutions. Staff did not greet me at the front when I arrived to check in but instead I had to wait for them to finish their task then just rudely pointed to a sign on the wall stating that check-in is not until 3 and I can wait in the lobby or come back later then resumed her paperwork. Room was newly renovated but the hard floors made the room echo loudly. Room has microwave but after trying to use it, it blew the surge protector. Front desk was notified and we were told that no maintenance personnel was on duty and there was nothing they could do but move us into a smaller room. A maintenance man appeared unannounced to our room later telling us that all the rooms were having the same problem and if we wanted to use the microwave that the TV and fridge had to be disconnected while using the microwave. Bed was extremely uncomfortable, causing back pain the next day. This was my first and now last visit to a Best Western. I travel to this area often and try different hotels often but this one has been the worst I have stayed in yet. All the cosmetic remodeling does not make up for the poor service and lack of basic comforts.
Okay 4.0
Pros: Location
Cons: The property needs an upgrade , just worn out
Good 6.0
Cons: The room is a little bit small and old.
Excellent 9.4
Pros: I stay in this hotel when I have a very early morning flight (I live an hour from Richmond). The hotel is older, but well maintained and updated. The room has a refrigerator and plenty of outlets for laptops and phones. There is an exercise room and the breakfast layout was extensive. Staff are friendly and efficient.
Okay 4.0
Pros: Friendly staff, location
Cons: Room reeking of smoke and mold, dirty carpets, uncomfortable bed, dirty furniture.
Excellent 10.0
Pros: Breakfast yogurt bar was exceptional (fresh fruit, granola, coconut, etc). It was awesome! Bed was sooooooo comfortable and price was good. Awesome location and friendly staff. No complaints. Room was spotless and in wonderful condition.
Cons: I did't get to use the outdoor pool while I was there.
Excellent 9.4
Pros: Employees were friendly and very helpful. Room was clean and nice. Location was good for us. Hotel was quiet.
Cons: Room was a bit small. For 2 people was fine.For 4 may be a little cramped.
Okay 5.1
Pros: Convenience of location. Hotel staff was friendly
Cons: The fire alarm went off on Saturday morning for like 20 mins. The bed sheets had stains. The room was not vaccummed throughly.
Excellent 10.0
Pros: Excellent airport location and friendly staff. Hot breakfast, comfy & spacious rooms, nothing but good things to say! The shuttle drivers were wonderful, the front desk staff was helpful and kind.
Excellent 9.4
Pros: The most important thing is that MY WIFE LIKED IT. Very nice and clean room. Nothing smelled funny like other hole-in -the-wall places. She would let me take her there again. It was very close to the airport with shuttle service and there are a lot of restaurants and shopping nearby. For 74 bucks i'd go back again anytime.
Best Western Plus Richmond Airport Hotel - Sandston
Rated #7
7.9
Good 7.9
Based on 695 reviews
Details
Reviews
C$ 126

Cleanliness
8.0
Comfort
8.1
Facilities
6.3
Location
8.9
Overall
6.7
Overall 7.8 Good
Based on 271 reviews
Cleanliness
8.0
Comfort
8.1
Facilities
6.3
Location
8.9
Overall
6.7
Cleanliness
5.2
Comfort
5.6
Facilities
5.2
Location
8.0
Overall
5.2
Cleanliness
6.0
Comfort
7.3
Facilities
8.0
Location
8.0
Overall
7.2
Cleanliness
8.6
Comfort
8.3
Location
9.0
Services
8.0
Staff
8.7
Cleanliness
8.6
Comfort
8.6
Facilities
6.6
Location
9.3
Overall
8.6
Cleanliness
6.2
Comfort
6.3
Facilities
6.0
Location
7.7
Overall
6.6
Cleanliness
8.2
Comfort
8.5
Location
9.1
Services
7.7
Staff
8.5
Cleanliness
7.7
Comfort
7.9
Facilities
6.0
Location
8.4
Overall
6.0
Cleanliness
8.2
Comfort
8.3
Facilities
7.5
Location
9.3
Overall
7.5
Cleanliness
7.9
Comfort
8.2
Location
8.5
Services
7.3
Staff
8.6

