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lost luggage

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food was good

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great flight

poor customer service

staff were friendly

flight attendants were rude

4.0

Cons: The flight we originally booked was cancelled.

Reviewed Sep 2018

review from
2.0

Cons: An old woman took my seat!

Reviewed Sep 2018

review from
4.0

Overpriced Baggage

Pros: Timing was good

Cons: Overpriced, no entertainment, no food, nothing.

Reviewed Sep 2018

review from
3.3

Not Reliable At All! Read the Reviews! And be forewarned.

Pros: I liked how my monitor for entertainment kept glitching and making pretty colors. None of the monitors worked but I am an artist so I enjoyed the abstract colors.

Cons: Terrible communication about delays and cancelations. You have to be very proactive in telling them what to do. They almost put me on a flight where I would miss my connection by 9 hours and then would have to wait 18 hours for my next flight. I was late for a family emergency. You can't rely on any website you have to call for updates and are lucky if someone picks up. I feel bad for the staff.

Reviewed Sep 2018

review from
3.3

Not worth it

Pros: The crew is nice. And I feel bad for them because everything else is terrible. They have to deal with a lot of upset people.

Cons: Very poor communication about delays and arrivals and cancelations. Not reliable at all. Be prepared to have to travel for 2 days and good luck catching your connecting flight. They are short staffed on pilots so they are over worked. The plane was a disaster very dirty, loud, and two fights broke out. I couldn't even sleep to turn my brain off. No entertainment either.

Reviewed Sep 2018

review from
9.3

nice airline. transatlantic flights super comfortable

Pros: like flying used to be. free, high quality food, pillows, blankets, comfort kits that included socks, earplugs and eye masks. friendly staff. beautiful new 787. the puddle jumper from Casablanca to Agadir is much less comfortable. It's an older, smaller plane. No amenities at all but still very friendly staff. they are only 6% on time for the JFK-Casablanca route but they boarded and pulled away from the gate on time. the tower made them wait on the runway for 2 hours due to traffic, so I suspect that terrible statistic isn't the airline's fault.

Cons: the phone charging stations never work or only work when you hold your charging cord just so. annoying.

Reviewed Sep 2018

review from
3.0

Cons: Onboard entertainment was truncated on this flight. 4 Hour Direct flight turned into 6 Hour Flight with a stop in Mauritania.

Reviewed Sep 2018

review from
10.0

Very good flight

Pros: The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport.

Cons: The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food.

Reviewed Sep 2018

review from
7.0

overall good experience

Pros: I loved the crew

Cons: the food could be better.

Reviewed Sep 2018

review from
4.0

In flight Customer Service

Cons: I didnt like the fact that im a paying customer and when i pressed the flight attendant call button to get the attention of a cabin crew, waited for about 15 minutes and nobody showed up, bear in mind that it wasnt the busiest time of flight. I had to wake up the customer sitting next to me so i can walk to the back galley where i found 4 cabin crew members sitting down and chit chatting about their personal lives completely ignoring the chime/sound and light above my seat when i pressed the F/A call button. When i asked for water, one of the cabin crew members pointed towards a bottle of bottle and told me to serve myself as if im a non-paying customer. I paid for my ticket, why should i do their job. In a nutshell, the customer service sucks, for least money i could have taken another airline with better service.

Reviewed Sep 2018

review from
2.0

The worst service ever

Cons: My screen was not working and when I asked the flight attendant. She said there is nothing they can do!! I told them I am paying $1300 for not having the screen working in my seat ! Then another guy came and told me that they are very sorry about it. Sorry doesn't help at all! It was the worst flight ever

Reviewed Aug 2018

review from
10.0

One of the best flights of my life

Pros: The flight out of JFK to Casablanca was on time and checking in was extremely fast. We flew out and arrived early. The plane itself was very clean and organized, and was mostly empty, giving me enough space to have two seats for myself.

Cons: The entertainment center (screen) stopped an hour before the plane landed. I was in the middle of watching The Greatest Showman, so that was pretty rude. Other than that it was great.

