Svarga Resort Lombok

Nothing, could not wait to leave. Was treated differently to other guests as we were Western. I felt discriminated against our service was slower than others, locals and muslim guests were greeted with drinks on arrival, we were not and we could see the difference in service by the staff towards us and others. Coffee would take ages to arrive in the mornings (usually after we had finished breakfast) and when we were leaving we missed out boat due to the taxi that we ordered turning up late. I booked the taxi the day before, and arrived at reception with our belongings 5/10 minutes before our taxi was due to arrive. I informed the guy on reception that we had booked a taxi with them for 10am and at 9:55am he said it will be 10 minutes. Then at 10:15 he asked what we were waiting for (even though he knew we was waiting for a taxi). When the taxi did arrive the driver was a pest, a nuisance who did not listen. I told him between 10 and 20 times we had a boat booked already and he still continued to say ‘i will take you to my friend he will give you good price’. He would not take no for an answer and even drove us to a different port. Awful experience avoid the Senggigi area and especially this hotel.

We used the laundry service next to the hotel and was told our clothes would be sent to reception the next day by 3pm. Still wasnt there by 4pm so i went to the laundry to collect myself. They could not locate my clothes for 30-45 minutes and when they eventually found them they were wet and smelt like wet dog. Resulting in some of my clothes being ruined and i had to re wash everything else, huge inconvenience. Whenever we went into town, we was swarmed upon by locals 5/10 at a time who would not listen or take no for an answer. Traveling to Lombok, impartiality Senggigi and this hotel was a huge disappointment i would like to forget. I really do advise westerners to avoid this place. Coffee would take so long to arrive in the mornings i could of grew the beans myself in the time it took! I do believe we were treated differently because we were Western. My girlfriend was upset the whole time at how we were being treated. Roles reversed there would be uproar.