Excellent 10.0
Pros: The room was amazing, the food was very tasty and the customer service was excellent
Excellent 8.0
Pros: Friendly staff. Clean room with a comfortable bed.
Cons: Air conditioning set too cold. Not enough towels.
Excellent 9.0
Pros: Friendly folks! Shuttle service was a big plus!
Cons: Nothing
Excellent 10.0
Pros: The Quality of the room
Cons: n/A
Excellent 9.0
Pros: Bruce at the front desk was amazing!
Good 6.0
Pros: Location and cleanliness
Cons: Pool closed , understaffed at restaurant and front desk. Had to ask for bedding and towels.
Excellent 10.0
Pros: Great Bar and very friendly helpful staff
Poor 1.0
Cons: No air
Excellent 9.0
Cons: Restaurant not being available late when we arrived for dinner. Or for a late breakfast.
Good 7.0
Pros: The location is great! The hotel itself is beautiful and well maintained. Plenty of parking and well lit. Close to the airport and a couple miles from restaurants, grocery stores, pharmacies, etc. The shower head is amazing!
Cons: My room was hot and the air conditioning was not working well. The system was set on 68 and even turned down to 66 but the room temperature remained on 73 degrees. A stuffy night of sleep.
Excellent 9.0
Pros: The location of the property is super convenient to ALL events, restaurants and stores! The property is staffed by very nice people and work hard to please! My room was clean and fresh!
Cons: I liked the hotel and would stay there again!
Excellent 10.0
Pros: modern, clean, quiet hotel with friendly staff
Excellent 10.0
Pros: The luxury that you get for their cost. The restaurant and bar is there if you want it. The location that is close to my needs.
Cons: Nothing that I can think of.
Excellent 10.0
Pros: The gentlemen working the front desk was awesome
Excellent 10.0
Pros: Clean, beautiful room, totally quiet, and friendly staff
Excellent 9.0
Pros: Nice new spot and great location
Excellent 8.0
Pros: The atmosphere of the hotel is lovely. I stay here multiple times when my job send me in the area.
Cons: Nothing
Poor 1.0
Pros: Still waiting to hear back from the hotel manager.
Cons: Yes. The hotel manager should have been more professional and kept her word.
Poor 1.0
Pros: I like the convenience to get to the hotel and the highway
Cons: The heat was not working got moved multiple times and there were rodents in the room at the Sheraton very bad customer service
Excellent 10.0
Pros: Room was very clean
Good 7.2
Poor 1.0
Pros: NOTHING
Cons: No fitted sheet. No comforter! Floor is filthy. Microwave broke! Tv fuzzy and cuts off
Okay 4.0
Pros: The rooms were nice
Cons: They took more money then what they suppose have and lied about it
Poor 1.0
Pros: The bed was great and the room had good hot water.
Cons: Pretty much everything else sucked. Our first room the toilet broke so we were moved from a 2 bedroom room to a king with couch. There were two of us not sleeping together. So one of us had to sleep on the couch. The king room, the sink no running water
Poor 1.0
Pros: It was close to the airport.
Cons: This hotel was the dirtiest hotel I have ever stayed in. I paid for transportation from the airport, leaving my car in their lot until my return and the never answered the phone to pick us up. I had to walk from the airport to the hotel to get my car
Good 7.0
Pros: Close to airport.
Cons: Rundown old and dirty. It looked like nobody changed the sheets like the bed had been slept in before.
Excellent 10.0
Pros: The room was very nice.. We came to Virginia for my aunt's funeral. So, it was a sad trip.. maybe we will visit again. hard to travel at our age...
Okay 4.0
Pros: It was very convenient with a close location to the airport and shuttle to the airport.
Cons: All of the amenities were partitioned off and looked very abandoned and dirty. The room had not been vacuumed at all, food splatters were on the door and walls, it was dusty, etc.
Okay 4.0
Pros: Location
Cons: Run down shower did no work properly
Okay 4.0
Cons: Obvious that the hotel was run down and recently purchased. Improvements being made but a long long way to go.
Okay 4.2
Pros: The location near Richmond was favorable. Parking was ready.
Cons: The room was filthy. The corners, areas under the desk, behind the bedside table, behind the toilet, and under the sink hasn't been cleaned at all. We found dust, dirt, food debris and spider webs in those areas. The bed skirts we all askew and hanging out from under the mattress. An obvious flood in the room above had left old water stains on the walls dropping from the ceiling. There wall bits of toilet paper on the bathroom floor. One of our towels had old blood stains on it. The grout in the bathrooms was sorry and the caulk mildewed. This facility is not well maintained.
Okay 5.7
Cons: Room was not clean. We also had a water leak from the air conditioner above our room.
Mediocre 2.0
Pros: I liked literally nothing. This hotel was disgusting!
Cons: There were old cigarettes in the windowsill, the fridge leaked all over the floor and made the carpet wet and didn’t even close, the shower didn’t work, there were dead bugs everywhere, the staff was rude, everything smelled, the walls and ceilings were cracked and crumbling apart, we had to have our room keys fixed FIVE TIMES during a 2 night stay. This place was just horrific. I honestly should have asked for a refund. I can’t believe they continue to get away with taking people’s money in such a disgusting place.
