Value for money
Distance to city centre
Distance to airport
new but terrible service
it is a new hotel
We were 3 persons and the reservation showed that, and the room had only 1 bed, we complaint and they put an extra bed that they wanted 200 euros more for that. We had ti fight to get that removed. The air conditioning broke in one night and we had to sleep with no air in Summer. Its a 4 star hotel and do not have any irons for the clothes. The WIFI was poor and unreliable. The water in the shower jumped from warm to cold with out control.
Beside the hotel there are 2 big supermarkets, where You'll find a good choice of clothes for children and anything You may need for a picnic. Actually we were really surprised. Hotel's personnel arrange a shuttle bus to the nearest metro station for free.
Breakfast could be more varied.
Close to the airport. Clean and modern rooms and large bathrooms.
Shower door enclosed only 1/2 of the tub and leaked when taking a shower.
Far from centre
The staff on check in were great. Very friendly and helpful. Unfortunately the hotel restaurant was not open on the Sunday so they recommended a local restaurant and ordered us a cab. Great 2 guys!!! Room was also nice and big, bed was comfortable and bathroom was excellent.
The lady on reception at check out was less that friendly and helpful. We were only staying at the hotel for one night as we arrived in Rome a day early and our other accomodation was unable to have us a day early. We requested a later check out (2:00pm instead of 12:00pm) which she said was not a problem but would cost an extra 30 Euro! The hotel was empty!!! Poor customer service!
Hotel it self
location. It is good for business stay and if you have a car.
When I made reservations, I wasn't aware the hotel had a shuttle service. I was satisfied with the staff being able to provide us free shuttle service everyday to the Metro station. I loved the very hot towel warmer in the bathroom!
The dinner was too expensive. According to the booking site, it stated that "All children under 6 stay free of charge when using existing bedding. All older children or adults are charged EUR 30.00 per night and person for extra beds." Both of my children are under 6 (this is the reason why I selected this hotel) Although, I was advised that I was being charged EUR 30 extra per night since I didn't list my children while booking. There was no place to list them while booking!! The location of the hotel was not convenient at all.
hotel is inaccessable. no public transport. taxis rip you off to get there. no facilities. and staff either do not understand or are not helpful.
the staff were very helpful
shower head could be stronger
room, day reception staff.
night staff very unhelpful, no room service, no food or alcohol available after 11pm on day of arrival, taxi could not find hotel and staff did not let us know this was an issue until the second day of our stay
Nice breakfasts, very kind personal of food F&B and housekeeping departments, excellent New Year eve food and program.
Very bad reception staff - there was no information available about the city tours, public transport connection, hotel facilities. Receptionist which we met in first day spoke no English, forced us to use taxi and didn't want to explain us properly how to use public transport (by the way we didn't understand why the taxi from the hotel to the nearest metro station costs 25 EUR, and from the metro station back to hotel 8 EUR, if it is the same distance).
When you stay at Papillo Hotels & Resorts Roma in Rome, you'll be connected to a shopping center, within a 15-minute drive of Gemelli Polyclinic and Vatican Gardens. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Policies vary by room type and provider.
Papillo Hotels & Resorts Roma is located at Via Arola 53 in Monte Mario, 9.6 km from the centre of Rome. Musei Vaticani is the closest landmark to Papillo Hotels & Resorts Roma.
Check-in time is 2:00 PM and check-out time is 12:00 PM at Papillo Hotels & Resorts Roma.
Yes, Papillo Hotels & Resorts Roma offers free Wi-Fi.
Yes, Papillo Hotels & Resorts Roma offers free parking.
No, Papillo Hotels & Resorts Roma does not offer free airport shuttle service.
Papillo Hotels & Resorts Roma is 18.6 km from Rome Fiumicino.
No, pets are not allowed at Papillo Hotels & Resorts Roma.
No, Papillo Hotels & Resorts Roma does not have a pool on-site.