Reviewed Aug 2018

review from

9.3

nice airline. transatlantic flights super comfortable

Pros: like flying used to be. free, high quality food, pillows, blankets, comfort kits that included socks, earplugs and eye masks. friendly staff. beautiful new 787. the puddle jumper from Casablanca to Agadir is much less comfortable. It's an older, smaller plane. No amenities at all but still very friendly staff. they are only 6% on time for the JFK-Casablanca route but they boarded and pulled away from the gate on time. the tower made them wait on the runway for 2 hours due to traffic, so I suspect that terrible statistic isn't the airline's fault.

Cons: the phone charging stations never work or only work when you hold your charging cord just so. annoying.

Reviewed Sep 2018

review from
10.0

Very good flight

Pros: The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport.

Cons: The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food.

Reviewed Sep 2018

review from
10.0

One of the best flights of my life

Pros: The flight out of JFK to Casablanca was on time and checking in was extremely fast. We flew out and arrived early. The plane itself was very clean and organized, and was mostly empty, giving me enough space to have two seats for myself.

Cons: The entertainment center (screen) stopped an hour before the plane landed. I was in the middle of watching The Greatest Showman, so that was pretty rude. Other than that it was great.

Reviewed Aug 2018

review from

7.0

overall good experience

Pros: I loved the crew

Cons: the food could be better.

Reviewed Sep 2018

review from

4.0

Cons: The flight we originally booked was cancelled.

Reviewed Sep 2018

review from
2.0

Cons: An old woman took my seat!

Reviewed Sep 2018

review from
4.0

Overpriced Baggage

Pros: Timing was good

Cons: Overpriced, no entertainment, no food, nothing.

Reviewed Sep 2018

review from
3.3

Not Reliable At All! Read the Reviews! And be forewarned.

Pros: I liked how my monitor for entertainment kept glitching and making pretty colors. None of the monitors worked but I am an artist so I enjoyed the abstract colors.

Cons: Terrible communication about delays and cancelations. You have to be very proactive in telling them what to do. They almost put me on a flight where I would miss my connection by 9 hours and then would have to wait 18 hours for my next flight. I was late for a family emergency. You can't rely on any website you have to call for updates and are lucky if someone picks up. I feel bad for the staff.

Reviewed Sep 2018

review from
3.3

Not worth it

Pros: The crew is nice. And I feel bad for them because everything else is terrible. They have to deal with a lot of upset people.

Cons: Very poor communication about delays and arrivals and cancelations. Not reliable at all. Be prepared to have to travel for 2 days and good luck catching your connecting flight. They are short staffed on pilots so they are over worked. The plane was a disaster very dirty, loud, and two fights broke out. I couldn't even sleep to turn my brain off. No entertainment either.

Reviewed Sep 2018

review from
3.0

Cons: Onboard entertainment was truncated on this flight. 4 Hour Direct flight turned into 6 Hour Flight with a stop in Mauritania.

Reviewed Sep 2018

review from
4.0

In flight Customer Service

Cons: I didnt like the fact that im a paying customer and when i pressed the flight attendant call button to get the attention of a cabin crew, waited for about 15 minutes and nobody showed up, bear in mind that it wasnt the busiest time of flight. I had to wake up the customer sitting next to me so i can walk to the back galley where i found 4 cabin crew members sitting down and chit chatting about their personal lives completely ignoring the chime/sound and light above my seat when i pressed the F/A call button. When i asked for water, one of the cabin crew members pointed towards a bottle of bottle and told me to serve myself as if im a non-paying customer. I paid for my ticket, why should i do their job. In a nutshell, the customer service sucks, for least money i could have taken another airline with better service.

Reviewed Sep 2018

review from
2.0

The worst service ever

Cons: My screen was not working and when I asked the flight attendant. She said there is nothing they can do!! I told them I am paying $1300 for not having the screen working in my seat ! Then another guy came and told me that they are very sorry about it. Sorry doesn't help at all! It was the worst flight ever

Reviewed Aug 2018

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