Good 6.0
Pros: Room size
Cons: Room had an off smell Room next to elevator noise
Mediocre 3.4
Cons: The hotel felt grimy, old and dirty. Paint was flaking off the walls, everything smelled like mildew and I was suspicious of the bathroom cleanliness
Excellent 10.0
Pros: I liked the fact that the hotel was right next to the airport but still pretty hidden away from everything, which was good if you wanted some piece and quite. The staff was really nice and friendly. The hotel was gorgeous, really clean.
Cons: The only thing I didn't like was that they had an event one of the nights I wa there and they didn't have enough parking to accommodate all the cars. I had to park my car in the drop off and pick up location right in front of the hotel (which was perfectly fine with the hotel).
Excellent 10.0
Pros: The rooms were clean and the bed was very comfortable
Mediocre 2.5
Pros: It was near the airport. That's the only good thing I can say.
Cons: It was run down & disgusting. I don't think the bathroom had ever been cleaned. Not a deep clean anyway. There was hair everywhere & mysterious sticky dirt spots on the floor, & black in the tub. Speaking of the water adjuster in the shower just spun in place so there was no adjusting the temperature which meant no showers. When my husband informed the manager he got major attitude & was told it was fine. Ok. We are almost 40 - I think we know if a shower works properly or not. I would not put my 11 month old son on the floor or let him touch anything.
Excellent 10.0
Pros: Close to airport. Shuttle very convenient. Rooms are suites. Comfortable beds and appreciated having sitting area, fridge, and microwave. Very friendly staff.
Cons: It would have been nice if some sort of breakfast were included. That said, breakfast was plentiful and cooked to order, rather than the usual buffet, as we traveled in the off season.
Good 6.5
Pros: Location and the size of the room for the price was excellent.
Cons: Room had not been adequately cleaned since the last guest stayed. Hair in the bathroom, broken plaster on the floor in the bathroom. Water spots on the ceiling.
Excellent 8.2
Pros: Close to the airport. Shuttle was convenient, fast and drivers were very personable.
Cons: Nothing.
Excellent 8.0
Pros: The food was good. The front desk personnel were very friendly.
Cons: The walls and ceiling needed to be repaired and painted. The refrigerator wasn't cold. The carpet needed vacuuming. The one vending machine was too expensive for a soda, $2.50???
Excellent 10.0
Pros: Aireport Value with extended parking for small additional charge. Simple reasonable.
Cons: Icemaker broken but ice avail at bar.
Good 7.4
Pros: Location to airport.breakfast, courteous staff
Cons: Closet door handle came off, Son's room door handle came off, toilet did not flush
Good 7.7
Cons: 10 dollars for a continental breakfast seems a little extreme.
Okay 4.0
Pros: Location
Cons: When i booked on line was the double tree hotel and when i arrive at the hotel was a diferent hotel
Excellent 10.0
Pros: Great
Cons: Nothing
Mediocre 2.0
Cons: The room was filthy. And they advertise complimentary breakfast but don't tell you that it's only complimentary during the week. You have to ou for it during the weekend. Very disappointed with the experience.
Excellent 8.0
Pros: Convenient and safe location. Great value for the price. Friendly staff. Pool area is nice. It's in the actual airport area, across from the long term parking lot (not any sketchy motels or gas stations around). Convenient to the highway and 20 minute drive to the downtown attractions. All of the rooms have a sitting area/pull out couch, so even though my room had a max occupancy of 2, it could easily sleep my imaginary children on the couch if I needed that.
Cons: Some of the hallways smelled like cigarettes, our room did not. The second night, the front desk accidentally checked another guest into our room. It was quickly corrected, and they were very apologetic, but definitely awkward for all involved.
Okay 5.7
Pros: When you walk down the hallway, it looks like a scene from a scary movie, but once you enter the room, its like you're in a whole different hotel. The room was surprisingly very spacious and nicely furnished.
Cons: The hotel is confusing when you pull up, with plastic covering all of their signs. I guess they used to be a Double Tree and are currently undergoing a makeover into the Richmond Airport Hotel. When you walk in the hotel it seems nice. There was a wierd smell, but i think thats mainly because there was a dart club event going on, and thay crowd seemed to encourage the smell of alcohol and cigarettes. Otherwise, i think it wouldn't have been that pungent. The gentleman that works at the front desk is very friendly, helpful & talkative. The woman (works the early morning shift), is not. She's kind of rude and doesn't seem to care much about her job. She would be the one to bring the ratings down. It's nice that the hotel is so close to the air
Sheraton Richmond Airport Hotel - Sandston
Rated #8
7.8
Good 7.8
Based on 271 reviews
Details
Reviews
C$ 218

