Hosteria Del Mar

Location is outstanding; definitely the selling point of this hotel. It is a quiet area, very safe (being in a semi-gated community) and away from high rise apartments and noisy bars/restaurants. The hotel is quite literally on the beach.

Incredibly disappointed with the stay due to being unable to check in on night 1 and very poor customer management. I would not recommend staying here under any circumstances! Upon booking Hosteria Del Mar (pre-paying in full), I emailed the hotel to notify them of our planned after-hours arrival, as our flight was due to land after midnight. I was assured of a 24 hour reception service and no issue with late check in. Immediately after landing, I tried to call the hotel as a courtesy to notify them of our impending arrival, but there was no answer. We made our way to the hotel some 30 mins later, which was locked up and nobody in sight. We called both numbers listed on the exterior of the hotel, incessantly knocked on the door and waited in the middle of the night, stranded with bags in tow, for over 30 mins. Our only option was to find replacement accommodation for the night; we were able to call the Marriott and secure a room over the phone, however it took some 40 mins to make our way there. Arriving back at the hotel the next day I was directed to the manager, Chris. I explained the situation with grace, only to be accused of lying and that the story "did not add up." There was no acknowledgement of the lock-out and we were only offered (with reluctance) a room upgrade plus a 15% discount on the hotel restaurant. I requested a refund on the first night that we did not stay and compensation commensurate with the out-of-pocket expenses incurred after having to seek and travel to alternate accommodation (which totalled over $200). After a lengthy discussion, Chris very reluctantly refunded the first night and would not offer any apology or reasonable redress in line with the unreasonable inconvenience and expenses we were subjected to. Ultimately, it was a sour start to our trip and highlighted the unacceptable service and concerning security of this hotel.

Knotting

This hotel is horrible I payed soo much money for a 2 night stay don’t waste your money here. 1-The staff is horrible rude. 2-Room was dirty. 3-The ac didn’t work well. 4-There is No beach in front of this hotel it’s all gone. 5-This hotel needs to update there pictures this hotel is all run down. 6-This hotel is zerooo stars. 7-I will never stay here again or will never recommend it to no body.

Location

They charge you for colgate paste