Palacio de Moctezuma

Hot water and location only

Upon check in we were given a key to a dirty room. (I mean hadn’t been cleaned from the previous guest). Mind you we arrive well after check in! My wife and I were told to wait 15min. 45 min later we were allowed to go into a room that we witness them not even change the under sheet of the bed. The room is self had mould everywhere, the bathroom was disgusting. There was a used sanitary item that was on the floor outside our room for 2 days. There is breakfast, but it was also terrible. The restaurant lady abused us as she thought we had come from outside the hotel even though we presented our room key. On the second day we were told by her what we were having for breakfast and not given a choice. The reception staff weren’t much better. If you decide to stay here pack some ear plugs. The hotel is noisy at night so you won’t get much sleep. We left San Cristóbal a day early as we didn’t want to stay at this hotel a second longer! Unfortunately, very hard to give this hotel a good review.