|Value for money||8.4|
|Distance to city centre||0.8 km|
|Nearest Airport||San Francisco|
|Distance to airport||18.4 km|
|"Best hotel in the area."||(in 59 reviews)|
|"Most helpful and friendly staff."||(in 94 reviews)|
|"We loved the shuttle to Japantown"||(in 73 reviews)|
|"Only location is in a poor neighborhood."||(in 6 reviews)|
|"The location is bad Loy of homeless people around and the street are messy"||(in 36 reviews)|
|"Homeless people outside , but you see it everywhere in San Francisco"||(in 6 reviews)|
|bread or cereals||in 10 reviews|
|breakfast and shuttle||in 158 reviews|
|breakfast was good||in 161 reviews|
|felt safe||in 6 reviews|
|homeless people||in 91 reviews|
|homeless persons||in 7 reviews|
|lots of homeless||in 10 reviews|
|neighborhood homeless||in 26 reviews|
|nice hotel||in 144 reviews|
|number of homeless||in 7 reviews|
|parking was expensive||in 37 reviews|
|roof deck||in 11 reviews|
|san francisco||in 46 reviews|
|shuttle service||in 82 reviews|
|staff was very friendly||in 161 reviews|
|tenderloin district||in 5 reviews|
|union square||in 13 reviews|
Stay away... front desk staff is not friendly and area is dodgy.
Walking distnce to Union Square and shopping. Wine reception from 5-7 pm but we didn’t have time to take advantage. When I called to confirm our reservation and check out at 4:30 am the next morning to catch our flight Dec 18, the gentleman at the front desk was very friendly and accomodating. I asked him what time breakfast starts and he said not until 6:30 am but if let the front desk know when we arrive, they could probably make a small “to go” bag for us. I said that was great because we probably don’t need much just a small muffin would be good.
Work on customer service !!!! When we arrived at check in on Dec17, there were 2 ladies and a gentlemen. I asked them about the breakfast and they were more concerned about who I talked to, what date and time I talked to the gentlemen who offered the breakfast box. They said that he shouldn’t be making promises that he can’t keep. I felt my time was wasted and they said “we’ll see what we can do”. There was no follow up. The next morning when we checked out at 4:30am, when I asked the lady at the desk if by chance a breakfast box was left for us...she said that there was no note left for her.
No Air Condiioning
The desk and restaurant staff were very friendly.
I did not like finding out parking was extra, way extra. I paid almost 100 dollars to park Friday around noon until Sunday around 10am. With one out and return on Saturday afternoon. Seeing other hotels in the area with signs saying Free parking for guest and fee parking for public. Made me wish I'd stayed at one of them instead. Location is bad with crack and marriuana being smoked out in the open on the street surrounding.
Nice hotel unfortunately in a bad area
Nice roof top lounge, rooms are nice always clean friendly staff
Ellis street has lots of people on sidewalks doing drug deals sleeping in streets and using drugs but it's a reality check and you need to be aware.
The hotel was very clean, room and bathroom are large, bed comfortable, and the staff was very helpful. The top 8th floor lounge was nice and relaxing. Overall for the area this was the best hotel. Shuttle service to local visitors sites as well.
Bit sketchy neighborhood but nice hotel
Clean room, good staff, wifi
Bad area of town, had an issue with water pressure in our room, breakfast is strange and not good
They charged me $300 on a bogus charge saying we had extra people I our room. When I called and asked them about it, they refused to look into it and made me go through my credit card company instead. They didn't even notify me of the charges.I saw them on my credit card statement the following month. DO NOT STAY HERE!!!!
Great stay on Haloween
We booked this hotel for the Haloween weekend. Despite being in the Tenderloin this was a really great hotel and we had a great stay. We didn't have any problems with the homeless people we had read about in previous reviews. It looked like there was a security guard in front of the hotel maybe making sure people weren't loitering. It was really easy getting an uber to get to where we were going.
It was hot. Like really hot in the room. I know that air conditioners are not very common in san francisco but... maybe they could have left the balcony door open or something. It made getting our haloween costumes on kind of miserable. There were a couple fans to use but they didnt really help that much. Also, our toilet didn't really seem to work correctly.
the Little Hotel that Could
The Staff was so kind, patient and helpful. They are what made my stay special. They are familiar with the area and local activities. We arrived super early and the staff held our bags, until we were able to check in, so we could start our sightseeing. The hotel was clean and we'll maintained. Great security and always felt safe (traveling as a mother and two teenage girls). Loved the shuttle service which was easily scheduled and on time. Room was comfortable and upgraded, which is hard to find in San Fran. WiFi was fast and no loss of connection. Highly rated and approved by teenagers. Housekeeping was great, efficient and cleaned room daily. Bottomline, I will stay again when I head back in September with my husband.
I'll say location as a con because it is the "elephant in the room" on reviews. You can't change location so there's only so much to say. The Thing is, it's not that bad. My daughters and I walked to public trans during the day and used hotel shuttle when we returned at night. No problems at all throughout stay. Area is what you expect from any major downtown area. There were homeless in front of the $400 per night hotels too so why pay more. Only "issue" I had was at the restaurant where you have your continental breakfast. They changed the breakfast options in January, which aren't reflected on the menu. No eggs, no potatoes and replacement of items are scarce. You can turn in breakfast voucher (reportedly worth $18.75) plus pay $8.75 and get the breakfast you were promised. That's seems like the voucher isn't worth anything because the breakfast is only worth $8.75. Eitherway, the oatmeal got me going in the morning.
clean and comfortable, but creepy location
given the rate, good and comfortable amenitiea
scary to walk around at night
Hotel itself looks nice, close to points of interest.
The area surrounding the hotel was extremely rough and unsafe.
Hotel was great! Location not so great...
The hotel is nicely equipped and laid out. The room was nice, and I'd give the bed about a 5/10 in comfort. The staff was incredibly nice, saying hello to us every time we walked in, and goodbye every time we left. The included breakfast was fantastic, and that was a definite plus.
They didn't have HGTV - that's a must when traveling! The location was pretty rough. I read about other travelers complaining that the location was bad, but I figured they were exaggerating. Ellis Street is pretty rough - lots of homeless people urinating and defecating on the sidewalks, but if you just skip Ellis and walk down another street to your destination, you'll be fine. There were a LOT of sirens going by the hotel each night, but I think that might have more to do with SF in general than just the Tenderloin District. Some of the loud noises at night might have been gunshots, but they also might have been dumpsters slamming. Some people say they wouldn't walk around at night, but it's actually not that bad. The homeless shelters open some time in the evening, so the later you're walking around, the less likely you are to actually encounter anyone.
With a stay at COVA Hotel, you'll be centrally located in San Francisco, within a 5-minute drive of San Francisco City Hall and Asian Art Museum of San Francisco. Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in San Francisco? This hotel has 1044 square feet (97 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Based on 1,569 reviews
Bar and Beverages
Policies vary by room type and provider.
Tenderloin is known for: foodies, graffiti, diversityMore
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|San Francisco||18.4 km|
|San Francisco (Civic Center), California||0.6 km|
|San Francisco (Conv Ctr), California||1.3 km|