5 hours after leaving for dinner, came back to a completely flooded room. A pipe burst above us and was leaking everywhere. The floors were soaked, hair straightener and makeup on bathroom counter were ruined from a second leak above the sink/counter. Told the night receptionist and his response was "sorry, all I can do is give you a new room. Nothing else". The staff at checkout the next morning was courteous and cleared our entire bill, but I'm very upset with how unprofessional the situation was handled at night when we discovered the problem. I'm a fan of Marriot but will not be returning for a long while.
Conveniently located in the South Texas Medical Center with easy access to Methodist Hospital, UT Health Science Center, the Children's Hospital, VA Hospital, USAA and more. Minutes away from Sea World, Six Flags, the Shops at La Cantera and the Rim. Relax after a long day at the outdoor pool and quiet courtyard area. A short distance from downtown and the Alamo, River Walk and Convention center. After an eventful outing, kick back in our spacious rooms and suites with complimentary Wi-Fi, plush bedding and flat-screen TVs for your ultimate relaxation. Worked up an appetite? Treat yourself to healthy and hearty cuisine at the Bistro Bar. Our restaurant serves flavorful breakfast options and Starbucks® coffee. Stop by in the evening for dinner, cocktails and craft beers. Business travelers can maintain productivity by hosting a meeting in one of our three event spaces with in-house catering options.
Based on 649 reviews
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