Noise and bad smell
The price but after this horrible experience I will invest more money but do not revival this bad experience.
low price and close proximity to city features
Broken shower head, room was well worn and broken in..
Worst hotel I've ever stayed at
I paid over 200.00 for one night in a room that had no air conditioning, the sink leaked, staff was not friendly, and there were no amenities whatsoever. Overall cleanliness was terrible,
Worst ever! I'd rather sleep in my car.
Location is the only thing positive this place has going for themselves.they provide plenty towels. I wouldn't ever put this on my last resort list.
No AC Rude staff Never answered the phone so I had to walk to front desk every time to reach them. Drug addicts walking up to your room high as a kite talking jiberrish. It smelled horrible & was basically a trash dump with trash bags thrown around everywhere.
Worst experience ever
This was the worst experience we have ever had and we travel a lot. The lady was so rude she actually walked out to our car to make sure we weren't hiding kids or other people in it. When we told her we didn't appreciate the way she was talking to us she laughed and said get out then but good luck getting your money back. I was shocked I asked to talk to her manager and she said she was the manager. My husband said let's go to me and she actually followed us outside trying to antagonize a fight. I was really confused and couldn't understand how a business can treat people like that. WORST EXPERIENCE EVER AND IT WAS OUR ANNIVERSARY
Defiantly not recommended!!
Water damage and black mold in room, abandoned mattresses in parking lot. Rude front desk help.
DO NOT STAY HERE
Literally nothing. At first it seemed like a cheap, nice place, but once we got here the $44 turned into $74 and we were not quite sure where the extra $30 was charged from, especially since they did not provide us with the "free wifi" password.
It took 10 minutes to decide this was the wrong place. On the outside it looked super SKETCHY. The STAFF live in the space behind the lobby so upon entering you can hear them CURSING and YELLING behind the wall. They are the RUDEST people I have ever met & the UNDENIABLE SMELL OF WEED is not very masked by the in-your-face incense & the actual rooms are not much better. The FREEZING, "nonsmoking" room was drenched in the SMELL OF CIGARETTES, but this, strangely, was not the worst part. The VCR & other appliances were from the 90's or farther and played ONE CHANNEL. The walls & paint were covered in HOLES and a terrible paint job. The "white" BATHROOM WAS YELLOW and didn't even have a shower curtain. In addition the bathroom door didn't work. The pillows and sheets had holes and fuzz stuffing falling out and the neighbors seemed to be BANGING ON WALLS & doors in the 10 minutes we were there. In that short time, I never rid the feeling that the knocking was actually a hooker come to spend the night, as the room gave that whole "CHEAPEST RESORT FOR CASUAL SEX" vibe. Because they didn't have another open one bed room that we could breathe in, and we were only there for a couple minutes, we expected some sort of a refund, but instead they left us WAITING AT THE FRONT DESK FOR 15 MINUTES after walking out on us while we were explaining the situation. The young man (who was easily 12 YEARS OLD) sent in his mother to YELL AT US for not liking the room and FORCE us to either "take or leave" another room, which seemed to be just as bad. Upon leaving (as fast as possible) we passed open bins of sheets in the parking lot obviously crawling with BED BUGS. TERMITE holes littered the establishment. On the other hand, the room, comfort level, vibe, and staff definetly was consistent.
Small room, but included 2 queen beds as we requested and was very clean and well-stocked. We were pleasantly surprised to find the small refrigerator and microwave. The shampoo and stuff wasn't anything special, but there were plenty of towels, water cups, and more. We found plenty of parking and electrical outlets and wi-fi internet. The woman who greeted us at the front desk was great (although staff was not yet around when we were leaving at 7:45 am and their dropbox was well-hidden). It has a great location just off Hwy 1 and close to the U-Haul and Santa Cruz Diner and downtown. We were only there for one night, and it was great for that.
The refrigerator was so cold that our food froze, but I guess we should have checked that. I also was freezing all night since the covers on the beds aren't heavy, but didn't notice the thermostat was turned all the way down until the next morning. I guess they don't turn the heat on until a customer turns it on, which appeals to my environmentalist side!
Possibly the worst motel I have ever stayed at. No A/C, no screens on the windows,T.V. was broken, graffitti on the door, the room smelled. The whole place felt dilapidated. Neighbors flushed the toilet and burned me in the shower I will never stay there again
There was nothing good about this place besides it was sorta close to the boardwalk.
They had no air conditioning. The staff was rude. And the rooms looked so dirty. Showers were tiny. Guess you get what u pay for.
Only stay here if you have to, the price is right
Price and location, Direct TV
I called 10 times and no one answered at the desk, when I arrived the desk associates were a family watching tv taking turns trying to help me pay the $3 fee. The room was filthy, there was something frozen in the ice of the freezer that looked like an illegal substance, and there was a used latex glove sitting on the counter next to the TV just as I walked in. I will never go back to this hotel, it's a good thing I didn't have my family with me, we would have slept in my car.
lack of maintenance, worn out furniture, stained office chair
With a stay at Ocean Lodge, you'll be centrally located in Santa Cruz, within a 10-minute drive of Santa Cruz Beach Boardwalk and Mystery Spot. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Based on 714 reviews
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.