Hotel Giardino D'Europa

The restaurant Extremely helpful and obliging Also Valentina at reception.

Location Impossible to find in the middle of an industrial estate Parking a total nightmare. Was woken up early to move my car. Sadly I forgot my jacket and the staff unbelievably unhelpful in returning it to me. I offered to send envelope with full postage and was told it was impossible to go to a post office.

We came to the hotel and stayed. They were staying in the room for staff where they did not bother when we said it at the reception, they told me they were starting to melt at 18:00, but unfortunately we slept all night at 13 degrees celsius. My girlfriend got sick of this when I asked for a change of room, so I was told it was not possible. The next day we fixed the heater, but we were flying through pharmacies and looking for medication. When I asked for a refund, I first offered only a hotel minibar, but none was there. Unwillingness. For 330 EUR for 4 nights, I expected a little better service. At the end, we asked for a transfer to the airport (They offered a transfer to the airport from the hotel for a fee) but they replied that they would not take me to the airport to say that the driver would arrive only in the morning and only have to call a taxi. I strongly recommend this hotel as well as we were disappointed at booking.com, which I asked for help, and they only exchanged one email with me and they were not interested even when I gave them everything I wanted.