Drury Plaza Hotel San Antonio Riverwalk

The bed was super comfy, and I LOVED the location! Walking distance to everything! And the river walk was right outside the door!

The only thing I had a problem was that we requested extra towels and never received them. We called twice asking for them. And they never came.. we ended making do with what we had, and dried off with a hand towel

The amenities are very thoughtful

I was double charged and went into panic but it did get resolved in a timely manner . Also access to riverwalk is blocked off and under construction. That was disappointing

Breakfest was very good, enjoyed it.

River Walk was blocked just outsude the hotel. Detour was confusing. Had a hard time getting back to the riverwalk. After finding the river walk and doing a short walk and having lunch we had a very hard time finding the hotel. Took over an hour. Had to get out of the river walk and go to the servace streets and ask directions several times finely found the hotel. Did not go out again for fear of getting lost. Access to the river walk was the main reason for staying at this hotel. Nothing wrong with the hotel it self, it was great. we will have to stay somewhere else from now on.

The staff is really attentive. They are right in top of things...the house keeper would make sure if we waited for elevators she told us it's better to go up since it's empty and it's easier to come down and pushed a button to make one come faster.

Valet! The staff was great very nice but we have never ever paid valet and have waited so long. I mean leaving and coming. Sunday morning we waited for an hour I'm not lying. When we checked out we made sure to get up early to avoid that.