The Marker San Francisco

The proximity to Union Square. The grand entry.

We arrived & they had oversold the hotel so didn’t have our booking despite us calling earlier that day to confirm as we’d read these issues online. They didn’t apologise & tried to put us on a sofa bed with no mention of compensation or refund. I had to refuse until they finally gave us a room. The rooms a cool but very tired & have some random worn furniture pieces which is off putting. The lounge area, the biggest feature of this hotel was blocked off for no reason saying private event, which when we asked they said wasn’t actually a thing & they then let us use it, but what was the point in blocking it off? The food was mediocre in the restaurant & the staff throughout seems uninterested. Parking is extortionate but I guess expected in the city. To top it off, on checking out they double charged us despite pre paying & refused to refund. It took an hour of my day & I had to highlight the bill for them, getting up my credit card statements to show I paid months ago for them to be unhelpful, rude & dismissive for them to finally give me a refund of the double charge with no apology! I used to adore this hotel when it was the Monaco, this place needs closing & reopening when a proper hotel team can run it & restore it to its former glory.