Friendly and Affordable
Very friendly and helpful staff. Very good food. Great value.
Difficult to get the room key to work.
Overall, very good.
For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging.
There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.
Nice clean room. I had a very comfortable stay.
The hotel walls are quite thin. Could hear a good bit of hall noise.
Rooms were clean, I give amenities a 9
Not enough restaurants/shopping in the area. No fault to the hotel but, we had to drive abt 15 mins away to an area with a mall and restaurants.
This was a horrible experience
I was told my room was not available when I went to check in at 11pm.
Housekeeping did not check my room on the second day; SPG would not credit points for my stay due to having booked it through a Kayak.
Clean & nice desk staff, but light on amenities.
Room was kept clean. King bed was comfortable. Desk staff were very nice in general, and great about extending my stay another night without an upcharge. Good workout room. Conveniently located near I-81.
Lacks fridge or microwave access. One only elevator was operating, which had been the case for nearly a month. They're expecting the issue to be resolved by July '15.
We thought that the remodeling that had been done was very nice and up to date. It had a relaxed modern feel to it.
Four Points by Sheraton Scranton is located minutes from the area's major attractions, including the University of Scranton, Marywood University, Steamtown National Historic site, Lackawanna Coal Mine, and the Harry Houdini Museum. Whether you’re in town for business or leisure, you’ll find plenty to do here. Make time for a workout in our state-of-the-art fitness center or relax in our spacious indoor hot tub. Take a dip in our indoor heated pool—we can even host a pool party for the kids. Enjoy fast & free WiFi, a Best Brew® at Electric Grill, and more during your stay at our hotel in Scranton, PA
Based on 943 reviews
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