Cleanliness
8.8
Comfort
8.7
Facilities
8.6
Location
8.8
Overall
8.6
Overall 7.8 Good
Based on 175 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
8.6
Location
8.8
Overall
8.6
Cleanliness
8.9
Comfort
8.9
Location
8.8
Services
8.5
Staff
8.5
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.7
Comfort
8.6
Location
8.9
Services
8.4
Staff
9.0
Cleanliness
9.3
Comfort
9.4
Location
8.4
Services
9.1
Staff
9.1
Cleanliness
8.6
Comfort
8.4
Location
8.7
Services
8.4
Staff
8.6
Cleanliness
8.2
Comfort
7.7
Location
8.4
Services
7.5
Staff
8.2

Excellent 10.0
Pros: I liked breakfast and the staff are really nice people. Very Welcoming, Thank You
Excellent 10.0
Pros: Room was clean and well stocked.
Cons: While there someone pulled the fire alarm and we had to evacuate for about half hour. Not the hotel¿s fault but we were already snuggled in bed so it was a pain point for us. They got us back in as soon as possible.
Good 6.0
Cons: Some kids pulled the fire alarm
Excellent 10.0
Pros: Clean people nice
Excellent 10.0
Pros: Loved the friendly reception and the cleanliness of the hotel. Location was perfect and breakfast was on point!!! Thank you to the wonderful ladies who provided excellent service to my family during our stay!
Cons: Not applicable
Excellent 10.0
Pros: We were flying out early and needed shuttle service. Shuttle was on time and driver was friendly and chill; even though at 5am not all his pickups were. This is the best location. Room was clean and quiet. Staff was super friendly. Shout out to Semeatia.
Cons: The cable service was out because of weather. Didn’t matter to us but someone else may be annoyed.
Poor 1.0
Pros: Right off the airport.
Cons: Tv was mot working, no shampoo, conditioner, total of 4 towels provided
Mediocre 3.0
Cons: TV didn¿t work and AC was very loud
Excellent 10.0
Pros: The young lady was very professional. I enjoyed the scenery. Thanks for the stay
Cons: NA
Mediocre 3.0
Pros: Upon late arrival was not told at check in that water was turned off for the entire night.
Cons: Take out breakfast Frosted Flakes and fruit loops! Oh banana included.
Excellent 10.0
Pros: Clean, comfortable with outstanding customer service from all hotel employees
Cons: Nothing
Okay 5.0
Pros: Close by at the airport. Shuttle van to the airport. Super friendly staff
Cons: The hotel is under renovation and it smells like pant. Couldnt sleep all night from the smell and suffered from headaches all night and the next day.
Okay 4.0
Pros: Pool was cokes and there they said it was going to be open when I called & construction was going on ! We did not get to use the facilities that were advertised & it was full price For the reservation
Cons: Yes... I did not like it was under construction and was told the pool would be open !!!
Good 6.0
Pros: Quick check in/out; friendly staff
Cons: Unaware it was under renovations
Excellent 10.0
Pros: The spacious rooms.
Cons: The bathroom door stuck when closed. You can tell the building has wear and tear indicators.
Excellent 9.0
Pros: It was a huge help that their shuttle service picked me up on a late flight arrival and the driver was waiting as soon as I got out of baggage claim. Just their service and llindness makes it a 5 star hotel for me.
Mediocre 3.0
Pros: The staff.
Cons: Pool was shut down. Bed was hard and old. Mold in bathroom. Door was hard to open.
Mediocre 3.0
Pros: They had electricity and indoor plumbing.
Cons: Staff attitude toward guests is cavalier at best. Problems are addressed in silence or with minimal communication. They even pulled a fire drill around 6:20 am due to smoke in the kitchen, and worse: staff considered it routine.
Excellent 10.0
Pros: Staff were great. Location in proximity to airport was great. Being able to park and get shuttle was great.
Cons: No
Okay 4.0
Pros: The workers were nice amd and helpful
Cons: Room smelled of mold, after spray was brought to us to use, it then smelled like pundgent fruit.
Okay 5.0
Cons: This hotel needs a serious makeover! Not up to Holiday Inn Express standards!!
Good 6.0
Pros: Staff was polite and helpful.
Cons: Was initially assigned a room that was not cleaned or was occupied. Discovered this after I scanned my card and opened door. SURPRISE!!
Excellent 8.0
Pros: Needed a hotel close to the airport with restaurants close for breakfast.
Cons: It's a bit noisy as it's on the flight path for arriving planes but that was expected as we were so close to the airport.
Mediocre 2.0
Cons: The first room they gave me was nice but the bathrooms in at work and the second row was OK but small
Mediocre 2.0
Pros: Good location.
Cons: Room was dirty, including a couple of places where red paint had been spilled on the carpet. The A/C was noisy.
Excellent 9.0
Pros: The bed was very comfortable and the breakfast was great!!
Cons: No
Excellent 10.0
Pros: Friendly staff and good breakfast. They have a nice fitness room.
Mediocre 3.0
Pros: The maintenance staff was very accommodating.
Cons: The worker that was checking me in made me wait almost 5 hours for a room. I understand I was early but other guests were checked in ahead of me. She said the delay was because I wanted 2 rooms together but I did not end up with the rooms together.
Poor 1.0
Cons: We were there for a wedding-our check in was delayed over and hour and they seemed. It to care-a gift was delivered Friday for the wedding and we didn't get it til Sunday bc the staff said they "forgot" It was also the filthiest place I have ever stayed
Excellent 10.0
Pros: The staff
Good 7.0
Pros: It was convenient for our purpose. Shuttle right here, car rental also. Nice person at front.
Excellent 8.0
Pros: The bed was very comfy, and the room was spacious.
Cons: There wasn't enough wash clothes and towels, also someone was getting arrested in the hallway on my floor
Excellent 8.2
Pros: The room was very clean, the bed was comfortable, convenient location to the airport
Cons: Nice pool and exercise room. Very friendly staff. Decent breakfast and good coffee!
Holiday Inn Express Richmond Airport - Sandston
Rated #9
7.8
Good 7.8
Based on 175 reviews
Details
Reviews
C$ 185

Cleanliness
8.0
Comfort
8.0
Facilities
8.5
Location
8.5
Overall
8.0
Overall 7.5 Good
Based on 116 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
8.5
Location
8.5
Overall
8.0
Cleanliness
8.4
Comfort
8.0
Location
8.8
Services
7.9
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.0
Comfort
8.0
Location
8.0
Services
7.1
Staff
7.9
Cleanliness
7.9
Comfort
7.8
Facilities
7.0
Location
8.5
Overall
6.0
Cleanliness
8.2
Comfort
8.4
Facilities
10.0
Location
8.4
Overall
10.0
Cleanliness
8.1
Comfort
8.2
Location
8.8
Services
8.1
Staff
8.8

