Country Inn & Suites San Antonio Med Ctr

The property and general appearance of the hotel is very nice.

We had to change rooms because The room next to us had a dog that was barking constantly and could be heard from the second floor all the way to the lobby. They did nothing about it except put us at the opposite end of the hotel. That room was infested with Crickets and the carpets were badly stained. The third room they put us in had some crickets and even worse carpet stains. The man at the counter was very nonchalant about the whole thing and had no personality at all. This was their second chance with us. The last time we stayed with them we made arrangements to check in at 3 AM and they canceled us as a no-show and refused to give us our money back. We had to file a corporate complaint to get a refund. They will not get a third chance with us.

Room was small. Toilet paper holder not secured. Overall, did not feel like 3 star hotel

Nothing. Most disgusting hotel I have ever stayed in.

Shamelessly disgusting! Rooms and carpet are moldy. The air was damp. Floors were exceptionally dirty. The main areas are just as dirty. Overall worst experience.