Excellent 10.0
Pros: Hell yes The hotel the staff they rock very helpful and made my family feel like family
Cons: The staff it was all about them
Excellent 10.0
Pros: The Hotel was very clean and the Hotel staff followed protocols of safety quite well and were very helpful about tourism in the York Town Beach
Cons: We would have liked the bedding to be made each day
Excellent 10.0
Pros: Clean, quiet
Cons: Not enough wash clothes..
Excellent 8.0
Pros: Mostly everything
Cons: The toilet overflowed and we had to change rooms.
Excellent 9.0
Pros: Everything
Cons: Nothing
Poor 1.0
Pros: Vicinity to airport.
Cons: Had ask for pest control (saw seversl raoches in the room).
Okay 5.0
Cons: The price that was on my reservation was not the price they end up billing me for it was about $20 more which I think was wrong
Mediocre 2.0
Pros: The location was great and front desk associate Holly had great customer service when I checked out
Cons: When I arrived it was a big used bandage hanging from counter I should of known then when I got my room key and told the room was ready for me and I'm all set soon as I open my room door it was filthy from front to back the jacuzzi was just disgusting I guess someone had a party checked out but I spent almost $300 to check into a filthy room plus they can use much needed upgrades
Mediocre 2.0
Pros: It was conveniently located to the even we attended.
Cons: Room was not clean, air conditioning did not work, breakfast was not what was expected. We paid more to get a hotel with breakfast and ended up having to eat elsewhere. Elevator broken. Keys stopped working and had to go get new ones.
Mediocre 2.0
Pros: Nothing
Poor 1.0
Pros: They were able to accommodate us during the storm, although we lost power.
Cons: Too much to type.
Excellent 10.0
Pros: Space private bathroom
Cons: No nice and quiet
Excellent 8.0
Pros: The bed was very comfortable, and I enjoyed the tvs in both the living and bedroom.
Cons: The bathroom did not lock, the heater made weird noisy sounds when on, and the hotel did not really feel luxury for the ---$ I paid...
Okay 5.0
Cons: Its an older hotel with rooms that havent been updated since it was probably built. Tiles on the bathroom floor were loose, popcorn ceiling and smells old. The staff is very friendly as a positive note and its really close to the airport.
Excellent 10.0
Pros: So close to highway
Good 6.0
Pros: Staff at front desk. Very professional and friendly!!!
Cons: The sofa bed was very uncomfortable and the room could have been a little cleaner.
Okay 4.2
Pros: Staff behind the counter was nice.
Cons: The pool and hot tub were filthy. One side of the building has water damage from the sprinklers going off. The remote didn't work. The mattress was old and saggy. Stopped serving breakfast at 0900. Poorly layed out. Paid $130/night for a giant dirty motel by the airport.
Excellent 8.8
Pros: Staff was very helpful and friendly. Room was nice and clean. Overall very good.
Homewood Suites by Hilton Richmond - Airport - Sandston
Rated #10
7.5
Good 7.5
Based on 116 reviews
Details
Reviews
C$ 222

Overall 0.0 Poor
Based on 0 reviews

All Day Inn - Sandston
Rated #11
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Cleanliness
7.1
Comfort
7.3
Facilities
6.5
Location
8.3
Overall
7.1
Overall 6.9 Good
Based on 491 reviews
Cleanliness
7.1
Comfort
7.3
Facilities
6.5
Location
8.3
Overall
7.1
Cleanliness
5.3
Comfort
5.9
Facilities
5.3
Location
5.9
Overall
5.9
Cleanliness
6.5
Comfort
6.6
Location
8.0
Services
6.1
Staff
7.7
Cleanliness
7.2
Comfort
7.4
Location
8.2
Services
7.0
Staff
7.7
Cleanliness
7.6
Comfort
8.1
Location
8.7
Services
7.8
Staff
8.5
Cleanliness
7.4
Comfort
7.5
Facilities
7.5
Location
8.5
Overall
8.0
Cleanliness
7.2
Comfort
7.3
Location
8.4
Services
7.0
Staff
7.9

Excellent 8.0
Pros: Staff helped arrange alternate transportation to the airport, even asking for an earlier pick up (3:30 am) than usually provided and made sure we connected with the shuttle in the morning.
Cons: The free airport shuttle was not available.
Mediocre 3.0
Pros: location, rate, amenities
Cons: it was nasty
Mediocre 3.0
Pros: The staff was nice
Cons: No Elevator outdated amenities the room was old and there was a used face cloth hanging in the shower when we walked in yuck
Mediocre 2.0
Pros: Close to the airport.
Cons: The air conditioning unit was in poor condition, very loud and got the room temperature to maybe 75-80 degrees. The toilet seat was loose. The shower curtain rod was broken. The phone did not work. I was without my cellphone and needed to make a call but the phone in my room was broken. I had a poor night’s sleep in a sketchy room, ants crawling on the floor. Real bad experience.
Okay 5.0
Pros: It was by everything
Okay 5.0
Pros: I liked the location.
Mediocre 2.0
Cons: Stains and smells.
Good 7.9
Okay 4.0
Pros: Staff and shuttle drivers
Cons: What to expensive
Good 6.0
Pros: Quiet
Cons: It had an odor ima say from the carpet, it maybe need to be shampoo
Poor 1.0
Pros: Nothing. I am planning on asking for a full refund. Disgusting property with safety and health concerns.
Cons: Very poor shape. Health and safety concerns.
Mediocre 3.0
Cons: Close it Remodel
Okay 4.0
Pros: Good AC, good location for what we needed.
Cons: Bed was very hard, no usb plugs anywhere like a lot of other places have, door opened to the bathroom awkwardly and would get stuck while opening or closing.
Mediocre 2.0
Pros: Nothing.
Cons: The hotel is clearly old and in need of renovations. Also, they kept my deposit for nearly a week before returning it to my credit card.
Mediocre 3.0
Pros: Close to airport
Cons: Did not feel safe. Stairwell doors are open when sign says they are locked. Anyone could walk in.
Okay 4.0
Pros: Close and clean
Cons: No shuttle as advertised, no breakfast.
Okay 5.0
Pros: They gave you a bar of soap
Cons: They advertise a courtesy shuttle. They do not have one. When calling for a ride over 30 minutes they would not answer the phone so we were left trying to scramble at midnight to get a ride there. They did not have an elevator in the hotel.
Okay 4.0
Pros: The room was clean
Cons: 1. The elevator didn¿t work so we had to walk up the stairs with all of our luggage 2. We couldn¿t use the wi-fi at all 3. The telephone in the room was not working
Mediocre 3.0
Pros: price
Cons: I did not feel safe staying here with my two daughters
Excellent 10.0
Cons: I thought the room increase is ridiculous what type of hotel is and what it has to offer. I most likely will not be coming as often.
Excellent 9.0
Pros: Friendly staff late in the evening and early check out
Poor 1.0
Pros: Staff was friendly
Cons: People smoking marijuana everywhere inside and outside, the smell was very strong.
Mediocre 3.0
Pros: There was no positive
Cons: Anything. The staff is rude and not understanding. The only thing positive is the location.
Excellent 10.0
Pros: It was clean. All the staff we encountered were very helpful.
Okay 5.0
Pros: The temperature in the room was good and the tv was new and had good definition.
Cons: There was hair all over the bathroom and shower. The beds were very old and uncomfortable. The room looked dirty overall. The towels were clean but they had stains. Ew don’t they have bleach for that?
Excellent 8.0
Pros: Location was great.
Cons: Had to be moved due to air not working in room. Not enough towels and washcloths in first room before moved. No alternative for breakfast since they currently are not serving due to COVID-19.
Good 7.0
Pros: The staff was so friendly and nice.
Cons: The pool heater was broken, so no pool. I chose this location for the pool and the airport shuttle that did not exist. I could have stayed closer to shopping and museums for a lower rate but I wanted the pool. Huge disappointment.
Poor 1.0
Pros: Nothing
Cons: Everything
Poor 1.0
Pros: I didn’t like anything except maybe the location was ok.
Cons: They stated bkfst was included- it was not. The hotel was very, very dirty. The shower and sink had mold, there were big stains on the carpet and furniture, trash inside the drawers and floor. Room was so gross we didn’t want to touch anything.
Excellent 8.0
Cons: Surrounding area a bit sketchy.
Poor 1.0
Pros: Hotel rooms was dirty
Cons: Hotel rooms were dirty Sheets not cleaned
Mediocre 3.0
Pros: Location
Cons: Bathroom was filthy switched to a new room where toilet was also dirty Bed covers were damp and I itched the whole night
Mediocre 3.0
Cons: Their ice machine is broken and the Internet is horrible. It keeps cutting in and out. During a time of a pandemic, you would not expect a person coming for business not to have Internet service.
Okay 5.0
Pros: Was granted late checkout
Cons: No elevators. Outdated appliances furniture etc
Poor 1.0
Cons: That the sheets had stains on it
Poor 1.0
Pros: Nothing!
Cons: This hotel was horrible! They charged me. $200.00 for smoking in a room I never smoked in! Im not even a smoker! They just a gouging money from people during This time! Horrible hotel!staff is very rude also!
Excellent 10.0
Pros: The location and the accommodations.
Cons: No elevators Bathroom was filthy. I cleaned it myself. The door was messed up. I had to lift up on it to open and to close it.
Poor 1.0
Pros: The guy up front was super nice
Cons: Our room was dirty. Ceiling tiles were falling in the bathroom, blood or some sort of red stuff on the shower curtain, refrigerator was dirty (freezer thing), sheets felt sandy so we had to sleep on top with our own blankets and sheets.
Excellent 8.0
Pros: Quiet
Cons: Few crawlers
Excellent 8.0
Pros: Nice
Poor 1.0
Pros: The best thing about the hotel was it location
Cons: The first night,the hotel parking lot was full and there was no place to park. I had to park on another lot that did not belong to the hotel. Despite how clean the room appeared to be, it was not. I woke up the next morning with several bed bug bites.
Poor 1.0
Pros: Got bit up terribly by bed bugs. Reported it to hotel and spoke with manager and she didn’t even apologize. She denied they have a bed bug problem though another staff member admitted they do. I have pictures and a video I showed them. Still d
Cons: Hotel employee shouldnt be managing any hotel. Her customer service is non existent.
Excellent 10.0
Pros: The hotel was located very close to where I needed to be and was also near lots of places to eat and shop. The room was clean and the bed was comfortable. I was very pleased. Great value also.
Poor 1.0
Pros: The TV worked
Cons: No elevator!
Okay 4.0
Pros: The staff we encountered was very nice, kind, helpful, and courteous. We couldn't have asked for a nicer staff.
Cons: Sink faucet only attached by pipes, and sank into the sink with use, sink was clogged, the shower wall coming off the wall, a loose nail sat in the floor, towel was visibly dirty, the bathroom was hard to get in & out, door swing took up the room.
Okay 4.0
Pros: Location
Cons: The room smelled of mildew. The walls of the room were filthy. There is NO elevator so if you have a lot of luggage you have to carry it up/down the steps.
Okay 5.0
Pros: Staff was great..
Cons: For it to be a 2.5 star very outdated
Excellent 10.0
Pros: all was good!!
Cons: room was close to ice machine and exit
Good 7.0
Pros: closeness to my meeting, nice breakfast the next morning. Room was nice and clean.
Good 7.0
Pros: Water being readily available, Shuttle from airport, breakfast
Cons: Room smelled moldy/musty
Good 6.0
Pros: Staff was friendly.
Cons: It was very old and needed some repairs.
Good 6.0
Pros: It was clean love breakfast
Cons: The rumors that this hotel has bed bi GBs
Good 6.0
Pros: Room was clean.
Cons: TV didn't work because the reception was on and off. They need it serviced, because in the morning when no one was in room, the TV worked fine. The same goes for the WiFi. Too many people on line at one time. Next morning was ok.
Mediocre 3.0
Pros: Location to the airport is good
Cons: This is not a 2 1/2 star hotel. 1 1/2 at best. no elevator, hump it up the stairs. Bathroom, caulking all cracked around tub, wall paper peeling Beds, you can see the worn out depression in the bed when you walk in.
Good 7.0
Pros: The staff was polite and moved us to a different room when we requested one.
Cons: Originally, we were placed in an unsatisfactory room that needed additional cleaning and repair. The hotel itself did not equal the stars it was rated for.
Good 6.0
Pros: Friendly, quick front desk. Breakfast was pretty good. There is a great Mexican restaurant across the main road.
Cons: Had terrible water pressure in the shower in the morning. The bed was really hard. We had trouble getting our door open. Key would swipe but door wouldn't open.
Good 6.0
Pros: The staff was friendly and helpful very professional
Cons: Bedbugs
Good 7.0
Pros: I guess location.
Cons: I got a non-smoking room and someone in the other room was smoking and I could smell it in my room really bad. The front desk offered to move me to another room.
Good 7.1
Pros: Fresh waffles at breakfast were great! Room was comfortable. Friendly reception for a 2.5*. Free parking close to rooms.
Cons: Absolutely no amenities other than breakfast room. Smelled a bit musty in room. Ice machine broken or empty.
Mediocre 2.0
Pros: Nothing, lift and went to another hotel.
Cons: Sheets were never changed at check in, hotel looked dingy
Quality Inn Richmond Airport - Sandston
Rated #12
6.9
Good 6.9
Based on 491 reviews
Details
Reviews
C$ 101

Cleanliness
6.3
Comfort
6.8
Facilities
8.0
Location
7.7
Overall
6.0
Overall 6.3 Good
Based on 191 reviews
Cleanliness
6.3
Comfort
6.8
Facilities
8.0
Location
7.7
Overall
6.0
Cleanliness
6.5
Comfort
6.7
Location
7.7
Services
6.3
Staff
7.1
Cleanliness
6.6
Comfort
6.8
Location
7.8
Services
6.5
Staff
7.0
Cleanliness
6.9
Comfort
7.8
Location
7.7
Services
7.3
Staff
7.3
Cleanliness
5.8
Comfort
6.6
Facilities
8.0
Location
7.5
Overall
6.0
Cleanliness
5.9
Comfort
7.0
Location
7.2
Services
6.3
Staff
6.9

Poor 1.0
Pros: The fact is was so close to the airport
Cons: The room was horrible the people where rude it was filthy Worse service ever
Good 6.0
Cons: $--- for a room in that condition was ridiculous. And no microwave. The handle for the shower was loose and the A/C unit was noisy.
Good 7.0
Pros: the location is great if you are going to or from the airport. the desk clerk was friendly and helpful. the room was surprisingly nicer than i expected for a 2.5 star hotel. there was not a lot of noise or any people lounging around the building like I saw at some of the other hotels in the area.
Cons: the carpet on the stairs needs to be cleaned. no breakfast.
Poor 1.0
Pros: Nothing
Cons: I booked for four (4) people, got there paid and was told I could only have two (2). Smelt like cigarettes, weed, and had a mild dew smell.
Good 6.0
Pros: The location is great, literally across from the airport and only miles from good restaurants and shopping!
Cons: The room key had to be reactivated EVERY day! I kept it safe so as no chance of being demagnetized, etc. This same issue happened during my last stay.
Excellent 8.0
Pros: Price location location price
Cons: Front desk associate just a little rude
Poor 1.0
Cons: they only did the beds but never changed blankets we had bedbugs in one of our rooms
Excellent 10.0
Pros: Nice staff, nice room
Poor 1.0
Cons: Room was dirty/ had to wear his socks, the floors were dirty.
Good 7.4
Pros: Price was right, located very close to airport.
Cons: Did not get the wake-up call I had asked for.
Super 8 by Wyndham Richmond Airport VA - Richmond
Rated #13
6.3
Good 6.3
Based on 191 reviews
Details
Reviews

Cleanliness
6.1
Comfort
6.2
Facilities
2.0
Location
7.2
Overall
2.0
Overall 6.0 Good
Based on 140 reviews
Cleanliness
6.1
Comfort
6.2
Facilities
2.0
Location
7.2
Overall
2.0
Cleanliness
5.9
Comfort
5.8
Location
6.9
Services
5.6
Staff
6.6
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
10.0
Overall
2.0
Cleanliness
6.4
Comfort
6.6
Location
7.6
Services
5.6
Staff
7.4
Cleanliness
5.1
Comfort
5.7
Location
6.8
Services
5.4
Staff
6.8
Cleanliness
6.3
Comfort
6.6
Location
7.4
Services
6.0
Staff
7.4
Cleanliness
6.6
Comfort
6.5
Location
7.1
Services
5.8
Staff
7.7

Okay 5.0
Pros: Very quiet
Mediocre 3.0
Pros: Quiet
Cons: Room odor was bad and things were missing from the room such as the desk chair, iron and ironing board etc. outside vending machines and ice machines are filthy
Mediocre 3.0
Cons: Tv hdmi slot broke , couldn’t get a new room , or tv so got a room with a tv that barely work
Okay 4.0
Pros: Closed to the airport
Cons: Bathroom needs work, mild dew all over, paint peeling of the bathroom walls, price a little bit high for the quality
Poor 1.0
Pros: Nothing
Excellent 10.0
Pros: Very quiet and clean. Front desk staff is amazing and easy to work with even when the booking company isnt.
Excellent 10.0
Cons: Nice and quite not a lot of traffic
Poor 1.0
Cons: The morning front desk clerk had a nasty attitude and black listed me after I had a late checkout time
Mediocre 3.0
Pros: The location to local food, shops and the interstate
Cons: the condition of the rooms
Poor 1.0
Pros: quick check in and allowed my pet.
Cons: Everything.
Excellent 10.0
Pros: Location and I lost my, Blue Tube in my room and the maid found it, And placed it on my, The counter in my room. Super
Excellent 10.0
Pros: Very good service and good location to store and clean room
Cons: No
Mediocre 3.0
Pros: That it had a fridge and microwave
Cons: They just bust in ya room. Instead of knocking and waiting. How are u a airport hotel with no shuttle to get people from the airport to
Okay 4.0
Cons: Rooms outdated and dirty...Dead roach in door jamb and ants on the wall and nightstand....
Okay 5.0
Pros: The price and the location which is very closed to the airport. The janitors and reception staff who found my glasses and gave them back to me when I returned from my trip.
Cons: The hotel (carpets, corridors, stairs) were dirty
Excellent 10.0
Pros: That it was very clean.
Cons: No.
Express Airport Inn - Sandston
Rated #14
6.0
Good 6.0
Based on 140 reviews
Details
Reviews
C$ 101

Cleanliness
6.2
Comfort
6.3
Facilities
4.2
Location
7.1
Overall
5.3
Overall 6.0 Good
Based on 329 reviews
Cleanliness
6.2
Comfort
6.3
Facilities
4.2
Location
7.1
Overall
5.3
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
5.9
Comfort
6.3
Location
6.9
Services
6.0
Staff
7.3
Cleanliness
2.0
Comfort
2.0
Facilities
4.0
Location
8.0
Overall
2.0
Cleanliness
6.5
Comfort
6.4
Location
7.1
Services
6.0
Staff
7.3
Cleanliness
5.7
Comfort
5.4
Location
6.3
Services
4.9
Staff
7.4
Cleanliness
6.4
Comfort
6.4
Facilities
4.8
Location
7.3
Overall
6.2
Cleanliness
5.6
Comfort
6.0
Location
7.0
Services
5.5
Staff
7.0

Mediocre 2.0
Pros: Price
Cons: I booked a family room for 4 people and when I arrived at the hotel there was only 1 bed and no family option, the room had a strong smell of cigarettes and some users next door were smoking marijuana at night, I do not recommend it for family.
Okay 5.0
Pros: Check in fast and easy. Rooms clean. Mattress was okay. and air conditioner cold...very cold. good water pressure and good wifi.
Cons: Rooms weren't exactly close but not too far apart. No big deal. Pillows were awful. The employees and I suppose guests were loitering outside the motel office a bit un nerving, as well as, vehicles in the lot just sitting there with lights on and without purpose. Just seemed suspicious. the pool wasn't open. I do realize that covid message said some amenities wouldn't be available but seen many motels with the pools open so didn't think it would have been closed.
Mediocre 3.0
Pros: There were a couple friendly clerks
Cons: Noisy guests. Worried about the safety of the car. I got in at 12am and I had to wait until 3 pm to check in. No way of accommadating me . In any way. Was a long day to wait to check in then guest. In next room talked and drank beer for hours into the evening. When asked to move me they said they would but didn't. Would really like to get a refund
Excellent 10.0
Pros: No extra fee for dog
Excellent 9.6
Poor 1.0
Pros: The bathroom utilities
Cons: The dead bolt didn't work. I had to get a new key card every night. People blocking stairs smoking weed 2 nights. First night People tampering with my rental car setting off the alarm 3 times. There was only hand towels to dry off with the first night.
Poor 1.0
Pros: Nothing the staff was rude. Ask for a extra pillow I have sleep apna I was told the didn't have any
Cons: Everything
Okay 4.0
Pros: It was newly renovated
Cons: Too many suspicious activities going on.
Okay 5.6
Mediocre 3.0
Pros: Nothing
Cons: Look like a place fot illegal activity. Transients hanging around office.
Excellent 10.0
Pros: Nice hotel. Great front desk worker!
Mediocre 3.4
Pros: Dirt cheap, great location. If you can afford to not stay here, do so!
Cons: The neighbors are often druggies who roll smoke into your room through the Attic, tons of people coming and going. Not safe for children you care about.
Good 6.2
Pros: It was very basic but ok.
Cons: old tv, no blankets on the bed (had to wear sweat clothes), no carpet.
Mediocre 2.0
Pros: Not much bed wasn't to bad
Cons: No ESPN no ice maker no Ac in room turn thermostat to cool got hot air sink in bathroom drained slow
Mediocre 3.7
Pros: Staff
Cons: Dirty room no ammenties
Good 7.7
Pros: Super convenient location but need to supply better transportation options to the airport
Cons: No bus service
Motel 6 Richmond Airport - Sandston
Rated #15
6.0
Good 6.0
Based on 329 reviews
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